CB Airlines and Air Travel Turkish Airlines I would like to receive payment for monies lost and compensation for the inconvenience and distress that has been caused

Turkish Airlines review: I would like to receive payment for monies lost and compensation for the inconvenience and distress that has been caused

Corinna George of Birmingham, GB

Dec 07, 2023 4:27 pm EST

Featured review

I boarded a flight on 7th December from Birmingham to Kigali via Istanbul flight no TL1968 booking ref no: WDUZ4E.

It was originally scheduled to leave Birmingham at 11:00 arriving into Istanbul at 18:05 giving me 1.5 hours to get my connecting flight at 19:35 but unfortunately we didn’t leave Birmingham until 12:20. I spoke to the head stewardess on the flight when I boarded and she assured me it was all in hand and I would still make the flight! We landed into Istanbul at 18:45 and then took another 25 mins before we actually exited the plane still being told I would be able to make my connecting flight. The plane was in zone F and had to get to zone A sprinting across the airport I arrived at gate A10A at 19:30 where I was informed the gate was closed and I had to go back to care support desk!

I have incurred costs of a hotel charge that I am no longer using in Kigali which was booked for my arrival (early hours of 8/12) cost £80.00 and a gorilla trek on the morning of 09/12 which I have also lost £520.00. I am utterly disgusted at the lack of communication and customer service support from the staff at Turkish Airlines and would like to understand what level of compensation and monies returned to me for all the inconvenience caused.

Also at the point if writing this I have no idea where my suitcase is as I was told I would not be able to collect it! No change of clothes or deodorant, toothpaste etc

Claimed loss: £600 to date

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Turkish Airlines emails

customer.service@turkishairlines.com

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General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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Nov 19, 2024