TomTop Group
Reviews and Complaints

I have placed a n order for
Visuo xs809hw wifi fpv rc quadcopter fly more combo with 3 * battery fly more combo with tomtop.com on 2017-07-21.

Its over a month now I have not received my product.

My order number: an17g21j0352-2gub8l

Track number: rf467711555sg

My e-mail id is - [protected]@yahoo.com

I am unable to contact the company based in china.

I have made an order from tomtop for Xiaomi huami amazfit smart watch on 19 th of this month with order number BA17H19T0232 with debit card payment of US $ 99.99 at the same time. Until now I haven't received any information via e-mail ( jobinalways [protected]@gmail.com)or by message regarding either the product not about the delivery details. I even haven't found any link to track my product which is absolutely wired thing. I'm concerned alot about the same. Looking forward for a positive response.

I bought 2 drones from them : one arrived with a broken engine, and the other
with a broken charger.
I contacted the customer support but after 10 emails and several videos, they said they don't want to replace them for free. That's $230 lost!
Plus, they blocked my negative reviews from the website so I have no way to inform the other users... BE CAREFUL !

Order number: [protected]
Dated: August 5, 2017
Amount:Php 1, 662

Item: Kkmoon Portable Mini Ultra Slim Thin Foldable Bluetooth wireless keyboard

Bought via Lazada

Until now, august 21, the item is not yet delivered and received by the buyer.

Pls deliver asap and call the following numbers for the schedule before delivery., ..[protected]) and [protected].

Your scheduled delivery is past the date...if in case no one has to receive the item, call the numbers above because would be instances that the person to receive cannot hear the delivery man...again...call me with the provided numbers...thank you.

Items are really not yet received.

Dear Rohith,
Thanks for your order from Tomtop.com. Your order No.CN17H16S1221-LVUNUJ have been successfully placed and you can check the status of your order by logging into your account. Once your package has been shipped, we will send you a shipment notification letter with a link to track your order (If there is a tracking number).
Your order information:
Order number No.CN17H16S1221-LVUNUJ
Total Amount USD 96.72
Order Date [protected]:12:21

Order number AP17G25N1819-PDS3PH
since I made the order no delivery was done and each time i'm asking via web chat these delayed me one week and give me the same answer : stock just arrives and under quanlity check.
I think you need to improve your methods and logistis because you will no more be liable.
I want an immediat solution for my issue.
I don't understant how you can sell products that are not available... all companies that respects itself don't do this or at least they update the status of products which you don't do... its shame.

On 7/6/17, I purchased a bike rack from your company. 1st time we used the bike rack was, 8/13/17, and my son's bike fell offt he bike rack into on-coming traffic. We went to the bike shop the next day for the guy to look at the bike rack, he noticed immediately two bolts missing to hold bike onto the rack.
They were not in the package when we received the bike rack originally. the rack. We already disputed with paypal, and they suggested I let you know what happened with your product. I can send photo's, a letter from the bike shop, whatever you need to show you the damage of my son's bike, because of this faulty bike rack. We are just devastated, as it is my son's only transportation to and from school. I am a single Mom, as my husband died a few years ago, and this is just wrong. He needs a new front and back rim, durailer, handle bars, the bike shop is checking to see if we need a new frame too. I can send you all information.

Order number: AN17H03O4500-XEIN5Z
Parcel number: [protected]
Order date: 2017-08-03

I HAVEN'T received the order as yet. I payed extra for priority shipping (3-6 days) and today it has been 12 days and there is no sign of the order.

I don't want this order anymore, I need it cancelled and money refunded!

Extremely disappointed overseas customers
Neha

Order No:BN17G27O2649-5SYU1I
Order Placed Date:[protected]:26:49
Track Number:RS756610568CN

Can you please tell me where my parcel is?
I would have imagined my package would have arrived by now. Order date: 27th July 2017 as shown above.
I keep checking the tracking history but nothing is changing.. It simply says, " Arrival British Langley Swap"!?

