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This seems to be a typical free trial scam business that sold me a product as a free trial for which I only authorized to pay a shipping cost of $4.95, or what it seemed to me at the time of purchase. However, the full conditions of the offer, that were outlined in the Terms and Conditions link that was hidden at the very bottom of the page in a small print, were such that I as a customer got automatically enrolled into a subscription program once I pushed the payment button. Such subscription came with a trial period that I had to cancel within 14 days, or I would get charged a full price of the product which I was going to receive and pay for every month until I cancel the subscription. The cost is, of course, ridiculously overpriced. I got an email order confirmation immediately via an email that stated a price of $4.95 and nothing else. There was, however, an additional small charge of $1.63 on my credit card for which I never was provided any receipt. It took about the same time to receive the product as the trial period itself, 12 days shipment out of 14 days trial that began when the order was placed, on Nov 16, 2015. I only got alerted when I noticed the additional $1.63 charge on my credit card at which point I contacted the company. That conversation via email happened on the last day of the "trial", Nov 29 . The next day I was charged the full amount of the product, $99.95, which the company agreed to refund in full given I ship the product back at my expense and taken in consideration that I was lucky enough to question the company just a few hours before the trial expired, which was considered as the cancellation of the subscription. The Terms and Conditions of the deal have NOT been clearly indicated on the order web page, nor clearly communicated to me by any other means; nor was I engaged in any affirmative conduct acknowledging the Terms and Conditions. The Terms and Conditions link was not placed near the final Submit button, neither immediately above nor below of the button, nor in any clear view on the web page. As such, I consider the whole ordeal as the intentional deception and scam. The products are advertised via many many different web sites such as http://www.supplementq.com/. The company's website itself does not offer any products. It just states the company contact info and the Terms and conditions: http://trubelleza.com/ The transaction info on the back statement comes as a UK company: Country Code: GB - United Kingdom Merchant : OUTBOUND TELEMARKETING MERCHANTS Merchant Information: 18885891342CLEANSKIN LONDON 000 WC2N4JF Transaction Date: 11/16/2015
I agree with all the above comments above on Tru Belleza. This is a scam company, and I agre it should be a case for police investigation.
Terms & Conditions for those who read them properly before purchasing :
A trial offer is a way to get the full 30 day supply of Instalift Rapid Wrinkle Control where you pay only $4.95 upfront and enroll in our monthly subscription. After the trial expires (14 days), you are charged $99.95 for that initial bottle. Every 30 days thereafter, you will be charged $99.95 and shipped another bottle. A trial is not a free sample. The price of $99.95 that you pay is for the full 30 day supply bottle that was shipped out. The Anti-Wrinkle Moisturizer trial is only $4.95 upfront and just like the Instalift Rapid Wrinkle Control trial. You will be enrolled in our monthly subscription. After the trial expires (14 days), you are charged $89.95 for that initial bottle. Every 30 days thereafter, you will be charged $89.95 and shipped another bottle. A trial is not a free sample. The price of $89.95 that you pay is for the full 30 day supply bottle that was shipped out. When you order a trial, you have to check that you agree to our terms and conditions and enroll in our monthly shipment program. There will be a $1.63 fulfillment packing fee per trial order. Applicable sales tax may be applied to all charges.
Important Notes:
The trial begins the same day you order. It doesn’t begin when you receive the trial in the mail.
Applicable sales tax may be applied to all charges.
We allow only 1 trial purchase per household.
As part of ordering a trial, you agree to join a recurring membership plan. You can modify your subscription anytime by contacting us.
Email is the fastest way to get a response. Email us at support@trubelleza.com
This is not a free sample offer. We only sell Trū Belleza as a trial, which turns into a subscription or individual bottles.
In your emails, please provide your full name, and phone number.
The trial period begins on day of order. To clarify, it does not begin when you receive the product.
Our delivery times depend on the delivery service selected and may be disrupted. We can not be held responsible for reasonable delays by customs, the delivery carriers, weather circumstance or holidays.
Customer is ordering the product with no signature required unless the customer specifically requested to pay an extra fee of $10 for trackable shipping. The shipment tracking code # is the sole item and will serve as proof of delivery without a signature requirement.
The customer agrees they must show proof they emailed us to our proper support email address before escalating an issue to a third party/financial institution. Otherwise, any escalation will be considered invalid.
