Tripsta
Reviews and Complaints

This company is fraudulent and will be legally pursued until passengers get their money back. I cancelled my flight with tripsta due to an airline flight change and was entitled to a full refund which tripsta confirmed. After a few months of correspondence and tripsta staff continuing to blame the airline for delays with the refund and claiming they are sending them reminders, they stopped responding to emails at the beginning of July. After July, every time I send an email i receive a shady automatic reply with no signature that says if I have any issues with my ticket I need to deal with the airline directly (which we all know never works), while tripsta is undergoing customer service changes. NONE of the phone numbers listed ANYWHERE on the internet for tripsta work. If you try to book a flight on the tripsta website now, a message on their home pages says that tripsta is not taking new bookings at the moment. It has been more than three months since my ticket was cancelled and tripsta has completely disappeared off the face of the earth.

I am trying to organise a flight cancellation, Tripsta has advised that I must contact the airline(KLM), who advised me that I must cancel via Tripsta. I have emailed Tripsta twice and got the same reply, which means that Tripsta replies to emails with a rote message which is an autoreply, and does not answer questions. Their phone number also doesn't connect.

I have been told by the airlines repeatedly that I need to cancel the booking through Tripsta my travel agent, but they are completely uncontactable.

none of their phone numbers work, their email sends exactly the same automated message, I am not sure this company legally exists and provides a service as I have never used them before.

They have completely ripped me off.

I was rejected from the MEA front desk to take the flight because of visa related matter . Then I immediately called the Airlines hotline and cancelled the going ticket . So please do the needful to refund the whole ticked as we will not be able to fly. Appreciate your concern and prompt response.

I kept calling all the contact numbers I managed to find in the internet as well as sending many emails requesting the refund of my ticket but NO RESPONSE from your end.
Hence, please treat this matter with more concern and expedite refunding my ticket.
Regards
Khalid.

I have made a reservation for 2 tickets with booking no. F99525116, I cancelled my booking on June 1st, 18 then recieved a confirmation email of refund with no action, i called back and sent manu emails then i was told i ll get a refund within 30 days. It has been almost 2 months and no refund, i sent many emails and no reply and no one is answering the phone.

Many times I sent tickets cancellation request by email and automatic answer came technical problem
My booking reference number F97361709
My reservation No: SNMZJV
Please it is my right to cancel the tickets
Invoice details
Client's Details Name
Address
City
Country
Document Type
YAHIA MEHAISN DOHA
DOHA
Qatar
Client's Code Occupation VAT ID
Tax Office
[protected]
No
[protected] - 5239307
TRIPSTA S.A VAT ID EL999098484 Tax Office FAE ATHINON 4 KARAGEORGI SERVIAS 10562 ATHENS Greece
INVOICE
Way of Payment : CREDIT CARD
Description of Services Booking ID
[protected]
Type of Service
AIR TICKET
Route
CAI - IST, IST - DOH
Ticket Nr
[protected] YAHIA MEHAISN Arrival : 30.08.2018 Departure : 29.08.[protected] SALWA KHALIL
Arrival : 30.08.2018 Departure : 29.08.[protected] MAHMOUD MEHASAN
Price
Taxes
Date
06.03.2018
Total
1.354, 07
1.354, 07
1.017, 80
595, 12
595, 12
595, 12
1.949, 19
1.949, 19
1.612, 92
Total:
7.029, 12 QAR
Client's Details Name
Address
City
Country
Document Type
YAHIA MEHAISN DOHA
DOHA
Qatar
Client's Code Occupation VAT ID
Tax Office
[protected]
No
[protected] - 5239307
TRIPSTA S.A VAT ID EL999098484 Tax Office FAE ATHINON 4 KARAGEORGI SERVIAS

Hello, Tripsta Client code :[protected]

Booking code: F102939663

I bought the tickets on 5 May, 2018 2 tickets from Tripsta, yesterday I received a call from AirMoldova saying that my tickets have cancelled because Tripsta didn't pay to the airline . I receive the e-ticket from Tripsta and invoice. I don't how to get in touch with Tripsta to get the refund. Could you please help me .
Regards,
Liudmila

[removed]
Folkestone
Kent
CT19 4BJ
England
0044 [protected]
[protected]@gmail.com

Dear Sir/Madam

My name is [removed]
I booked online air tickets with Tripsta for my self and my parents and my sister from Islamabad Pakistan to London on 23 May 2018 however we did not travel with Kuwait airways. I have asked Tripsta to refund me but they said it will take one month for refund. they said that will contact Kuwait airways for official refund. it more than a month I did not get any answer from Tripsta. could you please find out what is the Issue. as a evidence I attach all the documents which I have from Them.

