Toyota
Reviews and Complaints

I bought my Camry in March of 2011; Car had a wheel alignment issue since the day one; it would pull towards one direction & at a certain speed the steering wheel would shake. My first visit back to the dealership was with the same complain within a very few days of purchase & after that quite a few more. Every time the dealer would say that they fixed it but the issue did not seems to get completely resolved & re-appear again. I am a working class person & cannot take time off frequently to go back over & over again. Every time I went for the service, I notified of the issue the dealership & they would accept the fact that there is an issue. They asked me to replace tires at about 18K – 20K miles & I paid & did it as well but the issue was not resolved. Eventually I contacted Toyota corporate & they would not do anything either, other than sending me back to the same dealer who has not been able to do any good for almost 2 years. I have my hard earned money into it & am not being heard on the pretext that alignment can go off very easily with a slight jerk to the drive system while driving. I use my car for commuting between my office & work that is connected with 19 miles of highway drive & 3 surface street.

Paid champion Toyota dealership 269.38 for the 2013 Toyota corolla on 11/21/2012. I have been receiving complaints from Toyota financial services that they never received the payment from the dealership. I made the payment with Nathan on credit card at the dealership who works in finance. I have receiving harassing phone calls for three months, at all tips of hrs from Toyota financial services and i have never been late or skipped a payment.

I was lied into trading in my Mazda and purchasing a celica.
Greg showed me the celica opened the hatchback telling me look how good and then leaning against it, his hand at the top right hand corner of the hatchback as it stood open,
He indicated no problem.
I decided to buy the car after went to a mechanic to check out engine and how drove. Greg was there at the time and speaking with salesman and me. At no time did he mention any problem with the car, including hatchback, .
Believing it to be in the condition as presented I Bought it.
I found out about a week later when I went to use the hatchback that it was extraordinarily heavy and did not open on its own or stay open,
I called Greg who said they would take care of it, it was “struts” then waited for over 2 weeks before calling again at which time he toldme old car, hard to find.
Finally they did fix them, I bought car 12/6/12, struts fixed 1.11.13 At that time I insisted on having GM there to make sure hatchback worked.
(I had emailed about this in December but he did not reply.)
It worked but was so heavy, because of a neck problem, I was unable to safely use it.
Bill told me they could take off the spoiler but that could cause water damage/rust. Then he backed off that and offered lifetime warranty for life of car, for spoiler. I told him that was not the car I bought (he told me another model of toyota was without spoiler) and that I had no way to know if that was the problem or if removed would change way car drives if it was in fact that heavy. I told him I wanted him to undo the transaction. First he told me that he could not because my trade in involved paperwork and taxes. Then later said they had done work. Later that day I received email it had been “previously” sold.
He now alleges it was sold that day (although I have been informed that it was sold 2 days later – nevertheless had he acknowledged and acted on my initial letter of complaint the car would still have been available to undo transaction since 3 weeks had passed since first letter)Monday
He told me he would refund my monoey but suddenly it was a point of immediacy and had to be done by the end of this past Tuesday – Then moved to 4p.m. Wednesday when I did not respond in time on Tuesday.
Thankfully another dealer told me not to trust his word he would not offer back all I paid, inclusive of tradein, and he was right.
Bill Finocchairo, gm/president, offered to give back 500$ less then what I paid stating it was tax cost. That was his fault about the taxes, had he responded in timely fashion would not have been an issue. (In the numerous emails referenceing refund at no time did he mention he would not be refunding all paid.)
He repeatedly said “You wont take check for $—-.– I said I would but with note 'not in toto'. He refused we got in argument and then he said he was reneging on offer of refund.
He has never denied there was deception and misrepresentation.
I would never recommend this dealer based on my experience with them.
(I have not edited for spelling, grammar or typos)
(BTW the gm emailed me he was getting email about my negative reviews. He told me at that time if I continued to post negative reviews it would be "hard to help me" . After he reneged on refund I told him I would be writing a lot more negative reviews so others know of their business practice(s). He seems not to care about the reputation. I have contacted the person I was told was owner, Fred Peruzzi, 3 times, leaving phone messages as well as messageon facebook to no avail - he does not seem to care either.)