C'est incroyable. Comment les banques, VISA entre autres, peuvent-elles endosser cette arnaque. Mon épouse s'est fait flouer le mois dernier et VISA Desjardins m'a immédiatement donné un numéro de téléphone [protected] ils savent très bien ce qui se passe) où il n'y a pas de réponse. On me met en attente et ensuite une boite vocale. Donc incapable de canceller ou de contester. Heureusement, j'ai finalement trouvé "http://trubelleza.com/terms/" où il est facile d'annuler l'abonnement caché. Mais, jusqu'à maintenant, je dois payer VISA = 114, 92$ US = 151, 99$ CDN. Évidemment, j'ai cancellé ma carte de crédit.
It's incredible. How banks, VISA, among others, can endorse this scam. My wife was swindled last month and when i called VISA Desjardins, they immediately gave me a phone number [protected], so they know very well what going on with this bill) when there is no answer. They puts me on hold and then on voicemail. Therefore unable to cancel or contest. Fortunately, I finally found "http://trubelleza.com/terms/" where it is easy to cancel the hidden subscription. But by now I have to pay VISA = US $ 114.92 = $ 151.99 CDN. Obviously, I canceled my credit card.
i got the 2 samples but was charged on my credit card on the 26 of april 16 $147.71 FOR THE NEW BEAUTY and on the 28 of april 16 $132.41 for pretty face today. i did not order these products and i did not receive the products. i would like to be refunded and cancell my account with you.
I agree with all the above complaints about the very bad practices of Tru Belleza. I order two free trials (one of them was an offer when I odered the first one) and my products arrived three days before the 14 days because I am in Canada, so I did not have time to even try the product. Then I realized that my credit card was charged with about $260 and there are no words to describe how mad I was. I called my bank, and I tried to reach the company. After two days they sent me an email saying they were not accepting more refunds and they offered me a VIP price which I rejected inmediatly. I asked them to cancel my account but I am still frustrated with such a disrespectful attitude. If the products are really good...do not worry, the clients will order them again and again, but no, they are a real scam and I am very sad I was one of the victims.
Very crooked company! No where does it say that you pay full price for a free trial after 14 days. Of course it takes 7-10 days to get the "free trial" and you have to cancel before the end of the 14 days. I did cancel to the company by e-mail and indicated I did not wish to receive any further products however I discovered that they wanted a separate e-mail for each item (of which I had two). I called the day it appeared on my account and received a $40 credit for a $149 dollar bill. They are scammers and crooks of the worst kind. Do not get taken in by their website. Just a bunch of lies. BEWARE! BEWARE!BEWARE!
I ordered the same trial but I was charged for $280, is there a way to get our money back? Where can I contact them?
I ordered this trial wrinkle face cream in dec 2015. I have rec'd many products which I did not order and returned each one and I have all the tracking numbers to prove it from Canada post. I have written and emailed several times. they keep charging my credit card and it has reached hundreds of dollars. I did not order any of these products. I have requested a refund which I have not received. the phone numbers that I have tried I cannot reach anyone any time of day or night. could you please help me with this complaint?
I ordered the trial, there is nothing on the website saying they will automatically charge your credit card for the price of the full product when you get this trial. You do not have 14 days in which to try it as you have already been charged the day after you receive it. This is a scam and should be pulled of the market. I am aiming to get my money back but have very little hope of it.
Ditto to the above, this company needs to be put out of business.
Well the same thing happened to me as happened to many of the above. Small information box to provide your information with hidden terms, hardly receiving the sample before having over $300 deducted from my credit card. I called them immediately and they won't refund!
Oh my gosh, i phoned again my credit company and confirm if my credit is already cancelled and i found out that they got money in my credit card for 140 on May 9 again. What kind of company is this. This totally a scammer
I just went on their web-site to see for myself what all the advertising was about. I too filled out the free trial but something said not to send it. Within minutes I got my first call and while on the line with them someone else from their company was calling me on another line, within 10 mins. I had six different calls. I told them not to call me again this was harassment and if I wanted to by their product I would have already purchased it. Stay away from this company everything about them is shady.
Biggest scam. When I received my trial is was half dried up and couldn't even try it. Got busy with some surgeries and before I knew it I received 2 more orders. They wouldn't refund any of them. Not even the dried up trial. With they money exchange they were even more expensive. Cancelled. Will see if they try to send another shipment. Won't be surprised if the try to squeeze another one out of me. Told me once it leaves they are not responsible for it. Not even the dried up on. I should have know better. Please don't make the same mistake as I did.
