Tim Hortons
Reviews and Complaints

Hello, my name is margaret, I live at 73 Alma st. Ingersoll, Ontario, N5C 1N3. ph: [protected].

I have gone to the tim hortons here in ingersoll 3 times and have been ripped off for my points due to the fact that the hiree was not experienced enough to scan my card. I would like to get my points added to my card and i am starting to get upset about this. I received the bill for one of the purchase I made so I should be able to get my points for it. This is a continuous situation with tim hortons here in ingersoll. Can you please help me? Please call me any time. I would like to have m 3 points renewed. Also when I purchased this coffee, the lid was not put on properly and it had spilled all over my leg.

Thank you

Hi there.. I am an active contributor to your husiness for many years as most Canadians and Canadian Residents. I particulary go to the tim hortons located at 1000 Victoria Street North in Kitchener ontario. i spend approx $6-$9 daily on my food and beverage order as i work nearby and this is the closest to me. I have always gone through drive through and have had issues with my order but as most people never said anything and just ate or drank what im given as i cannot drive back to have my 1.85 tea fixed. I had evasive surgery last year and cannot drink cream. It makes me violently ill and at times i have been given creamer in my coffee. I frist of all never order coffee. I am a steeped tea drinker. I constantly have my tea messed up and my beyond burger one time had a cold patty with all the toppings put on the bread so by the time i opened to eat it.. the whole burger was saugy and could not be eaten. I am so very dissapointed. The few times i have complained. I am given a free coffee voucher and apologized to. Please fix ur drive thru process. I feel my order is being compromised bc the staff needs to meet certain drive thru times. Please dont be a business tht forsakes cusomer service and quality to be a coffee giant that is just fast. I am very very upset at tim hortons and feel my business holds no meaning. My name is Mandeep Kalota. [protected].. my email is [protected]@hotmail.com. thank you

I made a purchase for my coffee with my Tim's card on my phone (Tim's app). I was expecting the app to recognize that I'm paying through my app and give me my reward. However after the transaction went through I did not see the reward. After talking with the staff person I learnt that if I wanted the reward I was supposed to scan another code on the Tim's app before scanning the code to make the purchase. Is this really my fault or just poorly designed app or poorly trained staff? I would like my reward please and thank you.

I am using tim rewards app for buying coffee. It automatically load money from my master card. Oneday suddenly my phone restarted and didnot allow me to login to the app. I lost 2 rewards coffee and balnce of 3.89 cad. I followed up with customet care..lodge a complain but no answer. I can be reachable in anil.[protected]@gmail.com or +1 [protected]. I want the rewards as well money back in my app. The reference number for custome service discussion is RXBFZ. Please resolve the issue ASAP.

I have been a Tim Horton Kcup fan for many years .. I would drive out of my way to purchase KCups .. recently Price Chopper carries the cups .. I recently purchased a box and inside two were broke open and coffee grinds all over the box and on the other cups .. I've never had this happen over the years of purchasing such product .. I was very disappointed..

It started off asking if the can make 2 dozen fresh muffins. The girl kept looking in counter . 2 times I asked her. I said can you have them make it. Then it clicked in what I was asking for. I figured she must have been new. My niece ask for a melt but can you make the melt with bread that has no seeds. I told her she is allergic to it. She just ask girl to use bread with no seed. Did not say she was allergic and to wipe down pre area or anything. She started to have a allergic reaction and we found seeds in sandwich. I'm not very happy. If someone says they have allergies at least tell the person who is preparing it so that they take the minute to wipe down area. Bad communication skills.

hi
i have been drinking your coffee for years, but honestly i am getting prepared to switch. These new lids are a complete disaster.
They leak, out of 5 i have at least 3 that leak.
The extra plastic is allowing the coffee to cool faster, i end up microwaving the coffee 1/2 way through i did not do that before.
As well, maybe becuase i dislike the lids, i feel i taste the pastic when i drink the coffee.
Regards
Rod Budgell
[protected]
[protected]@telus.net

I have noticed that your Belgian Waffle Sandwich no longer appears to differentiate between real meat and ground up peas, water, salt and artificial flavour and colouring aka Beyond Meat. After decades of demanding full disclosure, consumers were finally relatively confident in knowing what is in their food. This "meat?" substitute being slipped into your burgers and "sausages" is a huge step backwards. Beyond Meat is really not that much different than the ingredients found in Beyond dog food .. . For all we know this stuff could be a carciogen. The amount of salt is alarming. I'm going to McDonalds.

https://nationalpost.com/news/canada/beyond-meat-health-vegan-burger-plant-based

All the staff in this Tim Hortons location are rude. They need to be trained more on customer service. They would never say sorry if they commit mistake and would shout at customers if customers made mistake even if the customer already have apologized. Looks like the employees were not trained well in dealing with people.

