Toyota
Reviews and Complaints

from TOYOTA
reply-to toyotalotto.[protected]@gmail.com
date Thu, Dec 23, 2010
subject TOYOTA MOTORS CORPORATION INTERNATIONAL

Toyota Car Lottery International Promotions Thailand,
Customer Service Department
Toyota Motor Corporations, Thailand.
92/48 Sathon Nua Rd.
Fl 17 Sathorn Thani 2 Bldg Silom,
Bang Rak, Silom, Bangkok 10500,
Thailand.

TOYOTA MOTORS CORPORATION INTERNATIONAL
PRIZE NOTIFICATION 2010 NEW CARS PROMOTION

We are pleased to inform you of the result of the just concluded annual final draws held on the IST OF OCOTOBER, 2010 by Toyota Motor Company in conjunction with the Japan International Email Lottery Worldwide Promotion, your email address was among the 20 Lucky winners who won US$1, 000, 000.00 each on the Toyota Motors Company Email Promotion programme dated as stated above.This is from the total price of $20 million United State Dollars ($20, 000, 000.00usd)shared among the 20 lucky winners, you are therefore approved for a lump payment of US$1, 000, 000.00 Dollars, in cash, including a Toyota car which is the winning present /amount for the Second category winners.

However the results were released and declared on the 18TH OF OCTOBER 2010, and your email address attached to ticket number [protected](TMPWAYZ20051), with serial number 454-17 drew the lucky number 3, 8, 13, 22, 5, 0, 27, 41 and bonus number 12, your Reference Number:FLS433/453L/GMSA. The online draws was conducted by a random selection of email addresses from an exclusive list of 35, 031 E-mail addresses of individuals and corporate bodies picked by an advanced automated random computer search from the internet. However, no tickets were sold but all email addresses were assigned to different ticket numbers for representation and privacy to make sure the money reaches you.

The selection process was carried out through random selection in our computerized email selection machine (TOPAZ) from a database of over 250, 000 email addresses drawn from all the continents of the world. This Email Lottery Promotion is approved by the Japanese Gaming Board and also Licensed by the The International Association of Gaming Regulators (IAGR).This lottery is the 3rd of its kind and we intend to sensitize the general public about toyota motors 2010 new cars(Toyota motors 2010 latest cars).As indicated by the computerized selection machine, your lucky winning number falls within our Asia booklet representative office here in THE KINGDOM OF THAILAND as showed in the coupon.

For security reasons, you are advised to keep your winning information confidential and private until your claim is processed and your money remitted to you in whatever manner you deem fit to claim the prize money and the toyota car your winning present.This is part of our precautionary and security measure to avoid double claiming and unwarranted abuse of this program.In other to claim your US$1, 000, 000.00 winning prize, which has been deposited with THE MANAGEMENT AND BOARD OF UNITED TRUST BANK BANGKOK BRANCH THAILAND, Remember to indicate your reference Number (FLS433/453L/GMSA) to make sure the winning prize US$1, 000, 000.00 and the Toyota car reaches you intact and complete.

The toyota car shipping documents will be forwarded to you to claim ( A toyota car which is the winning present for second category winners) in any port of your choice, once your winning amount US$1, 000, 000.00 processed and transfer to you.

However, you are required to fill the form below, together with the name of the port where your winning present a toyota car should be ship to and send it to the online promotion manager of THE TOYOTA MOTOR CORPORATION for verification and then you will be directed to the paying bank above for immediate process and approval of your winning fund and shipping of your (TOYOTA CAR) where the sum of US$1, 000, 000.00 has already been deposited in your favor under your email address.

FILL THE FORM BELOW;
NAME:...
AGE:...
SEX:...
ADDRESS:(RESIDENT ADDRESS ONLY)...
YOUR OTHER EMAIL:...
PHONE:...
OCCUPATION:...
AMOUNT WON...
COUNTRY:...
NAME AND ADDRESS OF THE PORT FOR SHIPMENT OF YOUR WINNING CAR ...
SHORT COMMENT ON OUR PRODUCTS ...