Please contact me as soon as possible in order for us to find resolve on this matter.

Regards

Paul

My name is Filip,
I was a little research on the Internet, and I found your site, I liked the site, Your site has very good and interesting items. Also, I'm recording for the YouTube Internet community, so I decided, of course, if you agree to it, to help the company, I would be able to make reviews for you and such things, I'm very interested to help your site and try to improve it together To a very large level, I expect an answer.

My YouTube Channel: https://www.youtube.com/channel/UCMUb-yCw41GDN7SR4NxN_VA

About me:
Full Name Filip Cindric
Ages: 14
City: Sponheim, Germany
I live in Sponheim, in Germany, but I am from Croatia.

I wont help your's Web Site.

With the post of Filip Cindric.

Dear Sir/Madam

I am writing to complain my current situation with my missing LeEco Le Max 2 X820 order number: AN17G17U0406-JMMBKZ parcel number: [protected].

Unfortunately, three weeks ago I have ordered an item from your company but I have not received it yet. I have sent many emails to obtain any update or information about where is my parcel and non-update has been given. I have to insist every week sending two email to try to obtain any information but not even a reply has been sent it since my last email.

I am highly displeased and frustrated with your company because it is not only my parcel has not been delivered to me also there is not taken any action to solve the matter of it. This discriminatory treatment I have been provided it is not moral.

It is a shame these actions have been happening and not only once with me. It is unacceptable I have to make the effort to solve this matter and in exchange, I have been ignored.

Today I went again to the Local Post office to make a lost claim form. As I referred to you in my last email I have tried all the ways to track my order but it has not been delivered to me.

It is important the fact I have trusted your company to guarantee me the delivery an item and it hasn't happened.

The assessment I have been receiving and the inefficient customer service I had provided it makes this problem not solved.

As a consequence of your actions to solve this matter, the treatment I have been provided and I have not received the item I believe I demand a full refund to the card I used to make the original purchase.

I look forward to receiving your payment.

Yours faithfully,

Maria Martin

Volantex TUMBLER V796-1 25KM/H 2.4GHz …

Volantex TUMBLER V796-1 25KM/H 2.4GHz RC Racing Boat - Yellow
Beware that this company dropships items with no contact name or proper return address on the packaging. In my case they sent a used Volantex Tumbler with damaged and open packaging. The Volantex Tumbler had numerous marks and scratches on it too. Clearly a used and damaged item. I sent Tomtop a detailed video and numerous photos of the Volantex Tumbler as they requested and after much prevaricating on their part, I suggested that they refund half the purchase price due to the condition of the Volantex Tumbler and the fact that it was a gift for my grandchildren who were itching to use it. Tomtop refused and asked me to request a RMA and return the Volantex Tumbler at my own expense.. I naturally refused as it was not not my mistake. Paypal kindly and professionally stepped in and refunded my purchase price at 'NO COST TO THE SELLER'...At the time of writing this review, Tomtop are still making unnecessary demands and in complete denial about the whole affair. They have not come back to me with any counter offer either. Tomtop may be the cheapest supplier of the Volantex Tumbler but in my opinion you would be better served by paying a little bit more and using a company that not only cares about its own brand but more importantly cares about its customers. I certainly won't be using Tomtop again, not because they made a mistake, but because of its unreasonable and unprofessional behaviour and a complete lack of any proper customer service. Tomtop know the UK law when it comes to returns and they take full advantage of it to try and wear you down. If you have a problem with an item I am sure you will experience the same issues that I have done. If you don't then it will have been a seamless and good value transaction. Anyone can dropship an item. It's customer care that counts when things do not go according to plan...