This exact same thing happened to me. FREE trial website then all of a sudden my credit card is being charged for $260 CDN because I didn't cancel within 14 days of order and a lengthy shipping time. They luckily give you the option to cancel your account over the phone by following the prompts at which point you won't be charged for any MORE product. I clicked through the prompts to speak with a customer service rep who told me "didn't you read the terms and conditions?" and proceeded to tell me they're not giving me my money back. I wish I had read this discussion board before getting scammed by these thieves. What a terrible company!
I wish I had googled these reviews before ordering both trial products. I was billed the correct amount initially and then discovered 2 more charges today totaling $323.00! I called the Canadian contact number for Tru Belleza immediately and a lady answered the phone explaining the fine print in their terms of agreement. I was so ticked off that I told her they should all be arrested for scamming the general public & that they were completely pathetic. When I demanded a full refund & after an hour on the phone, she said they would agree to pay me back only $115.00. Who knows if I'll ever see it though . I also called my bank & they said that their terms have their a** covered so well, that I'll have to pay the balance because I agreed to their terms. Unfortunately, my bank said it happens to people every day and that I was lucky to be offered a $115.00 refund. Either way, it totally sucks & I'll never order anything online again.
I whole heartedly agree! I have just realized what I am caught up in. They have made over $500 Canadian in charges on my credit card in one month. I didn't realize the charges were there, until the "subscription" showed up before my statement. I am now in the process of trying to fight this subscription and I would rather pay the shipping expenses to Canada Post then give them another dime!
Like all of the above, I too decided to try their sample only to learn later it is a complete scam. It looks like I will simply have to chalk it up to experience and NOT make the same mistake again (i.e. ordering over the internet). Criminal charges should be levied against this firm and force them to refund payments made to anyone that got taken by their cheating methods. C'est la vie!
On May 8th I saw this ad on Facebook endorsed by Celine Dion, so I ordered it thinking it was only going to cost me $4.95 for shipping for a free trial. After putting in my credit card information, I immediately got a call from these people & she had all my info that I gave them but she asked me for the 3 numbers on the back of my credit card & I said I would not give them to her...she wanted to know why & I said I don't trust you as I had immediately become suspicious...she asked me twice & I said no...just cancel this whole thing. That didn't happen...2 days later on May 10th I called my credit card company & she told me to cancel right away...she gave me this # [protected]. I called & got a voice mail & I said to Cancel. I had a Canadian # as well that was on an invoice they emailed me & when I called that #...it said your order has been cancelled. My card has been charged $38.71 in US funds which is now $51.49 Cad...so if I get off with this much I am lucky! This company is nothing but a scam...I feel I am smarter than this but got sucked in!
Same thing happened to me. And I was actually looking to see if I was enrolling in a monthly subscription but could not see it anywhere on the order page. Should have known better. Deceitful company only meant to rio people off. Nor would they allow me to return the unopened product as my 15 days were up when I noticed the new charges on my credit card. It's a scam meant to rip people off! Infuriating and extremely overpriced!
This camp any is definetly a sca. Oi was charged 134.00 after free samples
I sent five emails and three phone calls. No response. They tried to put through another charge but I cancelled my visa and had a new card issued
This company should be charged. Forget dr oz endorsement.
Absolute scam. I wish I had read all these complaints before I order the product.
Its a scam! So I ordered the trial cream- then 10 days after i ordered I am charged 150$ Canadian! I am told too bad.
Like others there was no terms and conditions link that was easily seen when I ordered.I am trying to get my money back but as of right now no luck...
I tried a sample of an eye cream from this brand and it required my credit card. I did not authorize them to charge me later for $139.39. I only paid the $5 for the free trial. I want my money back.
I live in Canada, I believe the sample came from the U.S, but this new charge came from London?
SCAM SCAM SCAM SCAM - I ordered the TRIAL only and have since been charged $541.31 for products I did not order or want and had to cancel my credit card, even after advising them that I did not authorize any charges they kept charging my credit card. They are fraud, scammers and need to be stopped from taking from honest hard working individuals... Help me stop them! I also hope that someone with authority does something.. this needs to stop...
C'est de l'arnaque ce produit
I have also been scammed by this company. Apparently the fine print states that I have joined the monthly club! I had to contact my credit card company to hopefully stop these payments to them. I have definitely learned if something seems to good to be true if most likely is. So far they have offered me a refund of $40. I'm trying to talk to their upper management but apparently they have no interest in talking to me. They say they have cancelled my subscription but how can I be sure. This place is very deceitful and I plan on making a big stink on social media about them
A total scam can say anymore than the rest of you have. I called my credit card company they could not dispute transaction because of clauses they make sure you do not see. I stated I would pay as a learning experience, but not to let them charge my card again. She told me I had to contact the company can cancel. She gave me the phone number [protected] and they answered and I got my cancellation numbers.
