Tri-Emerald Financial Group
Reviews and Complaints

The company promised to take our clients and handle them in a diligent manner and pay us the amount we discussed. It took them over 4 months to start and complete the loan, then they refuse to pay us the amount they promised. People like Alex and Nick should not be trusted in that office.

Mr. Retail Division Manager?
Are you even a licensed individual? What is your NMLS number? That's right. You aren't even licensed and therefore committing fraud. I looked into this company 6 months ago, and they have been repeatedly calling me every week, so I finally spoke with Derek Triemerald. He promised me my loan would be completely free, but when I got the GFE there were fees in the loan that were not discussed like the title and escrow fees, and the $1940 fee was more than the competitors were charging. I spoke with his manager and got his name, and when I looked up both individuals, neither was listed on the NMLS as having a license. How is that possible? 2 people, neither licensed. I was burned in 2007 and wont get burned again by a scam company. Luckily Greenlight ended up doing my loan with no appraisal fee and no fuss, for less than TriEmerald could do it. Stay Away.

I started the refinace of my house with Tri-Emerald Financial in June of 2012, I was asked to sumit two years of 1040 tax returns, W-2, insurance for this house, mortagage papers for my primary residence, and two months of banks statements, allow for credit scores, and payroll stubs for both my wife and myself. Both my wife and my credit rating were impeccable and in the 800's. I was again asked to submit forms in July, August, and September. By this time after dozens of emails and phone calls, I was totally frustrated with the whole system and just let it go. I was later contacted by the supposed senior manager George Nyugen who said the previous representative was not doing his job and that is why he was taking over and would see this through to the end. Again I was asked to submit bank statments, W-2 forms, payroll stubs and mortgage statements, etc., etc. for the house I was refinancing and my primary residence. So September, October, and November statments were all sent, but now they needed a new appraisal since the previous had expired. I informed them that because they were at fault in expediting the loan, that I would not pay for a new appraisal. They agreed to pay for it, so I waited, and waited. Unfortunately, I was just laid off from my company after 3 1/2 years of working there. However, we finally signed the papers the 20th of December, but the pay off was not done and on January 3rd, 2013 I was called by Randy Van Orden, another sales manager and informed me that because I was no longer working, my loan would not be funded, even though the mortgage would be less than what I am paying now.
I would definitely stay away from this company. They procrastinate, lie, demand an exorbadent amount of information and never perform in any timely manner. This loan should have been processed in two months at the most. I have bought and sold houses and refinanced them numerous times and have never found a company so derelict in their performance.

Dr. John C. Rodriguez

This year 2012, I started the process of refinance with Tri-Emeral finacial group. I summited all the paper work. MY Fidco score is close to 800 for all companies. This company, made me spend $350 dollars on an appraisal of my home, I spended close to $500 dollars faxing documents, paying for ups delivery, and because I was waiting for closing, I was late 20 days paying my morgage. After they charge my credit card I never heard from them again. I called many times and asked in writting let me know when is closing. They never gave and answer. Please save your self many headaches. This company is comitting fraud. Stay away from this company. They are crooks. They are located in Lake forest CA

As with all lenders, our institution must comply with minimum underwriting criteria which all prospective borrowers must meet in order to gain approval for residential real estate loans on 1 to 4 unit properties. With a macro review of the criteria mentioned herein: Collateral (the home); capacity (income); and finally credit (tri-merge credit report).
Specific to the consideration of income, we require two years previous tax returns filed with the IRS to show stability in income. At the time of application (09/23/2011), Amy submitted her 2008 & 2009 tax returns – and a tax income extension for 2010 tax return filing which is honored by the IRS until 10/15/2011.
Since the submission of Ms. Tamimi’s application to underwriting was within 30 days of the expiration of the requirement to supply her 2010 Tax Returns to the IRS, she was conditioned complete her filing and furnish a copy of the updated tax return to underwriting consideration. If Ms. Tamimi submits her 2010 tax return to join her 2009 tax return already in the file and it shows steady (or increase) of annual income then we would be honored to facilitate her desire to refinance.
Customer satisfaction is our number one priority at Tri-Emerald Financial Group, and regret not being able to close Amy Tamimi’s loan for her.
To date this person has not called to discuss with management even though countless offers to speak with her have been offered.