Tim Hortons
Reviews and Complaints

The most poorly managed location I've EVER been too. A half hour wait for 2 coffees in store. I was 4th in line when I came in the door! 4 people on drive thru, 1 person for in store who couldn't take an order. Told everyone they were out of almost everything but meanwhile I watched the drive through people serving the same thing! I'm absolutely disgusted!

I looked forward to enjoying a pumpkin spiced latte today at Tim Hortons. I had enjoyed the autumn drink in past years from other coffee shops so I was familiar with the delicious taste. Instead, I received a drink that had no taste of pumpkin, no taste of spice and no taste of coffee. Tasted like watered down hot milk with a bit of froth on top. Very, very disappointing.

Dear Tim Hortons,

Please, for the love of God, standardize your toast settings. These settings mean something different to each employee and each location and I am hardly ever getting what I wanted. I am constantly either disappointed in what I've received or I am sending it back for a remake which is costing you money. It's ridiculous.

Sincerely,
A Beloved but Fed Up Timmies Fan

I decided to go through the drive thru, and I was about to order. When I placed an order, the person at the speaker could not hear me and just kept on saying hi, when clearly she had taken multiple orders that day using the drive thru. Then, I decided to go to the drive thru's window and she took my order and was very rude at whole thing and took a good 5 minutes to open the window. When I was looking through the window, I could see her talking to the other workers. When she opened the window, I ordered and got my drink. When I got my drink, I said thank you. She never said your welcome and shut the window quickly.

I purchased a coffee this morning in Ottawa, Ontario. At 511am
Upon getting too work I went in the office and continued drinking my coffee . Never leaving it out of my site in front of co-workers. At the end of the drink I felt a tickle on my tounge. I stopped drinking the last 1/3rd of the coffee. Opened the lid. And seen something floating in my cup.
I poured out the remaining coffee only too reveal a wolf spider 🕷 in my coffee it was the biggest spider I've ever seen!
I threw up. And went directly back to the Tim's I came from. They took my info and the evidence. I have pictures and I'm not happy at all!
I will be contacting my laywer later on today! If I do not hear something on this issue. I was temporarily given a timmies gift card for ten dallors and I have that too someone in need as I can't even think of drinking coffee here again!
I'm totally disgusted! I want retribution
[protected]@hotmail.com or [protected]
My day is ruined now thanks!

When you go to both I mean both Tim Hortons and they still screw your orders up. I didn't think it was hard to make a coffee or the right bagel, which has happened to many times to count. Went again today and wanted a bagel with butter and get cream cheese again and head to the other Tim's to get it corrected and the toaster oven is broken and not offered anything for the screw up. Napanee Tim's Hortons im here everyday, but I'll just go to McDonalds from now on, terrible service, not happy 😡

I've been ordering vanilla dip doughnuts for awhile and all of a sudden about a year ago they started only sprinkling half of the doughnut leaving the other just frosting no sprinkles, I've been in qubec & Nova Scotia this month and notice they are not doing this, I'm wondering If you knew they were only giving half of what other places do, the same with ice caps, I order an large and get a large cup filled to a med and so on . Very unimpressive work in happy valley goose bay compared to other establishments in your name

I have consistently, 4/5 visits, received the wrong order. None of the staff seem to be able to get anything right. The quality of the products is at an all time worst. Everything is put together sloppily. They never have enough of anything made and are frequently out of products. On top of this, the menu is getting more and more disgusting. All the things that made Tim Hortons amazing is being taken away. The iceberg lettuce replacing real romaine in wraps makes them taste like cheap Burger King. Their new focus on changing menu items to compete with places like McDonald's or Burger King is ridiculous, and not what Tim Hortons is loved for. This amazing Canadian business is just turning into an even more disgusting version of the main fast food chains. Go back to the old Tim Hortons. Train your staff.

On August 25th at 1:30pm there were 5 cars in front of us in the drive thru... based on the timer from the cashier we waited 9 minutes to get a cold coffee and tea. I have waited 12 minutes before at this exact location. We appreciate that specialty coffees etc take time but ask the client to pull ahead because people just getting a quick coffee get very frustrated at the long wait!