TurboTax
Reviews and Complaints

I received an assessment from the Virginia tax division stating that I did not pay my state taxes for the year 2017. I filed with Turbo Tax that year, as I did the previous and subsequent years. Tax division person said I indicated I was doing estimated payments. This isn't true, and why would I do estimated payments on taxes already owed.? The taxes were done the same way every year. When I contacted Turbo Tax, I could not get into my account. Why? No, I was not going to commit to another year of Turbo Tax if there was wrong-doing, and I believe there was. So I was unable to talk further with the representative because I had to go to work. I told her I could talk with her after 7:00 PM when I got off work. Since she couldn't do that, she would then call the next day around 11:30. She didn't call. She called the following day around 3:30 (she knew I left for work at noon) and left a message claiming her "system" was down. She called again the next day, at 3:30. I have no way of contacting her—Turbo Tax does not let me talk to anyone. They claim I don't have an account, yet I did my taxes with them for 3 years. I can't do anything to resolve this! I do not have bank records going back that far. I think my taxes were filed wrong, because I am sure I would have paid the state taxes in full, as I have done every year. Now the state is going to seize my bank account and garnish my wages. Something needs to be done because TURBO TAX MADE THE MISTAKE!

I have used Turbotax for about 25 years and never really had any issues with it. However last yer I used the program and selected the service to process my state and federal electronic refund into my bank account. There is a fee associated with this and I agreed to pay it. The state refund was processed accordingly but for some reason the federal refund was not. Instead of receiving my refund electronically the IRS issued a norm paper check in the normal amount of time, in this case about 8 to 10 weeks after my submittal.
In June i received an email notice from Turbotax requesting the fee for electronic processing. I called Turbotax, explained that my refund was not processed electronically and that i did not feel that I should have to pay the fee. The representative agreed and said she would cancel the bill. In July I received another notice now claiming I was late in paying the fee. I again called and spoke to a supervisor named Lisa Powell. She agreed that I did not owe the fee but said she could not cancel the bill. She said if I paid the fee she would immediately refund the amount. I paid the fee that day electronically. This is (was) 2019 after all and I do almost all of my banking electronically. It is now January of 2020 and for the last six months I have called repeatedly and still have not received the fee refund. Every person I have spoken to agrees that i should not have to pay the fee. They all assure me that the refund is being processed but none can explain why it is taking so long to actually be paid. They say they can not pay me electronically apparently because they have not discovered the internet and electronic payments despite the fact that that is exactly what they are charging me for.

This giant company has stolen my money by subterfuge and refuses to give it back. They are willing to lose a customer of 25 years for a few dollars. Greedy and dishonest.

I have been on the phone with at least 10 "tax professionals" asking the same question about vehicle depreciation on my schedule C and none of them seem to know what they are talking about. They keep putting me on hold, coming back after asking someone else or reading and telling me to try putting random numbers in the areas and seeing if it makes my amount owed go down! I keep asking for a CPA which I paid for with the program or a supervisor and they won't put me through to either one of them. Finally got through to one and she tried doing the same thing as the rest of them and now I am back in the feed loop. I can't believe this company! In 2016 ib oof their "professionals had me put something in the wrong line number and it didn't trigger my self employment taxes and I found it the next year which cost me a $16, 000 mistake that I had to amend. Nobody wants to take responsibility for their mistakes and nobody wants to do what they say they promise. I am highly disappointed in this company. I know more than their so called tax professionals and that is a shame!

EIC that was added to my account that wasn't supposed to be included in my return and now I'm being audited for it and have to pay almost all of my refund amount I didn't claim any dependants so why would I get EIC. I need answers and also my state tax refund never got sent to me. I'll never use your services after this and will never recommend you to anyone.

I just finished my taxes on October 15th, yes I forgot but that's besides the point.
I filled everything the same way I do every year filling in my bank information for depositing my federal refund and made sure the state taxes due were paid by check.
My bank was debited for the full amount due to the state which depleted my bank account completely. This payment was not authorized as I never authorize turbotax to send my payments for me. I have a payment plan already setup with the state to pay portions of my taxes monthly. I will never use turbotax again due this error. I am pissed.

Hello,

I submitted my TurboTax return, on time, and included my debit card information to pay my $400 bill. TurboTax accepted my return but 7 minutes later, the IRS rejected it.

