Menu
For Business Write a review File a complaint
Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
Reviews and Complaints

www.bbt.com

Learn how the rating is calculated

1.8 979 Complaints
Claimed
Truist Bank (formerly BB&T Bank) has claimed their business profile
Write a review File a complaint

Truist Bank (formerly BB&T Bank) Complaints 979

ComplaintsBoard
C
10:36 am EST

Truist Bank (formerly BB&T Bank) Vehicle lien releases

I have a customer that purchased a vehicle with us. An error was made when processing and Truist was put on as lienholder in error. I called 2x to have the title released to me so I can correct the lienholder. I was told that I will be sent a paper lien release. I explained to both people (the first Tyler) (the second did not give me her name) that PA doesn't accept paper lien releases the are electronic titles. Tyler told me he had to research and then we were disconnected. The nameless representative I was talking to was giving me an attitude. I tried to explain that a lien paper lien release will not work and they have to release the title electronically. She proceeded to tell me that I would be sent a paper lien release. On our application PennDot will not accept paper lien releases. The lien has to be removed electronically. Will someone be able to follow this up and release the lien to me so I can correct it?

2017 Mitsubishi Mirage ML32F3FJ9HHF10715

Thank you,

Caroline Knowles

Title Clerk

Star Auto Mall

3730 Nazareth Pike

Bethlehem PA 18020

My email is: [protected]@starautomall3730.com

My direct line is: [protected]

The Dealerships number: [protected]

Desired outcome: I would like the title to the Mitsubishi released to Star Auto Mall so I can correct the lienholder.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
A
11:58 am EST

Truist Bank (formerly BB&T Bank) Overdraft fees

My account has not been this far overdraft. I have been charged over 430.00 worth of overdraft fees, and I don't even have overdraft protection. Get this, on 2/2/2023 at around 8:35 a.m. in the morning, I contact the customer service department. They tell me that it is nothing that they can do to help me. He said because when I was with BB&T, I had fees waived in the past. The first representative showed me empathy ( Adrian) ,however the second rep. ( David H) did not show empathy. He gave me options that I did not qualify for because of all of the fees, and he was very rude and disrespectful. He should not be working for Truist. He made me feel like I was less of a person , and I feel I was violated because I am an African American women. I have never been treated so bad by a bank in my life. I will be closing my account very soon. I can not allow myself to be treated like this. Ultimately , no one could help me, and I am stuck with over 400 dollars in Overdraft fees ,and not to mention, I am not eligible for the overdraft fee free account. Waste of my time, a whole 10 years gone down the drain, never again.

Desired outcome: Overdraft Fees waived

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
P
9:38 am EST

Truist Bank (formerly BB&T Bank) Charge off and credit report inaccuracy

To Whom This May Concern,

Hello, I am contacting a manager at Truist for further assistance about a very complicated and confusing incident that occurred to my account with Suntrust before the merge of Truist.

In September of 2021, I received an email from Suntrust stating that my account had a transaction come out of my account without my consent. As a result, I filed a claim with the fraud department to get this resolved. I received an email from Suntrust with the claim number and account number stating that they will resolve the issue.

In September 2021, I received another email from Suntrust stating that the investigation was resolved and that they will be issuing a refund of $139 .

Because of the inconsistencies and the bad experience with Suntrust, I told them that once the credit was issued back into my account that I would like to close the account.

I was then sent countless emails and documentation proving that the issue was resolved and the $139 was being credited. I was also told that the credit will hit my account before closing simply because they could not close the account without it being positive. I fully agreed to have the account closed after the funds were posted. To further make sure that everything was good, I put money into the account before closing so that they could mail me a check or credit before it closed just in case. I never received a check.

While all of this was occurring, I was then told that Suntrust would be merging with Truist. However, at this point, my investigation had been closed, and I consented to not to move forward with an account with Truist. I called to make any remaining balances paid so that my account was eligible to be closed everywhere including my savings and credit card.

For one year, I have not heard anything nor received anything from Suntrust about my account, as it was from confirmation that the account was closed, settled and done. I also called twice afterwards to confirm this.