Kind Regards
[removed]

Re: Cancellation / Refund - When will i receive my refund? - [protected] - sk19632
Inbox
x

Tripsta Passenger Service Center [protected]@tripsta.co.uk via sendgrid.me
Mon, Jul 16, 10:57 AM (8 days ago)
to me

Dear Customer,

Thank you for your message. To immediately address your question, please note that this is an automated message which contains generic information regarding the changes to our customer service structure.

If you have an existing booking with us your tickets remain valid. If you need to make any changes, cancellations, or if you have any questions regarding your booking, please contact the respective airline directly.

Please note when speaking with the airline that you must provide your reference number provided by the airline (which can be found on your e-ticket) and not the tripsta reference number.

We are sorry for any inconvenience caused and we thank you for your understanding.

Best regards,

The tripsta team

----- Original E-Mail -----
From: [removed]@gmail.com
To: [protected]@tripsta.co.uk
Date: [protected]:57:00
Subject: Cancellation / Refund - When will i receive my refund? - [protected] - sk19632

Gender : Male
First name : [removed]
Last name : [removed]
Email address : [removed]@gmail.com
Mobile Phone : 44 [protected]

Message : Waiting for refund

Re: Cancellation / Refund - I would like to cancel my booking - [protected] [ID#1a5-6306725]
Inbox
x

Tripsta Passenger Service Center [protected]@tripsta.co.uk via sendgrid.me
Fri, Jun 8, 9:46 AM
to me

Dear Mr. [removed],

Thank you for contacting tripsta Passenger Service Center.

We would like to inform you that if you cancel your booking F104181321, 181 GBP per passenger will be refunded, according to the service package and the fare's rules. Should you wish to cancel the booking please confirm by replying to this email (stating the name(s) of the passenger(s) you wish to cancel), latest 24 hours before departure.

Important information

If you want to cancel your booking, our service fee as well as any discount offered on the price of your ticket (including any kind of special discounts such as vouchers etc.) at the time of booking will not be refundable.

Please be aware that the refundable amount is subject to change, depending on the days prior to departure.

In case of cancellation, due to external factors like bank or airlines procedures, any corresponding amount may take 1-5 working days before appearing in your bank statement.

Once the cancellation is complete and the refund is processed, we will send you an email informing you accordingly. Please note that until you receive confirmation of the cancellation, the ticket(s) will remain active as originally booked.

For urgent inquiries please contact our call center. Our passenger service center operates 24 hours a day.

Thanks again for choosing tripsta. If you need anything else, please feel free to let us know. My colleagues and I are always happy to assist you!

Best regards,

Andrei Grigore
Passenger Service Center
Happy with our Service? Leave your rating
tripsta
Website: tripsta.co.uk
Telephone: +[protected] (standard rates), 08:00am to 06:00pm Monday to Friday and (+[protected] (£0.30/min), 06:00pm to 08:00am Monday to Friday and weekends
Fax: (+[protected]
Contact us: Send us your request
Tripsta S.A.
4, Karagiorgi Servias, 105 62, Athens, Greece
Download our App
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Email Disclaimer:
The information contained in this email is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is prohibited and may be unlawful. In these cases please notify the sender immediately.

----- Original E-Mail -----
From: [removed]@gmail.com
To: [protected]@tripsta.co.uk
Date: Jun 7, 2018 12:49:31 PM
Subject: Cancellation / Refund - I would like to cancel my booking - [protected]

Gender : Male
First name : [removed]Ahmad
Last name : [removed]
Email address : [removed]@gmail.com
Mobile Phone : 44 [protected]

Message : Dear Sir/Madam We cold not travel to the UK because my mother was very ill. I have contacted Kuwait Airways They Advised me to contact you. would you please refund my money. Kind Regards [removed]

Acknowledgement of receipt of your request
Inbox
x

Tripsta Passenger Service Center [protected]@tripsta.co.uk via sendgrid.me
Thu, Jun 7, 10:49 AM
to me

Dear customer,

Thank you for your message.

