Town Fair Tire Centers
Reviews and Complaints

Went to the waterbury ct store located on lakewood rd the other day to get tires and it was absolutely horrible.  Everyone was helpful and nice but Dan in the back was a little "too" nice? I guess they couldn't find some key for the wheel lugs and I wasn't sure if I even had one. He was nice enough to get them off for me but came back to get me and kinda force me into the shop to look for that thing even when the tires were already off. As I'm digging threw all my crap in the trunk he kept coming over to "check up" on me and I can hear him mumbling things under his breath and he was super close to me asking personal questions pretty much borderline sexual harassment. Almost felt as he wanted something from me in return for him helping me. I finally found this thing and ran back to the waiting area freaked out and uncomfortable! After my car was done he walked up to me and gave me my keys and I was trying to leave he just kept talking and almost followed me outside. I wanted to get up and make a formal complaint but I figured company's like this would sweep it under the rug and wouldn't be worth it. I won't be going back and hope others read this and hope no one else has to deal with this guy!

About a month a half ago I had two new tires put on my vehicle at the south portland location. The woman in line in front of told the person at the register that she had had her car aligned two days prior, and they still tried to convince her that they had made major corrections. When it was time for my vehicle, they informed me that I had a major misalignment on my rear wheels. They sort of snorted their discontent when I denied their upsell. I took the same vehicle to sullivan tire yesterday and what do you suppose happened? They did slightly align my front wheels (Which had already been done at tft), but my rear wheels had magically corrected themselves! They were barely out of alignment at all a month and half after being told they there was a serious issue. Needless to say, I will not be returning to this location in the future.

I can't believe how I was spoken to and treated at this Manchester Townfair, by the so called manager Jason Homand! I brought in one 19" wheel to have a tire change over done. I worked with Neil he explained to me that they could only install a used tire on my Wheel.. and that's what the job entailed, they have done same work on my 2 front wheels and tires in the past. I left my wheel and few hours later went to pick it up and I noticed the inner wheel was damaged! Gouged, scraped...in 2 locations... Neil then noticed and went to find the tech that did the work and went to get the manager... long story short.. the manager Jason denied the damaged said that it was damaged before it got here and the tech also denied the damage... I was in shock! You could clearly see the fresh damage on the aluminum and we proceeded to go back and forth. He was basically telling me that I was a liar and he wasn't gonna do anything, he was very confrontational clearly does not know how to speak to or treat customers. He should not be managing anything and I'm still furious on how this was handled.. and to top it off not only is the wheel damaged, the balance is off!
So I basically paid them to damage the wheel and not balance it... unbelievable!

I went to this place to replace two wheels and an air sensor from my Mercedes R320
When I go to pick up the vehicle I look one flat tire. The same Wheel that had problems with the sensor.
I spoke with the manager inside and he told me that he was going to repair the wheel.
A few minutes later he called me and showed me that the wheel was cracked inside.
I asked him what could happen if I had driven the car without any problems for years.
He told me that he did not know what could happen. And when they pulled the tire. I realized that some worker broke my Wheel.
Well arguing with them they grabbed and took the ring to weld it And try to repair it but it did not look good.

I bought 4 tires in Oct of 2015, at the Bangor Maine store, paying $941.00, had them rotated every 5000 miles. Went to get my car inspected and was told tires would not pass inspection because of alignment on car. We were never told we needed an alignment by the crew or was it noted on the paperwork. The regional manager called me and told me they would only do a pro rated tire, costing me more money for more tires in just over a year. He basically called me a liar when I said I was never told we needed an alignment, because his techs said we were. Why would I refuse an alignment, for about 70 dollars when I just paid over 900 dollars for tires? I will never go back there and tell everyone I can, to stay away.

