Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Turkish Airlines I am complaining about me membership status and flight TK 180 Los Angeles - Istanbul
Turkish Airlines

Turkish Airlines review: I am complaining about me membership status and flight TK 180 Los Angeles - Istanbul

A
Author of the review
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Alexander Lakernik, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines:

1. Around June 03, 2024 I found out that my account was blocked for unknown reasons. As I needed my miles for partly paying for my ticket Istanbul-Vienna-Istanbul, I immediately addressed Turkish Airlines on the subject. I’ve filled 6 or 7 applications to the company, until finally after 10 days, again without any explanations, my account was activated and I could again use my miles.

2. But during this period the prices for the air tickets went up, and I lost around 150 EUR on this exercise.

3. As a sort of excuse, the Turkish airlines have sent me a letter in which I was promised some privileges when using Turkish Airlines (attached). Despite showing this letter, I was not allowed to enter Miles&Smiles lounge in Istanbul June 16.

4. June 15, 2016 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for this flight did not work, and I was advised to check in at the counter.

5. We had previously booked places 10E(window) for my wife and 10G(aisle) for myself, June 12 I was informed that for operational reasons my seat was changed to 16G. As we wanted to be close to each other, we tried to change our seats at the counter, but they only managed to give us seats 25A(window) and 25B(middle). As my wife, because of problems with her back, cannot sit in the middle, I, despite my age (79), had to use for more than 12 hours this not very comfortable seat and from time to time disturb the lady in seat C in order to go to the toilet.

6. The whole flight consisted of 2 parts: Las Vegas – Los Angeles by American Airlines and Los Angeles – Istanbul by Turkish Airlines, these parts were in one ticket, and the luggage was sent from Las Vegas to Istanbul. The transfer in Los Angeles was 4,5 hours duration, but my luggage did not arrive in Istanbul!

7. From Istanbul, as mentioned before, I went with Turkish Airlines to Vienna, and my luggage finally was delivered there 2 days later. As I had no previous information of this delivery, I had to buy some clothes. Using all possible discounts (of my friends in Vienna), the price of the clothes was 179 EUR (check attached).

8. Besides, all my medicines were in the luggage, and as I was afraid to live without them, I had to buy some new ones. The bill is attached, it’s in Turkish Lyres, and the card of my wife Mariia Erashova was used for the payment.

9. By the way, June 21 I’ve received an e-mail from Turkish Airlines that my wife’s booked seat 7K for operational reasons was changed to 7J, but this is my booked seat!

What shall we do with all of this?

Best regards. Alexander Lakernik.

Claimed loss: 150 EUR + 179 EUR + 18750 TL

Desired outcome: Financial compensation, apologies, raising Miles&Smiles status etc.

Confidential Information Hidden: This section contains confidential information visible to verified Turkish Airlines representatives only. If you are affiliated with Turkish Airlines, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply

More Turkish Airlines reviews & complaints

Turkish Airlines - Compensation for lost baggage 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Turkish Airlines - Customer relations department 18
Turkish Airlines - Missing luggage 8
Turkish Airlines - Lost luggage 8
Turkish Airlines - baggage lost 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Turkish Airlines - rescheduled flight without compensation
Turkish Airlines - Service
Turkish Airlines - damaged luggage
Turkish Airlines - broken luggage 1
Turkish Airlines - offload from boarding gate after issue a boarding pass. 2
View all Turkish Airlines reviews and complaints
Previous review
0 comments
Add a comment