I have just fallen victim to this scam as well. They shipped my pruduct 5 days after I was charged for the initial 'free' trial and then charged me the full amount before I even received their product. I have been after them for a week now since they didn't even provide return instructions. I do think this is an unethical business practise and they should be held accountable by some sort of consumer awareness board if not a legal court.
first of all ordered trial free offers paid shipping and did not receive it in time to do the trial then they put trough a supply that was not authorized on my credit card wouldn, t take it off my card but gave me a small discount i still have not received the mdse it has been a month the mdse was age defying wrinkle serum and instalift
Dear TRU BELLEZA SUPPORT?
Just wanted to send you a note to thank you so much for helping me lose weight in my bank count $152.00 Canadian Dollars.
Your skincare product was hard to resist thinking it would help me minimize aging lines which you guys are great at promotions. I guess this would be with everyone’s money that you’re scamming from. KEEP IN MIND KARMA HAS WAYS OF COMING AROUND CAN’T WAIT TO SEE WHAT IS IN STORE!
Please understand the cream I ordered was to help reduce lines however this experience has allowed me to gain more lines from stress. Thank you so much for aging me with your products .
I Want to also mention that you have the best customer service, nothing better than someone talking over you. Repeating themselves like a robot even when you tell them that you want to cancel services they repeat the same thing over. Also you should know as a company dealing with advanced skincare products. Takes more than 14 days to allow skin to adjust to new products. I bet you if I asked customer service skincare details they wouldn’t be able to explain a thing. I couldn’t even understand MARINE that what I have to call her because she didn’t even introduce herself to me. OOH MARNIE HOW I LOVED YOUR INTERACTION!
My favorite part was when she hung up on me. After she did that it reminded me to put on Madonna’s song Hung up! I haven’t heard it in a while.
She had to be one of the rudest people I’ve spoken with in a long time. All I say about this is she is 5-star quality very class act. I wonder how she feels at the end of her shift when she goes home. Knowing she is scamming other people’s hard working money. Donna summers I think MARNIE will remake your classic song “She Works Hard for The Money”
I’m sure other people are dancing like I am, called the angry dance and yelling cursing I’m telling you these people make good hits.
This company also slipped when they sent me email talking about the product I ordered. Sending me information about a totally different company! Which is a similar scam product.
The lesion here is to NOT order products on line, the fine print is hidden and this is where they get you and your stuck. TRU BELLEZA SKIN CARE PRODUCTS & ANY DIET PILLS pop ups.
PLEASE FORWARD THIS MESSAGE SO NO ONE HAS TO EXPEREINCE THIS!
KARMA IS A B HAVE A GREAT DAY MARNIE!
J'ai reçu des échantillons dont j'ai payé les frais de transport et là on me demande de payer pour des produits que je n'ai pas reçus et dont ils ont pris l'argent sur mon compte visa, je demande que l'on me rembourse
138.55 $. Et 153.96 $ et tout ça Américain alors voyez vous l'arnaque
Merci
i ve buy your product and i want to know if its normal that the cream really smell like baboon sperm?
my son told me after ive put your product on my face that i smell like "hot garbage" or like an old rotten sperm bank...
do you know that your product are pure junk?
have a nice day
Jizzy Onyourface
I got sucked in on the free trial. Word you have 14 days to cancel. Wrong the two separate orders for 10.00 US funds added. For free trial, one for wrinkle cream, then the surm.
I didn't even get the chance to stop order during the 14 days when I was charged 24 hours after full price for of each item 134.75 US plus shipping the other order 150.00 plus shipping. Within the week of that order I was charged again for both products separate. 410.00 dollars on my card. Wow. You don't even get a chance to us the 14 day so called freebie before they charge your card behind your back. Bull.
What they DO NOT TELL YOU ITS US FUNDS AFTER THE FACT found out you can order from Canada
What they DO NOT TELL YOU YOU HAVE TO PHONE TWICE TO CANCEL YOUR ORDERS, TWO SEPARATE NUMBERS FOR WRINKLE AND ANOTHER FOR SRUM. I found this out through my credit card company. My card company told me as I read my bill with them IN DEED AFTER MT FREE SAMPLE THEY BILLED ME 24 hours after the full price of each, and 24 hours before the 14 day trial was to be canceled they billed again full price of each product..