To my surprise; exactly one year later, I got a notification from my credit report that Truist was reporting a charge off on my account. I called Truist around fall time, probably October 2022, to get confirmation on what was going on and why I was getting notification on my account about a Truist bank that I have never done business with as well as never having an account with.

I was told by a representative that due to the merge, Suntrust and Truist were having issues with completing the merging account. I told this representative to please search for any opened account with my name under Truist and to confirm the validity of my account with Truist. The representative confirmed that there were no accounts opened with Truist and the only thing that she sees is a Charge Off of a Rewards Credit Card with the amount of $2200. I told the representative that there should not be a charge being reported to Truist with the Credit Card because the $2200 was completely paid off before the merger of Suntrust. I then asked the representative to please note that I do not have any accounts with them and that the $2200 charge off was paid and settled before the merge of Truist. The representative further confirmed that they have no record of me owing anything and that I should contact my credit agency to dispute.

I contacted my credit agency to dispute and they also confirmed that the reporting was wrong and they updated my account accurately around November 2021.

After a year of dealing with this, it is now January (2023), I now have Truist off my credit report and confirmation that it was accurately reported. To my surprise I got a phone call from a collections agency stating that I owe $600 to Truist. I asked for further information about this and was told that they do not have any information regarding why I have a $600 balance. I was then told to contact Truist to get a more accurate explanation as to why I had a $600 balance sent to collections.

When I called, I spoke with Taylor. Her ID number is G42421. Taylor and I tried to confirm and find any information pertaining to a $600 account. Taylor confirmed that the only thing she could find was an open balance of 130 that was due on a Suntrust account and another $62 accounts. Which is ridiculous to me because I was told that I had nothing owed. I told Taylor that this is really confusing as I already spoke with a rep who told me that I don't have an account with Truist and that I did not owe anything. Taylor further explained that she also could not see anything past the $130 balance and that the account could have possibly overdrafted to 600 due to fees that accumulated.

At this point, I am confused as to how 600 has accumulated on an account that I no longer have and a Truist account that was never opened.I further explain that Suntrust policy is that you cannot even close an open account until after the accounts are in a positive, therefore there is no way my account was closed while still negative, I also asked her to send me any information, documentation, statements, letters or anything that can further validate the accruing of fees to any account related to Suntrust or Truist with the days it accrued. I was then told that there was NO information regarding documentation to be sent over to me. I was also told by Taylor that I can dispute this issue to the collections agency.

But here is the issue, I never received anything from Truist or Suntrust saying that I owe $130 or even $600. I did not receive any documentation about my account being merged to Truist for it to even accrue interest. But instead I received an email from Suntrust stating that the investigation I reported before closing my account was settled for the amount of $139. And $139 was credited back into my Suntrust account. Which means that the balance of $130 from Truist should have never accrued interest because this was already investigated and settled with documentation of the incident.

So I have a couple of question and I will need some help and assistance with Truist Manager or Corporate to help resolve these Issues:

1) Can you please provide the notes/recording of the conversation I had in October/ November 2022 with the representative in Truist confirming that I had no account with no balances even in Charge off excluding the credit card rewards? Because all of this could have been prevented.

2) I need someone to send me a statement, information or letters sent or dates stating that I owed $139 and the amount of days that it was accrued during the times that I called to ask question about the account and told there weren't any accounts.

3) Can someone please provide a copy of my credit report where Suntrust or Truist send documentation to my credit stating that I had a charge off and that the charge off was inaccurate.

4) Can someone please provide the last statement I had with Suntrust and any statements with Truist, if there is any.

As of right now, I have all the documentation attached to the letter to further start an investigation. Also, the last statement that I received from Suntrust was in September. Therefore, on my end there is no documentation that I owe anything.

Can someone please give me a call back at [protected] so that we can further investigate these accounts and get the issues resolved.

Please let me know.