Please you are adviced to complete the form and send it immediately to our Promotion manager through email for prompt collection of your fund
(CONTACT PROMOTION MANAGER)
TOYOTA MOTORS FOREIGN SERVICES MANAGER
NAME: Dr. Wong Lee
EMAIL: toyotalotto.[protected]@gmail.com

WARNING !

You are to keep all the winning information away from the general public especially your ticket number and ballot number.(this is important as a case of double claiming will not be entertained) Staff of Toyota Motor Company and the Japanese International Lottery Company are not to partake in this Lottery. Accept my hearty congratulations once again! for being selected among the 20 lucky winners .

Yours faithfully,
MR.PAUL WILTON
(V.P FINANCE)
TOYOTA MOTORS CORPORATION LTD.
www.Toyota.co.th

from TOYOTA PRIZE NOTIFICATION //
reply-to [protected]@yahoo.cn
date Mon, Jul 12, 2010
subject CONGRATULATIONS FROM TOYOTA OFFICE//

Toyota Car Lottery International Promotions China,
Customer Service Department
Toyota Motor Corporations, China.
28 Tanfield Road Tiaxiu lio Beijing China
www.toyota.com.cn
Affiliated
CHINA MILLION LOTTERY INTERNATIONAL PROGRAM
www.china-lottery.net
Asia games
www.asiagame.cn
chinatelecom.cn
www.chinatelecom.cn

TOYOTA MOTORS CORPORATION INTERNATIONAL
PRIZE NOTIFICATION 2010 NEW CARS PROMOTION

We are pleased to inform you of the result of the just concluded annual final draws held on the 1st January, 2010 by Toyota Motor Company in conjunction with the Japan International Email Lottery Worldwide Promotion, your email address was among the 20 Lucky winners who won US$1, 000, 000.00 each on the Toyota Motors Company Email Promotion programme dated as stated above.This is from the total price of $20 million United State Dollars ($20, 000, 000.00usd)shared among the 20 lucky winners, you are therefore approved for a lump payment of US$1, 000, 000.00 Dollars, in cash, including a Toyota car which is the winning present /amount for the Second category winners.

However the results were released and declared on the 26th January, 2010 and your email address attached to ticket number [protected](TMPWAYZ20051), with serial number 454-17 drew the lucky number 3, 8, 13, 22, 27, 41 and bonus number 12, your INSURANCE Number:FLS433/453L/GMSA. The online draws was conducted by a random selection of email addresses from an exclusive list of 35, 031 E-mail addresses of individuals and corporate bodies picked by an advanced automated random computer search from the internet. However, no tickets were sold but all email addresses were assigned to different ticket numbers for representation and privacy to make sure the money reaches you.

The selection process was carried out through random selection in our computerized email selection machine (TOPAZ) from a database of over 250, 000 email addresses drawn from all the continents of the world. This Email Lottery Promotion is approved by the Japanese Gaming Board and also Licensed by the The International Association of Gaming Regulators (IAGR).This lottery is the 3rd of its kind and we intend to sensitize the general public about toyota motors 2010 new cars(Toyota motors 2010 latest cars).As indicated by the computerized selection machine, your lucky winning number falls within our Asia booklet representative office in THE REPUBLIC OF THE CHINA as showed in the coupon.

For security reasons, you are advised to keep your winning information confidential and private until your claim is processed and your money remitted to you in whatever manner you deem fit to claim the prize money and the toyota car your winning present.This is part of our precautionary and security measure to avoid double claiming and unwarranted abuse of this program.In other to claim your US$1, 000, 000.00 winning prize, which has been deposited in a designated bank by Toyota Motors Company Ltd and insured to Royal Insurance company with Insurance Number (FLS433/453L/GMSA)to make sure the winning prize US$1, 000, 000.00 and the Toyota car reaches you intact and complete.

The toyota car shipping documents will be forwarded to you to claim ( A toyota car which is the winning present for second category winners) in any port of your choice, once your winning amount US$1, 000, 000.00 proceessed and transfer to you.

However, you have to fill the form below, together with the name of the port where your winning present a toyota car should be ship to and send it to the online promotion manager of THE TOYOTA MOTOR CORPORATION for verification and then you will be directed to the payee bank where the sum of US$1, 000, 000.00 has already been deposited in your favor under your email address.

