TracFone Wireless
Reviews and Complaints

I wanted my phone unlocked, I was told I had to wait till the 1st of nov. 2017 which was one month away. I called on the 3rd of nov. to get my phone unlocked so I could move to another provider. I was told they could not find my account and would have to put in some sort of request to another department but would speed it up but it would take 48 to 72 hrs. To complete it.
I called back after the 72 hrs. And was told they could not unlock the phone for the same reasons as before and that they would put in a request to another dept. To get it done, and again it would take another 48 to 72 hrs.
I'm sick and tired of this company and their customer service which is nothing but a [censor] joke starting with the recording that tells you to press 1 for english!...
These people make you want to scratch your own eyes out their're so inept.

Hi my name is georgina & i work with walmart i am actually makin the complaint for one of my customers(Senior).. he came in friday 11/3/17 to purchase a new phone because his battery was going out on his old 1..He Had 2332minutes n 29 days on his old phone n she kept claiming he only had 1160 so we didnt go on with the transfer becuas am customer was gonna lose out of half his min..the Rep Got Very Ugly With Us And She told Me..." well 1160 minutes is better than 0 min" & i told her really Mam You gonna have my customer lose out on about $100 ..well she was very ugly n hug up on us..so i did a return on the phone he had purchased n he went on to buying a new battery instead so he could enjoy his 2323 min he had..well today tuesday 11/7/17 he came bk in to tell me that his phone hasnt wked since that even of the 11/3 ...so i called customer service for him and comes out to be that That Very UGLY REP Went ahead n dis the phone swap after she was told not to..now this poor elderly man went all weekend w/o a phone and now has to wait for a new Sim To Come AND is gonna lose out in over $100 worth in minutes becuse the rep i spoke to today saod he only has 1160 minutes...this man Is a Elderly Man Who Doesnt Drive and Has to Find ride and now having to struggle with conflict is not very good foe a customer whos been with You Guya For Many Years If you can please get with me at [protected]@gmail.com or [protected] my phone or at my wk [protected]..Thank You Very Much & I Hope To Hear From Somebody About this Situation With Mr Howard..

I bought my wife who is in a nursing home, A tracfone and 700 min She could not learn to use it correctly. so I got an older phone from another provider I tried to transfer the remaining 300 min to my tracfone And transfer her number to the new provided of my wife. first they said they could not do it with both phones being active but finally did . when I went to transfer the phone number they said they could not because the services was no longer active. they said I had to add min and that after the number was transfered I could then transfer the min to my tracfone. well we transfered thephone number but now they say I lost the min. Hear is a copy of the chat
Hi! How may I help you today?
Leyson: Thank you for visiting TracFone Wireless.
Leyson: Hi Douglas.
Leyson: How may I assist you?
You: I wish to transfer remaing min from [protected] to354875077320940
You: R u there
Leyson: Yes.
Leyson: I do apologize. Once your phone number got transfered to another service. The remaining benefits had already been removed on the account.
You: I was told earlier that I that after transferd the number I could then transfer the min once the transfer was comlete
Leyson: I do apologize. We can transfer your remaining service if you had transfered from the same service.
You: thats not whar I was told
You: Hi! How may I help you today?Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.
Oscar: Hello Douglas.
Oscar: Thank you for visiting TracFone Wireless.
Oscar: How may I assist you?
You: I wish to release a tracfone # Then transfer the min to another tracfone
Oscar: I will be glad to help you.
Oscar: Please provide me with the phone number.
You: release [protected]
Oscar: Thank you.
Oscar: There are no records found for the number you provided.
You: just a min
Oscar: No problem.
You: [protected]
Oscar: Thank you.
Oscar: Are you transferring the number to a new service provider?
You: yes
Oscar: Have you done the process with the new service provider?
You: No they said they could not do it till the number was reased they gave me a temp number
Oscar: Sorry for the inconvenience.
Oscar: I need to contact a different department.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
You: let me know when you are back
Oscar: No problem.
Oscar: One moment, please.
Oscar: Thank you for your patience.
You: ok
Oscar: Thank you.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
Oscar: I am still working with the other department.
You: ok
Oscar: Excellent.
You: about how much longer
Oscar: One moment, please.
Oscar: I have been provided that there is no request for your number to be ported out. Please contact the new carrier and request the transfer.
You: ok after we transfer the number then can I transfer the min to my other tracfone
Oscar: Yes, you can.
You: Ok I will go to the other provider now
Oscar: Thank you.
Oscar: Is there anything else that I can assist you with?
You: no
Oscar: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

