Tommee Tippee
Reviews and Complaints

I have a white dial prep machine that I have had for about 10 months, it worked fine for the first 7 months then I noticed that the odd bottle was being measured out with the incorrect amount of water. I.e if I ask for 6 I get 7 and so on. Obviously as you know all babies bottles need the correct made formula. This is worrying and have started monitoring every bottle very closly and having to pour water away before adding formula. Before this I always added the formula first. I can now not do this.

I had my baby on 26th september 2019 i put a filter in my perfect prep machine the next day 27th sep 2019 and two days later its telling me i need to replace the filter i thought filters were supposed to last longer than that i am very dissapointed it cost me £12 as i am a single mother that is a lot of money for me it was a authentic tommee tippee filter that i purchased i was recomended to purchase this machine and whilst it was working it was so much easier again not happy

What genies decide to put and air hole on top of the bottle knowing farewell they have to tip the bottle up to drink. Then it just runs out everywhere. And they had to go to college. I finished in year 10 and know that's a stupid idea. Maybe they should of had a baby instead then they would not of made this mistake. Without taping the hole close it is useless. Better minds my [censored]. Sound just like the people running this country. Works on paper but no life experience.

on the 27/9/2019 our Tommee Tippee electric steam sterilisers LED light stopped working, resulting in us not knowing when the steriliser was on, resulting in a burn risk. The steriliser was purchased on the 26th November 2018 and has a 12 month warranty. I contacted tommee tippee who requested a video for proof, and stated once they received this proof they would send out a replacement steriliser. On the 28/9/2019 I received an email and was advised that they would not send a new steriliser out until I cut the wire to the old steriliser, I explained to them that this would leave me without a steriliser for 5 days and my baby is only 4 months old. They explained that there was nothing else that they could do and were not willing to compromise. I explained that even though the LED light was not working but the steriliser was, cutting the wire would leave me unable to sterilise my daughters bottles. I asked if I could send the image once I received the new steriliser however they refused. They explained as we don't have a receipt then there was no other option, they advised me to boil my bottles but stated that this could damage my tommee tippee bottles. My husband rang back and explained that we have the transaction on our online banking however we didn't think this would be enough for the Argos store. The lady on the phone explained that this meant that the product was no longer tommee tippees issue and we must contact Argos. We have contacted Argos who state that with no receipt they cannot provide warranty. Leaving us now with a product which is malfunctioning and no one wanting to help. We have spent hundreds of pounds with this company and always recommended products, I am so disappointed with the treatment that we have had, due to an issue with a product which is out of our control. Please find attached the video of the product malfunctioning with the LED light no longer working. Product number - 0618GY
Reference number - [protected]

I bought tommee tippee bottle for my 4 week old son as they were recommended quite highly by friends, they are really good bottle apart from all the numbers are wearing off so I cant see the numbers yo make bottle. My son only takes 3 ounce. I am wondering why this is happening after only 4 weeks, they look old and worn now so will have to purchase some more but it is putting me off buying more from yourselves. Is there anything that can be done about this please.

I have bought the prep machine for milk only 3 months ago and already it stops functioning the hot water doesn't come out at times and sometimes the button doesn't flash green? Very temperamental! Doesn't help when you have a screaming baby waiting for his milk!
It's not on!

I spend nearly £80 on this brand new and very upset by this!

Please what can I do? I am too scared to buy another one as it may do the same? I still have warranty on this it's been less than a year!

Good morning

I am writing to you regarding the above product. I purchased these few weeks ago from tesco as I have other tommee tippee bottles and they are brilliant so couldn't resist these in the lovely colours. But nearly every time I use them, they leak half way through feeding, it's like the bottle top works his way loose and all of a sudden the milk is going everywhere. It makes for a very unhappy baby when I have to take the bottle away to clear her up from all the leaked milk. It's such a shame as they are lovely bottles. I'm not going to be able to use them anymore as I don't want to risk this happening so unfortunately has been a waste of money. I hope something can be done to rectify my dissatisfaction

I look forward to hearing from you

My email is; [protected]@hotmail.co.uk

Thanks

Kirsty rogers

Good Afternoon,
I own a small start up business. I currently stock some Tommee Tippee products but I would like to widen the range and stock other Mayborn products. Tommee Tippee is my best selling brand.

Having looked online I called the number under "stock my stuff". I spoke to someone who said they would pass my details onto the Marketing Department who would contact me to discuss further. However, they didn't. I understand everyone is busy so I called again and got the same response... Still no call back. Calling for the 3rd time I explained what had happened and they said they would make sure someone called back. They didn't. The 4th time I explained again and still no call back.