Regards

Purecia Matthews

SS-2795

06/19/1991

Account Dispute/Charge Dispute

[protected]

Desired outcome: Dispute Charges. Refund and Take Charge off of credit.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
S
5:57 pm EST

Truist Bank (formerly BB&T Bank) Checking

Truist discontinued a routing number and never bother notifying me. I was charged additional $25 returned check fee. All my old checks from another bank which was acquired by SunTrust and then Truist are now useless. Their representatives are no help at all. The first representative said she couldn't do anything, told me to go into a branch and see if Truist have any promotions. I stated that I would like to speak to a representative from a local branch. The second local representative promised to call me back on whether they could get me new checks and waived the fee of $31 by the end of the business day, but never bother calling back. It has now been three weeks and still nothing. $31 for checks is outrageous.

Desired outcome: Truist replace my old checks with new ones for free and reimbursh me $25 for the returned check fee.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
K
10:14 am EST

Truist Bank (formerly BB&T Bank) Waiting over a month for claim to be resolved - analyst not doing their job

I have filed a dispute November of 2022. Claim number C-[protected] In the meanwhile, the company I disputed the charge from, called me and asked me to drop the dispute stating they will provide their services. For this reason I dropped it. Unfortunately, the company did not provide their services, so I called Truist on 12/21/22 to re-open the claim. Someone created a new claim number C-[protected]. I called back on 1/9/23, claims department. They told me to call back two days later for the update. Since that day I have been calling back every two days to receive the same message "we are waiting on the analyst". On 1/23/23 I requested to talk to the manager. They put a request in and told me that someone will call me within 24 hours - no one did. I called again today 1/27/23. The lady who answered, asked me for my claim number. I told her that at this point I have two for the same case. She mumbled under her breath "Girl, just give me the [censored]ing claim number". When I said "excuse me?" she pretended like nothing happened. She told me that they are still waiting on the response from an analyst. I asked to be connected to the manager. She put a request in for a manager to call me within 24 hours.

Desired outcome: Have a manager to call me and have this case resolved with my money to be refunded.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
12:41 pm EST

Truist Bank (formerly BB&T Bank) Savings account

This is the first bank that I have ever encountered where they charged me a $5.00 fee just for moving my funds between my Savings and Checking accounts. That is absurd. I am currently out of State now, but when I return, I plan to close my accounts with this facility. After all, you have had use of my funds with little or no interest, yet you still felt it necessary to grab more. Good Bye Truist.

Desired outcome: No fees should be charged, especially when you have full use of my funds at very low or no interest at all.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
E
10:26 am EST

Truist Bank (formerly BB&T Bank) Overdraft fee

Good day,

I am filling a complaint against the two companies, that merged to form Truist.
SunTrust & BB&T. When the bank was SunTrust, the customer service was great, they attended to my financial needs and were extremely helpful. However, since the merger of the other banks to create Truist. It has been nothing but a nightmare each time. I had an incident occur on January 25, 2023 where, I didn't realize, I overpaid a bill using the bill pay. I called the vendor, had them reverse the payment to put it back on the account. I had a previous incident in December, where my overdraft was reversed due to me overpaying an organization, I had no idea I overpaid. This incident was the same I was advised in December that my courtesy is up to 72.00, I asked in December, I have up to 72.00, so this means if another event were to occur like that I still have another 36.00 dollars, I can have removed they stated yes. Well, I called and realized that the same event occurred, I called the vendor to have that transaction reversed. In, which they politely obliged and then I called Truist to have the 36.00 removed. They advised that 72.00 is only once a year. I advised that the money would be coming back and that this fee still meets the requirement of 72.00 a year. They would not process my request. In which, I informed them that I will not pay a fee on a money they will be getting back and that this does not help the customer., especially a customer of more than 5 years before the company decided to merge as Truist. I filed a complaint. I am not satisfied with the resolution and I would like a refund of the 36.00 dollars to then complete the agreement on this account and close it out.