On Jan. 22 2015 we had an appointment to have two tires put on the front. When we got there we were told they SOLD our tires to someone else. That should of been my first RED FLAG, but we let it slide.To SAVE MONEY! We made ANOTHER appointment again. They put on the tires with no problems. Made another appointment to have the rear tires replaced for Feb.4 at 11 am. I was not there more then 10 mins. I was told I was good to go. I assumed the job was done RIGHT by CERTIFIED staff, I MISJUDGED THAT! I went to my appointment with Goodyear tires on the back. When I got home I checked out my NEW TIRES and to my surprise I still had GOODYEAR TIRES on the rear. So I went back up and asked them why are my OLD TIRES still on my car when I bought new ones ( GT CHAMPIRO VP1 ). Of course they fixed the PROBLEM and gave me a $20.00 discount. What BOTHERS me the MOST is the reason they gave me. They told me they thought I wanted the back tires on the front. If that's the case WHY were they GOOD YEAR! My dealership would of put 4 GOODYEAR TIRES for $500.00. I NOW WISH I went there. Instead I got my first tires SOLD to someone else. They did not do what I PAID for. But what REALLY BOTHERS ME IS... I WAS LIED TO! That is sad and I am very insulted You know what they say about " WORD OF MOUTH " ! Here are the invoice #'s [protected] and [protected]

I received outstanding service from Neil and "Macho". I brought my car in shortly before closing and could have been taken much like the Audi dealership tried to. As a female I am an easy target for being scammed when it comes to auto repairs but I was saved grief and expensive parts (Tire Pressure Monitor Sensor) thanks to Neil and "Macho" at Town Fair Tire in Rocky Hill. I am using this site as TFT does not allow me to comment on their site and I called and was sent to a recording asking me to leave a message. I would definitely have left a complaint if I was treated poorly so I feel it's fair to give kudos for exceptional service where employees take the extra effort to go out of their way when they don't have to. This is the kind of service where you feel good when you leave, will tell 100 people of your experience and are committed to coming back. These kind of employees are what builds a successful company and are invaluable to the employer. Hopefully TFT realizes what kind of employees they have at Rocky Hill.

I checked the TFT website Thursday morning, and the tire I was looking for was "In Stock". Perfect, I had the day off and needed tires for my girlfriend's car. We drove to the Salem, NH store, only to be told, by Al, that the "in stock" meant, that they were in the CT warehouse and NOT in the store. He offered to order them that day and have them by Friday at 2. He told us he would call us when they came in so we could bring the car in. Friday came and went without a call. I called the store Saturday morning, at 8:15, and spoke to Al. He put me on hold for 12 minutes. When he came back on the line, he told me he could only find three of the tires and the 4th one was missing. His STOCK guy was not in yet, and wouldn't be for 30 minutes. He assured me he would call me in 30 to 45 minutes with an answer. 1 1/2 hours later, I called him. When asked why he never called me back, I was told that "the GUY" hadn't come in yet. I told him I was coming in to get my money back and go somewhere else. He said that since I paid cash, I would have to wait 2 weeks for a check to be sent to me from the corporate office. REALLY? 30 minutes later he did finally call me back to tell me that the warehouse sent 3 of the correct tire and one that was the wrong size. ALL YOU DO IS TIRES, AND YOU CAN'T GET IT RIGHT? WOW. I dropped off the car, reluctantly, at 10:30am to have 4 tires put on bare rims. 5 hours later, my car was done. 5 hours? Are you kidding me? And you are a tire store? I will NEVER go back to Town Fair again.

I bought 4 new tires from Town Fair Tires and they indicated that the car needed an alignment. After the tires were in stalled and the alignment done there were some specs they indicated there was not adjustment for. In the mean time, because the alignment couldn't be done right, I have worn out 2 of the tires and had to have them replaced at my expense. This is my first and LAST dealings I will have4 with them. I went back to the shop that normally does this for me and they told me that Town Fair Tires do not have alignment mechanic and that the adjustment it needed could be done. I have now thrown away the Town Fair Tires and had them replaced at the shop I use to use and they showed me that the adjustment of which Town Fair could not due was in fact adjustable. I have the print outs of the "before and after" from each place and the alignment is now fine.

