Total Auto Protect review: Vehicle service program

I paid $2,695.00 for coverage on my 2016 Lincoln MKZ on 8/8/2023. I have never submitted a claim until my check engine light came on and the vehicle started missing. I drove the vehicle to AutoTech Automotive Repair in Sonora, CA on 2/18/2025 and it was diagnosed to be a defective fuel infector. I started trying to contact Total Auto Protect on that date, as did the repair facility, only to placed on hold and then after an hour being disconnected. I filed a claim on line and have tried five times to call again with the same results: hold an hour and disconnected. Have had no connect at all from Total Auto Protect