-------------------Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.------------------------------------------------------------------------------------------------
You: To transfer fthe number I had to buy another 60 min card for $20
You: r u still there
Leyson: Yes.
Leyson: I do apologize we can't do any transaction on this account once you had transfered your phone number to another company.
You: can I speak to supervisor on representive tells onething soI doit then you tell something else
You: Does it depend on who you talk to
Leyson: Okay, please stay on the line.
Leyson: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Leyson has left the chat
You are being transferred, please hold...
Agent Alejandro enters chat
Alejandro: Hi Douglas.
Alejandro: Thank you for visiting TracFone Wireless.
You: Are you reviewing the previous chat
Alejandro: Yes.
Alejandro: I already did.
Alejandro: Unfortunately, when you move your number to another company, the balance is removed from the account. You do not have minutes left to transfer.
Alejandro: Do you have any further questions?
You: the person I chated with before assured me I could . . ealier I transfered 300 min and they gave me a hard time saying they could not do it as both phones were still active when they transfered the min then when I went to transferred the number they said i could not because the phone was not active so I bought more min and I was told that after the number was transfered I could transfer the remaing min
You: Hi! How may I help you today?Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.
Oscar: Hello Douglas.
Oscar: Thank you for visiting TracFone Wireless.
Oscar: How may I assist you?
You: I wish to release a tracfone # Then transfer the min to another tracfone
Oscar: I will be glad to help you.
Oscar: Please provide me with the phone number.
You: release [protected]
Oscar: Thank you.
Oscar: There are no records found for the number you provided.
You: just a min
Oscar: No problem.
You: [protected]
Oscar: Thank you.
Oscar: Are you transferring the number to a new service provider?
You: yes
Oscar: Have you done the process with the new service provider?
You: No they said they could not do it till the number was reased they gave me a temp number
Oscar: Sorry for the inconvenience.
Oscar: I need to contact a different department.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
You: let me know when you are back
Oscar: No problem.
Oscar: One moment, please.
Oscar: Thank you for your patience.
You: ok
Oscar: Thank you.
Oscar: One moment, please.
You: ok
Oscar: Thank you.
Oscar: I am still working with the other department.
You: ok
Oscar: Excellent.
You: about how much longer
Oscar: One moment, please.
Oscar: I have been provided that there is no request for your number to be ported out. Please contact the new carrier and request the transfer.
You: ok after we transfer the number then can I transfer the min to my other tracfone
Oscar: Yes, you can.
You: Ok I will go to the other provider now
Oscar: Thank you.
Oscar: Is there anything else that I can assist you with?
You: no
Oscar: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

-------------------Hi! How may I help you today?
Neil: Thank you for visiting TracFone Wireless.
Neil: Hi Douglas.
Neil: How may I assist you?
You: I need the account number for [protected] so I can transfer the number to another provider
Neil: I will be more than happy to assist you with that.
Neil: Are you chatting about the phone number that ends with 4334?
You: yes
Neil: The account number is the serial number of your phone.
You: [protected]
Neil: Yes.
Neil: Is there anything else that I can assist you with?
You: After the number is transfered I wish to transfer min to another tracfone
Neil: We can assist you with that.
Neil: Contact us back after you transfer the phone number to another service provider.
You: ok but they tell me I need a account number
Neil: Provide the serial number of your phone.
Neil: It is the account number of your phone number.
You: ok
Neil: Is there anything else that I can assist you with?
You: no that is all
Neil: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
You: thankyou
Neil: You are welcome.------------------------------------------------------------------------------------------------
Alejandro: Unfortunately, that is incorrect. Whenever you port out a number to another company, the balance left is deleted. That is out policy for ports out and you can refer to our Terms And Conditions of Service.
You: You representative told me otherwise Is this the way you run your bussiness tell the customer anything but then return to contract after he buys more min
Alejandro: Sorry for the incorrect information but that is not how we work. You can retrieve minutes when you transfer to another TracFone device not when you transfer to another company.
You: After my min run out I will leave tracfone your customer services is lousy
Alejandro: I understand your concern.
Alejandro: Is there anything else that I can assist you with?
You: Your agentgave me wrong information so I have to payfor it?
Alejandro: Sorry for the incorrect information you received. Unfortunately, that is our policy and we cannot change it.
You: thankd for nothing
Alejandro: You are welcome.
Alejandro: Do you have any further questions?
You: no
Alejandro: Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Some customer service

My contact was cancel with safelink because they didn't get the TWO re certification I sent them. I was told I had to start from scratch and reapply for service. I did this on the 1 Oct and was told it would take 7-10 business days to get an application. I never received it. I contacted them on the 18th ... and was told I had to start from scratch again and was told to wait another 7-10 business days for another application ... 7-10 business days when by ... still no application.
This company is completely and totally incompetent. It's not fair that I have wait until 2018 to go with another provider.