My complaints/questions are as follows: First, why didn't TurboTax inform me the IRS had rejected my return? You accepted it but never informed me the IRS had rejected it. Why wasn't I notified? Second, the IRS said my AGI from the previous year's return did not match what they had on record. Since this number is populated on the Return based on the numbers I submitted, how did the amount reported for 2017 change by the time I filed my 2018 return. How can that be since Turbo Tax populates some of the numbers on a current return from the previous year's return? Finally, why is it impossible to get answers to these questions unless I buy an upgraded Turbo Tax edition? I wasn't looking for tax return questions to be answered, tax advice, etc. I was trying to get answers to my questions about how come Turbo Tax did not inform me my return had been rejected by the IRS and how my previous year's AGI could have changed? I understand I did not pay for an upgraded Turbo Tax edition when filing, but again, I had no filing problems and my issues only started when I was not informed my return had been rejected.

I had to pay a late filing fee with the IRS as I only learned recently, on my own, that my bank account had never been debited by the IRS. Having been a loyal TurboTax customer, and advocate for years(my adult children both use Turbo Tax on my recommendation), I am very disappointed and hope I can get some answers.

Thank you.

John Morgan
[protected]@gmail.com
[protected]

I have used turbo tax for several years to do my taxes and have no complaints. However, when doing my 18 taxes I chose to pay to have turbo tax e-file my tax forms since I was to receive a sizeable refund. They never did. When checking to see when I would receive my refund I was told that I never filed a return! When I contacted TurboTax (which is not easy) they did refund (or said they did) my payment. I had to file them via snail-mail and have not yet received my refund, and I will probably be charged a late filing fee!

Do not have TurboTax file your taxes!

My wife called the IRS this week to check on our 2017 tax refund. IRS reported that we were refunded approximately $2500 on 5 April 2017 to our Wells Fargo account. i have an email confirming Turbo Tax is processing my refund on this date. Wells Fargo did not receive any amount of Money between $2000 and $3000 in our account in 2017. I tried to contact turbo tax today. To speak with them I need to outlay money first and their online chat sends me straight to an online accountant who requires $55 upfront. How do I talk to this company to recoup my refund?Thanks.

I filed my return for the first time through your website. The IRS received a schedule C electronically that was different then the one I printed out. I called turbo tax 2 times and the agents both times transferred me to a recording asking for $100 more for unlimited access to specialists. I told the recording no and it hung up on me. I phoned back and asked for a supervisor and the agent put me on permanent hold. Now the online music has stopped so I think I have been disconnected. You have a great concept except your follow through stinks. I would give you 1/2 star.

Ms. Yocasta Velasquez was a preparer at Liberty Tax/Siempre Tax recently and was fired for fraud and stealing money from our clients. She was recently arrested and has to return to court in a couple of weeks. Clients have also filed police reports against her. This issue cost our office money and we were also being investigated behind these acts. I'm sure this is not the kind of person you want to advise your clients.

I have been using turbotax for a few years now. Last year, April 2018 I was filing my taxes for 2017. I owed money so I paid at that time. Now, I have been trying to do my 2018 taxes and they keep getting rejected because turbotax never uploaded my taxes from 2017 to the IRS. This is causing a huge inconveniece because I am still unable to file my taxes without being rejected. I am unsure and uncertain how you are willing to take my money for a service and not provide a final product to the most important entity of all.

I am active duty military and make less then $60, 000 a year. I have never had a problem getting my taxes done through turbotax for free until this year. They kept adding things and said in order to proceed I had to pay. I am disgruntled and disappointed in turbotax. I know I am not the only one with this issue. I have heard of many active duty military having this experience as well as low income families, single parents, and college students who barely make an income at all.

At the beginning of using this program, I stated that I am a non-resident and I live in france. Later, the turbotax program kept telling me that my phone number and my postal code are not acceptable (because they do not correspond to canadian norms). Also, after entering earnings from france (under foreign income), the program indicated that over $10, 000 dollars is owed to cra. I could not believe this, so I started doing some research on the internet and discovered that nothing is owed to cra because the money was earned in france. I am very disappointed in turbotax because the program had all the information needed to determine that I do not owe any taxes to cra and yet, the program had me pay the fee for turbotax.

