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Truist Bank (formerly BB&T Bank)

Truist Bank (formerly BB&T Bank) review: Fraudulent check

K
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5:32 pm EDT
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On July 11,2023 got call from aCash Express Loan Company approved for a $5,000 loan, ask for banking information to deposit funds, the Loan Officer calls back says $760 was deposited and I need to send him back the funds to make sure the account is real. Immediately calls Truist Bank inform them of possible fraud, (Truist had put a hold on $225 of the $760 to be released 7-13-23 and then a hold on the whole amount of $760 to be released on 7-20-23. Truist connects me to Fraud Department on 7-13-23 gave them all the information in return they start accusing me of depositing the check, I ask to see the check, they refuse. I went down to Broadway local branch and they gave me a copy of the check. The Loan Officer calls back again threatening to have his company to call Truist, I told him” go right ahead.” Calls USAA Federal Savings Bank & JP Morgan Chase Bank had them run the check and account number said they could not pull account and when I ask why is their two different financial institutions on the check they informed me that USAA draws their check off JP Morgan. Talks to Main Branch, Fraud Department, and online teammates which all claim they try to determine if the check is good or not. Around 7-15-23 I call’s Headquarters and talk to Supervisor GeGe only one at this facility ask questions and informs me that the check is not real and the account was closed, a return check fee had been applied to my account which in turn caused an overdraft of $5.72 after deducting the $12.00 return check fee and reversing the overdraft fee. A $5.00 deposit through Zelle was returned so this left a balance of $.72, went to local Broadway branch on 7-25-23 to pay the $.72 cents, was informed the balance was already $0.00. The Fraud Department was still claiming they still trying to determine if the check is real and accusing me of depositing the check. Truist sends a overdraft statement dated 7-14-23 stating(total amount of items paid $760.00) & (total overdraft fee of $36.00), how did Truist pay out $760 from an account that had a hold on funds and then closed for there to be an overdraft, no money could be withdrawn from the account. Now as of 8-15-23 Truist sends another overdraft statement claiming the same account is overdraft -$740.73. Where is these overdraft amounts coming from when it was impossible to withdraw money from the account with a hold on funds then closed? So if the check is not real Why would a bank pay out funds on a check that they know to be not real and who would they pay it to? How would anyone know that USAA draws their checks off JP Morgan if they was not affiliated with a bank. Sounds strange to me. I had to change all my auto pay for bills and I have ask them to clear my name from multiple people at Truist accusing me of depositing a Fraudulent check and threatening to put this on my credit reports. I did not deposit the check and my signature is not on the back of the check.

Desired outcome: For Truist to first stop accusing me of something they know I could not have done & threatening to ruin my credit, apologize and clear my name.

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  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    +1 (800) 226-5228
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    Domestic
    +1 (910) 914-8250
    +1 (910) 914-8250
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    International
    +1 (888) 833-4228
    +1 (888) 833-4228
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  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 26, 2024
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