Travelgenio
Reviews and Complaints

Hello, my name is CHAN BIN LEE and I bought a ticket ICN-SFO, SFO-LAS. However, I found the flight ICN-SFO will be operated by United Airlines had canceled due to COVID-19. Because of this circumstance, I would like you to full refund my ticket as soon as possible. I have to find other tickets to go to the U.S in one month. My ticket number is 988-[protected], and my reservation code is RGKVOL. please confirm my request and reply. Thank you.

I sent an email to get a full refund for cancelled flight ticket, but I didn't receive an answering email. My flight ticket was scheduled to depart on 9 am 24th, Mar. Even though you reply after the scheduled time for flight, I totally insist you should give a full refund for it, because I tried to cancel it before the flight and I received the email which informs that my flight was cancelled before almost 12hours to depart. Please reply to it.

I have a flight tomorrow and the government declare travel ban from march 20-april 14, we are asking for the re booking status of my flight. We sent an e-mail to clarify about rebooking, payments and other important details but until today no response. the confirmation code was GGJPJC under the name of Wispy Malimban Ross. We called the airline directly but the instruction was the details should be done by the travel agency were we bought the ticket. We are so confuse and anxious about the situation and do not have any clear instructions from the travel agency where we purchase the ticket, the amount of money spent for the ticket is not a joke so we need immediate reponse, if they cannot accommodate us please do refund the money that we used to pay. We are on edge without any knowledge of what we are suppose to do since the airline instruct us that the travel agency will be the one to do the rebooking since they don't have any access in our booking. I cannot find my first e-mail to them thru their customer service. But the photos that I uploaded are evidences that we purchase the ticket from the agency.

Hello!

I tried to contact Travelgenio several times by call but impossible to reach them. I also send an email but there also no reply.

I wanted to cancel my flight because of the corona virus we cannot enter in Switzerland now (my destination).

Because it's not my fault I also would like a refund, so please reply as soon as you can.

Hope having a reply soon.

I`m trying to contact Travelgenio for 01 week, about my flights from São Paulo to London and London Dublin, today (London to Dublin is cancelled) and I cannot.
I want to know what is going on with the way it is cancelled and I want a refund due to the Corona Virus.
My flight is today and I'll lose my money if I don't speak to Travelgenio ASAP.
Patricia Fernanda Pigari
E-mail: [protected]@yahoo.com.br
phone: +[protected].

Despite several contacts and reminders, there have been no refunds yet. I would like a refund soon. Nowadays, the response is heavy, so don't be excused. I told you all the reservation numbers, but I hope you can refund them as soon as possible.

reservation number: G2WQL6

moldives-Dubai round trip

departure date:2020.04.08 10:15

[protected]@suhyup.co.kr

I was supposed to get a refund on my ticket on March 24 through a chat with the staff on March 12, but the ticket has yet to be cancelled and has been issued.
At that time, the counselor said that a refund can be made for only 20 euros, and we keep all the chat details.
Ask for a quick refund.

Attached is the conversation.

Site: https://kr.travelgenio.com/customerservices/ko-KR/265
[protected]:30 AM CET
Transcript ID: DSotFxZKJ61Y7LjjZ0G00303X0W0W6V0

Your recent chat with Elena A

You
hi
I'd like to exchange airline tickets.
I'd like to change it to May.

Elena A
thank you for contacting us. Please confirm your booking code so we can check on changes.

You
xhxwjy

Elena A
thank you
please wait while we check

You
yes

Elena A
thank you for waiting...
the cost of change, per passenger is 40 EUR penalty from the airline + 0 EUR administration fees (SILVER customer) + rate difference (depending on date and seats availability=
)

You
Then, what is the date of the cheapest fare in May?

Elena A
we don't have a general view of dates and prices, we must check date by date and flight by flight...
if you indicate a date, we can inform you.

You
Is June possible?
I'd like to inquire about the price of June 2nd.

Elena A
thank you
please wait while we check

You
thank you

Elena A
sorry, but no availability for that date or after...
as you have involuntary cancellations from the airline in your reservation, you can request a refund...

You
What would happen to the penalty if the cancellation was made?

Elena A
there would be no penalty, but there would be 20 EUR as administration fees...

You
If so, I would like to cancel it.

