Tommee Tippee
Reviews and Complaints

Hi my son is 3months old and has had one of your soothers in for less then a hour and has marked his face and this is not the first time this has happened have tried servral soothers and all resort back to the same thing I have pictures to provide and as I'm aware these soothers are designed for this not to happen can you please contact me in regards to the issue above email: [protected]@icloud.com thanks in advance

Hi Tommee Tippee,

I was bought an electric tommee tippee sterilizer and bottles, from mothercare, before the birth of my first son who is now 9 weeks old.

I read the instructions before use and followed your care guidelines exactly, as a first time mother. I bought descaling sachets from boots as you recommended regular descaling.

I have found the sterilizer to build limescale very rapidly and nothing has worked to prevent or clear it! I am very disappointed with this result. I have used descaling sachets, Milton, vinegar and lemon, but to no avail. Since using the machine it has now destroyed nearly all the tommee tippee bottles and soothers for my baby resulting in me having to buy new equipment for my baby for fear of him getting sick.

This, of course, is not the result one would expect and I am extremely frustrated by this matter! Children have high demands and high costs without the added burden of this.

Please can you come back to me as soon as possible with a solution and your thoughts.

Thank you,
Rachelle Power

I have received a replacement bottle in September and it is November however I am experiencing the same issue I have two bottles with the same issue. I wash the bottle's the same way in normal water and I sterilise it in boiling water? What am I to do with bottles that has no writing on them... It's an embarrassment for me to carry bottles that look like this.

I have lost faith in your brand. This has never happened to me before. I have used your product previously and did not encounter this problem.

Please provide me with a solution to this I am not happy and my money is being taken for granted.

I bought a tommee tippee bottle warmer this year and it is boiling so hot that the water is squirting all over my side table which is not safe. I have a child. It's only been doing this last month. I want my item replaced with a new one as this is under warranty.

I am extremely disappointed as I paid allot of money and it hasn't even lasted a year.

Claire Cosby

We bought the machine for our newborn baby and my partner set it up. But on changing the filter 3 months later we realised that the filter was not inserted correctly because the instructions were not crystal clear about pushing the filter all the way into the 'hopper' part and hearing a click - to do this you really need to push the filter down with force. Which means our baby has been drinking majority tap water as if it was straight from the tap - non sterile and with none of the impurities Tommee Tipee claim it's filter removes. I am beyond upset about this as its a very easy mistake for parents to make. We were so careful with the filter as the instructions make it clear the filter is the most important part of the machine. After seeing some Tommee Tippee videos online on how to set up/change the filter I have also noticed some discrepancies in their instructions. E.g on the paper instructions- it says 'immerse the filter in water.' In the online video instructions It says to 'immerse the filter upright in water'. In the paper instructions it says 'handle the filter by the top only'. In the online video instructions the lady demonstrating holds the filter at the bottom. Tommee Tipee have quoted themselves to 'only hold the filter from the top'

These discrepancies and unclear instructions make the machine easy for human error and in turn the wrong preparation for baby formula.

Hi,
I purchased a pack of 6 tommee tippee coloured bottles from a swindon store about 5/6months age.

However on 3 of my bottles the numbering has started to come off, I am overly gutted as I have the prep machine and the tommee tippee steamer/blender and have had no issues with them which is such a shame as I normally highly reccommend tommee tippee products.

Hope to hear back from you.
Chante Robinson

I first bought your slow flow bottles (2 bottles) in August I no longer use because the bottles leak when I shake. And other family members have noted the same.
I purchased tomme tippee first sip cups (2) this week and i am very unhappy the sip bit sits to the side of the cup near holding handles. Not in the middle when I try to position correctly the cup leaks.
I wanted to write in for customer feedback as I would not be buying other products or recommending tommee tippee products to others.

Tried numerous times getting it to work with what tommee tippee have advised us to do but it still will not work. I have sent them videos to show them what it does & why it doesn't work. Then they basically rang me to say "well there's nothing we can do" what a waste of £100, no apologies or good will gestures. I will not be letting this go because It's not our fault we have bought a faulty piece of equipment & proved that this is the case.

Yours sincerely a very angry & upset customer!

I purchased these bottles 10 weeks ago and already on 3 of the bottles the numbers have worn off so i dont know how many oz im making and the tommee tippee and the picture transfers are wearing off aswell. It didnt do that with my last lot of bottles when i had my previous baby, but this time round its all wearing off im actually upset about it because my baby is only 8 weeks old and i bought the bottles 10 weeks ago.

I recently brought my little girl 4 new dummies from your range, I have only had them less than a week and the front of the dummies have been defaced already I expect wear and tear but after a few days surely not?! If i could by plain coloured ones I would as I wouldn't have this problem with the dummies. I am thinking about changing dummies all together if I do not hear back from yourselves and I will not be using this brand for my next child.

My baby is nearly 7 months and 5 out of my 6 bottles the numbers have completely rubbed off, some of them have the bottom measurements but he has between 6 and 9 ounces and all these have completely gone. I cannot do proper measurements when doing his feeds as I don't know exactly how far I'm filling them too. Iv still got another 5 months until he won't need them anymore, I don't really want to buy another set as I thought these would last. I bought tommy teepee as I thought it was a high end brand and obviously wanted the best for my baby. Could you please help me with this matter.