We purchased a new 2011 Sienna XLE from this dealer in August 2010. Recently we experienced a problem with the driver's side leather seat and the weather stripping along the driver's side sliding door. The leather seat started showing signs of cracking which appeared as small tears along the surface of the leather revealing a different color along the tears. The weather stripping showed a small rip near the rear mid section where the door compresses against the stripping. The service manager at the dealer acknowledged the issues but explained that there is nothing that the district representative will do about it. He basically said it is normal wear and tear and there is no obvious cause of any material defect. That was the end of it. I never received any contact from this dealership from the first time I reported these problems. I had to constantly call back to arrange a good time to bring the van in to have it inspected. It is clear this dealership has no regard for their customers. They made a sale and they consider themselves free of any liability. They were happy to take my money but now refuse to do anything for me. I have opened a case with Toyota, we'll see where it takes us.

Seller:
Landers Toyota Scion
10825 Colonel Glenn Road Little Rock, AR 72204
Sales: [protected] Service: [protected] Parts Center: [protected]

Facts:
I negotiated the purchase of subject vehicle, a 2009 Mercedes Benz G55 AMG with Landers Toyota during 45 plus days of thorough communications and detail negotiations online via documented emails and phone calls. After inquiring regarding ALL pertinent information on history, mechanical and physical condition of said vehicle I was assured by Landers Toyota that their vehicle was in “Mint over all condition”, “Immaculate mechanical condition”, and “Showroom cosmetic condition”. “A Perfect vehicle free of any/all damages, i.e., dents, dings, nicks, scratches, rips and tears or any/all problems.” Based on that quotation of vehicle condition confirmed by Landers Toyota I entered into a contractual agreement to purchase said vehicle from seller and Landers Toyota agreed to purchase our (2) trades from us.
On 08-10-2012 Landers Toyota provided me the final purchase contract. We signed and legally sealed above transaction. On 08-16-2012 we fully paid for our purchase balance due in the amount of

