Tommee Tippee
Reviews and Complaints

I purchased two of these cups today from boots I am really genuinely happy with the product until my son dropped the cup the lid flew off and the juice come out and then I thought maybe I hadn't put it on properly but throughout the day every time he has dropped it the lid just come straight off which I find ridiculous as it is a toddler cup and all they do is chuck things.
I would be interested to hear your thoughts thank you
You can contact me at
[protected]@hotmail.co.uk

Good Afternoon

My husband and I bought your Tommee Tippee prep machine just under 6 months ago, which has been an absolute dream of a product! However last night it would not switch on at all, we tried to replace the fuse at 3.30am which turned out to be unsuccessful and made a bottle the old fashioned way with the kettle, a screaming baby for 40 minutes was not the best start to the day! Tommee Tippee are the only baby products we use, we have your breathing pad and monitor, your steriliser, your bottles, your dummies, your thermometer, and your baby blender! We're obviously disappointed the prep machine has stopped working and would like some advice about how to either fix the machine or replace it, presumably the prep machine should have a longer life span than 6 months?

Thank you
Mr/s Edwards
[protected]
[protected]@gmail.com

I purchased tommee tippee bottels and dummys for my son. I have barely used it and the writing is already off. I can measure the water anymore when I am making a bottel. Now I bought bottels for the 3rd time in six months and all of a sudden the bottels is blocked. My baby can't drink the milk through then. Nothing is stuck in the sucking section and not even water is coming through the tietie. Ive used tommee tippee with all three my children and its the first time I'm having all these problems. Not happy at all really. Now I need to go buy new bottels again don't think I will buy tommee tippee again

I have bought three Tommee Tippee bottles for my 6 month old daughter and a dummy which she uses only at night as well as one of the tests keep suctioning inwards so my daughter can not use that test. The bottles are barely used and the writing is already coming off I can't even measure properly as the writing has come off as well as on her dummies the pictures have basically come off. I used Tommee Tippee before with my son's and this never happened. Please explain to me how I must measure milk for my daughter and give a faded dummie with half a picture. I can not just keep buying New bottles and dummies. I am very disappointed with the Tommee Tippee products I have bought this time. How are you guys going to help please.

Hi, I have just had the worse time of my life when my nearly 8month old daughter had one of her fingers trapped in the spacing in your dummies. Her little finger. She was sleeping dummy in her hand and she rolled over onto her tummy and back again. She woke up screaming and when my partner picked her up to check she was okay we found your dummy was trapped tightly over her little finger. Which had begun swelling and turning blue! He removed it instantly. I am shocked that this hasnt been reported before because god forbid if she had not woken up crying we would not of seen her finger trapped and she could of lost it due to swelling and loss of circulation. The dummies I brought were 6-18m ones so at nearly 8 months I would not expect for there to be anything on them she can endanger herself with. I am now scared to allow her to continue using your product but she is very attached to your make of dummy. Can you please advise what alternative dummy I may switch too which doesnt have this such spacing. I will attach photos of the dummies I own and the spacing in which her finger was caught. I am hoping there is no lasting damage as she is now asleep again and I will continue to monitor her each night with her dummy until you reply to this message. Please please reconsider making the spacing smaller on your dummies or changing the design!

Hi
I have a 2 pack of tommee tippee bottles for my 2weeks old son, he love them teats its easy for him to suck it is indeed closer to nature but i would m problem is everytime we travel the milk spills out and messes up everything .they dont seem to be able to keep milk while traveling..

I bought them at Mtubatuba Clicks in October 2018 on the 15th

I bought a set of Tommie Tippie anti colic bottles. After using them for only 5 months the numbers faded. These bottles helped my son a lot because he has colic and I was advised buy my Doctor to try them . Looking at the price I purchased these bottles I am very dissapponted that 5 months down the line I have to buy the same set, there were suppose to atleast last for 6 months. I trusted Tommie because I bought the full range of the products which is the sterilizer and as well as the dummies . My son enjoys Timmie Toppie dummies, he cant stay without it . Please help me by replacing these bottles I need them they help me a lot.

