TideBuy
Reviews and Complaints

Worst place to buy a dress. Horrible material and even worse customer service. Won't get a refund on the $100 I paid. Also any of the positive reviews on them with poor grammar matches the customer service grammar so I'm assuming they're trying to win back their reputation. Which is bad for a reason. PLEASE DO NOT MAKE THE SAME MISTAKE AS I DID.

Shipped to us in a timely manner, comparable quality to the dresses in the high end department stores we tried on. Ordered the Custom sizing, but still had to get some altering done, but since I didn't have to pay extra for "custom" this wasn't a big issue, since we always have to get her dresses altered anyway. The girls looked beautiful.love much!

I ordered a 30$ package from tdebuy.com on august 8th 2014, and the customer service operator told me that it was confirmed on the same day and sent out on the 14th. I made a complaint and emailed them on the 18th stating it was not delivered. they responded saying wait a few more days. I was not given the proper tracking number and the tracking online was unavailable. I again complained to the customer service email and they again told me to wait a few more days. the days rolled by and august 25thi was emailed by the tidebuy service email and was told it was delivered, i recieved no package! i emailed them again askng for the proper tracking information and shipping address and ive gotten nothing. im utterly furious and i dont know if i can get a refund or sue or anthing im beyond angry and it was my first time using this website. never again will i use this website. Im ooking into some way to take legal action.

Don't buy from tidebuy. I had purchased a $180 dress (August 2013) and received the wrong dress. They admitted to doing so, and I asked for a refund upon returning the dress, and they informed me to keep the dress and they would give me $15 coupon. I took the necessary procedures to return the dress, which had cost me an additional $35 for shipping, and contacted paypal. Tidebuy had denied to paypal ever receiving the return, and as of today (June 2014) I never received my refund. If you decide to purchase from tidebuy. com, be prepared to keep the item no matter the issue, because there's a very likely chance you will never see your money again.

I ordered my wedding dress online based on the measurements provided. I am actually an inch smaller in two areas. When I received the dress I tried it on. It was not nearly the size for the measurements. The seam for the zipper in the back is noticeably uneven at the top. The sequins were falling off with my movement. When I notified tidebuy, the first time with pictures as they requested I got no response. The second time I sent in the dispute with pictures john the customer service rep said no pictures were attached. I have copies of the emails sent with pics both times and a copy of the email that says "sent successfully. " the "third" time I sent the dispute with pictures, I received a response from john saying.. "the size is correct and for me to measure the dress. And I can sew the sequins back on myself. And they do not see were the seam is uneven. When I wrote back asking "is that it?" where is the customer satisfaction that is written on the website. I have received no response. I paid $226.09, for this dress and now I have no wedding dress and I don't have the money to buy another one. This company is a ripoff and they get away with it because they are in china and I am in the us.

Do not order from tidebuy!

I had ordered 3 dresses at the total cost of 444 us$ (!) all in a very crappy quality, bad finishing, poor lining - the lining shows at the sides of the dresses! All of the dresses had been paid extra for a custom size, all came in different sizes! And I mean a size 12 in comparison to a size 4 ordered!

They take much urge in claiming their money, but when it comes to dealing with a dispute, you are likely to be left standing with a cheap, ugly and wrong-sized dress. Obviously I did not get any refund nor help from them.

Just one short quote from their customer service: "please be aware that all the dresses are custom made after you place the order. It is really a difficult work for us to finish them in such a short time". So why do you commit on quality and custom sizing if you know, in advance, that you can not provide it?! Uuughghghh! (Sorry, i'm just so mad right now).

Be aware!

I have lots of problems with this company. 1/ They didn't finish my dress till I emailed them 3 times to ask them to hurry, took 22 days to finish. Dress came 2.5 days before my wedding day. 2/ Name of the dress is half sleeve, I gave them measurement for half sleeve. But I also noticed they asked for arm length measurement in their own measuring guide below the dress info. So I gave them the arm length measurement as well. They made it long sleeve for me! I never asked them to change it to long sleeve. And they blamed it on me. They said I gave them the arm length so they thought I wanted long sleeve. If I wanted long sleeve, I would state that in my message. I DID give them half sleeve measurement. They did things on their own and they said it's because of me. 3/ The hip is way too small for me. Their measuring guide says "Hip is about 7 inches below the natural waist line". But it's not the widest part of my hips. They shouldn't say it's 7 inches below the waist line because it is NOT. I couldn't wear it. I couldn't get it altered either because the lace surrounding the dress does not have big enough extra margin to expand. So I had to rush out and bought another dress in a store to replace this one. Their customer representative, Sally, is very stupid. She asked me what bicep and upper arm length measurements mean. She works for a company that makes dresses; she should at least know about measurements. She also asked me if my shoe height 3” means 3 feet. I can’t believe there’s a brainless person like her.
Their customer service is really bad as well. I had to email them many times about my dress and waited 3 days for a response. Their online chat is even worse. After only 3 questions the customer service rep (John) asked me to email him although I had urgent issue that needed to talk with them right away. Now I'm on my honey moon but I still have to email them for a refund because I couldn't use that dress at all. I opened a dispute on their website and they asked me to email their other email address with pictures. I already did that and they got back to me saying I should check the hip size of my dress again, without any mention about a refund. Why do I need to measure the hips again? It's obvious that the dress is too small for me, and my wedding day also passed. They don't want to fix any problem, and they don't want to give customers a refund if something goes wrong. Their price is not cheap either. My friends recommended other websites which they already ordered from but I chose this one because they had clear pictures. I thought they would be a responsible company. But they are not. Everything they do is every slow and unprofessional.
Moreover, when I tried opening a dispute on their website the link doesn’t work. I wrote a review on their product it doesn’t show. They block all bad reviews, just leave some good ones. That is a shady business.
Be careful when buying from this company if you don't want to waste your time for the hassle they create. My best advice for you is not to buy from them at all. Save your money and time!