Elena A
please wait then

You
yes

Elena A
thank you for waiting..
your case has been passed to our involuntary cancellations department...
they will contact the airline and they will give you an answer by email...
now you need to wait a bit longer...
is there anything else that we can help you with?

You
How long do I have to wait to get an answer?

Elena A
we cannot confirm how long it will take, sorry...
it depends on the airline...

You
I really hope all of this will be taken care of before March 24.
Are you sure it's canceled when you get an email?

Elena A
my colleagues will inform you about that...
first we need to check with the airline.

You
I hope you will take responsibility and cancel it.

Elena A
let's wait for the airline's answer to your request.
Is there anything else we can help you with?

You
thank you

Elena A
Thank you for your time, please be so kind to fill the survey after we close the chat room. Regards!

Hello I want to cancel my booking.

I really dissapointed, because I already cancelled my booking but I don'y have any replies.

My booking number is [protected] from Incheon to Vladivostok.

I want to refund my ticket.

Please reply to me.

Thank you.

Cancel my booking

RYB3WF

저늉 눼일이 대면 홙뷸 해즁다늉지 사게월 째네욥
줴가 얄야본 바뤄능 결쩨하고 백이쉽일이(콰드사마다 다룸) 지나즤 않우면 콰드사에 연롹을 훼서 헤외이의줴기를 신총할쑤있슴다. 환번 연롹해보쎄요. 저늉 어줴 그거슬 알아찌만 연롹을 해보뉘 안댕다능 뫌 쁀이었읍니다. 마냑 저초롬 지놨다면 몌일로 횹박을 해뵤세요. 저눙 어제 몌일 쥬소를 항개 알아눼어 보냈슙니다. 대츙 나늉 이만큠 기다려꼬 너눼능 약쏙도 지킈지 안코 몌일도 앙보고 몌일 보냉다고 했수면서 앙보내따. 일쥬일의 시가늉 줄퉤니 당쟝 홙뷸해라 그로티 아누면 나늉 법져그로 조치률 할쓔바께 엄따. 이로케하니 답쟝도 쟐 오고, 표가 이미 홙뷸대따명서 다윰쥬내로 됸이 들어오꼬라고 하뎌균뇨. 제갸 보낸 메읠 쥬소능 잉터네슬 보다과 알아냉건데 몌일 보눼자마좌 바료 읽도라규요. 도윰이 필요하시다묜 글 냠껴쥬세요 도와드리겠습다.

I bought a ticket from Gimpo Airport in Korea to Haneda Airport in Japan two months ago. However, due to the Japanese government's ban on Korean entry to Japan following the Corona Virus, it is not allowed to go to Japan. I would like to get a refund according to my flight ticket on March 31.
I left a lot of e-mails, but there is no answer.

Has anyone else had a similar experience with TravelGenio?
So, could you please kindly help me to cancel my ticket and refund.

Book number: QZY5XJ

Departed from Yekaterinburg, Russia on March 22, and paid for tickets to South Korea via Bangkok.Because of the corona, the Russian flight to Bangkok (s7) was canceled.I couldn't get on the plane, but the Travelgenio website says it was a normal departure, and it is the worst. Now my child is isolated in Russia, but he connects to another airline and pays for the ticket to upload to Korea.So I made a phone call to receive a full refund for the tickets paid by Travelgenio, and tried everything I could to do, such as Twitter mentions, send an email, or contact the customer center, but there was no answer at Travelgenio for 24 hours. We hope that Travelgenio will respond immediately and give you a refund. If anyone can help me with my situation, please contact me.Don't try to skip this with the same answer.
Reservation number [protected]

I have lately booked a flight through TravelGenio from Dar es Salaam/ Tanzania to Berlin/ Germany on the 9th of April. Due to covid 19, changes in the scheduled flight occured and I got the notification via email to contact you as a travel agency or the airline directly as soon as possible to avoid a loss of my booked flights. Therefore I am trying to contact you on your displayed 24/7 service hotline since days, but couldn't manage to get in touch with anybody from the customer service. Direct contact to the concerning airlines to re - schedule or at least receive proper informations is not possible due to the fact that I booked through a travel agency! I have already forwarded my complains to your customer email contact.