Please note that this is an automated message, do not reply this e-mail. Your email request number is: 6302569

Kind regards,

Tripsta Passenger Service Center

+[protected] (standard rates), 08:00am to 06:00pm Monday to Friday and (+[protected] (£0.30/min), 06:00pm to 08:00am Monday to Friday and weekends

Refund
Inbox
x

[removed]
Wed, May 23, 11:53 AM
Dear Sir/Madam Could you please refund my money because my mother is very ill we could not travel. Kind Regards [removed]

IBE Refund
Thu, Jun 7, 9:09 AM
to me

Dear Customer,

Please contact your agent to obtain refund…

Thanking you

Ibe_refund

From: [removed] [mailto:[removed]@gmail.com]
Sent: Wednesday, May 23, 2018 1:54 PM
To: IBE Refund
Subject: Refund

This email was scanned by Bitdefender

Thank you, I will do that.Will do, thank you.Thank you for your response.

Ticket Sale Receipt, F104179746
Inbox
x

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Attachments
Tue, May 22, 3:08 PM
to me

Dear Sir/ Madam,

This is an automated email generated by a computer. Please do not reply to this email.

Please, find attached your billing receipt/invoice for the service provided by Tripsta.

For any further information please do not hesitate to contact us.

Sincerely,

Tripsta Accounting department

7 of 9
Flight booking notification
Muted
x

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Mon, May 21, 2:02 AM
to me

Dear Mr/Mrs [removed]

You have made a flight booking with reservation id (F104181321), and you still haven't fill the necessary information in order to travel. Please click here and provide all the information required in order to be able to travel

Yours sincerely,

tripsta.co.uk Team

tripsta.co.uk
Mon, May 21, 2:02 AM
Dear Mr/Mrs [removed] You have made a flight booking with reservation id (F104179746), and you still haven't fill the necessary information in order

[removed]
Mon, May 21, 5:15 AM
---------- Forwarded message --------- From: tripsta.co.uk Date: Mon, 21 May 2018 at 06:02 Subject: Flight booking notification To: Mun

[removed]
Mon, May 21, 5:31 AM
to ali

8 of 9
E-Ticket
Inbox
x
Kuwait Airways Flight 101
May 23-Confirmation #F104181321-No Updates
Kuwait City KWI
10:00 AM
Terminal
M
London LHR
2:45 PM
Terminal
4
Kuwait Airways 206
ISB to KWI May 23, 4:50 AM
Kuwait Airways 101
KWI to LHR May 23, 10:00 AM

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Sun, May 20, 5:27 PM
to me

tripsta.co.uk tripsta.co.uk Reservation number: F104179746
Thank you for choosing tripsta.co.uk,
This is your e-ticket receipt. Please print this document and present it to check-in desk along with your passport or Identification Card.
Passengers
First Name Last Name Frequent Flyer No. Ticket No.
Mr. [removed]Ahmad [removed] N/A [protected]
Departure Flight
Islamabad to London
Wednesday, 23/05/2018 Airline reservation No: VOWIJD
Total flight duration: 13h 55min
Stops: 1
Flight
Islamabad, Pakistan
Benazir Bhutto Int. Airport (ISB)
04:50
23/05/2018
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
06:40
23/05/2018
Terminal M Flight duration: 3h 50min
Class: Economy (L)
Equipment: Airbus A330-200
Kuwait Airways KU 206
Connection 1 Kuwait Int. Airport (KWI)
Stop duration: 03:20
Flight
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
10:00
23/05/2018
Terminal M London, United Kingdom
Heathrow (LHR)
14:45
23/05/2018
Terminal 4 Flight duration: 6h 45min
Class: Economy (L)
Equipment: Boeing 777-300ER
Kuwait Airways KU 101
Baggage information
Passenger Checked baggage
Mr. [removed] 2 pieces of baggage

Cancel my booking

Change my booking

Add baggage to my booking
Contact details:

tripsta.co.uk
IATA code: [protected]
Telephone: +[protected]
Contact
Official travel documents and visa information
Before you travel make sure you have all necessary visas and official documents required for the country you are visiting. Travelers from some countries depending on the destination are obligated to issue a Visa/Transit Visa or ESTA. For this reason passengers have to become familiar with the required travel documents by contacting the Embassy. Furthermore, please note that for some destinations a minimum 6 months passport validity is required.

IATA passenger rights
In order to view the IATA passenger rights, please click here.