These are the two enrollment ID I was given ... [protected] ... then [protected]

Bought a phone from HSN with 1500 minutes included in phone.. over five weeks 1, 200 minutes were deducted from my account without phone usage.. called TracFone with no results of compensation.. what a bunch of thieves.. TracFone refused to look at my phone call records...I'm very sorry I bought a TracFone..now I have to buy minutes and hope they too don't disappear..his company is unfair and I've been reading that this is a common occurrence in Pennsylvania... buyer beware!

The US government shut down the use of the phone. Since I was on an auto payment plan, the company is refusing to authorize a refund, since there were no issues with the phone. I am not use to paying for services when work/services not done. This is the equivalent to highway robbery and should not be tolerated. I am very disappointed with the company and will be sharing this experience with my friends and family.

I called because my service was not working and i am actively looking for work. I called the 611 number and instead of telling
me that my service was out of minutes, although i had unlimited minutes. Customer service then put in a ticket to have my phone fixed, which i did not need.

Then customer service called me back and had the nerve to ask me how their customer service was. Then they told me that my contract was up.

Finally i got a wonderful woman who helped me, but i still have to wait 2-3 days until my telephone can be turned on.

Tried to save money and switched to tracfone, the very day I switched I could never send or receive text. Called tracfone more than once, they never could fix the problem. So they said it has to be my phone is bad. Even though I told them before switching I could text just fine. Any way they want me to send my phone in and they will send me another. That's crazy. Not only will I be without a phone i'll also be losing minutes. Today I tried my sons sim card in my phone and I can send text, so my phone is still good. Called tracfone n told them my phone works fine with a different sim, but they said they can't send me a sim and to send them the phone. [censor] won't even try to keep customers happy by doing the simplest thing. I told them i'm not sending my phone to them and i'll be switching to a different carrier. Oh and thanks tracfone for wasting my money on your crap service that won't work.

Purchased a Tracfone phone for my elderly mother. When it came time to add minutes to her phone I subsequently purchased a Tracfone Airtime/Refill Card from Walmart.

When the PIN from the newly purchased Airtime/Refill Card was entered to activate it, it rejected the information with a message stating that her phone number was not in Tracfone's system.

Called Tracfone's 'customer service' number numerous times and was told my mother's phone was not a 'Tracfone' but a 'Net 10' phone. Wait. What? The box the new phone came in and all of the literature when it was purchased had TRACFONE clearly printed all over it.

This same phone was activated as a TRACFONE. Tracfone and Net 10 are products owned by the SAME company.

Now, this scam company is renaming my mother's phone a 'Net 10' phone and because of this they can't transfer the already purchased minutes over to her phone nor issue a refund. They also had the audacity to tell me I had to now purchase a 'Net 10' card to add minutes to the phone, otherwise nothing else could be done.

Walmart said they can't issue a refund because the card is non-refundable. Essentially, Tracfone got my money and I didn't receive the service I paid for.

I'm providing this information so that Tracfone/Net 10 is exposed for the fraud that it is.

If I could give Tracfone/Net 10 a ZERO or below rating I would.

had an old trac ph-when I renewed service it did not work
spent 3 hours on phone trying to correct problem-no luck
bought a new one pd 81.00 plus renew service at 107.00
new phone never worked-no signal-spent over one week 8 hours trying to get it to work
I gave up went to another carrier and am trying to get my money back
they keep charging my credit card
I will not call them again-

I was denied the ability to make calls on my cellphone. So I counted the minutes used from the call details on the cellphone and called customer service. The customer service lady boldly stated I had used all of my minutes and that it was my fault that I couldn't make calls. At first I laughed and thought, the facts on my phone were undeniable. But, the rep continued. I called back and was reissued a few minutes, but not all of the minutes they should have reissued. This company sucks. It's representatives have the customer service skills of a gnat and all in all, the whole ordeal was pathetic and filled with untruths on the company's behalf.