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$84, 326.51. Certified bank check via overnight delivery. In doing so we requested to expedite the process of finalization and delivery. (Copy of sales contract and full payment attached)
In order to expedite the process further we obtained/forwarded a 14 day payoff from the lien holder for the Bentley Arnage. Landers Toyota agreed both verbally and contractually to have said loan in the amount of $49, 826.51 paid off no later than 08-24-2012.
Seller had also entered into a legal agreement to pay us off on their purchase/equity of the 2nd trade, 2001 Porsche Twin Turbo. This payment was to be forwarded to us within a maximum of 10 total days from receipt of the final payment on the vehicle sales contract and their receipt of Title/Pink Slip for the Porsche. Which was promptly delivered to them along with signed and dated purchase contract and related documents on 08-11-2012 via overnight package?
Landers Toyota agreed to sell the 2009 MB G55 AMG to us for $98, 000.00 ALL inclusive. Landers Toyota represented this sales price/value to be the current KBB retail value of the vehicle on August 2012. Sales price supposedly included the following pre negotiated items of represented value by the dealer:
1. 72 mos 100k miles Power train warranty. (valued at $3, 000.00 by Landers Toyota)
2. Full Interior and Exterior Detail (Valued at $795.00 by Landers Toyota)
3. Application/Installation of complete Interior and exterior Paint, Fabric, Leather protections. (Valued at $1, 999.00 by Landers Toyota)
4. Door to Door delivery of ALL involved vehicles in an enclosed carrier shipping at a value of $2, 500.00 added to the sales price.
(Copies of contract and due bills attached)
Problems/Complaints:
After thorough research we discovered that the actual KBB value of sold vehicle had been wrongfully inflated, and totally misrepresented by Landers Toyota in excess of $7, 200.00. This value was misrepresented to us with no prior knowledge or signed disclosures. (Copy of the final sale contract attached) It appears that Lander Toyota charged us for undisclosed additional items of value without proper notice, disclosure and/or explicit written consent. (KBB value print out attached)
Landers Toyota represented the odometer reading as 28558 miles as disclosed in ALL related documents including but not limited to the Odometer statement. The vehicle was delivered to us with 29187 miles in odometer reading. (Signed odometer statement attached)
Landers Toyota entered into an agreement to have the purchased vehicle Shipped to us, and trades delivered to them for an additional cost of $2, 500.00 to us. This transportation was to take place via an “Enclosed carrier”. This amount was added to the pre negotiated price of the vehicle. Sales price was increased from $95, 500.00 to $98, 000.00 as verified in the final sales contract as well as documented emails. Expedited delivery date/time was clearly agreed upon by Landers Toyota for that inflated fee within 7-10 total days of full payment which was on 08-16-2012. (Copies of emails attached)
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Landers Toyota charged us for “Enclosed carrier” shipping fees which are considerably higher than open carrier delivery, and failed to deliver accordingly on both accounts. The vehicle was delivered over 23 days passed the committed time, and it was on a Flat bed tow truck open carrier. (Copies of supporting documents/emails attached)
The vehicle delivered did not at all match the condition as described prior to sell. Plus, it was completely filthy-dirty and full of Interior and exterior damages along with mechanical issues and failures. Clearly witnessed, photographed, and video recorded upon arrival. (Copies of supporting documents attached)
Landers Toyota misrepresented the 2009 MB G55 AMG as a “Mint over all condition”, “Immaculate mechanical condition”, and “Showroom cosmetic condition”. “A Perfect vehicle free of any/all damages, i.e., dents, dings, nicks, scratches, rips and tears or any/all problems.” However, it was delivered to us with 9 total areas of damage on the Interior and exterior of the vehicle, and several broken and/or inoperable equipment through-out, including several warning lights on as visible on the video recording at delivery, and service repair orders. (Pic’s copies & emails attached)
The MB G55 AMG was to be delivered with ALL of its belongings, including but not limited to: ALL Books, warranty guides, Owner’s Manual and misc Svc records/papers. (None delivered) ALL (front/back floor and cargo mats. (Carpeted and Rubber cargo mats not delivered)
Landers Toyota also misrepresented the overall condition of the MB G55 AMG tires. The vehicle was delivered with damaged, uneven wear, bald and worn Tires which do not pass safety standards.
(Pic’s, Service repair orders, replacement costs invoices attached)
Trades:
Landers Toyota agreed to purchase our Trade #1, a 2001 Bentley Arnage Red Label for the amount of $38, 500.00. Payoff an amount of $49, 826.51, and utilized the positive equity of the 2nd trade towards the negative equity/payoff shortage of Trade #1. Landers Toyota paid the vehicle off, and subsequently “stopped” payment on the issued check to Provident Federal Credit Union, negating the transaction, and our legally binding contractual agreement of buy and sale executed on 08-10-2012. To date Landers Toyota has refused to follow through with their signed contractual obligation in paying off this trade. As a result of their negligence, we have been subjected to the burden of several bad check fees, penalties, late fees, and derogatory credit reporting regarding this past due loan amount onto my Credit files. (Copies of related document attached)
Landers Toyota agreed to purchase my trade #2. 2001 Porsche Twin Turbo Tip Coupe for the amount of $45, 000.00. $20, 000.00 of this equity was due us in the form of a cashier’s Check delivered to us within 10 total days of the final payment on our purchased vehicle, and delivery of the Pink Slip/Title for the Porsche. They failed on ALL accounts. Their check was not delivered for over 27 days after the agreed upon time, it was not a cashier’s check, and subsequently they negated on this contractual agreement of this transaction by stopping payment on this check as well. (Copies of documents attached)
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Landers Toyota’s negligence in 4 promised date/time for delivery attempts failed again and again. This further negligence over a 7 day span caused us in excess of $6, 000.00 in unnecessary fees and additional related transportation and delivery charges. The seller, Landers Toyota Ownership fully admitted this terrible negligence, took responsibility and agreed to reimbursement of these charges both verbally and in writing. Details were clearly discussed with Mr. Scott Landers, via documented personal telephone conversations, whom agreed to reimburse $4, 800.00 of these charges as a result of their complete/total negligence, before, during and after the process had been completed. Landers Toyota included this amount of $4, 800.00 reimbursement funds due us, along with the $20, 000.00 equity check on the 2nd trade. A check in the amount of $24, 800.00 was sent to us. We promptly deposited this check and later discovered it was not good either, and returned to us bounced, for stopped payment. This act of negligence further burdened us with additional Bad check fees, penalties, and bank charges. (Copies of checks and related documents attached)
Landers Toyota’s representative, their hired shipping company not only clearly misrepresented the facts related to delivery dates and times throughout this transaction. They did so, in 4 separate occasions to 3 different individuals accommodating this delivery process. They deliberately lied to us without remorse. At which point we notified Landers Toyota via email of this misconduct and asked to discontinue our communications with the transport company moving forward. The demonstrated no ethics or honesty and it was imperative to communicate this further negligence to Landers Toyota and their agents. (Copy of such email attached) Furthermore, this transport company agents/drivers damaged the trade, 2001 Porsche Twin Turbo on its way up the transport carrier on the pick-up date. This damage was to the front spoiler bumper as well as rear end and dual exhaust pipes/tips of said vehicle. It scraped the ramps in the front on its way up as it was being driven by the driver, and bottomed out at the rear. Causing severe damage to the Porsche. We advised Landers Toyota of this damage the same day as it took place, via email along with the poor and not as described condition of the G55 upon its arrival. (Video and Pic’s attachment to follow)
Upon receipt of the vehicle, and on the same day after delivery an e-mail was sent to Landers Toyota regarding the condition of the G55 as delivered with an itemized list of damages along with the fact that it was shipped on an open carrier and not enclosed carrier as we were charged the sum of $2, 500.00. Landers Toyota not only did not acknowledge nor responded to our e-mail, but clearly retaliated with a complete/total fabricated list of issues with our trades instead. Later Landers Toyota demanded to rescind the contract in lieu of being held accountable for ALL their deliberate miss conduct through-out this transaction, along with an enormous amount of financial damages, loss of time and effort they have caused us. Not to mention the clear case of misrepresentation on value and condition, negligence in payment for purchased trades, bait and switch and false and misleading advertisement on miles, value and condition of subject MB G55 AMG. I feel that being a woman and a single mom may have instigated their actions and misconduct. Assuming they might be able to get away with such conduct due to my gender and apparent lack of experience in these matters.