FILL THE FORM BELOW;

NAME:...
AGE:...
SEX:...
ADDRESS:(RESIDENT ADDRESSONLY)...
YOUR OTHER EMAIL:...
PHONE:...
OCCUPATION:...
AMOUNT WON...
COUNTRY:...
NAME AND ADDRESS OF THE PORT FOR SHIPMENT OF YOUR WINNING CAR ...
SHORT COMMENT ON OUR PRODUCTS ...

Please you are adviced to complete the form and send it immediately to our Promotion manager through email for prompt collection of your fund

(CONTACT PROMOTION MANAGER)
TOYOTA MOTORS FOREIGN SERVICES MANAGER
NAME: Dr.lang wang
EMAIL: [protected]@yahoo.cn

WARNING ! You are to keep all the winning information away from the general public especially your ticket number and ballot number.(this is important as a case of double claiming will not be entertained)

Staff of Toyota Motor Company and the Japanese International Lottery Company are not to partake in this Lottery. Accept my hearty congratulations once again! for being selected among the 20 lucky winners .

Yours faithfully,
MR.PAUL WILTON
(V.P FINANCE)
TOYOTA MOTORS CORPORATION LTD.
www.Toyota.com.cn

Toyota Key Instability Problem

Here is another problem that the Toyota company has ignored. A rather strange one.

The Corolla Verso and the Prius models both use the same kind of electronic key which has two separate functions : to start the engine and to open and close the door locks.
My Verso is four years old and almost from the beginning the keys malfunctioned in a strange and undesirable way. I reported this every time I took the car for service but although the dealer’s service was impeccable in every other respect no notice was taken of the anomalous behaviour. They tell me no one else reports the same problem and, smiling, politely imply I am mistaken in my observations.
(Or that they don’t care).

I have exchanged lengthy correspondence with Toyota at local, national (Spain), European and headquarters’ levels - up to and including the president’s office. They are all unfailingly polite but finally unwilling to recognise the problem.

 Which is that every so often the key spontaneously sends a signal to either unlock or lock the doors.. i.e. without the buttons having been pushed or even touched. In many cases it was certain that there could not have been any accidental button pushing while the key was in my pocket. Touching or stroking the plastic body of the key (away from the buttons) may sometimes have been associated with this effect which makes me suspect possibly an electrostatic influence on the internal circuit.

It is not possible to deliberately provoke the anomalous behaviour nor to predict when will occur and it is very irregular : sometimes happening several times in a day, sometimes with a long interval between events. No apparent correlation with ambient temperature or other conditions.

 There is an obvious security implication : the effect often happens when walking away after parking and locking the doors. Masked by traffic noise a spontaneous reopening may not be noticed, leaving the vehicle open, at least for a period until automatic reclosure might occur (if it occurs).

 The key I am currently using shows the effect very strongly and it is obviously very unstable. The most recent instances of unprovoked signalling have occurred when walking or standing a few metres from the vehicle which had been parked unused for several hours ; the key being loose and unencumbered in my pocket. In one case in fact, having just been removed from my pocket and being held loosely in my open hand, my fingers nowhere near the buttons, the key sent a signal all by itself to open the doors. On this occasion the event was witnessed by my wife (who had previously been a bit sceptical).

 The first key that showed this problem many times eventually gave up the ghost and the door control stopped working altogether. (Engine start is not affected). It was examined at the dealer’s who offered no explanation, merely confirming the key was kaput.

If the failure is part of the general problem and if static is the cause, the internal circuit may have been destroyed by a static charge in a similar fashion to when sensitive computer circuit boards are not handled with precautions. Obviously, in the case of a key no such precautions by the user are relevant.
Another possible cause is a loose internal contact.

 This failure caused two more disagreeable surprises :-

A) Toyota refused to recognise the failure as being covered by the (extended) guarantee.

B) The price for a new key would be more than €170 ! ($246 ; £154 )

This reflects a rather dastardly marketing policy common to many manufacturers. It must cause great irritation to customers while having minimal effect on profits since the sale of spare keys can hardly be big business within the general scheme of things.

 It is even more irritating : as an electronics engineer I’d estimate that the manufacturing cost of the Verso/Prius type of key is hardly more than a few Euros or dollars, whereas here, for less than €120, you can buy a good 22” flat screen computer monitor – which in every way is infinitely more complex.

