Tim Hortons
Reviews and Complaints

My husband and I go on a lot of road trips so Tim bits and coffee are a must. We always order the pack of 50 Timbits but it seems that almost every location stops at 30 or so timbits - never has it been 50 - always about 10-20 short. Is this just the way it works? I hate to have to ask them to put in more timbits but we paid for 50 so we expect 50. It's very disappointing as a box of 50 timbits is about $10.00 and we're receiving the lesser quantity.

It is never a specific location - it is almost every single one.

Today, Aug 10, 2019, at 5:12am I went thru drive thru at the Tim Hortons on Caradoc Street South to get a coffee. There was a car in front of me and it took a long time for them to place an order (which turn out to be 5-6 coffees and a box of donuts). When they pulled to the window I drove into the speaker pad only to here the drive thru attendant say in an extremely anoid voice - Oh My God! The I was told to wait. Wait? One customer waiting and I realized they were taking, filling, delivering one order at a time. When I finally get to order my coffee I was asked sarcastically If That Was All"! When I got to the window I ask the girl if my coming to drive thru was a problem for her. I was met with a bag of excuses.
I DO NOT APPRECIATE BEING DISRESPECT in this fashion.
I PLAN TO TELL EVERYONE
I WILL NEVER NEVER GO TO A TIM HORTONS AGAIN. YOUR CUSTOMER APPRCIATION IS EXTREMELY LACKING

I like to have five cream in my coffee as i have over 50 years and i am in a dissability scooter.The lady said to employe ...not to give me 5 cream 4 my coffee and if he does not like it ...he can go else where. There is more but my hand is cramping...sorry!Pls call and do some thing as i go there every morn.I LOVE coffee MY WAY!..tyvm..mfn and i am 63.

This is probably the worst Tim Hortons I've ever been too. They take 10-15 mins to serve one person, and this is the norm. Awful. Their customers service skills are also lacking. They need to have an effective customer service training course set in place. And if this does exit, apparently this Tim's never got the memo. It's because of this place that I started walking to McDonald's, which is out of my way, but at least I'm never waiting.

So we visit Camrose Alberta for a musical festival and went to the local Tim Hortons, and the price of the large coffee was more than at home, in Ponoka and Whitecourt. We are confused on why the price at one place is different. Yes not a lot of difference however over a period of time it would add up. Just curious is all. Cost us 2.00 for and in Camrose 2.05. Seems odd!

Thank you,
Leanne Elliott
Lori Turner

Hi there,

I got my tim hortons card 3 months ago or so. I used it many times but have never gotten anything free last time i checked i was at 3 rewards and now im at 4 rewards... when i asked the rmployee at tim hortons where i was getting lunch today, he said that last time i got something free which never happen. Those 4 rewards i never got the tim hortons employees never said anything. Isnt this a reward program? Should the employees know when i get something free? I will stop paying at tim hortons if this is the type of service i get.

Thank you,

Kaelee

To whom it may concern,

I ordered a cup of coffee and blue burry muffin in the Tim Horton (specified the one I visited above). the muffin itself is still frozen inside! I brought it back to the cashier and asked for another one or refund. he refused. he claimed that the only thing he can do is put it to the microwave for me. I thought its kind of unacceptable! I am hoping the similar things wont happen to others and that's the reason why I write a letter to you.

Thanks

V

I got two sandwiches and both have tomato that's is spoiled. It's clear to the eye that the tomato is no good condition and the worker still put it in the sandwich very disgusting and careless.
These workers need to be more thoughtful and considerate that due to the acid in the tomato it cause a horrible taste when spoils. I waited 10 minutes for this particular worker to prepare my sandwiches while other worker had the order for the customer behind me ready and waiting. Clearly she/he didn't care at all. It was a drive thru and I didn't realize the damage until I got home. Please take care of this because I am willing to drive back and take care of it myself.

Hello, my names Tyler I'm a RN with AHS. Been going to this location for breakfast for last three years. Lately I have notice wait time for a simple coffee/muffin has started to become longer than 30 mins which is the length of my breaks.

Even today at 0930 ended up waiting about 25minutes for a coffee. I was trying to get a muffin as well but employee Mara informed be I could not get a muffin because I was in the wrong line up and had to wait again for a muffin.

This is not acceptable. I will no longer be eating at this establishment until something changes. Ei better staffing ratio/ better staff training/ etc.

Thank you hope you have a good day.

So, several times I have purchased dark roast coffees from both Orangeville Broadway locations. Both locations served me dark roast coffee that doesn't taste anything like the dark roast coffees I buy at other locations. Either I'm being served the wrong coffee, or these locations are making it wrong. When I buy a dark roast coffee at Wanless and Hurontario in Brampton, it tastes great. There is definitely something wrong in Orangeville. I thought maybe it was a one off problem, so I kept going back, and several times I have been served coffees in Orangeville that barely have any flavour. It tastes like a really weak brew.

Does someone actually follow up on these complaints and get back to you? Or is this just a place to write a complaint so you can feel better about yourself?