Site specifically says "We Beat Internet Prices, Compare OUR total price with any other internet tire price, and you save money every time." I am only seeing another internet price was 123.92(TFT's is 154.00). Then they tell me it includes shipping on the sellers tires. Nothing on there site says any other internet's TOTAL TIRE PRICE as they talk about there's. This is false advertising meant to keep
commission sales up. I thought this was Illegal?

Had 4 new tires put on my truck. It took them 3 hrs to mount and balance the tires and give a front end alignment. Then I noticed afterwards that my stainless steel valve stem covers were gone and black plastic ones were in their place. I went back to the shop and asked what happened. I was told by the guys at the front desk that they automatically throw out metal valve stem covers because they can corrode. So without asking me they threw out the 4 valve stem covers that I spent money on. What gives them the right to do that? Then when I ask them for mine or to replace mine, they bring out this cheap chrome crap, not my good heavy stainless steel ones. There's one kid especially that is a real snot, very rude. My family has done business with Town Fair Tire for many years, but I will never go to them ever again, even if I have to pay more!

I'm not one to ususally complain a lot, but I've just had my THIRD bad experience with this company and want to warn others.
1. A few years ago, I brought my car in for two new front tires. There was no one in the store, but I waited over an hour and a half. I had to go back into the garage to find out what was going on. It turns out the technician had taken my car for a road test and hit another parked car with it. They were waiting for a supervisor to show up to figure out what to do, but didn't even bother to tell me. When the supervisor did show up, he told me it was my fault because my brakes were worn out ( a complete lie). The damage to my car was minor so I settled for getting the two tires for free and popped the dent myself.
2. In 2010 I had four new tires installed on a different car. Again, it took forever. Finally the technician came out (he could barely speak English) and explained that he couldn't finish the alignment because he couldn't loosen the clamp on the tie rod. The only tool he had was a worn out Vice Grip pliers! We agreed that I would take the car elsewhere to get the clamp loose and return for the alignment. A couple of weeks later, when I finally had time, I jacked the car up and with the proper wrench loosened the bolt immediately. By then one of the new tires was showing wear on the outside edge because the alignment was so bad. I returned to the store. Not only did they try to charge me for the alignment, but they refused to replace the tire that they screwed up.
3. Today, I got a nail in one of the same set of tires. I went over to take advantage of my "free" road hazard guaranty. They wouldn't fix it because the OTHER tire, that they screwed up, showed wear on the edge. The point being that they wanted to replace the OTHER tire in order to fix the flat one. And since they won't replace a single tire, I would probably have to buy a pair.

The bottom line here is that these people are obviously rip off artists. I put a phone call in to their corporate office over an hour ago, no one has called back. Your best bet is to STAY AWAY from them, even thought their prices are attractive. You'll wind up paying more in the end

So, I bought a wheel and tire package from this company in the winter of 2010. I was buying a winter tire to put on my factory Toyota Tacoma rims, and putting my stock tires on the new wheels. I brought my new truck into the shop with 1500 miles on it with NOTHING wrong at the time. After they put my winter tires on the factory wheels, I noticed that there were scratches where the old tire weights were. I told my salesman and actually showed him the problem. I took pictures with my digital camera and asked if they would have them refinished. I didn't want anything for free, I just wanted them to do the right thing by fixing what they damaged. So the salesman told me that he would have them refinished at no cost to me. He calls me a week later and tells me that his store manager and the regional manager refuse to pay for the refinishing. STAY AWAY FROM TOWN FAIR TIRE if you value your hard earned money. I will never go back to this company again.

On Saturday April 9 my son Christopher brought his car in to have the snow tires dismounted and the summer tires mounted and balanced. The summer tires had only 9, 000 miles on them. I personally carried the summer tires to his car and inspected them. They had at least 1/4" of perfect tread on them and were in impeccable condition.

The service manager Ron told my son that he needed four brand new tires because his were bald, which is pure rubbish. I called Ron and he repeated to me that the tires were bald. See the pictures below for what he claimed were 'bald' tires.

I believe that the Shrewsbury center was trying to take advantage of a clueless young man who has no experience with what tires should look like.