  1. Turkish Airlines Contacts

  2. Turkish Airlines phone numbers
    1800 750 849
    1800 750 849
    Click up if you have successfully reached Turkish Airlines by calling 1800 750 849 phone number 22 22 users reported that they have successfully reached Turkish Airlines by calling 1800 750 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number 23 23 users reported that they have UNsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number
    Australia
    8800 700 6161
    8800 700 6161
    Click up if you have successfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have successfully reached Turkish Airlines by calling 8800 700 6161 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have UNsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number
    50%
    Confidence score
    Russia
    +90 212 463 6363
    +90 212 463 6363
    Click up if you have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number
    Turkey
    +1 (800) 874-8875
    +1 (800) 874-8875
    Click up if you have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number
    USA and Canada
    +44 844 800 6666
    +44 844 800 6666
    Click up if you have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number 15 15 users reported that they have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number 7 7 users reported that they have UNsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number
    36%
    Confidence score
    United Kingdom
    +353 15 251 849
    +353 15 251 849
    Click up if you have successfully reached Turkish Airlines by calling +353 15 251 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +353 15 251 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number
    100%
    Confidence score
    Ireland
    +64 383 185 100
    +64 383 185 100
    Click up if you have successfully reached Turkish Airlines by calling +64 383 185 100 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +64 383 185 100 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number
    50%
    Confidence score
    New Zealand
    +43 810 222 849
    +43 810 222 849
    Click up if you have successfully reached Turkish Airlines by calling +43 810 222 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +43 810 222 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number
    Austria
    +32 26 200 849
    +32 26 200 849
    Click up if you have successfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +32 26 200 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number
    Belgium
    +45 33 144 055
    +45 33 144 055
    Click up if you have successfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +45 33 144 055 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number
    Denmark
    +33 825 800 902
    +33 825 800 902
    Click up if you have successfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +33 825 800 902 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number
    France
    +49 698 679 9849
    +49 698 679 9849
    Click up if you have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number
    100%
    Confidence score
    Germany
    +39 800 599 111
    +39 800 599 111
    Click up if you have successfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +39 800 599 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number
    Italy
    +31 204 059 636
    +31 204 059 636
    Click up if you have successfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +31 204 059 636 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number
    Netherlands
    +351 210 608 087
    +351 210 608 087
    Click up if you have successfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +351 210 608 087 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number
    Portugal
    +34 913 010 807
    +34 913 010 807
    Click up if you have successfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +34 913 010 807 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number
    Spain
    +46 851 999 849
    +46 851 999 849
    Click up if you have successfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +46 851 999 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number
    Sweden
    +41 848 444 849
    +41 848 444 849
    Click up if you have successfully reached Turkish Airlines by calling +41 848 444 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +41 848 444 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number
    100%
    Confidence score
    Switzerland
    +86 106 453 0355
    +86 106 453 0355
    Click up if you have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number
    China
    +852 28 613 111
    +852 28 613 111
    Click up if you have successfully reached Turkish Airlines by calling +852 28 613 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +852 28 613 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number
    Hong Kong
    +91 124 419 3000
    +91 124 419 3000
    Click up if you have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number
    33%
    Confidence score
    India
    +81 334 350 421
    +81 334 350 421
    Click up if you have successfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +81 334 350 421 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number
    Japan
    +60 320 531 899
    +60 320 531 899
    Click up if you have successfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +60 320 531 899 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number
    Malaysia
    +966 114 009 995
    +966 114 009 995
    Click up if you have successfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +966 114 009 995 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number
    Saudi Arabia
    +65 65 439 215
    +65 65 439 215
    Click up if you have successfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +65 65 439 215 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number
    Singapore
    +27 861 887 547
    +27 861 887 547
    Click up if you have successfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +27 861 887 547 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number
    South Africa
    +82 269 250 026
    +82 269 250 026
    Click up if you have successfully reached Turkish Airlines by calling +82 269 250 026 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +82 269 250 026 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number
    100%
    Confidence score
    South Korea
    +66 213 420 724
    +66 213 420 724
    Click up if you have successfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +66 213 420 724 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number
    Thailand
    +971 42 244 068
    +971 42 244 068
    Click up if you have successfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +971 42 244 068 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number
    UAE
    +54 115 984 2758
    +54 115 984 2758
    Click up if you have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number
    Argentina
    +55 113 371 9600
    +55 113 371 9600
    Click up if you have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Turkish Airlines emails
  4. Turkish Airlines address
    General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
  5. Turkish Airlines social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Turkish Airlines Category
Turkish Airlines is ranked 14 among 221 companies in the Airlines and Air Travel category
#12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines
Trending companies
Oojo.com
34 reviews
EasyJet
246 reviews
KissandFly / TTN
69 reviews
FlightCatchers.com
46 reviews
Animal Airways
3 reviews

Most discussed Turkish Airlines complaints

Avoid Turkish airlines at all costs
9
(opinions to this review)
 Uncaring airline and rude staff
2
(opinions to this review)
 Refund money
1
(opinions to this review)
 Denied boarding and we are force to buy another ticket and now we want reimbursement
1
(opinions to this review)
 Compensation for lost baggage
1
(opinions to this review)
Turkish Airlines Alternatives
Air Canada 616 reviews Webjet Marketing North America 7 reviews Tripsta 87 reviews Vueling Airlines 182 reviews LATAM Airlines / LAN Airlines 109 reviews