Kind regards

Wendy Mahoney

I have wrote once already and heard nothing i bought bottles for my new born and the teat keeps closing up so my baby cant drink anything. I got them as in tge past i have used them with my other babies and never had this problem untill now. I have to put i pin into the bottle to let my new born drink every single time. I want something done as i cant seen to get more for my baby at this time... Im now not happy how i aint heard a thing and its been a week im now starting to think about taking this higher

I would like to put a complaint in regarding my daughter's tommee tippee closer to nature bottles orthodontic dummies and her perfect prep machine.
The bottles are 2 months old and have already started to fade, discolour and scratch!
The dummies have faded and snapped! Also the teat from the dummy came away from the plastic resulting in her nearly chocking!
Her perfect prep machine has started to scale over filtering out dirty grime! Despite me cleaning it 4 times a day!
I am appalled and disgusted by the manufacturing of these products and how there is very little safety procedures made to ensure this doesn't happen. I have spent a large amount of money to ensure my daughter had the best and safest things on the market, and to be honest they are the least safest and are not worth the money. I am tempted to go to the papers with my story to ensure that no one else has the same issue of not wasting there money nor a child's safety with buying tommee tippee products.

I recently brought my little girl some new dummies from your range thinking they would help with the form of her teeth. I have only had them less than a week and the front of the dummies have been defaced already I expect wear and tear but after a few days surely not?! I like to buy all tommee tippee products but when this happened it put me off more as it's doesn't look very nice when the dummies look like this. I was hoping they would last a while but when this happened to them I feel I can't use them again and it's a shame my daughter loves them!

Hi, I bought the Tommee Tipee Sterilising & feeding set from Mothercare, some time in June 2017. Started using on 12/07/17 after born of my son, using it for a month or so, now the sterilising plate inside is discharging some fluid kind of thing and also the coating is coming off. I have water softener at home, so there shouldn't be a case of hard water or scaling.
Not sure whether this is unhealthy for cleaning the bottles, I don't mind taking it back to Mothercare for a review.

But before going there I would like to have your opinion and also to know, whether it will be possible to get a exchange or refund for the product, if it ends to be faulty product.

Please advice

Dear Sir/Madam,

I am writing today to complain regarding the Tommee Tippee steriliser and bottles I bought from yourself. After receiving the steriliser, my daughter was born on the 25/03/17. I started using your products after being recommended by numerous individuals who rates your products as 'brillant'. Unfortunately my experience hasn't lived up to my of expectation of the name Tommee Tippee. I received the Steriliser and 4 bottles (two 9 oz and two 5oz bottles) after a week of using the Steriliser the bottom of the Steriliser started to show a brown marking. So I continously tried to clean it but unfortunately it has gotten worse, too the point were I am no longer using your products. I was concerned when I realised it was limescale. I found this to be a concern and and worry as my daugter was a week old. This could of had a impact on my daughters health. To add the bottles we recieved, the oz marks printed on the Plastic are now coomig off. Which is another concern when pouring water I do not know the correct marking on the side of bottle. I now know I will not purchase anything again from yourselves, which is a disappointment as I know how popular this company is.
Yours sincerely
Chloe Marrion

ok i have bought 6pack of 2 dummys in each for my twin girls 1pack they used i sterilsed them and the picture on them faded write off! so i just thought maybe u cant sterilse them so opend other pack used them and hand washed them and same again happend! then again opend my other pack of dummys litterly washed the teat some water got on front and the picture had came off again! mind you this is in the space of 2weeks! i am a single mother and cant afford all these dummys to be washed away all the time i am so annoyd because its a contisuse thing thats happend thats like £15 on dummys! not happy and i will be taking this further

I purchased this bottle for my son from Asda yesterday as the previous one wasn't non-spill. Despite this bottle specifying it is non-spill, the prong for the handle sitting against the neck of the bottle is bent meaning it doesn't sit flush therefore allowing water to leak as the lid cannot sit properly! It is quite frustrating as I bought the item purely to avoid spillage. I look forward to receiving your solution to the above at soonest.

I purchased a Tommie yippee straw cup from morrisons. When I brought it home I found when the lid was screwed on the straw had too much suction and my son wasn't able to drink anything. These beakers arnt cheap and I now can't use it as it's not fit for purpose. I tried cutting the straw down thinking it might have been to long but it still doesn't work.

9 weeks ago I brought a Tommee tippee microwave steriliser and 12 Tommee tippee bottles...
Currently i am only able to use 6 of those 12 bottles dew to 6 not having lids as they have been miss shaped whilst being sterilised...
This is very disappointing as I have used Tommee tippee for 10 years with all 3 children as your products are normally very worthy of the money...
As you will be awear it cost £10 for 3 Tommee tippee bottles and as a mother of 3 I can not afford to keep replacing them dew to no fault of my own...
I follow the instructions perfectly always insuring the correct amount of water is in the steriliser before every use right amount of time and power so I do not understand why this has happened not once but 6 times ...

I brought the microwave steriliser in stead of the electric one as it was all I could afford at the time but dew to bottles no longer able to use seems I would have been better spending my money on the more expensive steriliser.