Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Turkish Airlines Flights booked Cape Town to Ireland
Turkish Airlines

Turkish Airlines review: Flights booked Cape Town to Ireland

V
Author of the review
7:49 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My elderly parents booked Turkish Airlines flights Cpt to Ireland via Flight Centre

They were sold a very restictive flight that could not be changed. They signed for this but as they are incapacitated did not fully understand what they were signing for.

Subsequently my mother got ill and was unable to fly. The flights could not be refunded but cancelled and can be rescheduled within 1 year of the booking. Due to ill health my mother has parkinsons diease and my father has dementia, they are unable to fly economy class and will need to fly business class with assistance. Would it be possible to transfer these flights (with additional charges I am sure) to a business class flight?

Flight centre has advised the following

Thank you for reaching out to Flight Centre Customer Experience department and for affording us the opportunity to investigate Victoria Tully’s matter. We have reviewed the booking documentation and liaised with the relevant stakeholders, and we would like to provide you with feedback as follows.

Our records indicate that.

• On the 03rd of April 2023, Flight Centre's booking documentation and Flight Centre Booking terms and conditions were accepted.

• On the 08th of April 2023, payment was received by our travel expert thereby concluding the sale. From the information available, we can confirm that our travel expert, Lisa Sadie assisted with John and Madeleine Tully’s travel arrangements.

• On the 18th of May 2023, Victoria Tully reached out to Lisa and advised that Madeleine Tully was not well and requested to cancel both tickets.

• On the 18th of May 2023, a discussion was had between Victoria and the travel expert regarding alternative options, same being date change options and the costs associated with the noted changes.

• On the 18th of May 2023, after the aforementioned discussion, Victoria opted to cancel both tickets and requested a refund on medical reasons.

During our engagement with our travel expert, Lisa Sadie, she advised that an extensive discussion was had with the travelers, John and Madeleine, prior to concluding the travel arrangements. We note that the most economic fares were requested and presented to the customers and these fares also included restrictive fare rules such as and not limited to non-refundable tickets. From the information afforded to us we can confirm that Lisa discussed the itinerary with the customers in detail and we further note that the customer initialed the important information discussed on their itinerary including the Airline Fare Rules. The mentioned rules noted cancellation before and after departure as non-refundable and the customer acknowledged same by signing next to the aforementioned fare rules. For ease of reference, I have enclosed herewith, a copy of the said itinerary signed and accepted by the customers.

We note that Victoria requested to cancel both ticket as a result of Madeleine Tully not being able to travel due to illness. Our records indicate that our travel expert reached out to the airline together with Madeleine Tully’s doctor’s letter and requested a refund waiver. We rely heavily on feedback we receive from our third-party service providers and the airline reverted and advised that they would not refund non-refundable tickets even for medical reasons. For ease of reference, I have further enclosed herewith a copy of the noted feedback received from the airline.

In accordance with the provisions of Flight Centre’s terms and conditions accepted when the travel arrangements were concluded, it is noted that all refunds are subject to the cancellation policies of the relevant third-party service providers and further that Flight Centre will not provide a refund to customers until we receive the funds from the third-party service providers. We note that Victoria Tully has requested a full refund from Flight Centre for the costs of the tickets. Regrettably, in light of the aforementioned, we will not extend the requested refund. We are mindful that the outcome of this matter is not what the customers expected, we can however, recommend that the customers reach out to the airline directly should they require any further clarity through the link provided herein below.

https://www.complaintsboard.com/turkish-airlines-b119661

kindly advise.

[protected]@xsinet.co.za

Desired outcome: To be able to transfer economy class flights that were incorrectly sold to elderly people with restrictions and had to be cancelled due to hospitalization to Business class flights for elderly people.

