TrainPetDog review: Training course

On Sept 12th, I purchased a training program and accidently purchased the printed book from TrainPetDog.com. The charges were $67.00 and 71.95. After I realized the mistake that I made and saw the online course and that it was nothing that couldn’t be found online, I requested cancellation and a refund of both items. The company never actually issued me a receipt so I issued a support ticket. I’m not trying to defraud anyone. I just want value for what I pay for. I followed their refund policy to the letter based on what was displayed on their site. The company said they would issue a refund and then later said they couldn’t issue because it was in charge back status.

Email correspondence:

Re: Refund

From: Nancy Richards ([protected]@dogtraininginstitute.com)

To: [protected]@yahoo.com

Date: Thursday, October 26, 2023 at 10:36 PM EDT

Hello Herbert,

Thanks for your email.

Upon checking, the payment is on chargeback status.

Unfortunately we have no access to payments that are in a chargeback status. Please communicate with your bank

about this matter.

Regards

Erika,

Customer Support,

www.TrainPetDog.com

P.S.: To ensure you receive our responses in your Inbox, please add our email address

[protected]@dogtraininginstitute.com to your list of Contacts.

On Fri, Oct 27, 2023 at 12:43 AM Herbert Jones wrote:

I have waited patiently for 45 days and still nothing.

On Tuesday, October 17, 2023 at 07:34:18 PM EDT, Nancy Richards

wrote:

Hello Herbert,

Thank you for your response.

Your refund is still processing, Your patience is highly appreciated.

Regards

Erika,

Customer Support,

www.TrainPetDog.com

P.S.: To ensure you receive our responses in your Inbox, please add our email address

[protected]@dogtraininginstitute.com to your list of Contacts.

On Tue, Oct 17, 2023 at 9:38 PM Herbert Jones wrote:

I still have not received the $67.00 refund to my account. Please advise when this will be completed.

On Monday, October 9, 2023 at 06:23:30 PM EDT, Nancy Richards

wrote:

Hello Herbert,

Thank you for your email.

Your refund has been forwarded to the concerned department. Once the refund is processed, it should reflect

on your account within 1-2 business days.

Regards

Erika,

Customer Support,

www.TrainPetDog.com

P.S.: To ensure you receive our responses in your Inbox, please add our email address

[protected]@dogtraininginstitute.com to your list of Contacts.

On Tue, Oct 10, 2023 at 4:14 AM Herbert Jones wrote:

On Sept 12th

, I purchased a training program and accidently purchased the printed book. The charges

were $67.00 and 71.95. I requested cancellation and a refund of both items. You acknowledged to me that

you were cancelling both transactions. However, only the charge for 71.95 was cancelled. You did not

cancel the $67.00. Please refund in accordance with your company policy.

Refunds

TrainPetDog.com provides an unconditional, 120-day money back guarantee for all

its products. If you purchase one of our products and are not satisfied with it for any

reason whatsoever, please Contact Us within 120 days from the date that you

purchased the product, and we will provide a full, no-questions-asked refund to you.

Printed Version Refunds

There is no need to return the printed version books. You can keep them with you

and still ask for refund, if you are not happy and if it is within 120 days of

purchase. Contact Us We will issue the refund within 2 business days.

Contact Us

Contact Us for TrainPetDog