Hi iam very disappointed with your product my child is only two months but the name tomee tipper is rubbed off how am I going to mearsure the formula?so disappointed I bought it from dischem both three and one from babyboom is still on condition and proof of payment kept unfortunate part.thank you
TP MORULANE
[protected]
[protected]@mail.com
Thanks

I have spoken to one of your colleagues in the head office department complaining about the prep machine bottle maker. I'm not one to normally complain, but I feel this has to be delt with. The past 4/5 months my son has had very bad diarrhea. I've had to take many days off work unpaid to attend hospital appointments for all sorts of allergy tests including diary / celiac disease by having cannulas put into his arms for blood & skin [censored] tests. Cutting out diary and wheat from his diet to find out the prep machine has mould and this has been causing my son to be very ill with an upset stomach! Since not using the machine my sons diarrhea has compeltly cleared up and has had no more stomach cramps. I've already had a discussion over the phone with someone called ( John Cockburn ) and he asked me to reply to his email with images of the mould which I have done but now I've had no response and the situation has just been left! my filter light didn't work and never informed me to change the filter ! & my de-scale button never worked in the whole 14 months I've been using the machine. John informed me that even if the de scale light does show up I should still decale the machine every 3 months & change the filter every 3 months. My partner done this regularly & done the deep cleaning progress. My argument is my prep machine was still faulty! The filter
Light & de scale light should of come on during the 14 months I've used it! The only light that has ever come on is when the tank was empty and if the machine was to hot. Another question John asked was it in sunlight! No the machine was not in sunlight. The last hospital appointment I had I told the pedreatiton about the prep machine and they have told me to contact you ASAP and get this resolved and that it's not the first time they have heard of this. the fact that this is not being taken seriously and has just been left is disgusting. I want to take this further and it will not be left or forgotten!

I am absolutely fuming paid a fortune out for 8 of the new anti colic bottles and I've only used them 3 times and every single bottle leaks after a few uses complete waste if money spent a fortune on these as well hoping they would help my month old out with wind and colic and instead they completely soaked him fuming not happy at all I want a refund!

I was gifted the perfect prep machine, after all the warnings about mould, every time I changed the filter I sterilised the machine and checked the pipes for mould. This time there was a significant amount of black mouldy residue on it. My husband took the pipes off to clean it, and one of the pipes got damaged. After speaking to a tommeetippe representative online, she informed me there was nothing they could do to help as they don't have spare hoses available and it wasn't their fault as you shouldn't take the back off the machine. However after all the bad press, I wasn't going to give my son bottles through mouldy pipes and checked them. If there wasn't mould in the pipes, I would never have had to take the pipe off to clean it out, therefore they should at least provide me with a new bit of pipe. The machines cost a lot of money and the pipes shouldn't have gone black like they had. The filter gets changed as soon as the light comes on and sterilised regularly. I am not happy at all with the service and upset that they didn't offer me any help or assistance on the matter.

To Whom this may concern,

I recently purchased the Tommee Tippee baby monitor and sensory pad from ASDA online. My baby is 10 weeks old and I have not long set up the monitor, while my baby slept on the 13th September checking the baby monitor i noticed the picture had turned of, i went upstairs to check on my baby when i noticed smoke pouring out when having a closer look i noticed black acid started coming from the monitor burning myself and a hole in my bedroom unit. Luckily the sensory mat was not switched on at this point or this could of electrocuted my baby while he slept. This is a manufacturing issue that could of caused a lot of damage. I have been trying since to contact the Tommee Tippee customer service and complaints line however this has become impossible. I understand things do happen but as this is a baby product i expect closer attention to be made to the product as this was recommended to be a high quality product which we paid a lot of money for. As you can imagine i am very disappointed and horrified at what could of happened to my baby if i hadn't got to him on time. I will not be buying another Tommee Tippee product as i have lost all confidence and faith in the company. I feel after this happened and having a look on blogging/review sites a lot of mum's have had similar problems, I think you should be recalling the product and giving them more attention to detail before a baby is seriously hurt.
I am currently sending the product back to ASDA but i feel this is not enough for what has happened and i would like compensation for my baby and my unit.