I have had a tracfone for over 15 years with the same phone number that I use for a US Government Volunteer Organization that I belong to. The phone service was paid for in August for another year as we have done every Summer so it is paid up to August 13, 2018. On Sunday October 8, 2017 I decided to call my cell phone number from my home phone like I do often and I was left with a message that stated "At the subscriber request this phone will not accept any incoming calls" and then there was a bunch of letters and numbers that followed. I called tracfone on Sunday October 8th and spent over four hours on the phone getting this situation resolved and talking to 8 customer service reps. They told me that the service was not paid to them even though it was listed as being so on my phone. They told me that it went through Safelink (which I have never dealt with). Then they cancelled my original phone number with a new one without my permission. [protected]) was the original number and now it is [protected]). I have now spent almost four hours today trying to get this situated and so far I have spoken to another 5 customer service reps and I am now waiting for them to return my phone call. They told me that they so far are unable to retrieve my old phone number (which by the way is used by people from all 50 of the United States and even a few foreign Countries). I told them that I need to have the original number restored as this was done without my permission (we also have pens and pencils printed with the original phone number on it). I have been placed on long delays, switched from one person to another, and today they placed me to the group that could change the phone number and I was placed on hold for over 20 minutes and then the phone went dead. Please help as I need the original [protected] number restored to our Organization. Thanks.

I have had my phone for 4-5 years with 39.88 plan +taxes. It was an automatic payment withdrawal from my bank account. Everything went fine until I got the second phone for my daughter in the last days of August of 2017.
I purchase activation kit at the Walmart for $50 which included sim card and 1-month plan for $39.88. I followed all three steps on the kit then I went on my account and added the second phone.

Later, I found out that on September, 3 of 2017 the day I added the second phone, my bank account was charged for two phones on the amount of $97, but should be charged only for one phone $43 because the second phone was paid through the activation kit for the month of September.
I have called several times to customer service, have spoken to several representatives including managers and finance department without a positive result as everyone has his/her explanation.
The summary- I paid:
September 2017 (the month I added the second phone):
$97 (taken from bank account) + $50 (activation kit I purchased) = $147 for both phones
October 2017:
$43 for the 1st phone and $43 for the 2nd phone
I still have the same plans, no minutes or GB were added, no discount or reimbursement for overpayment.

[removed]
Here is my phone [removed]
The second phone [removed]
[protected]@gmail.com
[removed]
Service plan through activation kit # [protected] for the month of September for the 2nd phone

Okay I bought my husband a new card (data only) and when I tried to put the pin in it wouldn't work, so I called Customer Service and the woman told me it was because I had to buy minutes first because data only won't activate the phone. Very upset because I have seen nothing stating you have to buy minutes first, why sell the data cards alone if they won't work.! if I wanted to waste money on minutes I would have boughten the data, text, and call card. It should stare on the card will not work unless you use minutes too. I think I'm just going to throw his phone away and get him an at&t go phone like mine.

i just one a few months ago, so i thought that i would get my son one. went to the store general dollar in area code 28659. i got a phone transferred my sons number and mins to the phone. it said that when the old phone deactivate the new phone would work. it did not so i called the tracfone number to get help with this here is where it all started. This was on [protected] . the rep that i was talking to started going on about cell towers and about at&t and different phone carriers, That the phone with towers. for me to take it back to the store and get a refund. For they could not do any thing because i did not buy is from tracfone. First i have not no control on any of that about towers, second when i buy a tracfone in my area i do expect it to work, third no matter where i get the phone if it is a tracfone i expect the same help from tracphone rep as i would get if i bout it from you. I did not. so i asked where to get a phone that would work and to reactivate my old phone until then. i was told that they could not reactivate my old phone it would have to have a new sim card. so they was going to send me a new sim card for it. the next day i took the phone back and got a refund like i was told to. I looked on tracfone web page and was texting with a rep. about phones. i found one and asked 2 will this phone work in 28659 area. i was told yes 2 times. so i got the phone. well 2 days latter [protected] we got the phone tried to activate it. i was told by the tracfone rep my number was gone they give me a hard time about finding the mins i had on the phone, after they found the mins, they told me that this phone would not work after i was told 2 times that it would. set on the phone over 6 hours and i say over 6 hours with over 5 or 6 different people. i asked for a phone that would work and how was i going to get one. they told me that brand of phone would not work in my area. That is a lie I just had bout one for my self and told them that . Then they told me that the phone i just bout let me tell you. was no longer in date. so i ask what phone is . Then they had the nerve to put me over to a sells men to try to sell me another phone. i am coming a part at this time. sell me a phone after 2 times i asked if it would work and then try to sell me a higher price phone. really, i asked for them to send me 2 for free for all the crap i have been put through. Then sent me to some new again and starts all over again, no note given about what had happen. same old thing going over it all again. This time all at once there is a err she said.she smarting off at me tell me do i wont it fixed on not and said it would be up to two day. 4 people before her said i had to send it back and no money would be give until it was returned. but now it can work. i was told that LG Destiny™ was the one that would work in my area. so i am asking you if it is so, for all i have been put through buying phones taking them back hours on the phone trying to get it to work and to find out that the one i just bout you can not get any more. all ready out dated when i just bout it. I think that it would only be right for you to send me 2 of the LG Destiny™ that would work in 28659 area for free. i have been with tracphone for many years and my serve is good through
07/10/2025. I thank that is would only be right.

