The Brick review: Mattress issues

Good evening

I have a massive issue with the springwall mattress that I ordered May 28th 2021 and it was delivered June 4th 2021. Only had mattress for 30 days. First of all I went to put my fitted sheet on my bed today July 5th 2021 and found that I do not have a seam anymore on the bottom of one of the corners. It is ripped open. I also have notice that I do not have the warranty tag on my mattress anymore either. I did buy another bed at the same time and same bed just a double than a queen. It has the tag but barely. Just hanging by a strip. Putting sheets on these beds obviously rips of the tags. Now I phone my local store where I bought it. The operator let's me know that I have to go thru online warranty claim and it will take a long time to get an answer. I asked her a question and she snapped back and said if you would let me finish. I told her I will just return the mattress and she said I couldn't do that either. So I asked for her manager. I got. transfered to a gentleman that I think his name is Aman. I think. He tells me he will talk to another manager and he will call me back. 6 hours later I get a call from a lady named Karen who says to me: this is karen from the brick I am returning your call. so I went to let her know what was going on and she told me that seams are not covered under warranty. Really that's ridiculous but I can give you VIP pricing on your next purchase. UM I am not purchasing ever again from The Brick. Can you tell me what VIP stands for that obviously is not me. So I phone Springwall manufacturer and they can not do anything for me. I also sent an email to [protected]@thebrick.com on July 5th 2021 and no response. How is seams on a mattress not covered. I never sewed the seams myself and there is lose thread everywhere on this mattress. So I would like a explanation of what your solution might be.
Order # 0528118KZEG

Thanks

Store in Regina, Saskatchewan  on 2425 7th Avenue north

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