Hopefully a bit of public attention may lead to some light being shone on this matter.

Philip Minchom
O Barco de Valdeorras
30th June 2011

I bought a pre-owned Honda Ridgeline from Coggin Toyota in late July and what I thought was an extended warranty (5 yr / 60k mile) from an outfit called Fidelity Warranty Services. After getting home to read the 6-page FWS contract and research the company, I immediately contacted the dealership and cancelled the contract. STAY AWAY from these contracts, people, unless you understand every word and are still convinced they're a good deal. Don't fool yourself into thinking it's something it's not.

My gripe has nothing to do with losing money (I didn't in this case) … it has everything to do with trust. Call me old-fashioned but I do business with people I trust, and because Coggin Toyota peddles these shameful extended warranties, they are NOT to be trusted. Go research Fidelity Warranty Services on the internet and you'll see what I mean.

What consumers (including myself until now) don't understand is that these so-called extended warranties aren't really warranties at all. In fact the FWS contract clearly states "this is not an insurance policy, a warranty, or guaranty" … What they are is an illusion … Coggin Toyota is the master magician, Fidelity is the sneaky prop, and you are the gullible, wallet-opening audience.The illusion goes like this: Contrary to dealership jargon or your own perceptions of extended warranties, you are NOT extending the factory warranty of your car. And contrary to whatever coverage you purchased (in my case an extra 5 years, 60k miles), you are likely not "covered" for repairs up to those limits. The main reason is because of a convenient yet rarely recognized clause in the FWS contract that says mechanical breakdown (i.e. the failure of a covered part) "due to gradual reduction in operating performance as a result of normal wear and tear" is only covered "prior to the vehicle reaching 50, 000 miles." Put simply, breakdown caused by wear & tear is NOT covered after 50, 000 miles … those repairs fall squarely on your dime unless you're banking on FWS feeling generous. And guess what, most factory "bumper to bumper" warranties run for 36k - 50k miles anyhow, so thanks to the clever little 50, 000 wear & tear cap, your so-called extended warranty from FWS probably expires around the same time as your free factory one.

Sure, FWS will cover repairs up to your contract limits if the mechanical breakdown was clearly caused by "faulty workmanship or materials provided by the original vehicle manufacturer", but those kinds of problems usually show up very early in a vehicle's life and almost always fall under the factory warranty, not FWS. If they show up later (say at 51, 000 miles), good luck convincing FWS that the part failed due to faulty workmanship / materials even though the part survived the first 50k miles and undoubtedly at that point has undergone considerable wear & tear. All FWS has to do is say, "Well that bad transmission had some wear & tear on it, so, sorry, claim denied."

And, yes, keep in mind that FWS decides whether to pay a claim, NOT you, and NOT your mechanic. Since FWS already has your money, their only real incentive to pay your claim is to not get sued, which isn't much incentive at all since you signed away your rights to a trial by jury and to class action lawsuits when you entered the contract. FWS's lawyers aren't stupid, so you're best defense is to avoid buying FWS contracts all together. And if you think you're dealership is going to make FWS pay your claims, well think again … more than 170 dealerships across the southeast are already in bed with one of FWS's sister companies … but that's another story for another day.

When I read the many complaints about FWS on the internet, I often see comments like "Fidelity didn't honor their warranty". But what these people should really focus on is that Fidelity DID honor their warranty … They did exactly what their warranty said they would do, which is to deny claims under the 50, 000 wear & tear cap. Consumers are understandably upset at FWS because they were sold the illusion of an extended warranty, peddled masterfully by dealerships like Coggin Toyota with words like "peace of mind" "bumper to bumper" and "best warranty in the business". Illegal, probably not, but the whole act is unquestionably dishonest and misleading.

It's a shame that companies like Fidelity build an entire business model around crafting a product that pretends to be something it isn't, but even more a shame that dealerships perpetuate and extend the illusion at the expense of their own customers. Like so many others, I suppose Coggin Toyota has fallen into the mindset that short-term profits are more important than earning long term trust and loyalty from their customers. Is a couple hundred dollars profit from some sketchy 3rd party warranty really worth losing my family's business for life?

