Truist Bank (formerly BB&T Bank) review: Debit gift card

I received a BB&T Visa gift card in March 2020 that I never had activated or used with a "good thru" date on the front of the card of 12/26. I decided to use it recently and called to activate it. I was told that it had been "closed". When I called cardholder services I was told that a $3.00 month charge was assessed after 12 months of dormancy. On the paperwork with the card it clearly shows that the monthly maintenance fee would only start to be charged after activation. I complained that I never activated or used the card especially since the front of the card showed a "good thru" date of 12/26 and was told that the card activation date was the date it was purchased I don't understand how activation can be considered to be the date when the debit "gift" card was purchased when it appears to indicate that "activation" on my part was required for the card to be used at all.

I would like for BB&T (now Truist) to issue a new debit card in the amount of $50. I am enclosing a jpg scans of the information I was given at the time I received the card. Please take note of the 2nd jpg under the heading of "FEES" that shows the maintenance charges would be started "after activation"

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