I have been a Town Fair customer for many years, and have spent over $5000 on tires there, but I will never set foot in this establishment again. They have lost a customer for life.

Edward Acciardi
31 Gordon Circle
Grafton, MA 01519

I too went BACK to Town Spare Tire and regret it. I vowed after my last dealing with the little punks and shoddy work and lying to me like I'm an 18 year old girl ( I'm fifty year old man who's done mechanical work, I own a Tree business). I went in to get 4 news on my wifes 2001 Lexus and I was talked into buying Toyo's that in the words of the "salesman" were "the best part about these are they're warrantied for 75k miles". I paid the guy $730 asked him if I was all covered, he said yes. Before driving away I looked in the trunk. I had asked THREE times that they take the best of the 4 olds and put it on my spare rim, NOT DONE. So I go back in and it takes another half an hour, this is 3 hours in now, and drive away. An hour later I get on the parkway with my wife in the car and we hear and feel this horrendous rumpling and something dragging on the ground. I get off the parkway and look under the car. They left the shroud hanging off! Not to mention the UNBALANCED tires, I know this because it only did it between 58-67 mph. I immediately take it back so they take the car in and my wife and I walk to get a coffee. After ANOTHER hour and a half the prognosis was, from their "top guy" that I had 2 bent rims so they put them on the back... BULL&&** No REASON or APOLOGY for leaving the shroud off either! 115 days later I look at my front passenger side tire one morning and its got a bubble the size of a tennis ball. Btw the rumbling only slightly got better so I KNOW they were not balanced right or NOW they could be defective. I bring it back hearing those words in my head about being warrantied for 75k and instead I get two [censored]es that not only dont go outside to view the bubble but start giving me a tutorial on why potholes cause bubbles. Then they go on to tell me THAT model tire has been discontinued and they ARENT warrantied because I didnt pay $14 a wheel... I LOSE it. I told them they better find out who the little F%%^ was that sold them to me and straighten him out and walked out. I am now going to the "Corporate Office" two towns over and I'm SURE I'll get O satisfaction. Btw, I went on the net to look up these tires and ALL it's sister tires have been RECALLED! And now this ones been "discontinued"? Oh, I forgot to say how after he told me they were discontinued he could still get me one for $100. I wanted to punch him right in the face. WARNING-DO NOT USE TOWN "SPARE" TIRE or you'll be sorry.

To put it simply, Town Fair Tire is probably THE most immature company I have ever seen. The workers (Mike Pierre, Dave Hayes, etc) act like adolescents and the way they the company handles things is disgusting. They don't get breaks and are "frowned upon" for things such as not going to the annual dinner or yearly trip. They get harassed when out sick and badgered almost on a weekly basis, sometimes for things as stupid as making a phone call. Is this a company or a school? The whole company should do some serious rethinking when it comes to certain situations, as some of the workers are hard-working people trying to do their jobs, having to deal with the other immature workers playing pranks and making plain stupid remarks. The whole company is just ridiculous.

I visited the town fair tire in shrewsbury, MA early last week for a price on tires. First off, I waited for about 7 minutes while all the sales people were screwing around and did not even ask me if I needed help, it’s amazing that they can pay all these people to goof around and not even do their jobs.

I had to ask them if someone could help me, and a sales person named George finally stop texting on his cell phone, and asked me what he could do for me, and I asked him why it took so long for someone to help me when there was no other customers in line, and he told me that I have only been standing there for a minute and it wasn’t a big deal so I informed him that I have been standing there for a long time, so I asked to speak to the manager.

After about another 5 minutes the manager Jason came over and asked what the problem was, and I told him I was extremely aggravated because i have been in the store for 15 minutes and no one wants to help me and he was extremely mean and unprofessional and told me that I just have to wait my turn and I told him I have waited for 15 minutes and there is 7 employees doing nothing and no other customers.

So I just walked out and I heard Jason mumble under his breath that I was a ###. This is ridiculous and I wanted to smack him in the face, but I just walked out and went to national tire 2 minutes away and had four new tires installed and told them my experience with town fair tire and I will never recommend them to anyone and I will never go back.