Desired outcome: REFUND OF $36.00

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
M
8:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Truist Bank - mortgage division, escrow account

In Jan 2022 when I purchased my retirement home Truist purchased the mortgage note. Truist insisted on an escrow account for property taxes and insurance. I have paid timely the entire year. In October 2022 when I received a copy of the County tax bill I saw the escrow would be insufficient. I mailed Truist $1000 stapling a copy of the tax bill to the check to make sure they got a copy and knew what the funds were for. Now I get a notice from the County that Truist didn't pay the tax bill and they want my house. I contacted Truist but they give me a song and dance routine that's it's the County's fault. They admit they received what I submitted to them, but have failed to explain why they didn't apply it to the tax bill. They have failed to pay the bill while penalties and interest continue to increase on the tax bill. They have failed to explain what they did with the monies escrowed.

Desired outcome: Pay the tax bill with the monies they received. Provide an adequate accounting of the escrow account. And fix the escrow amount so this NEVER happens again. Hire people for your escrow department that can read and do math.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
Y
12:06 pm EST

Truist Bank (formerly BB&T Bank) Non sufficient funds charges

Truist has a deceitful online customers account interface. They have robbed me a number of times! They don’t honestly show online how they assess the fees they assess, you can’t trust the balances they show you as they are inaccurate at times. I called customer service today because I I show my account is overdrawn and has been assessed an NSF. I asked the representative to please explain as I had made a deposit to cover all my pending transactions yesterday before the banks cut off time. I apparently was short 2.00 of the deposit I was made. However after logging into my account this morning I see I have a positive posted balance and one pending charge. According to representative I have been assessed an NSF because of the pending charge. Even the posted balance is positive. She says it’s because you can receive an NSF for a pending charge even if it has not posted and that she was showing a negative balance on her end. Online states I was assessed a the fee due to another transaction. They are thrives in my opinion and super unfriendly. No customer service what’s so ever. Beware.

Desired outcome: All the fees to be reimbursed and to change the online account system the have.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
G
11:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Allowing an active customer and account holder trick my wife and I in a professional wire scam and fraudulent manner

It all happened in January of 2022! A Truist Bank account holder in a Truist Branch in Estero, Florida professionally with believable scamming ways he tricked and convinced us to wire money without us knowing anything of the fraudulent action. This lying man to our money and Truist did not protect this crime from happening! We lost $19,300.00 and Truist says they have no idea where our money went! This is so incredible and we cannot give up or give in. We are retired public school teachers and senior citizens. We need our funds back soon. We are hurting so bad!

Desired outcome: We would appreciate all our $19,300.00 fully returned to our bank account

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
B
12:12 pm EST

Truist Bank (formerly BB&T Bank) Checking account

Mobile deposit ($ 3,150.00) held for reason unknown, Deposited on Thursday, January 19, 2023. The funds still not in account Saturday January 21st. Made a call to customer service on January 20th and agent said “funds are under review and may not get paid from MAKER Bank. I called the MAKER bank and they see no problem with the funds and they successfully left (Huntington Bank) Manager said very common problem with TRUIST Bank. Please note, I have made several (eleven mobile deposits from this same Huntington institution and the same maker account including an identical mobile deposit only 24 hours previous January 17th)

NUMBER 2.

Deposited “Square” funds in the amount of $4,000 on Thursday January 19th. TRUIST system says the exact same verbiage in the system “Items may not get paid from MAKER Bank (American Express). This Truist Customer Service representative hung the phone up on me. (She was foreign and less than ledge-able)

Third phone call January 21st to Truist customer service was again unable to give a reason other than “funds from MAKER may not get paid.

3 calls over 2 days and Truist has my $7,100 leaving me unable to travel for business tomorrow to Savanah, GA.

TRUIST issues are a weekly battle and disrupt my time and work.

I transferred more than $100,000 dollars last Wednesday to this account. Monday you will see a withdraw of those funds never to return.

Desired outcome: Return my funds immediately. Pay restitution. Be fined by the FTC for bank fraud.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
N
1:16 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Called my local branch for some assistance with my account. The person who answered the call would not even look up my account, they transferred me to a customer service number. That person made it very difficult to even look up my account and then would not give me any information. She looked up the charge in question, but told me she could not see or...