It's very frustrating when all I want to do is sell your products. Please can you help?

Many Thanks
Catherine Tyler
Blue Fairy Ltd

cas.[protected]@yahoo.co.uk

I used the tommee tippee anti colic filter bottle system 8 years ago with my first daughter after trying 3 other brands and found them to be ideal in bringing up my daughters wind as well as obviously 100% secure with no leaks.

I now find myself extremely frustrated having purchased the same system.

I have bought 3 diff lots totalling 7 bottles from mothercare & boots. I have ensured every time that the lid is completely secure as well as the filter and there are 3 of the bottles which continually leak. I have soaked my baby now on many occasions and myself.

I would ask that you would consider how to resolve the issue. Im extremely disappointed considering i purchased the bottles again as well as the perfect prep machine and bottle warmer. Being such a reputable company I am surprised that at least 3 of the bottles are faulty. Being a new Mum with a hectic schedule it's very frustrating .Thanks in advance for your prompt response

Rosanna McMorland

Hey,

Im as so disappointed,

I have a 14 month old son who has been using your product, however the bottle had no name on it and no measurements, everything has faded,

I have to physically make his feed in a measuring jug and pour it over,

I am utterly disappointed and disgusted I paid alot of money for your products to be experiencing this.

Warning warning Do Not buy a Tommee Tippee Steriliser - READ ALL THE REVIEWS

Before you read on, if you have bought this same product from Tommee Tippee and have received same/similar response from customer service please contact me directly.. now please read on.

Chrystal referred to in the correspondence in the attached is my wife, Tommee Tippee response is still unsatisfactory even after my wife explained over and over again that all care has been taken.

Do yourself a favour, reviews are online for a reason, speak to other retailers such as (big named baby places) this product is inferior, does not meet Australian standards and should be removed from shelves immediately due to risk of causing ill health to your newborn/baby.

I have all the correspondence not once but twice where Tommee Tippee have advised my wife and the same generic Robotic response of "not a problem of Tommee Tippee" see attached.

All care and instructions followed as set out on Tommee Tippee Website, item fails to meet consumer expectation and their response "not our problem, not a warranty issue, too bad, too sad, we have your money now F&#K off and enjoy your rusted/corroded steriliser.

I was given as a gift 7 months ago the Tommee Tippee Closer To Nature Essentials Electric Steam Steriliser and noticed over the past 2 weeks there is some dark black spots building up on the heating mat/pad (Grey circle area) which is the heat pad (see attached). The spots are dark and black and they don't come off, Machine is used on average only once every 2days.

As per Tommee Tippee website instructions!

* As per instructions I add the minimum amount of required water which is 80ml to
Each cycle.

* The De scaling process is carried out every 4 weeks as per the manufactures recommendation and as process is followed as per instructions. ie (Empty the steriliser and wipe inside with a sponge or damp cloth. Pour in 1 cup (250ml) of white vinegar and leave for between 30 mins and 24 hours, depending on the extent of limescale.

Pour any remaining liquid down the sink and rinse with cool water, use a sponge or cloth to remove any loose bits of limescale.)

Regardless of how cautious, how tedious, how strict instructions that they provide to ensure the longevity of their product their response is still "not our problem".

Unless you think it's ok for a product whose primary use is water, heat, condensation, gives off a bad burning smell to rust and corrode after 7 months then by all means please treat yourself and buy this product.

Worst part of all is customer service " and I use the word service very bluntly" is based in the United Kingdom, who don't understand the Australian market, Australian conditions, most importantly the ACCC regulations in Australia, why are we as Australians supporting a UK based company who could not care about us as customers?

Anyways as of Wednesday 7th August 16.15pm I can advise that this is not over from my end, I have reported this incident with the ACCC.. it's not about the $110 dollars, it's not about anything, it's now down to principle, don't treat my wife or I like a idiot/s, show some customer service and do right by your customer, reviews like this will continue unless people speak up... ideally I am requesting that ACCC investigate all complaints and have this item removed from shelves and caese sale until the product is fit for Australian climate... I can assure you I have the means to do all I can to make this happen.

Tommee Tippee Customer we service team, your challenge has been accepted.

I bought the anti colic bottles with steriliser set on 10/7/19 from Mothercare York, the set was very expensive and since then the bottles have leaked on every feed, they have been checked and re put together but still leak, my daughter is covered after ever feed. It's very disappointing and frustrating especially during night feeds. What can be offered to us as compensation please?

