*Subject: Complaint Regarding Faulty Design of Queen Bed**
Dear Customer Service Team,
I was asked to write a more detailed email to explain everything further. So, I am writing to express my concerns and dissatisfaction regarding a recent purchase of a Queen Bed from your store, After assembling and using the bed, I have encountered several issues related to its design and construction, which I believe are faults in the product itself.
Specifically, the bed frame appears to be unstable, with inadequate support, causing it to creak and shift with the slightest movement. Additionally, the slats or support structure under the mattress seem to be poorly designed, resulting in uneven weight distribution, which affects both comfort and durability. I think the major flies you can see from the pictures is on the steel frame. The legs are not placed correctly and easily succumbed to any weight. This design flaw is not something I anticipated when purchasing the bed, and it has greatly impacted my ability to use it as expected.
I kindly request that you address this issue, as it appears to be a defect in the product. Whether through repair, replacement, or refund, I hope to resolve this matter as soon as possible. I would appreciate your advice on the next steps and would be happy to provide any further details, including proof of purchase or photographs of the issues.
Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.
Sincerely,
Shoab Khan
[protected]
Desired outcome: repair / refund / replace
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