Check-in information

Airport check-in
Please make sure that you arrive at the airport 2 hours before the flight departure. We advise you to verify this information with the airline.

Online Check-in
If you wish to check-in online, please visit the airline website, 24 hours before your trip.

Baggage and handbag allowance

Hand luggage
It is usually allowed to carry only one piece of hand bag inside the airplane according to most airlines' policy while the allowable weight of hand baggage varies by company. According to the provisions the European Union has set, the dimensions of hand luggage do not exceed the following: 56cmx45cmx25cm (including handles, exterior cases and wheels).

Checked baggage
Usually one piece of baggage, not heavier than 20 kg is allowed per passenger. In any case, the passenger should be aware that allowable kilogram limits of baggage/hand-luggage and their dimensions vary by company and depend on the baggage policy each company follows. For this reason, it is useful for the passenger to contact the airline company. Furthermore, please note that there is an extra charge for any additional baggage/weight, the price of which varies depending on the airline's policy.

Security Information (Prohibited articles that you may not carry onboard)
Under the new conditions set by the European Union for the safety of flights, passengers should not carry in their baggage the following
Compressed gases: deep freeze, flammable, non-flammable and poisonous.
Corrosive as acids, alkalis, mercury and lead batteries.
Explosives: ammunition, fireworks, flares, pistols, caps and all types of firearms.
Flammable liquids and solids: such as lighter fluids, matches, paints, color solvents and lighters.
Radioactive materials.
Bags and briefcases with incorporated alarm devices.
Oxidants.
Poisonous and infectious substances.
Other hazardous materials such as magnetic materials that cause discomfort or irritation.
Hand bags
Liquid formulations in the hand luggage beyond the checkpoints at the airport and on aircraft. This does not apply to luggage delivered to check-in and to liquid formulations in a container with a capacity of 100 milliliters (ml) at most. The containers must be placed in plastic, transparent, resalable bags with a maximum capacity of 1 liter per passenger. As fluids are defined the followings: water, drinks, soups, syrups, ointments, lotions, oils, perfume sprays, gels of all categories, liquids conditioned under pressure such as shaving foam, deodorants, toothpaste, liquid-solid mixtures, other items of similar consistency.
Exceptionally the following can be transferred in the hand luggage
Medicines, dietary foods and baby food considered necessary during the flight, but passenger may be asked to prove their necessity.
Liquid formulations such as drinks and perfumes the passengers have bought on the plane or at an airport outlet located after the checkpoints. These items are sold in special sealed bags, and passengers should not open before they pass the control of hand luggage at all stations of embarkation and transit of airports throughout the route of their travel.
Also it is worth noting that under USA legislation, the possession or transfer of all types of lighters is prohibited in luggage and hand luggage for flights bound for USA.
We note here that the above list is indicative. For more information please contact the airport or the operating airline.

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Sun, May 20, 6:07 PM
to me

tripsta.co.uk tripsta.co.uk Reservation number: F104181321
Thank you for choosing tripsta.co.uk,
This is your e-ticket receipt. Please print this document and present it to check-in desk along with your passport or Identification Card.
Passengers
First Name Last Name Frequent Flyer No. Ticket No.
Mr. Faqir Mohammad [removed] N/A [protected]
Ms. Hamasa [removed] N/A [protected]
Ms. Suraya [removed] N/A [protected]
Departure Flight
Islamabad to London
Wednesday, 23/05/2018 Airline reservation No: VS4S4H
Flight
Islamabad, Pakistan
Benazir Bhutto Int. Airport (ISB)
04:50
23/05/2018
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
06:40
23/05/2018
Terminal M Flight duration: 3h 50min
Class: Economy (L)
Equipment: Airbus A330-200
Kuwait Airways KU 206
Connection 1 Kuwait Int. Airport (KWI)
Stop duration: 03:20
Flight
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
10:00
23/05/2018
Terminal M London, United Kingdom
Heathrow (LHR)
14:45
23/05/2018
Terminal 4 Flight duration: 6h 45min
Class: Economy (L)
Equipment: Boeing 777-300ER
Kuwait Airways KU 101
Baggage information
Passenger Checked baggage
Mr. [removed] 2 pieces of baggage
Ms. Hamasa [removed] 2 pieces of baggage
Ms. Suraya [removed] 2 pieces of baggage

Cancel my booking

Change my booking

Add baggage to my booking
Contact details:

tripsta.co.uk
IATA code: [protected]
Telephone: +[protected]
Contact
Official travel documents and visa information
Before you travel make sure you have all necessary visas and official documents required for the country you are visiting. Travelers from some countries depending on the destination are obligated to issue a Visa/Transit Visa or ESTA. For this reason passengers have to become familiar with the required travel documents by contacting the Embassy. Furthermore, please note that for some destinations a minimum 6 months passport validity is required.