If trust is important to you, I suggest you car shop somewhere else and stay clear of any Fidelity service contracts … unless of course you enjoy being tricked by magic.

Dear...

Fisrt of all i have alot of complaints about the car that i recently bought it in 2011/6 (toyota corolla, model 2010 highline, ODO 5224km still in warranty)
1- The steering wheel shakes when i press brake padel badly and i feel that i'll lose control of it and lead to jerk the steering wheel and the whole car like earthquake.
2- Rear brake system is lock always at any speed and make some noise too.
3- High noise come from bottom of the engine on non-paved ground and coarse ground.
with respect to TOYOTA CORPORATION Reputation
* (HINT) I have all this problems since i bought the car
- I think that i'll die soon because of you and i want to get my money back PLEASE because i bought the worest car ever
This is not Toyota i knew it was a legend

Sincerely

Architect
Abdallah Adel
mobile number +[protected]
[protected]@hotmail.com

They charged my friend $2400 for a 100, 000 warranty.
While I bought mine from another dealership (same car) and they only charged $1650 for a 125, 000 mile warranty... for the same car.

That is sad that they would actually pass that much of a markup for a lesser product. The other dealership made profit, but they didn't way overcharge their customers.

If they really believed in customer service, they would charge everyone the same price, not wait to see if unknowing people would pay so much more. That is taking advantage of someone.

I would like to lay a complain against your branch mentioned above or please advise me to what steps i should take. On the 9th of June I went to the mentioned Toyota Dealer to aquire an official quote for a 2002 Toyota Corolla RXI. The service adviser( Raymond) give me a qoute for R2233+-. I accepted and prepared to save and budget for my car to be serviced at the end of the month when I receive my remuneration. Then I went and made an appointment for Wednesday 29 June 2011. Because of my work circumstances, I did not adhere to the appointment and went the Friday, 1 July 2011. I booked my car in as normal and they dropped me at work that specific day. At about 16h00 they phoned to inform me that my car was done. I ask if they can arange for my pick up, as I did not have transport to collect my car. After pickup, when we got to Imperial toyota Cape Gate, I noticed that the staff were having a function and to my disappointment I noticed that my car was not cleaned properly. Seeing the staff function and my car not cleaned properly, I immediately came the the conclusion that my car was done in a hurry. Then a guy named Edwin (Eddie), promised me that my car will be picked up on Monday, 04 July 2011 to clean it properly. Till today, nobody contacted me with this regard. I give them a chance till yesterday, Wednesday 6 July 2011 to at least pickup my car for cleaning as they ( Edwin or Eddie, Service advisor) promised.

After I complained about the car that was not properly cleaned, They handed me an invoice for over R3000. Obviously, I refused to pay, not only because I was not financially sound by doing so, but for the simple reason that they did not call me for any extra work done and that the qoute they give me was for around R2000. Then Mr Snyman (Service manager) said that I was supposed to bring the qoute with me that specific day. I mean, I am the normal man on the street that have no idea of what a car service entail.I expected that the service on the quote was going to be on the invoice because if the system told them what to put on the qoute, how can the system tell them different on the invoice or jobcard for a 180 000 km service. I told Mr Snyman that reason for going to them and not to just anyone to do the service was for excellent service. I mean, how can you qoute be diffirent to your invoice without them notifying me.

Then I told Mr Snyman that I dont have any financial backup to pay for the extra work that they have done, and he said that he will write off a few items but not the fuel filter. So they removed the fuel filter and replaced it with my original one. At the time I felt embarrased and did not know what to do. I had a performance meeting scheduled for around 17h00 with my superior at work, which I could not attend because of them having to remove items from my car and replace it with my old ones ( I am not even sure if its my original items that the put back). Eventually I left at about 17h40, In deep trouble with my boss. So in essence they wasted my time while I was supposed to be working. And still they call themselves professionals.

When I booked the car in on Friday 01 July 2011, I ask the service adviser ( Edwin or Eddie) to see what they can do with an oil leak that I have on my oil cooler, but its leaking even more now. Still they have time to replace items not on quote without notifying me, but my oil cooler washers is still not replaced.