0 comments
Add a comment
  1. Turkish Airlines Contacts

  2. Turkish Airlines phone numbers
    1800 750 849
    1800 750 849
    Click up if you have successfully reached Turkish Airlines by calling 1800 750 849 phone number 22 22 users reported that they have successfully reached Turkish Airlines by calling 1800 750 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number 23 23 users reported that they have UNsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number
    Australia
    8800 700 6161
    8800 700 6161
    Click up if you have successfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have successfully reached Turkish Airlines by calling 8800 700 6161 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have UNsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number
    50%
    Confidence score
    Russia
    +90 212 463 6363
    +90 212 463 6363
    Click up if you have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number
    Turkey
    +1 (800) 874-8875
    +1 (800) 874-8875
    Click up if you have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number
    USA and Canada
    +44 844 800 6666
    +44 844 800 6666
    Click up if you have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number 15 15 users reported that they have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number 7 7 users reported that they have UNsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number
    36%
    Confidence score
    United Kingdom
    +353 15 251 849
    +353 15 251 849
    Click up if you have successfully reached Turkish Airlines by calling +353 15 251 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +353 15 251 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number
    100%
    Confidence score
    Ireland
    +64 383 185 100
    +64 383 185 100
    Click up if you have successfully reached Turkish Airlines by calling +64 383 185 100 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +64 383 185 100 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number
    50%
    Confidence score
    New Zealand
    +43 810 222 849
    +43 810 222 849
    Click up if you have successfully reached Turkish Airlines by calling +43 810 222 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +43 810 222 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number
    Austria
    +32 26 200 849
    +32 26 200 849
    Click up if you have successfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +32 26 200 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number
    Belgium
    +45 33 144 055
    +45 33 144 055
    Click up if you have successfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +45 33 144 055 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number
    Denmark
    +33 825 800 902
    +33 825 800 902
    Click up if you have successfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +33 825 800 902 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number
    France
    +49 698 679 9849
    +49 698 679 9849
    Click up if you have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number
    100%
    Confidence score
    Germany
    +39 800 599 111
    +39 800 599 111
    Click up if you have successfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +39 800 599 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number
    Italy
    +31 204 059 636
    +31 204 059 636
    Click up if you have successfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +31 204 059 636 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number
    Netherlands
    +351 210 608 087
    +351 210 608 087
    Click up if you have successfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +351 210 608 087 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number
    Portugal
    +34 913 010 807
    +34 913 010 807
    Click up if you have successfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +34 913 010 807 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number
    Spain
    +46 851 999 849
    +46 851 999 849
    Click up if you have successfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +46 851 999 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number
    Sweden
    +41 848 444 849
    +41 848 444 849
    Click up if you have successfully reached Turkish Airlines by calling +41 848 444 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +41 848 444 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number
    100%
    Confidence score
    Switzerland
    +86 106 453 0355
    +86 106 453 0355
    Click up if you have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number
    China
    +852 28 613 111
    +852 28 613 111
    Click up if you have successfully reached Turkish Airlines by calling +852 28 613 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +852 28 613 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number
    Hong Kong
    +91 124 419 3000
    +91 124 419 3000
    Click up if you have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number
    33%
    Confidence score
    India
    +81 334 350 421
    +81 334 350 421
    Click up if you have successfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +81 334 350 421 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number
    Japan
    +60 320 531 899
    +60 320 531 899
    Click up if you have successfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +60 320 531 899 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number
    Malaysia
    +966 114 009 995
    +966 114 009 995
    Click up if you have successfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +966 114 009 995 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number
    Saudi Arabia
    +65 65 439 215
    +65 65 439 215
    Click up if you have successfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +65 65 439 215 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number
    Singapore
    +27 861 887 547
    +27 861 887 547
    Click up if you have successfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +27 861 887 547 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number
    South Africa
    +82 269 250 026
    +82 269 250 026
    Click up if you have successfully reached Turkish Airlines by calling +82 269 250 026 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +82 269 250 026 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number
    100%
    Confidence score
    South Korea
    +66 213 420 724
    +66 213 420 724
    Click up if you have successfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +66 213 420 724 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number
    Thailand
    +971 42 244 068
    +971 42 244 068
    Click up if you have successfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +971 42 244 068 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number
    UAE
    +54 115 984 2758
    +54 115 984 2758
    Click up if you have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number
    Argentina
    +55 113 371 9600
    +55 113 371 9600
    Click up if you have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Turkish Airlines emails
  4. Turkish Airlines address
    General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
  5. Turkish Airlines social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Turkish Airlines contacts
Turkish Airlines Category
Turkish Airlines is ranked 14 among 221 companies in the Airlines and Air Travel category