IATA passenger rights
In order to view the IATA passenger rights, please click here.

Check-in information

Airport check-in
Please make sure that you arrive at the airport 2 hours before the flight departure. We advise you to verify this information with the airline.

Online Check-in
If you wish to check-in online, please visit the airline website, 24 hours before your trip.

Baggage and handbag allowance

Hand luggage
It is usually allowed to carry only one piece of hand bag inside the airplane according to most airlines' policy while the allowable weight of hand baggage varies by company. According to the provisions the European Union has set, the dimensions of hand luggage do not exceed the following: 56cmx45cmx25cm (including handles, exterior cases and wheels).

Checked baggage
Usually one piece of baggage, not heavier than 20 kg is allowed per passenger. In any case, the passenger should be aware that allowable kilogram limits of baggage/hand-luggage and their dimensions vary by company and depend on the baggage policy each company follows. For this reason, it is useful for the passenger to contact the airline company. Furthermore, please note that there is an extra charge for any additional baggage/weight, the price of which varies depending on the airline's policy.

Security Information (Prohibited articles that you may not carry onboard)
Under the new conditions set by the European Union for the safety of flights, passengers should not carry in their baggage the following
Compressed gases: deep freeze, flammable, non-flammable and poisonous.
Corrosive as acids, alkalis, mercury and lead batteries.
Explosives: ammunition, fireworks, flares, pistols, caps and all types of firearms.
Flammable liquids and solids: such as lighter fluids, matches, paints, color solvents and lighters.
Radioactive materials.
Bags and briefcases with incorporated alarm devices.
Oxidants.
Poisonous and infectious substances.
Other hazardous materials such as magnetic materials that cause discomfort or irritation.
Hand bags
Liquid formulations in the hand luggage beyond the checkpoints at the airport and on aircraft. This does not apply to luggage delivered to check-in and to liquid formulations in a container with a capacity of 100 milliliters (ml) at most. The containers must be placed in plastic, transparent, resalable bags with a maximum capacity of 1 liter per passenger. As fluids are defined the followings: water, drinks, soups, syrups, ointments, lotions, oils, perfume sprays, gels of all categories, liquids conditioned under pressure such as shaving foam, deodorants, toothpaste, liquid-solid mixtures, other items of similar consistency.
Exceptionally the following can be transferred in the hand luggage
Medicines, dietary foods and baby food considered necessary during the flight, but passenger may be asked to prove their necessity.
Liquid formulations such as drinks and perfumes the passengers have bought on the plane or at an airport outlet located after the checkpoints. These items are sold in special sealed bags, and passengers should not open before they pass the control of hand luggage at all stations of embarkation and transit of airports throughout the route of their travel.
Also it is worth noting that under USA legislation, the possession or transfer of all types of lighters is prohibited in luggage and hand luggage for flights bound for USA.
We note here that the above list is indicative. For more information please contact the airport or the operating airline.

[removed]
Mon, May 21, 5:16 AM
to [protected]@gmail.com

[removed]
Mon, May 21, 5:30 AM
to ali

9 of 9
Flight booking confirmation
Kuwait Airways Flight 101
May 23-Confirmation #F104181321-No Updates
Kuwait City KWI
10:00 AM
Terminal
M
London LHR
2:45 PM
Terminal
4
Kuwait Airways 206
ISB to KWI May 23, 4:50 AM
Kuwait Airways 101
KWI to LHR May 23, 10:00 AM

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Sun, May 20, 5:13 PM
to me

tripsta.co.uk
Flight information tripsta.co.uk Booking code: F104179746
Thank you for choosing tripsta.co.uk

This is your booking confirmation email. When the payment of the reservation is completed, you will receive your e-ticket within a short period of time. In some cases this may take up to 48 hours, depending on your departure date. If you don't receive the e-ticket within 48 hours, please contact us.
Important Information
For the specific airline it is necessary that you provide the following information, which is required for your check-in and boarding:

1) Passport or ID card number
2) Expiration date of passport or ID card date of issuance
3) Nationality
Please click here to enter this essential information.

