Tim Hortons
Reviews and Complaints

I amongst many people believe that drive thru should be for small orders such as coffees, donuts, bagels not full meals for many people. I sat in line to order a coffee on my way to work and waited for almost 10 minutes for a car that was only ahead of me by one car. This is ridiculous. A rule should be made that if you are ordering food such as sandwiches and meals that it should be done inside in the restaurant drive thru is suppose to be fast.

I asked for a tray to carry my hot and cold drinks. Instead of giving it to me where I was standing, they put it at another spot. I had to carry my hot and cold drinks, with a sandwich, to that spot. I could have spilled everything or slipped on the wet floor while balancing everything. What kind of service is this?!?

Instead of apologizing to me for this, I had to receive eyerolls and disrespect

I have never in my entire life been so appalled by the service I got this evening and something needs to be done! I ordered a chicken strip meal clear as day with a coffee and also a turkey bacon club with cheddar first of all my club did not have the honey mustard and then I got processed cheese.. Second of all I never got my wedges for the chicken strip meal I stood there waiting forever and the "cook" heather says "why are you still standing here" I said I never got my wedges and she said it didnt say wedges and the thing that took my order said you didnt say a meal really rudely when I definitley did i'm not one to lie or complain! They were extremely rude never offered me a resolution to this problem and I am disgusted!

This weekend on Sunday the 11 of August I went through the drive asked for a bagel plein goût with butter herbe and garlic cream cheese and bacon and this is what I got!
And last either Wednesday or Thursday the 7th or the 8th of August the supervisor of all things was wearing bracelets and rings and earrings and fake nails with diamond on them!

The new hard plastic lids do not stay on the cups. I have had three instances not where they pop off. On in particular where coffee spilt on the inside of my car. Also the lid flap won't fold in like the old ones so the coffee splashes back up into your face. They also seem to use more plastic than the old ones. I just don't understand the switch.
Coffee is still great though.

Thanks,
Megan

2 people taking orders, one making food and one making drinks. Food came out within one minute of ordering. There was nine people waiting for there drinks. Both the person in front of me and myself ate our breakfast sandwiches before getting our coffees about ten minutes later. The two people taking orders just stood there taking more orders as the line waiting for drinks kept getting longer and longer. Seriously? I know you don't really give a rats [censored] because it's the airport and people are just going to have to wait. Third time for me so it's not a one off.

Unsure if town was Grimsby but was #39 as used my debit card Saturday...was in afternoon maybe 3ish staff totally unfriendly, place was a mess no clean tables inside went out on patio again tables needed to ve wiped down garbage removed instead of left on tables...
Bathrooms were unacceptable if health dept was called the place would have been closed for cleaning up...
We did not enjoy our good, drinks or donuts it was terrible ...something needs to be done with the staff...she was rude when he didn't use his reward card first before paying very unacceptable to an o, Der man terrible service...
We should have left everything and walked out and somehow b compensatec.., ..
The place is a mess bathrooms dirty toliet paper all over the gloom and staff talking amongst themselves rather than cleaning tables inside and out and b friendly for God sakes...
Terry Monaghan 5072 University Ave NFO L2E 7B7...
Thank God ones in our city are awesome and staff go out of their way to please...that store needs new staff and someone professional to run it...it was disaster

Hi there,
I ordered a breakfast sandwich with the beyond sausage. I have had many times before. I ate it and it wasn't the sausage but a beyond burger patty. Was pretty gross as not what I ordered. I have ordered it a bunch before so I am for certain that that wasn't the sausage. I would have gone back but was on lunch from work so unable.
Thank you

I was at your brant street and upper middle road location in Burlington. I was in the drive thru and the woman in front of me got my steep tea instead of her coffee. Instead of going around she came to the window where I was waiting for my tea and returned the tea and asked for her coffee. Your staff gave her the coffee and proceeded to give her the coffee and then handed me the open tea that the woman had and possibly took a sip of. That is unsanitary and goes against food handling and distribution laws and I am mortified that your staff thought that was ok. I asked for another but I did not feel confident that they actually made a new one and didn't just replace the lid. I threw it out. I hope this is taken seriously and you train your staff better.

I live right above Tim's and a daily customer for convience. I have been a loyal customer for ten years. Recently my work has taken me to several provinces across Canada. I have been in large cities and small towns. I have found most Tim's across Canada take pride and ownership. But the one I frequent is dirty and can of gross. The same garbage on the floor from previous day. The tables not wiped and the same coffee cup on the floor. There often too many staff behind the counter during non peak time. Im not complaining about your products but more about the cleanliness. If I walk five mins south its a totally different... clean environment.
Postal code M2N 7G9

Leadership... empowerment... clean environment... pride.