Received this service through TurboTax. Received a letter that was a mini audit. The company told me not to worry that my account coordinator would contact me to let me know what I need to do. She called twice, never left a message. Didn't contact me through my customer portal through their website or send me an email letting me know all I need to do is follow the directions of my audit letter. She didn't have the mental capacity to call me back because I'm guessing she knew what she did was not very professional. I will never upgrade my service for this again. And I would be skeptical to trust Karen M Luckart for anything that involves any sort of responsibility or contacting customers.

On April 17th, 2019., I signed up for tax service with $64.99 but I am being charged with $109. $39.99 fee for return option that I choose. What a scam. I talked to them and checked at website for fee, it is showing receipt for only $64.99. They are not showing the charges for $39.99. Extreamly bad company. I am never going to use this tax services again. Turbo tax is a scam.

Apr 15 turbo tax failed to file my taxes on time. When I addressed this issue the following day with one of their "supervisors", I was told there was nothing they could do to help me because they couldn't figure out why their own system wouldn't allow me to reset my password. I have already consulted an attorney and intend to pursue litigation for the cost of the product and any late fees I may incur. This company MUST be stopped. What they are doing is illegal and unethical.

Not happy with your service. Filed VERY simple tax return & you act like you did me a GREAT SERVICE. I can no longer file itemized deduction & was charged $79.99 for a SIMPLE tax filing not counting charges for state & Sales tax...whopping charge of $123.03 plus now was charged a fee for paying with credit card & program crashed at end so am certain I either was or will b charged another fee for filing electronically. Was not given opportunity to see what this fee would b because program CRASHED. I logged back in & program stated filing was complete. Depending on fee I may have chosen to pay on my own or print out the filing this year, but Info on fee never provided.

Contacted Expert help. Support ID [protected]. Patricia was very nice & ever so apologetic but totally unable to assist me with ANYTHING. I gracefully told her was done talking & will await a call back from your organization.

Husband & I have been using your service for years. No DISCOUNTS offered ever; but you send dozens of emails yearly reminding us to continue to use your service & almost daily reminders the last week of filing but yet never send an email that we can RESPOND back too. That is what I call LOUSEY customer service. On top of that tried using Groupon to get a discount. That didn't work either even though I cleared the History & Cache on every computer we own. Trying to get a discount is 10 hours wasted that I will NEVER get BACK; plus you OVERCHARGED me for the S/W I needed to complete a SIMPLE SIMPLE Tax Return.

And tell me why why why we have to pay a service fee for using our credit card to pay our taxes. The credit card we have does NOT give us money back for using it. I would have used Debit card or bank acct number but husband had asked I file with credit card. He does not trust using Debit card over the internet. When he came home & I informed him I checked our online banking & we were being charged an additional fee of $28.24 he said I should have used the debit card. The VISA we have with our Credit Union does NOT give cash back for purchases. S/W made it sound like fee would only b charged if this was the case. SO DECEPTIVE.

What a scam. You used to be fair. We will never recommend your agency to anyone ever again. Why; because you have ZERO customer service & totally scammed a minimum of a 10 year valued customer. Apparently you don't value the customers who have been with you for forever. Shame on you.

Dissatisfied in UTAH,
Ronald & Brenda Snyder

I've been on hold as I speak for 3 hours and twenty four minutes. They were busy and I was warned that I would have to wait an hour, so I did and here I am. I got charged $19.99 by the software thinking it was to be able to save my filing so I can bring it to fafsa, when I called in I was told it was for 2017 taxes (which I did not fail with them and have not received by the way ever) because I did it on online its non refundable, since It was my mistake for not being extra careful I let it go. I filed a week or so later I got an email from turbo tax encouraging me to file, I ignored it I thought it was just an advertisement, but than I got it again so I went to check online, my things weren't filed. I called complaining because I didnt understand and when I logged back in, none of my information was saved! At this point I didn't want to anymore but I figured I went this far and obviously nothing else could go wrong.
I had a 1099 form I had to fill in, I made 19 dollars on and so I had to pay them $49.99 to be able to fill out that 1099. Not the best news but sure why not.
Than I filed and everything was great presumably and. I did my federal information my state information, did the review and said file my taxes.
It went through I thought it would be over but no. Since today is 4-15 I checked in again to see when it estimated I would get my returning. But I was introduced to a screen that asked me to file state. So Only my federal was filed, even though I went through both and now the software wants me to buy the 49.99 again in order to file my taxes and I'm like, its just makes a ton more sense if I had just gone to see someone no I'm not going to pay the software 120 of non refundable money in hopes that it will work this time.