I look forward to hearing your reply.
Thank you

Rebecca

Good day my baby is 11 weeks old and I boyght 4 tommy tippy bottles. And already the messuring marks on the bottle is going off when we only wash the bottles with the pink tommy tippy brush bottle cleaner no scrubbing with any hard sponges is used the bottle brush only.

Kindly advise I reside in newcastle kzn and bought the bottles at a discem outlet

Adel lottering
[protected]

I purchased these bottles a few weeks ago, within three uses they started to leak. I can't return them to target because, I already threw the packaging out and misplaced the receipt. I spent $18.99 for three bottles and a complete waste of money. They were purchase at Target, if you can give me a full refund that would be great. I will never purchase again.

Pathetic service firstly from your customer service.

Secondly quality of your bottles are terrible. As explained to the customer service department the writing on bottles were fading and this is after just two months of having the bottles.

I even attached pictures of these bottles and the response I received was putrid. I was told that its the way i clean the bottles. I didn't know you had a way you had to clean bottles?
Like I advised I said that I don't use any bottle cleaning products to wash bottles with only warm water and the bottle brush. It all boils down to poor ad pathetic quality of product full stop.

I do no have the slip anymore as i didnt expect this to be happening with the bottles. Reading the reviews on the sites I am shocked that I am not the only one having the same problem, if its thousands of customer complaining about the same thing what are you as a company doing to fix this matter.
In any case had I used any bottle cleaning products the labeling should still not be fading after 2 months. Bottle cleaning products are there for a reason and when manufacturing your goods why don't you do a proper job so your customer don't all come back complaining about the exact same thing!

Instead of covering up for yourselves you should try and fix this matter.

I await you pathetic response.

This product is awful!
I originally had a Phillips Avent electric pump and I would easily express 7 ounce within 30 mins. With your electric pump it's such a slow pump it doesn't express my milk at all. I've been going now for 2 hours and hardly got two ounce. I had to buy this product as I wanted two machines to express through. But when I put this on the alternate breast nothing comes out! People with this product have been amazed that my milk with the Phillips has pumped so much but I feel everyone would be the same but this machine makes women think they can't express when they can it's just a very poor machine. I am not happy with this product and I would like you to reimburse my money for this.

I have been using these bottles for less than 2 months and i am completely dissapointed as all the wording and measurements have come off the bottles. I especially paid the extra money hoping these were better than the normal tommee tippee bottles. It has become an inconvenience as I now have to use other measuring tools to make a bottle. Surely these bottles wording should last longer than 2 months. Maybe try having them ingraved onto the bottle as many people are complaining about this.

I bought tommee tippee bottles at clicks Jubilee Mall (March 2018) but now I'm surprised because the brand on the bottles are fading away and even the measurement numbers on the bottles are also fading away. I'm so disappointed because I used the bottles on my first baby nd it didn't give me problems. I would really love to hear from you regarding my complaint.

I purchased 3 tomee tippie straw kids cups . They all leaked and squirted everywhere when opened . I talked to a customer service rep gave her all my info and pics and said I would recieve them in 10 days and it's been since June 24 th. Still nothing was wondering if someone can look in to this please my contact number is [protected]. Somewhere in the notes you can prob find our conversation my name is jody rogers and I connected with her through email . Thank you for your time I appreciate it .

I brought a tommee tippee colic bottle from sainsburys yesterday as my 10 day old baby is suffering with wind after she feeds. I thought i would give the new teal coloured colic bottle a try. I followed the instructions to the letter, but as she suckles the teet pops in on itself. The whole idea of this new design is so that a vaccum inside the bottle forcing the teet inward doesnt happen, yet it is with my baby. She's still suffering with wind, it hasn't helped at all. so its not doing as it says on the packaging and i have brought this bottle to help my baby an now Im out of pocket for the price of this bottle. I am not happy with my purchase and as ive used it i cannot take it back. My whole baby range is tommee tippee, from bottles to prep machine. I have brought your products for quality. Yet this is not the case with these bottles...