Information If you will not provide the above information before departure, you may experience problems during check-in!

Passport
Departure Flight
Islamabad to London
Wednesday, 23/05/2018 Total flight duration: 13h 55min
Stops: 1
Flight
Islamabad, Pakistan
Benazir Bhutto Int. Airport (ISB)
04:50
23/05/2018
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
06:40
23/05/2018
Terminal M Flight duration: 3h 50min
Class: Economy (L)
Equipment: Airbus A330-200
Kuwait Airways KU 206
Connection 1 Kuwait Int. Airport (KWI)
Stop duration: 03:20
Flight
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
10:00
23/05/2018
Terminal M London, United Kingdom
Heathrow (LHR)
14:45
23/05/2018
Terminal 4 Flight duration: 6h 45min
Class: Economy (L)
Equipment: Boeing 777-300ER
Kuwait Airways KU 101
Baggage information
Passenger Checked baggage Price
Mr. [removed] 2 pieces of baggage Free
Passengers
Name Date of birth Frequent flyer
Mr. [removed] [removed] N/A
Payment details
Passengers Price Taxes and fees Total
Adult: 1 £221.31 £75.38 £296.69
Total £221.31 £75.38 £296.69
Discounts -£19.67
Service Package £0.00
Total price: £277.02
Service Package details
Standard: £0.00
Handling charges: £45.00
Priority assistance: -
Refund policy: -
Flight compensation: -
Payment card
Credit card type: Visa Debit
Card number: 465858
CVC/CVV:
Card exp. date: XX/XX
Card holder first name: M A
Card holder last name: [removed]
Contact details
Receipt
First name: [removed]Ahmad
Last name: [removed]
Email: [removed]@gmail.com
Mobile: GB7577355206
Address: 25 ST FRANCIS, ROAD
Zip / City: CT19 4BJ / FOLKESTONE
Country: United Kingdom
Official travel documents and visa information
Before you travel make sure you have all necessary visas and official documents required for the country you are visiting. Travelers from some countries depending on the destination are obligated to issue a Visa/Transit Visa or ESTA. For this reason passengers have to become familiar with the required travel documents by contacting the Embassy. Furthermore, please note that for some destinations a minimum 6 months passport validity is required.

Terms and Conditions
Tripsta.co.uk as an intermediary between customers and airlines bears no responsibility for any changes, delays, and/or cancellations by the airlines. Our company is in constant contact with airline companies and is trying to inform our customers about any changes in flights.

Customer Service
24 hours a day, 7 days a week
Mon-Fri: 08:00-18:00
Phone: +[protected] (Standard Rates)
Mon-Fri: 18:00-08:00 and on Weekends
Phone: +[protected] (£0.30/min)
Contact us

tripsta.co.uk [protected]@tripsta.co.uk via sendgrid.me
Sun, May 20, 6:02 PM
to me

tripsta.co.uk
Flight information tripsta.co.uk Booking code: F104181321
Thank you for choosing tripsta.co.uk

This is your booking confirmation email. When the payment of the reservation is completed, you will receive your e-ticket within a short period of time. In some cases this may take up to 48 hours, depending on your departure date. If you don't receive the e-ticket within 48 hours, please contact us.
Important Information
For the specific airline it is necessary that you provide the following information, which is required for your check-in and boarding:

1) Passport or ID card number
2) Expiration date of passport or ID card date of issuance
3) Nationality
Please click here to enter this essential information.

Information If you will not provide the above information before departure, you may experience problems during check-in!