It is difficult to contact the sellers of this site, I ordered a GPS that I received it is broken. I would like to ask for a refund and receive a new GPS but there is no way to contact them so I am waiting for a reply

Je voudrais demander un remboursement et recevoir un nouveau GPS, mais il n'y a aucun moyen de les contacter, alors j'attends une réponse

email: [protected]@hotmail.com

I ordered a $1200 drone. The order went from processing to on hold. I was told it would leave straight away by express mail. The item is still showing on hold. I have emailed over 20 times, contacted on Facebook multiple times. No one EVER returns an email. I am left $1200 out of pocket. I have waited over a week for the order to leave. I have emailed over 20 times and no one ever replies. This company should not be in business.

R/s or m
I have purchased usb rechargeable bicycle head light yesyerday.

I have paid money through crdit card 534.66 inr

My detail is
Order no. Bn17h08d4333-4ema05
Order date 08.08
2017

Till now order status showing payment processing

Please clear this issue immediate and send my couriour soon. I have lost my money from credit card

Thanks
Sourabh goyal
+91- [protected]

Customer Name:Raju Puneeth
Shipping Address:#141, Rajesh Nilaya, 16th main, 17th cross, BTM 2nd Stage, Bangalore, Karnataka 560076, India, [protected]
Shipping Method:Priority Shipping
Track Number:EQ308505317SG
Order Placed Date:[protected]:39:04...

Order Number: AN17G31O3904-4ZHJUA

my order has not yet been delivered, my order was dispatched and i was given a tracking number, but there is no signs of the parcel in tracking ..?
how can my order go back to processing when it was dispatched ?
Kindly please help me with my order, my payment has been done .
i tried calling the customer care number, but no help!

Thank you in advance .
Looking forward for your help.

order AN17G19Q2700-M9Q23T

problem is simple. The first time I start the phone, I want to enable the fingerprint. When I try to do that I go into an endless loop where the phone says "Hardware error. Please try again". Later, when I try the same from settings, I have same problem. I have reset all phone, and the problem persist. The fingerprint sensor is defect.

I have written to Support and Com Tomtop, but still waiting for a response or a solution...
I need help to change my product and get new one.

Thanks in advance!

I had ordered one action camera from tomtop in india and my order number is BA17G31I0358-SIBB61 and my order date is 31/7/2017 but from that date till now it is showing that my order is in process as during order you deducted the amount from my bank but i didnt got any confirmation or dispatch details from you as my order had completed almost 1 week but still it is in process this is not done you should dispatch it as early as possible as i need it urgently for my shoot in this month...

I ordered 2 R39 android TV boxes on July 25, 2017. One of the boxes are not working. When the box is turned on I cannot turn it off. When the box is turned on only the word Android shows on the screen and nothing happens. I waited for thirty minutes and the word Android remained on the screen. I have to unplug the box in order to turn it off.
My order number is AA17G25o0800-7928BZ
Total amount: $38.49 for two boxes.
I would like a replacement for the one box.
Thanks,
Eva Brown
4503 Saratoga Ct
Manchester, MD 21102

(This is a copy of the confirmation I received from Tomtop)
On Tuesday, July 25, 2017 11:51 AM, TOMTOP wrote:
Home New Arrivals Presale Top Sellers Help

Dear Eva,
Thanks for your order from Tomtop.com. Your order No.AA17G25O0800-7928BZ have been successfully placed and you can check the status of your order by logging into your account. Once your package has been shipped, we will send you a shipment notification letter with a link to track your order (If there is a tracking number)

Your order information:
Order number No.AA17G25O0800-7928BZ
Total Amount USD 38.49
Order Date [protected]
Shipping address United States Maryland Manchester 4503 Saratoga Ct.
Shipping method Expedited Shipping

Thanks For Choosing Tomtop

If you have any question about us please feel free to contact us with [protected]@tomtop.com
Yours Sincerely,
Tomtop.com

Sir, I am selambannan manivannan I had paid money for one xiam I mi6 smart phone on second of this month I attached the order no with this.
till now I have not received any information.
order no No.AN17H02L3837-UA3H7C.my payment is completed, I want to know when will I going to get the phone. please inform.
otherwise what should I do to know the position.