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Requested solution:
Landers Toyota to obey by the contractual agreement already in place executed on 08-10-2012 and payoff their purchased vehicles, 2001 Bentley Arnage Red Label and its current FULL loan amount due to Provident Credit Union as contracted. Including ALL penalties, late fees, and Interest due current to date since 08-10-2012.
Plus procure the derogatory information reported by Provident Credit Union to my Credit Bureaus as a result of Landers Toyota’s Negligence regarding payoff and bad check submitted.
Landers Toyota to forward replacement funds in the form of Cashier Check-Certified Bank check (ONLY) in the amount of $24, 800.00 in lieu of their bad/bounced check, plus fees and penalties. (Copies attached)
Landers Toyota to reimburse for the current to date bad/bounced check fees of $181.25 charged to our account and ALL related late fees and penalties assessed by Provident Credit Union. (Copies attached)
Landers Toyota to reimburse the total fees of $107.00 charged by BofA, due to bad check fees, and penalties. (Copies attached)
The exterior /interior damages of the MB G55 AMG must be repaired by Landers Toyota or the cost to make the necessary repairs reimbursed to us so we can have repairs performed by our local MB Dealer.
Some of the mechanical issues/problems were already addressed at the MB Dealer Service Dept. A few issues were handled and repairs performed already and some covered under MB Warranty copy attached. Balance to be determined as the vehicle is currently in the MB Service department for possible transmission issues and not properly shifting concerns. (Partial repair order invoice copies attached)
The application of Paint-Fabric and Leather protection was valued to us at $1, 999.00 by Landers Toyota during our pre sale negotiations. It was estimated at $2, 499.00 by the Local MB Dealer. Since Landers Toyota failed to have these services performed/applied, and the vehicle was deliberately delivered without these services, we request full reimbursement of ALL related charges and values.
Landers Toyota was to perform a complete interior and exterior detail service to the vehicle prior to delivery. A value of $795.00 quoted by Landers Toyota during our negotiation of final price. Since the vehicle was delivered without this value performed as negotiated we request full reimbursement of such value so we may perform this service locally. (Copy of email and dealer due bill attached)
Landers Toyota quoted a value of $3, 000.00 for the 72 months and 100k miles Power Train Warranty they were supposed to have included in the sale. We have not received any/all contracts, or documents regarding this item/value sold to us without our prior knowledge or consent. Landers Toyota to forward us the appropriate contract regarding this supposed Mercedes Benz 72 Months and 100k miles warranty agreement or the reimbursement for such undisclosed/hidden charges.
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It has been over sixty days since this purchase transaction was consummated and Landers Toyota is continuing their refusal of making final payment and/or making good on their contracted obligation regarding this legally binding transaction.
I believe that Landers Toyota has continuously demonstrated a gross case of clear “Negligence”, “Misrepresentation”, “Bait and Switch”, “False & Misleading Advertising” and “fraud and deception” through-out this transaction which must be addressed by the authorities in the state of Arkansas as well as Oregon.
We are seeking help and cooperation of Arkansas Motor Vehicle commission towards immediate resolution of this extremely deceptive business conduct by a dealer doing business in your jurisdiction.
Having said that, please allow me to also stat that we are extremely reasonable consumers and are truly willing to be as flexible as possible in order to reach a fair resolution for this terrible situation.
I can be available for any/all questions or to provide you with additional information and supporting documents you may feel necessary towards confirmation of this complaint and related facts.
Thank you in advance for your valuable time, help and support.
Regards,