Read full review of Truist Bank (formerly BB&T Bank)
ComplaintsBoard
U
2:09 pm EST

Truist Bank (formerly BB&T Bank) Dispute resolution

I have been with Truist Bank (formerly Suntrust) since 1989. I disputed a transaction and received confirmation letter 1/10/23 that they would perform a review. On 1/11/23 I received letter they had denied my claim for reimbursement without a dispute analyst gathering my documentation which included video. And how did they finalize investigation overnight? I actually cancelled the claim 1/11/23 because the contractor refunded me, but had I not I would've lost the money. I no longer trust this bank to protect my interests.

Desired outcome: That the letter I received "denying" my claim be changed to I cancelled claim which is the truth. I wish to have the new letter sent and want no record of my claim being "denied." I wish to have no negative reports.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
A
5:17 pm EST

Truist Bank (formerly BB&T Bank) Cashing a check from my employer at drive thru window

They could not cash a 66.00 dollar check from a customer that has been a customer since 1980 and before. I gave them my driver's license and they could not update my id because of a system issue. I have another bank actually interested in my business and I are really tired of Truist issues. Just not the same bank as BBT.

This happened at the Truist off of S Main St Kernersville about 3:30 1/18.

Desired outcome: Better service for customers.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Hide full review
1 comment
Add a comment
N
N
Natalie Abreu
US
Jan 19, 2023 1:18 pm EST

My branch tried not cashing checks for me either and I filed a complaint with the Better Business Bureau and they told me I was right that your bank should be able to cash your checks for you. They actually called and had to re-educate the branch with their current computer system on how to cash one's check.

ComplaintsBoard
B
12:51 pm EST

Truist Bank (formerly BB&T Bank) Lack of professionalism

On 1/10/23 I contacted a Mr. John Netherton and asked for a return call leaving my name and a brief message regarding the nature of my call.

He did return my call the same day and knew immediately that my father was his client. I asked him about getting help with his last will and testament as my father was expressing a change in the way he wanted to be cared for after his death. Again, Mr. Netherton informed me that this was something that should take place with my fathers lawyer and not him, which was perfectly good advice. When I asked about my fathers power of attorney he said he did not know and that I would have to ask his lawyer. Incidentally, the secretary for Mr. Netherton had also called me back right after he did (as his voicemail asked that I do this) and I apologized that John had already called me back. She was very eager to help and so I asked about power of attorney again. She was extremely welcoming and professional and was very quickly able to tell me that I was not listed as power of attorney and we ended the call with my thanking her. Unfortunately, your Mr. Netherton felt it was his duty go call my brother, and tell him that I had a "crazy request". Now, this is my concern. In our conversation he made it clear to me that this was not in his jurisdiction and he advised me to call my fathers estate attorney. So, his contacting my brother to inform him of my request seems to be a contradiction to what he told me. That it was not his business. This resembles the behavior of an old washwoman more that a professional. It is a definite turn off to wanting to do any future business with your company.

Desired outcome: I would like an apology this childlike behavior.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
3:28 pm EST

Truist Bank (formerly BB&T Bank) Truist banking

Truist Bank Branch in Harrisburg, NC Exchanged $5000.00 USD (FIVE THOUSAND USD) for me on Dec. 29, 2022 for Mexican Pesos

I only received $87,450 MX pesos which with the current exchange rate is only equivalent to $4564.02 THEY TOOK OVER $400.00 USD from me. STOLE it.

Truist explained that is through a 3rd party exchange company, and there is nothing they can do.

order # [protected]

date: Dec. 29, 2022

Ref#: FXCT8502835

Status: Filled

Filled by: 02646 Salt lake MXN

Filled User: THOMPSONKS

Filled date: Dec,29, 2022 10:34:34 AM EST

Desired outcome: $450 at least back in my account and if any penality can be given, I will take that as well.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
C
2:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Wire not delivered not posted back to account

On October 11, 2022 I wired $5,690.84 from my savings account ending 6704 from TRUIST Carrollwood Branch. The wire never reached its destination. Despite complaints with the CFBP TRUIST could not track the wire. I finally tracked the wire thanks to the recipient's bank and informed TRUIST of the whereabouts of the returned to the USA bank on December 29,2022. I cannot get any response from TRUIST on when the funds will be returned to my account. Their responses are very patronizing and I get the idea that they do not care about clients. Their client services department is a joke, as is the staff at their Carrollwood Branch.