I brought a Sim Card with a one year of service. But I was not offered the chance to keep my original #. I was only given a customer services# to call to fix the problem. I eventually had to call more than 10x & still not solving my problem. During the calling I was being sutured through difference persons on the sameproblem...bad hostility attitude, on purposely put me waiting on the line to let me hearing them chatting on other side but never getting back to me, when I asked for talking to the manager the response is "wait tail the end of day". When I called back to have a chance to talk to another person. They created the pouching sound to make the conversation not able to go through...eventually, they told me to buy another ism card if I want to keep my old phone #. I did & called back, the dumb technician ended up transferred the same # to the new one! I was so collapse after this, I nagged him (Elbin) to fix the problem. He said I have to go buy another simcard then he can do that for me again but it is only transferring the # but not the services (that means the service I paid for is gone). Now, I fell into the situation that I spent sism cards & a year of services but neither one of the card is able to be used some how. I called back a couple more times to f/u on this. But the phone didn't go through any more. Tracfone is a nightmare to me!

I bought a tracfone from family dollar on maple ave in zanesville ohio. Spent several hours on the phone with you guys trying to activate it. Nothing happened the bow im stuck with a piece of [censor] phone battery drained my phone and wouldn't load anything. So I took the trac fone back to family dollar to get my money back. They refused to give me my money back. So I am stuck with a piece of [censor] phone that I cannot use!

Ticket 1171... dated 9/16/17:
Purchased a new tracfone and wanted to move my original tracfone number to the new phone. Told by CS this would be 24 to 48 hours. Called on 9/18, old phone had 2058 units, they were only transferring 1712. Wanted to know what happen to the units and if the port was completed. After being transferred 8-10 times including supervisor, managers and being disconnected and being on the phone with every department for over 4 hours, no resolution. So next day on 9/19, went on line to check the account and phone, both were "Deactivated" how and why? Call customer service again on 9/19, the first customer service person transferred me to lost prevention, told this person the phone was not lost or stolen or anything and I did not know why I had been transferred to them, so they transferred me back to customer service. After being on the phone with this person for 45 minutes, make calls to the new by tracfone, all seemed fixed, except for the minutes issue. The number was NEVER ported, this person had activated a new phone number, my original objective was porting the old number to the new phone. So I call back again after being on hold 30 minutes and with whomever this person was speaking with I am now told they need to send out a new SIM card before I can get the original number ported ticket 1171498...

I subscribed to tracfone in May, 2016. I had 1, 200 minutes of text, phone and data (each). I renewed in March, 2017 (3/27/17 phone call) for another year of service and was told everything would roll over as I had excess. I added told on my customer service call to renew that I had 2, 275 talk, 1, 497 text and 2, 307 MB data and was told my year of service was good through 5/8/18. On 8/27/17, my text stopped working and I called tracfone as to how I could have gone through that much in 5 months when it lasted just shy of a year during my 1st year with tracfone. I asked for my account records on the text because I disagreed and I was told I had to hire an attorney. I used US Cellular prior to tracfone and it was standard to receive detail on your phone automatically and more detail when requested. I disagree with you 100% and will look for how to file a complaint against tracfone without a cost to me. I will not recommend tracfone to anyone and your service is MUCH LESS than customer service. Those are my phone records...why should you charge me and accept pre-payment and not provide me with detail of how these minutes were used.

On July 24, 2017, I made an online purchase for an LG Smartphone along with a 1 year service agreement (Purchase # 9891222). I made the purchase using my Mastercard. The phone was shipped overnight Free. Within a day, I received a defective phone...no back casing, no battery, no sim card. I called Customer Service and was told to return the phone and I would receive a new phone. On August 1st, I returned the phone via FedEx. I have since decided to cancel the order after 3 phone calls and 2 online chat sessions each lasting 30-45 minutes with people who were difficult to understand. They said I had to wait until they shipped a new phone (from Miami) and then I had to return it and wait 30 days for a refund. It is August 26th and I still have not received a new phone, which I plan on returning. Of course, my credit card was billed promptly in the amount of $215.82 for which I have received no product or service. I have been without a cell phone for over a month now. Such business practices are without integrity and I have been greatly inconvenienced by this whole experience. I would appreciate any help you might be able to provide.

Thank you.

Jennifer Olson
Brookfield, WI 53045