I have received this email kindly check it seems online scam..do let me know please.

CONGRATULATIONS DEAR WINNER,

KINDLY ACKNOWLEDGE THE ATTACHED FILE, AND CONTACT YOUR CLAIMS AGENT BY EMAIL,

Dr JAMES EVANS;
EMAIL: [protected]@live.com
TEL: Tel: +[protected]

TOYOTA AUTOMOBILES COMPANY
BURNASTON A38/A50, DERYSHIRE
EAST MIDLANDS DE1 9TA UNITED KINGDOM

guys. cmi toyota port road, they provide ### service, ### attitude, pls don't go their shop to buy car, otherwise u will regret,
i bought used car last week from there.for me it;s first time to buy car, so i don't know how to do, i ask them to install revese camera for my car, the manager told me it cost about $700, i thought the reverse camera it will come with gps, can play music, bluetooth, but when i got the car at last, i found that it's mirror camera, (it's first time to buy car), and i found and ask my friends that only cost about 200 buck, and i call the toyota service to make a complain, they told me will give me a response soon, i don't get any response utill now. this is their service, ### service.
one more things, when i got the car, i thought they give me everything, when i goe home, and my friend told me they don't give me the registraltion detail certifigate paper, and i give them a phone call, they told me it will take about two working day by post, after third day, i give them a phone call, they push, because i will go to melbourne and stay there about 2-3 weeks, and i have to transfer under my name in 14days, i'm not happy with their service, ### service,
i have to go their ### shop to get my paper, and i found they even don't post the paper after i bought about one week. ### serive.

To say that my experience with Toyota of Dallas is a nightmare is an understatement. It started simply enough as a routine sales process. The internet marketing manager contacted me and informed me of all the many cars and vans they had to offer. I specifically asked for a 2013 Toyota Sienna Limited in Blizzard Pearl and a Bisque interior with Entertainment package, chrome side molding, door guards and a few extra wireless headphones. I received a quote of a final drive out price of $45, 671 but then the salesman said that if I come in to the dealership, he could offer me an even better discount. I took the salesman on the offer and my wife and I set up an appointment to see the salesman on a Saturday afternoon. It was cold and so we decided to make arrangements for our children to stay with my grandparents. When we got to the dealership, we asked for Nick Federico, the salesman that asked for us to stop by the dealership so he can get us a better deal than the internet offering. We waited for over 30 minutes at the Toyota of Dallas dealership for Nick to show up. As we are waiting, two other people were assisted because they knew we were waiting on Nick and all this time, the receptionist was busy talking and playing on the phone. My wife and I were so frustrated that we left and basically lost half a day.

