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As a child, I used to love this restaurant. It had goofy pictures on the wall, a toy section. And damned good orange soda. But the past few times i've been forced to return, have all been one giant ball of pain and suffering. These events have been the same in different states of which i've eaten at the cracker barrel.
In the time it takes to get your food, you could have just made the same damn thing at home, and saved yourself the 20$. Anywhere between 30-40minutes is the average wait time i've experienced. I am not going here in a huge group of people, demanding all 20 of us has our food out instantly. Oh no, it's just me, and my mother. Having a nice little lunch. But still, it's taken up to 40 minutes for two plates. We do not order anything special with our food. Just the run of the mill menu items.
For example: a chicken salad, ranch dressing. How long can that take? My mother even ordered the exact same thing. But we sat around for 30 minutes while we got absolutely no recognition. Remember, this has happened at more then one restaurant, in different states.
So after 30 minutes of sitting around being ignored, we finally get our food. The first thing my mother says is 'where's chicken?", buried under the lettuce where a few pieces of chicken. As if it was an after thought.
It was painfully obvious the salads had been sitting around for a while, some of the croutons had turned squishy from sitting on top of a tomato for to long. I was scared to even try the hard boiled egg, which was ice cold by this point. The chicken was luke warm, whatever little bit we received, one could tell considering the cheese beneath it was barely melted. And one can deduce that hot chicken would melt the cheese, and cold # chicken sitting around for 20 minutes, would not.
Every time I order a simple coke, it tastes like dish water.
Yes, fountain drinks will vary in taste depending on the restaurants syrup to water ratio, but this was not cols syrup, it was dish water.
On one occasion the creamer for my mothers coffee had curdled.
Honestly, I cannot stand to return to this place. As a child it was a place of wonderment and delicious orange cola, now it's a waste land of cold food and rancid milk products.
At one time, a table of 20 was served, and out the door before my mother and I even got our food. And yes, we where there before the larger party arrived, and had ordered at least 10 minutes before hand.
These events are taken from various locations including: michigan, louisiana, and texas. I travel a lot -_-
The complaint has been investigated and resolved to the customer’s satisfaction.
Store
Brighton,MI
Date of service
September 16th
Ordered 2 pc catfish diner,I asked for an extra pc the waiter said it would be an extra $7 for it. This is too high for 1 pc.
General Manager at the IH 10 West Cracker Barrel in San Antonio Texas 78240 being rude and unreasonable.
Went to Cracker Barrel today and used my gift card. I was told that the card was closed. It has not been used and no other explanation was given. What is Cracker Barrel doing? May not eat there again.
We placed an order of three meals. We went to the Bardstown, KY location on 11/5/2022. We asked if we could have a couple of biscuits to just start off with. The waitress told us it would cost us an additional $2.99. We have at at Cracker Barrel for years and that has never been the case.
Found two hairs in my mashed potatoes today 11.27.22. Was almost done with food and didn't bother to say anything. I've never had a problem until today. Hair looked white or very light blonde. Couldn't tell which. You all can do better than that!
11.27.22 Around noon. Owensboro, KY 42301
Ordered food online at around 7:40pm and didn’t get it till 8:40pm! The food was cold and old! Constantly asking staff about our order and would go back in the back and take 20 min just to tell us about a potential time. At one point a later said it’s being bagged but took another 10 min to do so. Want a refund!
The food that my husband and I ordered was way over done. For $52.02 it should have been edible and was not. The code on my reciept is [protected]. I am sure that nothing is going to happen but felt it needed to be said.
Hair in my food . Tupelo Mississippi . February 03,2023 3:20pm
we went out on feb 6th to new staton pa went to check out with our gift card and it would not take it it is a twenty five dollar one it said it was no good that it expired my name is JOHN KESLAR 1823 FIRST ST SOUTH CONNELLSVILLE PA 15425 PHONE NUMBER [protected] WE WERE THERE FOR OUR 25TH ANNAVERISTY IT WAS IN THE EVENING
We Love Cracker Barrel But things have changed. Your Food is not allergen-free. Either a form of corn (184 derivatives of corn) or soy is now in the products you serve from your Kitchen. Many people have either Corn Allergine or soy and can not eat at your restaurant anymore. Oh for the good old days again.
I UNDERSTANDING WHY, you do not accept ANY COMPLAINTS BY PHONE! I would Like to Be ACKNOWLEDGED! The fact that you do NOT WANT to address the problems at hand. Our Service was HORRIBLE for carryout, we had to wait over an hour and a half for our COLD MEAL, and the attitude of the employees was deplorable! You have become worse than Walmart!
You no longer carry catfish on your menu. There’s nothing more southern. What did you do, hire someone from NYC to do your menu? You’ve lost my business. OK, you need more characters. YOU SUCK, YOU SUCK, YOU SUCK. NO
On April 28 2023 we had a meal at your Restorante, it was a birthday dinner.
I ordered Sea food Plater + a baked potato, the potato as served looked and tasted like it had been cooked two days ago, the shrimp were pre breaded frozen packaged.
This is not what i expected from Cracker Barrel.
James Wermes
These cards are "old"-but NO EXPIRATION takes care of that!
I have previously described my complaint.
After waitning 10 minutes to be seated the manager came over and when we asked for a table. He screamed at us and told us not to tell him how to run his business. This guy is crazy and violent. Get new manager immediately.
10:a.m I had my grandson and a friend with me.
Its ok you are big I am small and you do not need my business.
The fish was horrible! It was fried til it curled almost into a ball! It was dryer than sand! I cannot believe how disappointed I was with my dinner! YUK
cards [protected] and [protected] not accepted at hagerstown md crarcker barrel. cards never used.no expiration date. please resovle and call nancy at [protected] or mark at [protected] how do speak to cusmtomer service
we go to cracker barrel every two weeks.this time the service was bad.lady brought the wrong side.and the chicken was dried out.after the meal i ask for coffee and she brought it,she dropped the cream pod in the floor and just picked it up and threw it on the table.i was very disappointed.worse service ever.
We order for pick up a lot because of limiting issues. We like their food but they have screwed up so many times, getting the order wrong to some effect every single time, that we're done. Maybe Ramsey's will do better.
This order should of been cancelled as I told to manager to cancel it. Name on order - Chris Dantis / Order date 11/21/23 / Ordered around 10:30ish am - ready by 11:02am but never was ready and stood waiting for a least 20 min. Spoke to the manager and told him to cancel and I did not want the order.
I have a gift card no [protected]. They said we need an additional 3 digit code. Since I can’t get through to a human being. I need help
Wendytimmkavanah@gmail.com.
Help. [protected]
On Saturday December 16th we visited Cracker Barrel near Winston Salem, we arrived around 239ish, the host sat us at a table, we waited roughly 10 minutes and had to ask for a waitress. She finally came out took the order and went back to the kitchen. The food was terrible, cold and she never filled our drinks. Absolutely unbelievable!
Turkey Dinners were terrible. The turkey was dry and burnt around the edges. Very Skimpy pieces of turkey. Too much lumpy dressing. Dressing was dry and untasty. All three Dinners were terrible.
Curbside order number369841161