One time I was ordering a sandwich.
Me: Hi, i'd like to order a Ham Melt.

Cashier: Ok what kind? (High pitch voice and she was looking at me like I dont know what I'm saying)

Me: Ham melt

Cashier: yeah! What kind of milk?! (She was already shouting at me)

Me: (what is she talking about? I looked at her confused)

Cashier: you said half milk! What kind of half milk?! (Shouting again)

Me: I want a sandwich (looking at her with my voice flat)

As a customer, i felt like she made me look like an idiot. My voice was clear, my pronunciation was clear the i wanted a "HAM MELT" which she should know because it is part of their menu but she shouted at me during the order taking.

Note: she had a hard time looking for the sandwich in the screen. She is not a new employee because i have seen her since the winter semester until this summer semester.

Another incident, the company have their rewards card which we scAn every order to gain a free coffee, donut or muffin.

I was ordering one time and scanned my rewards card while an employee is punching in my order (different employee from above)

In other branched it is ok to scan the card while the staff is punching in the orders. But in this branch, I dont know what is wrong with their till but if i scan the card while an order is being punched in their screen stops or lags for a second, i'm not sure.

I admit that it is my mistake to scan my card without her telling me, but she doesn't have to shout at me and then talk to other employees about me like i am not in front of them.

I apologized during that time but she did not even say its ok or she did not even smile.

Lastly, they are so slow. I know that it is always busy because of the flock of students ordering but in other tim hortons, customers doesn't have to wait 20 minutes in line to be able to order.

As a regular every day customer of Tim Horton...since the store was built on state st ...The service USED TO BE EXCELLENT AND THE STAFF VERY FRIENDLY AND OUT GOING.. Today I was appaled at the service and the rudeness of the staff...seems they don't care if they wait on you or not...My husband and i got our coffee after 10 minutes and then the manager shoved the hot coffee in my husband hand almost spilling it...I have complained about her rudness before...she has an attitude problem and needs to be fired..also the people before us had been waiting for their order for over 20 minutes, the husband got upset and told the manager about the wait ...she was rude to him also ...and told him not to yell at her instead of saying I am sorry sir...she wanted to argue...I will not go for coffee anymore to the state st store until they get there act together it's always dirty ...What a shame when it was the best store once . now they have customers walking out..8-14 2019

I go to McDonalds, I get one reward per coffee.I come here o Tim's and I get just one reward even if I order ten coffees.I forget my card or app for a second, and waiter says I cannot receive reward because order has been completed, even though waiters never ask or remind customers if they have a card or app.Myself and a friend proceed through drive through and he dont get his reward because we did not make two separate orders, this is totally unacceptable and totally ridiculous. How small minded can a company be, its like you offer a reward program but dont want customers to avail of it.

I go to the same Tim Hortons every Tuesday and Thursday on my way to my husbands baseball games in Virgil, Niagara on the lake in Ontario. Not once have they ever completed my order correctly but today took the cake. I ordered a large earl grey tea double double with milk both bags in. The person who took my order at the speaker had me down for 2 teas so when I got to the window I let her know that I only wanted one tea double double with milk, she had to ask again what I wanted and again I ordered a large earl grey double double with milk both bags in. She repeated the order and a moment later handed me my tea. I got to my husbands baseball game only to find out that she gave me my tea black! What does it take to get an order right at this store? Please, please retrain the employees at this store I know for sure that I am not the only person who has this problem with the same store.

Please let me know how you plan to handle this situation.

Best,
Lisa Seabrook
[protected]@gmail.com

Hello,

I ordered 3 drinks, 2 of which consisted of a small iced Capp and medium decaf coffee at the Deerfoot meadows location in Walmart at 2:48pm. The worker gave me an iced Capp that was completely liquid with froth at the top and no ice at all and a decaf that was half decaf and half regular coffee because they had run out. The location was not busy at all and I was the only one there with 3 workers present therefore I find it unacceptable that products were not freshly brewed and ready to serve. I just wish this would not happen to anyone else because I wasted money on an iced Capp that I will not be drinking.