Passport
Departure Flight
Islamabad to London
Wednesday, 23/05/2018 Total flight duration: 13h 55min
Stops: 1
Flight
Islamabad, Pakistan
Benazir Bhutto Int. Airport (ISB)
04:50
23/05/2018
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
06:40
23/05/2018
Terminal M Flight duration: 3h 50min
Class: Economy (L)
Equipment: Airbus A330-200
Kuwait Airways KU 206
Connection 1 Kuwait Int. Airport (KWI)
Stop duration: 03:20
Flight
Kuwait, Kuwait
Kuwait Int. Airport (KWI)
10:00
23/05/2018
Terminal M London, United Kingdom
Heathrow (LHR)
14:45
23/05/2018
Terminal 4 Flight duration: 6h 45min
Class: Economy (L)
Equipment: Boeing 777-300ER
Kuwait Airways KU 101
Baggage information
Passenger Checked baggage Price
Mr. [removed] 2 pieces of baggage Free
Ms. Hamasa [removed] 2 pieces of baggage Free
Ms. Suraya [removed] 2 pieces of baggage Free
Passengers
Name Date of birth Frequent flyer
Mr. [removed] 01/01/1959 N/A
Ms. Hamasa [removed] 28/10/1992 N/A
Ms. Suraya [removed] 08/10/1967 N/A
Payment details
Passengers Price Taxes and fees Total
Adults: 3 £663.93 £225.60 £889.53
Total £663.93 £225.60 £889.53
Discounts -£85.95
Service Package £0.00
Total price: £803.58
Service Package details
Standard: £0.00
Handling charges: £45.00
Priority assistance: -
Refund policy: -
Flight compensation: -
Payment card
Credit card type: Visa Debit
Card number: 492181
CVC/CVV:
Card exp. date: XX/XX
Card holder first name: [removed]Ahmad
Card holder last name: [removed]
Contact details
Receipt
First name: Faqir Mohammad
Last name: [removed]
Email: [removed]@gmail.com
Mobile: GB7577355206
Address: [removed]
Zip / City: Ct194bj / FOLKESTONE
Country: United Kingdom
Official travel documents and visa information
Before you travel make sure you have all necessary visas and official documents required for the country you are visiting. Travelers from some countries depending on the destination are obligated to issue a Visa/Transit Visa or ESTA. For this reason passengers have to become familiar with the required travel documents by contacting the Embassy. Furthermore, please note that for some destinations a minimum 6 months passport validity is required.

Terms and Conditions
Tripsta.co.uk as an intermediary between customers and airlines bears no responsibility for any changes, delays, and/or cancellations by the airlines. Our company is in constant contact with airline companies and is trying to inform our customers about any changes in flights.

Customer Service
24 hours a day, 7 days a week
Mon-Fri: 08:00-18:00
Phone: +[protected] (Standard Rates)
Mon-Fri: 18:00-08:00 and on Weekends
Phone: +[protected] (£0.30/min)
Contact us

[removed]
Mon, May 21, 5:16 AM
---------- Forwarded message --------- From: tripsta.co.uk Date: Sun, 20 May 2018 at 22:02 Subject: Flight booking confirmation To: Faq

[removed]
Mon, May 21, 5:30 AM
to ali

I have seen several complaints what i am about to write, TRIPSTA cancelled my booking without my consent. Trip which i planned was a surprise visit to my family and now that has been jeopardized. Anyways i have lost hopes that TRIPSTA will re book and i have done it myself now thru airline directly. Where is my money and when will i receive it. i have had a chat with airline and they informed that the amount has already been refunded... to whom was it refunded ? TRIPSTA or my account ? you guys have left me with no choice other than filing a case against your company. i may have to spend some extra money but i am sure its worth a try since you are not being responsible for your acts. good Luck

I booked flights in south africa george to joburg return with tripsta. The return journey was delayed and tripsta could claim a refund on my behalf from south african express airways. Despite having all the information and contacts in south africa four months and five customer service representatives (supposedly) no refund was obtained. During this time i discovered i had paid a 100% premium on the ticket price so my refund could only be for half what i paid. Tripsta booking refund ref: f74696607 original booking reference with tripsta 6w7chr. In addition the phone service was inoperative as the phone call was terminated by tripsta as soon as it rang. Kind regards
roy riley

Dear Sir/Madam
I booked 2 tickets on Tripsta for my kids from London to Maputo by Tap Portugal using Tripsta then we changed our plans and asked for refund but in a fist instance spoke to a member of staff who told me that we will get that in 28 days but last week got an email from Tripsta informing that we are not getting any money back as they have stopped selling tickets so we have to contact the airline, who are also not taking any responsibility in paying our money back.
What we should do now to have our money?
Please help me as we spent a lot and seems like this company is real fraud.
Regards
ASSANE SALAMO

I bought an airline travel ticket from online booking agent Tripsta. Due to medical reasons, I had to cancel it. Tripsta has stopped tradind and looks like had gone bust. Theu do not snswer phone. Any email sent to them comes back with autogenerated email asking to contact airline directly for making changes or cancellation of unused ticket as they have stopped trading/operations . However airline is refusing and asking me to go back to Tripsta.

Please cancel my ticket and refund the money.

