TomTop Group
Reviews and Complaints

I ordered an item from them Nov. 28th for a Christmas present. Ad says 7-15 days shipping. Order status has been saying DISPATCHED for some time now. Sent an email to find out where my item is. They tell me it's still in processing! Won't be shipped until next week! Really?! Unacceptable! Told them to cancel my order. Will dispute in PayPal and file a complaint. We'll see if they refund

I have ordered
Andoer DMW-BLF19E Dual Channel LCD Camera Battery Charger for Panasonic Lumix DC-GH5 DMC from tomtop.com order number is BN17L08H4123-3A54ZS but still showing dispatched but I don't have tracking details or options there no any promise date or time so when I can get any delivery i think there is no possiblitys to delivery of product plz provide me details regarding this issue

I went and naught a cim card for it that 45 doller 3 times later and 80 $ in gas fair later t mobile and att tell me the phone is not set up for united states net works it can't be found I want my money back or sent an new one I can Frickin use or further actions will be taken please Sen email seems I don't have a phone the phone says compatible 2 g I payed for a phabit and got a plus it's not what I wanted in the first place I want my money back or contacted about this product or a return to u something has to be done about this I spent over 400 doller and in cim cards and fuel 300 for 700 I could of got in 5 phones I want this resolved or I'm calling myself a lawyer thanks allot bye

I ordered a Andoer HDV-Z20 1080P full HD 37mm 0.45*wide AngleLens Digital Zoom Camcorder which cannot be received in India and I want to get refund as soon as possible my order no:BN17K22L0814-FJL1KV order placed Date:[protected]:08:14 P.M Order status: Processing Please refund me and let me know the procedure for refunding . My Indian Mobile No... +91 [protected]

i ordered a camer flashr which cannot be received in India and I want to get refund as soon as possible my order no:AN17J31H2839-2VZGTB order placed Date:[protected]:31 A.M Order status:On Hold Please refund me and let me know the procedure for refunding . My Indian Mobile No [protected]
campany add.A&Ke Limited
Address: 108e, Fountain Court, Victoria Square, Victoria Street, St. Albans, Hertfordshire, United Kingdom AL1 3T

I ordered a phone and a charger which cannot be received in India and I want to get refund as soon as possible my order Order No:BN17K04G3833-NN4P4B
Order Placed Date:[protected]:38:33
Order status:On Hold
Please refund me and let me know the procedure for refunding .
It's on hold and no contact is given on site and even we could not contact any one regarding this issue.please give any contact to solve my issue

I have made a purchase with you guys and I have a bit of a wait to receive it.

Order Placed Date:[protected]:44:46
Shipped Date:09/18/2017 8:05 AM
Track Number: RB017617300LA
Order Number: AN17I17L4446-ID454V
Order Status: Dispatched

How is this possible that I have NOT received my goods?

PLEASE, can someone sort this out!

Danie Botha
[protected]

I ordered this drone on Monday 27th November. Received order confirmation from 3 customer service employees (Mary, Yvonne, Aby/ support 01, 03, and 04).
I reiterated that I needed the drone with EU and not US plug. Received reply from Mary (support 03) that there is no Eu plug ! However, on their website they offer both, EU and US plug ! I made clear in several emails since then to cancel the order if they cannot provide the EU plug. Since then the communication line is dead, I tried to clarify via the general 'support' email as well as the support1 (Yvonne), support3 (Mary), and support4 (Aby) - no chance ! Money has already been withdrawn from my account. It is frustrating and embarrassing, the worst I have ever gone through !

I bought a Retro console https://m.tomtop.com/p-f1605uk.html
It was meant to arrive 2 days ago, the 28/11/2017 and still haven't got it l. I checked with the tracking number and it says that my order is still processing and I don't know what to do, I didn't receive any emails or anything . Also, the website doesn't provide any contact emails or numbers. If someone knows how to help my email is
[protected]@Gmail.com

It's been on going for over twelve months now, I have sent them information regarding my complaint, and a rep named Shamy z told me I was mean, I told him if I pay I can say, he hasn't been in touch since that and I email him everyday through sitejabber. The company Tomtop sells on EBay & Amazon under multiple names & on sitejabber have been offering vouchers for good reviews.

a foam cover of mic was ordered 2-3 weeks before but did recieved it . can u help me please .
AN17K11E4122-3SGDNJ
Order Placed Date:[protected]:41:22
Order status:Dispatched
Track Number:[protected]
Super Saver Shipping[10-20 business days]
Tracking info
[protected]
Your tracking information is below. If the tracking information is missing, please click here to view the detail
tomtop-com tomtop-com
12cm Mic Microphone Foam

i did not recieve it yet .