Toyota Walton Motors at Main Walton Road, Defence, Lahore, Punjab, Pakistan SCAM on Rates and provides worst services. Never ever go to Toyota Walton Motors, pay a little more to any other dealer ship of INDUS MOTOR COMPANY (Toyota Motors Pakistan), but never engage yourself with the Fraud Company like Toyota Walton Motors. Remember! Their other branch is TOYOTA Airport Motors. Also be aware of them as they are owned by the younger SCAMMER.

I invested in the Toyota GLI, got my car booked from Toyota Walton Motors, they did not commit any freight at the time of booking. When my car reached the dealership, I went to get the car. They asked for the freight... I told them that the freight charges were not decided. They insisted on getting the freight! To get the rational decision, I talked with the CEO Sharik Tariq, to get the issue resolved. I found him the MASTER OF SCAMMERS. He made the situation worst, instead of solving, he increased the freight charges.

They blackmail on NONCOMMITTED charges, once your car reaches their dealership. Be aware of them and NEVER EVER think of getting yourself stuck with such scammers.

The bunch of SCAMMERS can be seen at http://www.toyotawalton.com/about/team/. The SCAM MASTER SHARIK TARIK is missing in the team pictures.

I will keep the campaign running the campaign to get people awared about the reality of Toyota Walton Motors.

http://www.toyotawalton.com/

Shariq Tariq, C.E.O.
Toyota Walton Motors
Main Walton Road, Cantt, Lahore, Punjab, Pakistan
[protected]
[protected]
[protected]

KARAM HASSAN
ASST. MANAGER SALES
Ext: 110
Cell :[protected]
[protected]@toyotawalton.com

TASSADUQ HUSSAIN
DEPUTY MANAGER SALES
Ext: 119
Cell :[protected]

SUMAIRA MERAJ
COPRATE SALES EXECUTIVE
Ext: 114
Cell :[protected]
[protected]@toyotawalton.com

Less than one week after purchasing my second 2011 Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the service department, they indicated the vehicle was repaired, but the drying and cleaning of the vehicle was not their responsibility. After drying the vehicle at home for 2 days using an extractor and a dehumidifier (at my own expense), the front floor pans flooded a second time. The second visit to the service department, they indicated that they “actually checked out the vehicle this time” and fixed the problem. Upon attempting to pick the vehicle up a second time, the floors were soaked and beginning to smell moldy. After leaving the vehicle a third time at the service department, they indicated again that cleaning, drying or replacing the damaged carpet and pad is not their responsibility. On the fourth visit, after filing 2 complaints with the Toyota Corporate Office, the service director indicated that they were able to pull some strings and would replace the carpet after all. They explained that the repairs would take a full week to complete and that they would not provide a loaner vehicle. When I proceeded to tell another client about my experiences, they called the police. They were however very gracious in not pressing "trespassing" charges.

In addition to all of this, the Finance Department accidently forgot to include a rebate into the final purchase agreement. We had to redo the entire loan almost a week after the vehicle purchase. Incompetence obviously extends to the finance department as well.

I'm still out of a vehicle, the new vehicle I purchased is wet and musty, and I've lost all faith in Toyota. I’ve especially want to express that the service department from my point of view is incompetent and unprofessional. Further, the General Managers, are as equally as un-professional as they failed to return phone calls, failed to even attempt to get the problem resolved. Instead, the effectively lost a client and are willing to risk losing future customers as a result of their actions and ultimately the products they sell. This is very disappointing to me having owned several Toyotas.

I hope other potential customers will take this into consideration when in the market for a new vehicle.

I have very bad experiance Service my car at toyota Sungai Rasa Klang Service centre. Please Clean your car and record very part on your car before go to any Toyota Service centre, if not after they service your car get any special promo scratches from them. They will give you a very good ascuse reason is because your car is to dirty and they are not aware when they check your car before send in to service.

I took my car in for routine service on a Friday. They serviced the car, charge $200+. The next day it began making a horrible noise so we took it in on Tuesday. Now they claimed it needed a new fan belt. Charge $100+.
They should have caught this problem on Friday. I believe that the mechanic did something (loosened the fan belt) and they are now charging me for bad work that they did. I won't use them again because I don't trust them. I had purchased at least 4 cars from them in the past. No more. They have lost a good customer over this $100+ charge.