I booked my family a short trip to Paris. When the confirmation came through it stated the wrong flights. I queried this and asked for flights to be changed to the correct flights. I then receive an email to say there is nothing you can do and contact Air France direct. I did this and no one can help as do not have access to my booking. Now Tripsa are ignoring my emails and I can't get through on the telephone. The customer service is so very poor and I have now realised that a few people have had the same happen to them - confirmation has wrong flight details! I was willing to pay any amendment fee or even cancellation fee and then rebook but this isn't an option. They have just kept my money! I have requested a copy of the terms and conditions and asked for more info to allow me to contact the right department for Air France (reference numbers or telephone numbers) - I am getting no where!

my booking canceled without approve from me and tripsta not reply on email
Booking code: F99456596 / Mon, 16/4/2018
E-ticket [protected]/[protected]/[protected]

and i contact with egypt air he give me company name Alsarh Travel Agency
after contact he said we are just Providing inventory and should contact to tripsta
and i`m not getting any replay from tripsta
all documents attached.
tripsta Scam.
please need your support
BR

I booked flights through tripsta from
Melbourne, Australia to Bali in September, I need to change these flights. When I called the airline these flights appeared to not exist no one Could find my flight anywhere.. called multiple airlines. Can not contact Tripsta in any way, have called multiple numbers online, they are all dead. Have emailed numerous times with no response.

Hi I have been trying to cancel my flight booked through Tripsta for days which is tomorrow I have sent several messages on the online contact form and no one gets back to me I have tried calling both UK numbers one doesn't work and the other just cuts off after 5 seconds. This is atrocious and really unfair, they are the ones giving all travel companies a bad name.

I am suppose to be travelling KL-Santorini on 11 July with TK via Istanbul. I got an email yesterday saying my flights has been cancelled.

I contact Turkish Airlines and Aegan and they have said that it was Tripsta who cancelled the reservation and it was no longer valid. The airlines cannot help me and was told to speak with Tripsta.

I have emailed twice (7/8 July), I have tried to call EVERY number for Tripsta I can find online, I have also sent them a message via facebook. No reply from any.

Please help, how can I get a refund or reinstate my flights as I need to travel?

I am urgently trying to cancel a flight due to serious illness and can't get a response from Tripsta. The airline says they cannot cancel because booking and payment made thru Tripsta. Very frustrating and unsatisfactory. None of Tripsta numbers working not even premium numbers
I have sent 3 on-line requests for a reply but their generic message says cancellation must be done with airline- the airline says this is not the case

I booked flights for my family of 4 through Tripsta to fly with Qatar from Perth to Paris. I paid extra for a service package to allow for changes and cancellations. When my wife had to stay back a week due to work we called Tripsta to change dates of her ticket. Tripsta explained we had to cancel my wife's ticket and they would only charge us Qatar's cancellation fee of approx £100. We agreed and ticket was cancelled. We bought new ticket directly from Qatar. We then received an email from Tripsta that only less than half of the ticket price would be able to be refunded. When I then contacted Tripsta to complain they sent me a very friendly email apologizing for the confusion and that we would get a refund of the cancelled ticket as per the agreed conditions. All this happened before our departure to Paris.
A couple of days after our arrival in France we received an email from Tripsta informing us that they wouldn't be able to refund us the cancelled ticket due to "technical problems" and we had to contact the airline Qatar.
This is obviously not an option. We tried. As the tickets were purchased from Tripsta. So we are now waiting for Tripsta to respect the commitment they made during a call and an email to refund us the ticket minus the approx. £100 Qatar charges for the cancellation. We have repeatedly contacted Tripsta and I'm now in contact with an UK based lawyer specialised in the travel industry.

I had booked a ticket through there agency. But there was a change in the flight from the airlines side so I cancelled the flight and asked for a refund.
The airline agreed to a full refund and the agency told me that i should get my money back in about a week. I called them after about 13 days, but their phones do not work. I emailed them and filled the contact forms.
Finally they reverted that their agency is under insolvency and i should contact the airlines directly for refund.First of all why should they ? I paid you and you are supposed to pay it back. But i still called the airline and they told ghe same thing. They can not do anything about it.
Tripsta buys the tickets in bulk when the prices are low and sells them at a profit.So they have no responsibility as an airline.
So why would you not pay me atlst what i just paid for. It is tripsta's responsibility to refund me. I earn ut the hard way and not by swindling people.
Return my money.