I brought some anti colic bottles for my new born which is now 13weeks since I brought them they have leaked every feed my baby seems to be covered in milk and the bottles have gone discoloured doesn't matter how much I wash them they are going a brown colour I have had to buy some different bottles to put in my steriliser! I see this is happening to a lot of people

We bought the anti colic feeding and steam sterilizer set and we are having a lots of issues with the set:-

1) the sterilizer leaves an awful metallic smell on the bottles after each usage (even though we are following the instructions for cleaning.

2) Some of the bottles leaked no matter how well we screwed them.

3) We are also not happy that the bottles and teats have discoloured to a dirty cloudy yellowish brown colour for no apparent reason. We have tried replacing them, to no avail.

4) Teats gets blocked after sterilizing.

5) The teats pops in on itself as our baby suckles her milk, We have to always interrupt her feeding to bring out the teats, which upsets her and wakes her up when she is dozing off. Again we have tried replacing them, but the same thing happens over and over again.

6) All the measuring numbers on the side of the bottles have almost disappeared, so we cannot give correct measurement of feed to my baby. We now make feeds by guessing where we think the numbers should be. We should not have to do these as we only used the tommee tippee brush, so no heavy scrubbing involved.

We are deeply unhappy about our purchase and have gone to Mothercare to complain, they are not accepting responsibility and have asked us to contact Tommee Tippee.

We are well alarmed and dismayed at the multitudes of complaints about tommee tippee products, and the Customer Service Dept, which we have seen on your website. We hope we will not be part of the statistics.

We would appreciate someone getting in touch please using my email address or mobile number, thank you for your time.

Mrs Ziemann
[protected]@yahoo.com
[protected]

I am writing to you regarding the tommee tippee bottles I purchased around 10 weeks ago.

I bought tommee tippee because I used them with my 10 year old daughter. Since having my son the bottles I have purchased have deteriated quickly. The numbers on the side have faded some almost gone. This is very frustrating as I need to measure out my 9 weeks old sons milk abd will do for many months. I am very disappointed in the quality when I spent £32 on this set thinking they will be reliable.

Regards

Danielle Kavanagh

I purchased 6 plastic bottles for my newborn and the bottles leaking when I put the hot water and formula in them no matter how hard I screw the lid on. I'm also not happy that the bottles have discolored to a yellowish Brown colour. Due to this I have had to purchase another 6 glass bottles tommee tippee which has come at an extra cost. Im not happy with the fact that I have had to purchase glass bottles to replace the existing ones. My parents also purchased glass bottles to replace the ones they had due to the same issue. I believe once the hot water is dispensed into the bottle it shrinks and the teet once screwed on is not tight enough and should be looked into.

I have lots of anti colic Tommee Tippee bottles and the prep machine. When using the bottles I find they are leaking. Sometimes leaking so much my baby is covered in milk. I've checked all pieces are connected and there's no cracks anywhere but for some reason they are still leaking. I'm also using the prep machine so I'm sure temperature isn't the issue. I'm having to change my baby and make more bottles often due to this problem. Please get back to me.

My son is less than 3 weeks old,

I bought a prep machine from Asda superstore is walstanton in stoke-on-trent and I less than 3 weeks the machine has broke. I am discusted in this as these machines don't come cheap!

I can't even take the machine back I a haven't got the receipt...

I've tried research to find out what the problem could be but no help..
When the steam water comes through then stops then you have then press the button again to release the cold water and then stops, well all through this process the machine doesn't stop pulling the water through, just continues to suck the water and when machine is empty it's still trying to pull water through...

It's a joke so my baby boy has suffered last night and he had to wait 3 times aslong for he's bottle as this happened at 9pm...

I'm really unhappy with this product not even 3 weeks old... I will be taking this as far as I can!

I purchased the Tommee Tippee complete closer to nature kit around november last year online. My baby is due on the 8th of April. This afternoon i decided to take it all out to clean before baby arrives. As i dismantled the Steriliser and equipment there was no issues or any problems with any of the items. After putting water as instructed into the base of the Steriliser i set it off on a cycle to clean. After this i took out the small shelves that the bottles and teats sit on and noticed a huge CRACK at the bottom of the Steriliser that ran from the centre up to the rim of the base. I am very disappointed to see that it has broken before ive even used it to clean bottles. This set was rather pricey and im very let down by the quality of the product. This isnt a case of wear and tear as this was the very first time it's been plugged in and used.

I've used prep machine since having my son 15 weeks ago the first filter lasted 2 weeks the second filter lasted a while (which I was satisfied with) the third one hasn't even last a week as you know these filters are not cheap to buy and I can't really afford to buy a new one every week.
Overall I am happy with the prep machine but unhappy about the filters not working as they should.