Furthermore, I understand the chaotic situation due to corona, but any communication at least would be desireably.
I kindly urge you to get in contact with your customers!

Hello I had an itinerary via Italy-Spain on April 7. However, there was a one-sided cancellation of the airline (Alitalia). The airline has prepared countermeasures, but it was a hassle for me to make two stopovers. Therefore I request a refund. I would like a full refund because it is a one-sided cancellation by the airline. LEE SANGWOO (WRSKTG)

This is the passenger who bought the ticket from Travelgenio last year December. Ticket number is EM3RM2.
Because of the change of flight schedule which was made by travelgenio's own way, I decided to cancel the ticket. 
You, travelgenio promised me to make a refund in 90 days. I've called you several times and your staff members promised me to make a refund. I even got the confirmation email from you that I am guaranteed to get a refund until 90 days passed.
Now, you travelgenio still did not make refund and I am about to sue you.
If you do not make refund in 2 days, I am going to institute legal proceedings.
Hope you get the refund as soon as possible.

i want refund my flight ticket. i sent few times email for refund, and informations of situation.

but nothing answer, and they deleted my comment, even i just written booking cord and asked situation.

so i call the airline, they said nothing charged any penalty and send me documents, i passed to TravelGenio(Travel2be)

but they did nothing to do.

Please check and text to me.

We want refund of booked flights from Brisbane to Tel Aviv Israel back in February 20.

Due to the coronavirus outbreak, both Israel and Australia banned travel and these changes have been completely outside of our control.

Can Travelgenio submit a refund request to the airlines (Qantas and Turkish) for our roundtrip flight?

We've been contacting Travelgeno via mail and call countless times over a month but hasn't got a single response so far. Can you please submit a refund request to the airlines?

Our booking number is: WFGDFN

TICKET:235-[protected] - 235-[protected] - Jung Hoon Sang
TICKET:235-[protected] - 235-[protected] - Park Mi Sun

I originally tried to book a flight on 21st. I was doing well untill the payment process got delayed. It took an hour so, naturally I assumed the payment was incompleted. So I tried again. And it didn't work, either.
So I booked through different travel agency, which took less than 30 minutes.
After 3hours since I tried to book a flight through Travelgenio, my card company sent me both of two booking(OMNYU3, OPHYIL) attempts actually worked, so that I have to pay both of paments.
This was outrageous. I sent the cancel request via webpage. I waited.
It gets worse.
After few hours, they sent me not the cancelation letter, but asking me about if I want to change the flgiht schedule, since they didn't get the ticket for 21st.
I replied: I WANT TO CANCEL THE FLIGHT.
Then I checked Travelgenio's webpage if my booking successfully cancled, then I found out they did not cancel my flight, THEY CHANGED MY FLIGHT SCHEDULE.
I knew Travelgenio won't reply fast enough, so I called the flight company.
And what they said is that my booking doesn't show up on their system.
Then what did I do? I called Travelgenio's costomer service, because I knew sending e-mail won't work.
I patiently have waited for 20 minutes, then the phone hung up when I was waiting. I never had a chance to talk to a real person over the phone.

Are you kidding me?
So 1. they didn't cancel my flight when I sent the request.
2. they changed my flight against my will.
3. and they even didn't sent me an e-ticket because my booking was not completed.
4. HOWEVER THEY REQUESTED THE CARD COMPANY MONEY FOR THE PAYMENT.
5. They just hung up the phone, even when you call the costumer service.
This, is, insane.
I'm writing this to tell everybody this company is pure scam.
Never use this travel agency.
They never call you back. They change your booking against your will.

I'm going to call the card company on next Monday.
Please whoever tries to use Travelgenio, read this complain and save your money and time.

Hi, I'm Byul Park.
I bought a ticket to Galapagos from Ecuador.
But I can't go there because all the borders are closed by the coronavirus.
I want a refund without commission.
I will wait for your reply. Thank you.

Reservation code : NB5HDP
Flight : AV 1630 - Avianca
TICKET : 134-[protected] - PARK BYUL

I do not receive any feedback for my request about cancellation.
Booking code [protected] / Booking code is: OMNYU3
I received your e-mail that you asked of change my flight schedule, I sent answer that I want to cancel this schedule, I do not agree with this change.
Cancellation is ongoing? When can I refund about this booking?