Ordered short hair brown blonde but received long hairs red in a very poor package as if it was an old item laying in Tidebuy shop since 2000. Ask refund after many mails a sending photos because service client was never satisfaied of quality of my pics, they jud that red is not red .they think people are stupid and blind and never reply to mail of complaint .avoid any contact with them, the worst site ever seen on Internet, quality of product are horrible fakes!

Ordered two dresses from this website. Manufacturer is in China. Ordered size 6 dresses - but top is much smaller than a size 6. Color of the second dress not what was on the site. Web reply to my request to return was. basically they cannot accept returns without their approval and authorization - as in don't bother. Email replies to my request for returns was hard to understand "Chinglish". Message was clear though. I caused the problem. I had no proof it was wrong. My problem.

Do NOT order from this website unless you know exactly what you are getting into. It is not like working with an American retailer!

Worst customer service ever!
I can't comment on the quality of the items... Because they never arrived... But they still kept my money!
I paid the expedited shipping so my order would be sent to a hotel I was staying at in the usa. When it became clear that the goods would not be dispatched within the max 8 days stated, I asked them to change the shipping address to my billing address. No problem, they assured me. A week later the goods had still not been shipped, again I emailed customer service to confirm that it would not be sent to the hotel (Which I had long since left) and they assured me the shipping address had been changed.
2 hours after that email, they dispatched the goods to the hotel.
I do not live in the usa, I do not know anybody in the usa. I asked tidebuy to contact the courier and redirect the package to me, they ignore my request and the package was delivered to the hotel. I asked them to arrange for a new pick-up to get the package from the hotel to me. Their response:

"as we are too far away from you, if you can contact with your usa friends, then it will be easier to solved"

So they take my money, they admit they made a mistake and the items were sent to the wrong address, but they refuse to do anything to remedy it!

Here is the email I got after sending them pics iof the dress I was not satisfied with

Dear *****

Thank you for your letter.

We just want to tell you that the picture you sent to us is so wonderful, and amazing, you attract not only gentlemen but also ladies who has the body shape like you. So we all think the dress is wonderful match with you. What wonder you are matched with the dress.

We think you will be the star if you can wear it to take part in your party. So please kindly keep it, it will make you vivid and brightly and also shining.

Thank you for your kindness in advance.

If you have more questions, please feel free to contact us, we will reply you within 24hours at working days.

Best Regards

Olivia

Customer Service Department

lol seriously!

I ordered these pink stello heels. The picture didn't match at all what I got which was exposed seams visible glue and overall $#*! Ty quality. I sent them pictures and consistently contacted them and all they would say was that it was "beautiful pair of shoes" that if I didn't like the exposed seams I could take it to get fixed at a seamstress what a $#*! Ing rip off. I have never had such horrible customer service.

Beware of tidebuy site.. It’s a fake, liar, falsifier company.. They will take your money without sending you anything.. I have a personal bad experience with them, I lost my money when I pay through paypal to buy 2 handbags..in the site they mention it will take maximum 10 days.. Im waiting for one month now but didn’t receive anything! They don’t even reply to my emails!

Please share this between your friends in all public sites to worn people of dealing with this robber company..

My wife ordered a couple of dresses from this company not knowing there return policy; her hopes were to keep the one she liked and return the other she did not realize these were coming from China. The dresses arrived and were just not made or appeared as advertized, in short crap!. Fine we will pay the shipping and return them. The company wanted pictures of specifics and as to why we didn’t like them many emails later and pictures back and forth and no way you’re stuck with both crappy dresses and we are out 246.00. I tried getting Bank Of America to help (visa transaction) and they just kept putting up roadblocks. BUYER BEWARE TIDEBUY is terrible!.