A month ago I purchased a 3D printer from this company through eBay. First of all the reason I chose them is that they claimed to be a domestic company, based in NJ, as I needed the item quickly. Obviously now I know that are based in China. The item I received was defective. I had to take video and upload to youtube, take photos and send, it just dragged on and I kept explaining that I needed the printer working quickly (it was ordered to help out a charity who print prosthetics for children). Eventually they admit that parts were defective and offered me a $30 refund so I can go find someone to fix it! To take more of my time running around finding a repair place and waiting for the repair! I said no and that I wanted a replacement or full refund. Days later they offer $40...days later $70. Ate this point I just needed to get a working printer so I said refund $100 and I wouldn't never use the company again and also leave appropriate feedback on ebay, which I did. I got the refund and ordered another printer from a reputable company. THE NEXT DAY they contact me again saying that they had 'spoken to their manager and GOOD NEWS! He had approved sending a replacement", I cancelled the one I had ordered from the other company Based on this. Then they start telling me I needed to change my feedback as it was 'hurting their business' BEFORE they ship the new printer. I said no. They kept messaging me telling me I only had 10 days to change feedback, after that it was too late, this is NOT TRUE, don't fall for that. IF they send an official request for feedback update you have 10 days, otherwise you can change it whenever. I told them to send me tracking and when I saw it was on its way I would deal with the feedback. They said it would ship in two days. Three days later nothing so I messaged again. Next day I get tracking and it showed an item now shipping from CA however I could not see that it was being shipped to me so I waited. Yesterday was the delivery date and the item WAS out for delivery...in SAN JOSE, CA which is 6 hours away from me. So...stay away and find a reputable company that have reliable products and who will not lie to you and try to trick you into giving they '5 Star feedback'

I ordered a product Order number: BN17K03R0831-F9S42Y
Parcel number: [protected]
Order date: 2017-11-03
And I haven't received [censor]! I'm tired of y'all ripping people off with your piece of dog [censor] kung fu companies, if $25 was all u needed to have me never by your [censor] again, then God bless. I'm gonna blast your [censor] all over social media! [censor]

I placed a order for halter neck front closure y- line straps ring padded push up bra Order number: BN17J26K0653-D5RC6A
Parcel number: [protected]
Order date: 2017-10-26
I still did not receive my package please resolve this problem as soon as possible when I track my order below mention message shows on a date of 07-11-2017 at 06:31:09 that Your shipment has been delivered to the postal operator of the country of destination and will be delivered in the coming days.
Today 25-11-2017 I still did not receive my package I request you to please inform when should I expect my package delivering

Purchase RC powerboat it arrived relatively quick, that's the good bit ! It is defective, you contacted you (so-called )customer service 3days later I get a standard reply, not at all related to my query, I contacted them again another couple days a reply, can I send video fit not working (maybe I was lying ) another couple of days a reply ! (We can't view it )
Repost on You Tube, more days pass, then a promise of a reply within 72hrs
5 days later a reply asking me to check battery connections and to test the batteries

I made a payment to purchase a phone from your site in September and i was informed by an email that the parcel had been shipped on the 11th of September. However the tracking information only gave me an update up to the 20th of September and up to now i have no information on where my package is. I have sent so many emails to your customer service which is very poor and all you tell me is be patient. Its been 2 months and some days and you still fail to give me just the slightest of detail about how far the package is, or whether it got lost! My order number is : AN17I10P3753-6F60HX
Please contact me on this email with information on my package: [protected]@gmail.com

Dear Sirs:
My action cam, Order BN17A04T5416-DYV836.
Without no more than 4 uses walking and riding bike, (no impact at all), last use I heard a small and metallic noise that was recorded into the normal video recording together with normal audio of video recording.
yesterday, when I start camera after charging battery, this metallic and now insidious noise, was very high, nor doesn't work wifi at all, (show wifi ssid on camera screen (with some disturb of screen)), and no wifi visible from mobile wifi networks, weeks ago from last use, all works right, as I told except "keeping" loud metallic noise.
It doesn't recognise sd card used before and still inserted into cam too.
Big disappointment with this product.
I buy this product months ago, On January, I think we need a good solution for this situation please, action camera is not functional at all.
I send you a video recording of all this malfunction from a video recorded with my mobile phone.
Waiting a solution,
Thanks before hand and best wishes.

You cant tell me that excise duty paid by me my order number ba 17j08f0041-w2xgy2 track no rf484446793sg product mobile le eco le s3 rs.116.99 alredy pay by me than after 5272/- rs. Demand more by postman for excise duty. This not fare becase you cannot te us for excise duty gave us. This phone very costly for us you are say that phone rate is 116.99 rate only. This is cheeting. Shameful

I Had ordered a Quadcopter- TRACKING NO. [protected] ON 03/09/17.
The consignment was supposedly shipped on 13/09/17.
On NOT receiving my consignment, I mailed the tomtop guys. Each time they told me that they were very sorry for the inconvenience. And after that they started blocking my mails.
17 TRACK shows that my consignment is still in transit
TOMTOP PEOPLE SAY THAT THE CONSIGNMENT HAS BEEN DELIVERED.

CAN I GET ANY HELP SO THAT THESE TOMTOP FRAUDS ARE PUT RIGHT

CHRIS

Placed an order for 6 fingerlings order number BN17J25C4932-XNF8YM. Order was placed on 10/28/17 money came out of my account on 10/25/17. I sent email to customer service and received an email stating that my order was ready to ship out, was even given a tracking number. Not only can I Not check the tracking number with FedEx is says no such number, I cant even track my order number with the company is says that order # cant be found. I want answers please, I have sent several more emails to support and have had no response. order # is BN17J25C4932-XNF8YM. Email is [protected]@aol.com. and [protected]@yahoo.com Please send merchandise before Thanksgiving or REFUND before thanksgiving.