Desired outcome: I would like the funds returned to my account without delay.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
U
9:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) Error by truist to mma and savings accounts

This is in regards to accounts in the name of [edited] Family Trust, [edited] as TTEs.

In November 2022 I contacted my branch at Truist to inquire about a promotional rate for my MMA. I received an email telling me that the rate had been increased to 2.47% on my MMA as I had requested based on the promotion.

Last week I looked into my account to see if the rate had taken effect and I saw that my savings account had a much larger interest deposit than my MMA had. It was $12 vs $1. That had me curious as the savings account was not eligible for a higher rate at the time.

I called the branch and I was told that my MMA ending in [edited], which has been the same account for years, was my savings account and my savings account ending in [edited] was my MMA and that I was mistaken. Those two accounts have been my accounts for years and neither I nor my husband authorized a change to either of them with the exception of the adjustment to the interest rate on our MMA 0052. In short, I wasn't mistaken. The bank committed an illegal act by switching our accounts without written or verbal consent.

I called the branch and was told I was incorrect, again, and that they couldn't help me. I called your customer service department, was treated very nicely and given a case ID - [edited] - and that they were going to submit it to research for a resolution.

Five business days have gone by, I'm losing interest each day, and I called this morning to follow-up on the status. I was told that it's still in research.

I would like to know how Truist could allow an illegal change of accounts, remember that this was done without our consent at all, could not be corrected in an efficient manner quickly and to our satisfaction. This was a bank error and we are not satisfied with the cause of this nor it's lack of resolution.

Given the amount of time and stress this has caused we will be moving our accounts to another Bank, in which we already get a higher rate of return, by the end of this week if we don't see a correction to the banks error.

Based on our long-standing relationship with Truist I have hesitated doing this, but if this is not resolved appropriately in another day or two that is what I will have to do.

Desired outcome: I would like to receive a call, text or email noting confirmation of correction of the banks error.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
J
8:44 pm EST

Truist Bank (formerly BB&T Bank) eHarmony

Sir

I just signed up for eHarmany for six months at 145.31 with my temporary debit card. ...I do not know why but I am unable to get on the site...I refuse to pay a service I cannot use...my permission to use my card to pay this bill has been revoked...Thank you.

I am also writing my local bank. I am beyond mad right now! When can I hear a resolution about this

Cheryl Battista

Desired outcome: Truist refuses to pay the bill.

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review
ComplaintsBoard
D
7:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) image research fees

I can understand charging a fee if I request a check copy but I did not. There are two charges totaling $35.00 listed as "image research fees." I have called customer service regarding other issues and have never been able to speak to a human only automated. Every issue I have had with the bank since the merger (and there have been several) requires a visit to a branch. Needless to say it is an inconvenience. I suspect this problem will require another visit to the branch but from what I am reading it is quite possible nothing will be done.

Desired outcome: No longer being charged for check images unless I have made a request

Read full review of Truist Bank (formerly BB&T Bank)
Hide full review

Truist Bank (formerly BB&T Bank) Reviews 0

Looks like Truist Bank (formerly BB&T Bank) has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback
How to file a complaint about Truist Bank (formerly BB&T Bank)?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank) customer service
Expand Collapse all
Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Overview of Truist Bank (formerly BB&T Bank) complaint handling

Truist Bank (formerly BB&T Bank) reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Identity theft/fraud/collection was posted on Aug 2, 2024. The latest complaint Wire transfer was resolved on Dec 07, 2022. Truist Bank (formerly BB&T Bank) has an average consumer rating of 2 stars from 979 reviews. Truist Bank (formerly BB&T Bank) has resolved 181 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
1629 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    +1 (800) 226-5228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 4 4 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number
    Domestic
    +1 (910) 914-8250
    +1 (910) 914-8250
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number
    International
    +1 (888) 833-4228
    +1 (888) 833-4228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number
    Hearing Impaired Clients
    More phone numbers
  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2024
Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 414 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.