I then receive the call from Nick and the gang at Toyota of Dallas apologizing for my experience. My wife refused to go to the dealership again, but I thought that I would give them a second chance. Please keep in mind that from the beginning, I told Nick the exact specifications of make, model, exterior and interior color, and the extra features such as chrome molding and door guards for the vehicle. All I was looking for was a final take home price. This time, Nick was there to greet me, but even with an appointment, he was busy with another customer. Of course they did not have the car on site He turned me over to Abbas who went and got him a bottle of water and only later did he realize that it might have been nice to ask me as well. Regardless, Abbas was cordial, answered my questions, and actually had me thinking that if we can agree on the price, we could get the vehicle that I wanted. Abbas finally gets the vehicle and shows me the same things I already knew, in fact, I showed him a few things that I learned from the other dealerships. After about two hours of playing cat and mouse, I was ready to go home.

Please keep in mind that I gave specifics to exactly what I wanted and Nick sent me a quote of $45, 671 under the marketing code of internet pricing. So naturally, I expected the initial offer to be at or below that but to my shock and horror, Abbas comes back with a price that was almost $2000 more than I was quoted. I showed him Nick's email and the price that was quoted to me so Abbas goes back to his managers and they do not honor the price. I am now growing more and more frustrated as we close in on three hours of playing games with this dealership. I then gave my final price and told Abbas that I am done with this back and forth game and either he agrees or I leave. Then came a pompous manager number (short little obnoxious guy) one who tried to get me to sign the contract without agreeing on a price, just the monthly payments. I asked him three times, what is the final price and he said he did not know and that finance will explain everything to me. I am now angry that the sales manager is trying to pressure me to sign a contract. After I refused to sign, a second and even more arrogant floor (medium height, little built) manager comes to the rescue and tries to have me sign the agreement again and tries to appease me by taking a $100 off. I am now upset and get up to leave when Floor manager number two starts to talk back at me. I am now at my boiling point and get into it with the manager and lit into him and his entire useless dealership. The General Manager, Darren Dortch, then called the Police on me because I was "disturbing" the peace. Its great to know that the General manager took the side of his pompous sales reps and not the customer. I did some research online and this dealership has a history of treating its prospective customers and current customers in a very poor fashion. I will be filing a complaint with the Better Business Bureau as well as every complaint site I can possible find.

I bought a car from John O'Neil Johnson Toyota. Part of the deal was that we would switch out the stereo systems in my trade-in car. I was an out-of-town buyer. The agreement was that I would ship the original 'stock' stereo unit back to them, and they would remove my new upgraded stereo/audio/GPS system from my trade-in and ship it back to me. I fulfilled my part of the bargain, but the dealership jammed my expensive stereo unit into a small box without packing and shipped it to me. It arrived damaged. The dealership refused to pay for the damages. My observation is that this dealer talks a good game before you buy the vehicle, making it sound like they really care about you and want you to be happy with your purchase, but after you drive the new vehicle off the lot, YOU'RE ON YOUR OWN. It even took them many weeks to send me the extra set of keys for the car, despite my many messages and phone calls and emails. They also told me that my vehicle would get up to 23 MPG, and the best I've ever gotten is 17 MPG. Like I said, after you drive the vehicle off the lot, YOU'RE ON YOUR OWN.

I have had 3 Toyotas ; but the Toyota Corolla Verso I have now has changed my mind about the brand. Within the first month of buying it, the car had to go in to have the engine fixed. Since then, I have had nothing but problems. Supposedly it is "robotique", the French version of automatic, but its not, its just a mess.The car slides backwards on the slightest incline; there is no pickup; its shakes so much when driving, it wakes up the baby. I have already paid over 5000€ in repairs because the clutch was defective and when I complained about problems driving, the garage said the clutch needs to be replaced again... At my expense, of course.
This is service?
Mr. Toyota, this car is a lemon.