Guess what before I was able to cancel anything I was charged 400.00 dollars. PAID IN FULL. when I phoned all the numbers that were given and spoke to someone the feed back from their end was a joke. I had to phone three times to cancel each order and the background feed back was a joke . I could not hear a damn word being said, I kept repeating can you switch your phone over so there is no feed back. This went on for a hour. I said f it. Phone my card company and said cancel all charges. SCAM 100, 000% SCAM
Its a scam. They send u out free sample but if u dont call to cancel your auto renewal within 14 days from day u order it, even tho you don't get items till after the 14 days, they charge u over 300.00 automatically to your credit card.
I also did not notice any terms & conditions and thought I was only agreeing to the $3.95 USD charge. A month later I was charged $149.99 CAD and my credit card company gave me a different number to call [protected]). It was a Sunday so the answering machine said that the normal business hours were 9-5, Monday to Friday. Luckily I did not hang up right away because I was then connected to a live person anyway! How deceiving! After much arguing, I managed to get back a "courtesy refund" of $50 USD. I made sure I got a product cancellation reference number, as well as a refund reference number for my credit card company.
Total scam! Call their customer service line [protected] and hang on the line. Demand a refund and stay on the line with the customer service rep until you get one - $100 US was the max I could get. My credit card company said they have had many complaints against this business and that they have the legal side figured out, still unethical but apparently legal. Make sure you get them to send you an email with the details of your cancellation as well as refund before you get off the phone with them. This is the only proof you have to give to your credit card company should they try to charge you again. Expensive lesson learned and to top it off, the product burned my eyelids. Stay clear of this company!
Same thing happened to me. Before I realized that there was even a 14 day trail. My credit card showed two charges, one for 99 and one for 80 something. I called the number trying to stay calm. Once they offered me $40 on each charge. I said that's not acceptable. Then they offered me $50 on each product totalling $100. That's not acceptable either. I'm still out almost $100. I demanded a full refund from these people. Well, I got hung up on several times. When I demanded to talk to a supervisor each time the person I was talking to said that they were the supervisor. Not only that, they would also put me on hold and say that they were going to talk to the"finance department". Yeah right, there's no finance department. I asked them what country I was calling, because it's obvious that nobody there is from South Carolina. Nobody would tell me. At the end of the day they refunded me $100 dollars and told me to ship the product back for the rest of my refund? I'm still not ok with this. I would like to shut this place down. I don't normally get scammed. I would consider myself a smart consumer, but they caught me off gaurd. It was a horrible judgement call on my part to trust this "free "trial. . The names they gave me are Victoria, Andrea, Anne, and Ricky.
I ordered for Anti Wrinkle and serum free. They are not free at all.
I paid the order twice and I would receive a refund s.v.p. I've never allowed to take these amounts on my MasterCard.
Usually we get a glimpse of the order, I would never have allowed if I had seen the amounts. This is false advertising.
I expect a refund in the shortest possible time
Order confirmation 3232998 for Derma Gen and 3232996 for Nova Care
Hi,
I was also scammed and I'm very upset. I placed this order on April 20, 2016, My credit card was charged 5.14 and 6.45. for the promotion, then on May 6th I was charged 148.96 and I called about it when I saw it on my statement because I didn't know I was going to be charged. The product is still in the box, I have been too busy to even open it. Of course, when I called it was just over the 14 days which I was not aware of and apparently not the only one, so I couldn't send it back, so I cancelled it but meanwhile didn't know I was buying it in the first place. My credit card ended on May 6th so I thought that was it. Very poor customer service, reduced the price 38.48 for each one. OK fine, then I received my bill today and was charged another 134.92. I called again and no satisfaction. Why am I charged 134.92 when I cancelled it? I didn't even know I was charged this until today. This is not good enough. I am disgusted. To pay for this product and it's literally still in the box and I couldn't return it, It is not good enough ! I wish I had to check this out before hand. I told them today I am reporting this and then I find all your comments. It wouldn't be fit for me to say what I want, but TRU Belleza, you are no more TRU and you should be ashamed of yourselves. Your customer service is terrible and you are crooks. I have a confirmation telling me it takes 7-10 days after it leaves their warehouse to be delivered and they give you 14 days to check it out. Oh, this is a good one, on April 27, it's ready for shipment and then I'm charged May 4, transaction date, Give me a break. How is this even allowed? I still can't find where it says 14 days and I was not told it. That support number is a joke, I believe it's the same person working on three different lines and 2 more pretending to be the supervisors. As others pointed out this is THEFT!