I have ordered and bought a dress from company called tide buy or on their shipping docket ta langzhe room 206, heng feng plaza, tong zing north road no 26, jin chang district suzhou china phone:[protected]
I am extremely dissatisfied with the outcome the the dress.
It is no where what they have on the web page.
I have tried to resolve the situation with them, but they are not willing to help at all. They ask to send photo and video and I done so.
Zipper on the dress is broken, they told me to get it fix for $5, I need at least $60.00 to get the zipper fix, then dress suppose to be custom made but it's too tight, too long, front is to low fabric is not sheer, it stiff, dress is not wearable. I just need to return and get the refund back.
I have you can help me.
You can email your reply to my email
[protected]@hotmail. com

I haven't received my order yet and I'm already having problems. I placed an order with this company website on June 28, current year. I paid this order # 263082 through PayPal, and sure enough the money was withdrawn in a matter of seconds. When I received the confirmation of my order I noticed they have changed the color of my original order. I didn't know what to do. On July 8th I have asked them to change it to black via e-mail, which was the color that I always wanted. Since they didn't response to my first request, I decided to contacted them by the Live Chat service they offered, some lady name Nicole, at the beginning she was eager to help but always claiming that the the tailor person was working on that dress and insisted that was the color I ordered. I told her that I didn't, this went back and forth for a good hour. I was call a lier, to be honest that I have made the mistake. At 2:32 a.m. our eastern local time I received an e-mail from this lady Nicole that they are sorry, but they wont change the order, that they are sending me the Ivory. I don't want it, especially when you get this type of treatment. Here in the States, even if the customer makes a mistake, they try to help and please the customer. I want my money back as soon as possible and I am canceling this order. I will go to the press, or whomever if I have to. I already ask this people to cancel my order and want my money back, by the way I should not get a shipping and handling deducted from the total paid, since it was free. Also in their refund policy they state if the cancelation is made after 72 hours and the item is alredy paid, they will give me a partial refund. They never mentioned how much. This is a nightmare that by reading previous reviews I should follow my instinct and never order from them. Bad bad way to run a business!

I bought a new tattoo machine through this site. The machine is awesome, but you can buy the same one off different sites. I did not recieve half of my order. I was missing 100 ink cups, an ink cup holder, 50 O-rings, and 50 rubber bands. All in which I kind of need.Then when I tried to dispute the order the never contacted me. So I wrote a bunch of emails, got one phone call and could not understand the guy at all. He said he was going to email me a page that explains what I need to do to get the rest of my order. Well they never did send the email. I have sent numerous messages and made numerous calls and still nothing. I will NEVER go to this site again. I recommend to just stay off of it. They rip you off and they are a joke.

I order a dress and they send me damage untidy dress. That's not what I ordered. It, s so ugly . I paid 90$ dress online and I paid 31$ for delivery . So I said I need to return but they said u have to accept what they send. They waist my money and I get nothing just a ugly dress . I can send the pictures what they sent to me. With sawing marks and lot of mistakes

I ordered one dress for my son's wedding in July and it was the wrong size from Tidebuy.com (my measurements were accurate but the dress was too small and they did not honor the mistake... and had to keep it..then ordered another in size 12. My account payment said that I had not paid for it after waiting for awhile and I made another payment and they kept making me dresses and ended up with 4 of the same dress! One dress was refused at the door as I expected that they would refund my money for at least that dress, but No... They are still saying that they did not receive the dress even though the tracking number says they did and will not refund or return the dress to me as I have to try and sell all of the dresses. I have had such a runaround from them and their emails do not make sense. Communication so bad and frankly I do not think that anyone is paying any attention to my emails as each time it is the same confusing response...I will take some blame for not paying attention to their payment web site carefully..but any other company would honor those dresses and refund my money. I have contacted the Better Business Bureau and they have filed a complaint with them. So frustrated! any ideas?

I ordered the weddind dress and accessories from this web site.
I received on 31 may 2012 the pack, very poor quality pack and inside the same, maton spots and very damage.
I sent back on 1 june 2012 as per informatoin on their site and normal one
http://www.tidebuy.com/product/Gorgeous-A-Line-Straps-Sweetheart-Floor-Length-Court-Tiered-Wedding-Dresses-1789776.html
But they answered that they don t pay me MY MONEY because the rule are on this :
http://help.tidebuy.com/Situations-That-We-Do-Not-Handle-Your-Dispute-152.html#detail
i sent the proof of poor quality, the proof of documents of custom tax pay and TIDEBUY refute to refund me.
I KINDLY ASK TO HAVE THE SUPPORT OF ALL TO RECEIVE THE REGIND OF MY MONEY BACK!
TIDEBUY IS NOT A TRUSTING ONLINE SHOP! I ASK THE HELPING OF INTERNATIONAL LAW TO RECEIVE MY MONEY BACK. THANKS,