On 11/29/12 I went to this dealership looking for a possible new car or nice used car. I found a car that I liked 2007 Nissan Murano. I asked my salesperson Steve, if I could take it to Belgrade to show my wife which I did. My wife really liked the car a lot, so we went back to the dealership to purchase it. Upon returning to the dealership I asked for the Carfax. Steve said that is what I need to talk to you about. The Carfax or Auto check showed that this car had a ";branded" title on it. It had a Nissan buy back on it, which meant that it was labeled a lemon. This was stated on the report "LEMON" in big red letters. If I would have known this I wouldn't have even looked twice at this car. So, we went to see Eric, I was thinking that maybe they would sale it at a fair price due to the title issue. Eric showed us the retail price on the car (that is the price of other Murano's in this area) are going for, with no title issues. I asked if they would come down on the price and Eric stated that " we don't haggle price" So, we left the dealership. What I want to get across is ";buyer beware"; at this dealership. If they want to sale vehicles with tarnished titles at full retail price I would avoid them. What if someone came in and didn't ask for a Carfax bought the car?..good luck on reselling it. Vin# JN8AZ08W37W625328 is a Lemon.

I purchased a 2009 Toyota Matrix new from the dealer. At 24k mi/ 2&1/2 yrs old, the car started smoking. I attempted to pull over and the brakes completely failed. I had to use my emergency brake to stop and all the dash lights were lit up . A sheriff was behind me and witnessed the incident. I got out of my car, walked across the street and the engine compartment erupted into flames. Within 5 min. the car was engulfed and destroyed. My insurance hired an investigator and Toyota finally got their own investigator after repeated calls from me and my ins company. The ins investigator strongly agrees it was vehicle/electrical failure. Toyota's investigator failed to find a cause and are unwilling to accept responsibility. I came very close to being killed. After 3 Toyota's I am now a Hyundai owner.

We were very disappointed with the tactics of this dealership. They offered us a price on a certified per owned Rav 4, which they were stern on. We decided to walk away so that we could evaluate the deal. In the meantime, hurricane Sandy hit and our area was hard hit. The Internet manager kept calling to follow up stating they wanted to earn our business. We decided to purchase the vehicle and called the salesman who said the vehicle was still available and he would call us back. Instead we received an email message 10 minutes later saying they could no longer honor our agreed upon price and the car was now $1, 000 more. When we called the Internet manager he blamed a new dealership manager who thought the price was too low. Have purchased several Toyotas from other dealerships and always felt that we were treated fairly. This dealership made us feel cheated. Would certainly not recommend doing business with them other dealerships in the area have much better reviews.

Bintulu Toyota Service Centre is the worst service centre. I have been calling [protected] to make appointment to service my car but never get the chance. The number that I called either no answer at all or engaged all the time. Most of the time is no answer

I own a Toyota Etios Xs Sedan for just over four months now and since the last month I have been everything but happy about my car. It leaks water and they say it was due to speakers fitted but it still leaks after replacing it. My car stinks when its hot. My fog lights stopped working and has not been fixed. I am still waiting for feedback regarding an incident at one of their branches and now also from customer care. Etios - Here to make you frown should have been their logo. I had a few other small issues with the car that they attended to after I lost my temper. When enquiring about an incident at one of their branches the person in charge act as if i was an idiot and did not know what I am talking about and raised his voice at me, as i did mine then on their customer care line. I will be waiting in suspense for them to contact me. If I am the idiot they make me out to be I will apologise to the dealership I dealt with but until then I will just have to wait and see. There were a few procedures they did not follow upon taking my car for a service and want to blame it on me but how am I as the customer suppose to know what standard procedure is if this is my first car and first service ever? They should have known better. What i can say is that the only good service I got was from my service consultant where i also had a few small issues but at least she was the only one understanding and trying to help. I feel like I am driving a second hand car even though my car is very well looked after. After what I have learnt in the past few days on the net I am not surprised that this car could affect their reputation. I am not the first person having the same problem with the Etios it truly was low cost design at a high price but as they say... penny wise, pound foolish.

AS PER THE BROCHURE AND THE CATALOGUE--THE FOLLOWING THINGS ARE MISSING IN THE CAR THAT IS DELIVERED TO ME-1. NO HAND RESTS ON THE REAR BUCKET SEATS.2. NO DASHBOARD CLOCK. 3. NO DASHBOARD ASHTRAY. 4. NO BOTTLE HOLDERS NEAR HAND BRAKE LEVER.5. NO SECONDARY ROOF LIGHT----ALL THESE THINGS ARE NOT BEING PRINTED IN THE COMPARISON CHART IN THE BROCHURE.