I was going to buy a new Toyota Highlander for my wife since she needs a 4x4 for work. I talked to the salesperson and three managers about making a deal. I was going to put $4, 500 hundred dollars down and bring it in on Friday. It was Saturday that I went in.

They told me okay and they had me sign two agreements -- one with nothing down and one with $4, 500 down.

I called Monday because I thought my payment was a little high with a $1, 390 addition. I was told that they had added an extended warranty to the agreement.

So I told this manager that I wanted to take that off and that I would be in on Saturday to put more money down to lower my payments. He said that's fine.

When I went in on Saturday, I was told that my paper work had already gone in and that all they needed from me was the $4, 500 and we were finished.

I was mad. Now I have a $720 a month payment and an extended warranty I didn't want. I was going to have that $2, 100.00 dollars taken off and was going to put $8, 000 dollars down.

I was told that there was nothing they could do. Don't trust any manager that works for auto dealers.

While your staff were enjoying their payday weekend I was left without a car, nobody was decent enough to let me know that I was not going to get my car back on a Friday that was promised to me by the technician ( I assume is Ahmed), Gareth Franken (After Sales Manager), Clinton (dealer Principal) and Charles Webber (The big boss, not sure if he is the CEO or something). After talking to Mr Webber, I was a bit relieved because he sounded convincing that he was actually differnt from the rest but I guess everybody behaves the same way in this company, it's a damn shame. No words of complaints actually shake people to do their work in this company. In order for me to get help or speak to somebody, I need to make a call first and wait at least an hour and call again before somebody comes to the phone. It's been 18 days (11 working days, my car is still not back yet, you can not possible tell me that this is how you work. If you were taking longer than 11 days to repair a all vehicles, then your dealership would have closed down by now. So it's either you have incompetent people working for your or you actually don't serve people the same way.

I have suffered so many things since I started dealing with you: Inconvenience, my health, my time and also financially, I have taken a week of extended leave, I'm not on second one and when I'm being asked when I will come back I sound so stupid when I say I don't know but I will not let it go on anymore. If I don't get my car back by the end of today, you will hear from my lawyers then.

We have a 2004 toyota corrolla, Never had a problem with our car until we took it in for a tune up at Toyota of Scion of Lake Norman in NC. I had brought my car in for a 4 cyl tune up. I was told they changed spark plugs, with irdidium plugs, flushed powere steering, E.F. I cleaning, top engine cleaning, and was charged 391.00 on 7/24/09. When I left my car felt weird, so I called they said your just not use to it, give a week. Well in that week my car kept on sputtering like I was running out of gas, kept stalling on me. Then the car started to put out some white smoke. I brought it back to the dealer on 8/8/09 they test drove and confirmed sputter. They confirmed they left a vacuum line loose from the service and they found some puddling of ignition chemical in the intake system which they said was causing smoke. they said they could not find any other issues wrong with the car and it was great. All working to factory specs they say. It continued to have problems the next week and I called they said it has to get the chemicals out of the system it nay take a month or so, . I was still filling the car sputter a lot like it was going to stall. and now blue smoke was coming out with start up. I brought it back to the dealer again on 9/26/09 and they confirmed smoke. At this time they said it was due to pvc value had oil on it. They said they removed cover and found sludge. They then offered me a deal on a new engine. rebuild for 5409. or replace with a manufactured at 3800. with a 12 month warrenty. I found it odd that this would just show up, I had also just passed my inspection prior to there first tune up on my car. So I told the dealer I can ot do that give me the car. I then took the car to another garage who said it really was not bad, and he did alittle removel clean up. That was over two years ago and like 35, 000 miles agao with out a single problem. On 3/31/2011 I was hit from behine. I was basically rolling 5 miles into a school drive way when a man texting hit me from behind going about 45. They angle of the drive way had my back end up so he kind of ended up underneath the car. He hit the frame so hard that even though I did not hit my head the whip lash knocked me unconcious. That was how I was found. It has taken them 3 months to reopair my car and now they have finished the body work and frame the car wont stay on. The body shop drove it around and felt it was possibly the timing chain loose. So the body shop took it to the same dealer from before Lake Norman Toyota. They just told them oh no dont work on the car it has sludge. Called there adjuster who called me and said we arent doing anything on your car and return the rental car. I went to Toyota and asked to see a diagnostic report that gave them this conclussion and they did not have one. They tried to get me once to buy a new engine and now they were un fair again. So I had the car towed to another garage to take a look and give there opinion. Both adjuster are to go out and look at the engine. itnt r a timingybut wont start. The garage that has my car now feels the impact of the ccident jolted it loose, when they continued to drive the car to find the issue additional proiblems maybe occuring at this point. I know alot of toyota had a sludge recal, if this is my issue as the toyota dealer says it is why is the corrolla not included. It is obvious it is an issue in touota cars. I was driving my car fine before the accident now I cant. My complain ias that the dealer says my car engine is ruined because of sludge so they have sezed all repairs. That is not the resaon my timing chain has come off.

Review:
I bought my car into Wesley Chapel Toyota for my usual oil change, mainly because they have some great coupons which help us save a few bucks. When my service advisor Marty and I looked over my car he mentioned that my tires were getting low and would need to be replaced soon.

I agreed with him and said that I plan on doing this in the next week or so. I asked to have my oil changed and explained that I had a coupon with me for $12.95 off an oil change. The coupon didn't list any stipulations and I expected to, pay for just an oil change when my bill was due. I went to the cashier and she presented a bill for $36.99 which included a tire rotation. I explained that I did not ask for that and that I even told my service advisor Marty that I would be purchasing new tires very shortly.

I asked for them to page Marty, he came to the counter and I referred back to our converstion in the service bay. He remembered me mentioning the tires, but refused to remove the charges. I paid for and signed the receipt adding "not happy" next to my name.

Driving home, I left a message for the service manger to call me but never received a callback. I called twice since then and eventually called the 800 customer service number and received a case # ([protected]). My wife has since received one phone message with a garbled message. I called back the 800 customer service number asking if I could speak to a district manager and was told I had to go thru the local storte manager. Funny how they will call you countieuosly when they want you to answer their satisfaction survey, but once when you really havea complaint. Oh and I purchaed 4 new tires from Pep Boys the following week. Chris

update 06/08/2011

After numerous calls to the dealership and the 800 customer service line. I finally on 05/27/2011 received a call from the dealership.

They promised me that they would look into it and cut me a refund check that monday (06/31/2011). I called yesterday and left a message with Jose Lopez to please contact me.

So far I haven't received a callback from my followup
I haven't received mt refund.
But they did offer me 1 free oil change to keep me as a loyal cutomer. (WOW)

update 06/10/2011
I received a call from Jose while at work on friday basically calling me a liar. That I signed off on the tires to be rotated.

It's my fault for not taking the time to carefully review ALL of the paperwork. I guess he forgot our verbal conversation of me repeatly stating that I was going to BUY NEW tires in the near future.

I feel sorry for all of your other customers that don't read ALL of the paperwork before signing.

I will continue to update all of the auto/ customer complaint websites (17 and counting) with the great Service and follow-up I received from Wesley Chapel Toyota.

I will also warn future potential customers to be very careful if they do decide to visit your dealership to be aware, be very aware.

Chris Kelley

6/10 2011
2:55 pm - heard cracking sound behind me

2:56pm- rear dr4iver side window implodes

4:30PM- took car to One Toyota dealership

Service Manager did a quick inspection & said an object hit the window - I told him no, did not hear sound other than cracking window before window imploded inside.
I told mgr that car was purchased in Jan 2011 with only 2789 miles -he ope3ned a case with toyota cec. CEC would not make a decision without district service manager.
5;30pm - Service manager left message with district manager via voice mail

6//11 2011

2;00pm - went on internet - found other toyota owners also had similar problems ( toyotanation.com- searfch for shattered glass )

3:00 called toyota cec for followup- was transfered back to Toyota one service manager

4:30PM - got call back saying my request for warranty service under 36000 mile bumper to bumper warranty declined due to age of car & miles
Servce Manager Tommy Rayl even accused me of trying to rip off the dealership.

5:00PM TERMINATED PHONE CONVERSATION