UKSoccerShop’s earns a 1.5-star rating from 122 reviews, showing that the majority of football enthusiasts are dissatisfied with their merchandise.
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returns
I ordered a football top for my son which was the wrong size. I returned it after 4 days clearly within uksoccershops 14 day quibble free return policy. It was sent recorded delivery not special as the value was less than £100. Here we are now nearly a month down the line and uksoccershop are claiming they have not received the returned item and will not...
Read full review of UKSoccerShop and 4 commentsitems not received and no refund
Placed an order with this horrendous company in June and I still have not received my order. I have complained and all I get from Biju Peter is that I need to check with my sorting office. I've checked and it's not there. I spent over £90 with them and still not received anything. They have now stopped responding to all my messages and even blocked my twitter name as I complained on there.
I want my money back but there seems to be no way. They are ignoring my letters and emails and have blocked on twitter. Any further advice will be good. That or I will be going to their offices and taking my items from their shelves
Please tell me how you think this is a fake complaint scamcop.
I have not received my order and the company are ignoring any emails I sent.
Either you say everyone had a fake complaint or you work for this terrible company!
international delivery problems
Have ordered products before, with no problem, delivered to my home, in Brazil.
Now I placed an order on two shirts, by February. Order was shipped almost a month later, and has never got home. After several emails, I´ve located it, and it´s stuck with the local delivery company. I´ve asked for a refund, as it´s been three months since my order, and UKSoccershop claims it is not their responsibility to solve this issue. Last email from them says it is "part of life".
Incompetent, and ironic!
Won´t by from them any more!
The complaint has been investigated and resolved to the customer’s satisfaction.
no shirt & no refund
Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft.
the order was not received and they don't want to issue a refund
I made an online purchase from UKsoccershop.com on 6/5/2013 for a Tottenham kit. I am in Los Angeles, California and I expected the shipment to arrive in a relatively short time, not my first time buying from the UK. Two, three, four weeks went by without receiving my order. Their site specifically would state not to contact them within 45 days requesting a status. On the 45th day, I received an email from a “Biju Peter”, using [protected]@uksoccershop.com as their email address. He said that he was checking on the status of my order and asked me to check back with him a few days later. This went on for another 20 days, with no resolution.
On 8/23/13, I finally received a response from this Biju Peter person in response to my numerous requests for a refund. His response and I quote verbatim, “It would be great if you could please send a money request ($101.27) through your paypal account to ([protected]@aol.com) as this lets us refund straight away. Simply login to www.paypal.com, click on “request money” and fill in the details, using your order number as the “subject”. Thanks for your patience and understanding.”
I immediately made the request for a refund through Paypal and 17 days later – No Refund! I contacted Paypal and since it’s been more than 45 days since I placed the order, they are unable to help, but will note their account. I can see why UKsoccershop.com doesn’t want the customers to contact them for a status within 45 days…they are sneaky.
I finally received an email from a person by the name of “Simon” today (9/10/13). He tried to blackmail me by offering me a full refund + an additional $15 for my inconvenience IF I removed all the negative reviews I’ve posted about them. I told them that I would amend my postings ONLY after they refunded me the full amount. He was not happy with my answer and proceeded to call me a liar and threatened to make this a lengthy process for me. I cannot reiterate this enough……STAY AWAY FROM THIS SITE. There are plenty of reputable and honest sellers out there – they are not one of them.
Same issue I have and they are still waiting without refund with a reason which tells that the issue is pending on paypal.
not a reliable company in my experience
Not a reliable company in my experience. I made a "complicated" order of 2 shirts for my brother and myself. One was delivered, the other not. After several emails to "Biju Peter", I was told that the shirt would be on its way. After 2 months, I have not received any communication on my request for a refund. The website claims "All complaints will be responded to within 10 working days." - this has not materialised. I am tired of reading other people's responses to those who have had bad experiences with offers to show photos "of proof".
If someone writes a bad review on a supplier/shop/website, then it is for the reason that the reviewer has had a bad experience with that entity. Someone else responding that they don't understand the bad review is not quite in tune with what a personal review is meant for. I am happy for the people who have received what they have paid for; it is great when this happens.
However in my experience and various others, this website. uksoccershop.com and "Biju Peter" do not seem the genuine article. If they are, then the customer service is extremely poor.
itesm not sent
I ordered 2 football tops from them on the 16th December and now it is 16th April and I am still waiting! The website allows no direct contact and they don't reply to their emails. SCAM SCAM SCAM
The complaint has been investigated and resolved to the customer’s satisfaction.
Why my order be rejected?n how can i get my money back?anyone can give me some advice plz
Total fraud. They sent the wrong item (which could be an honest mistake), but have since refused to pay back my money after return the item (as per their policy) and receiving email confirmation that they had received the return and were processing a refund. I have now been trying to get my money back for 3 months and they are not responding to any support tickets or emails.
It seems they are deliberately scamming consumers. There are plenty of honest vendors to buy from instead. Their website lies about 100% customer satisfaction. I wish I had listened to the warnings on sites like this before wasting my time and money on these scammers.
fraud alert
On sunday June 6 2010, I ordered 3 soccer shirts from uksoccershop, (werder bremen$44.17, ttotenham$34.99 and olympiakos$44.71) with their respective league badges on the arms, on the day june 15 I received my package with the susprise that it only contained one soccer shirt (werder bremen $44.17 with no league badges that I had paid for -$ 7.86 thad made the shirt valued only $36.31. I had send this company a ton of emails some of them with the response that my refund is going to be transfered but this has not happen in many weeks and now my emails are being ignored, I paid $123.65 for one shirt valued at 36.31 I think this is a fraudulent company and surfing the web I found that many costumers have had the same problem.
UKSoccershop has complete and utter disregard towards customers. I ordered a Spain jersey with printing, and it turned out that that the printing was faulty and a number was visibly tilted. I returned the product and have been trying to contact and get an aswer from the company ever since. It has been 6 weeks now and counting. No responsibility whatsoever over products that cost nearly a 100€. AVOID AT ALL COST!
I dont prefer this company to any one
I ordered a boca junior jersey in 20.11.08..Today is 02.01.09 I am still waiting my order..They said that, we were waiting cargo from argentina..Then after two weeks they said the order hasnt be delivered can u choose different product..I said I want my product or give my money back..they didn't answer my mail..i am still waiting. I dont prefer this company to any one..
no goods received
Unfortunately it is to late as I already paid for goods which never arrived. PLEASE, STAY AWAY from those people as they never send items and when you make a complaint asking for refund they even have the face to be arrogant and abusive in order to trying to get the thing around.
Sue those horful people in all possible way contacting UK autority : consumer direct, council customer advice agency...
UKsoccershop hopes you will give up soon or later, do not leave them rip of your money, sue them !
The complaint has been investigated and resolved to the customer’s satisfaction.
sent the wrong top out of a cheaper value without any explanation
Sent the wrong top out of a cheaper value without any explanation altho was told via email through costumer service that my top was available and in stock 2 days prior. had to spend an extra 5pound to return the item in order to get an exchange without further correspondence from them. i have checked royal mail and the track and trace system and my return was recieved the next day and signed for. they rre stil stating thatit has not been added to there returns and basically ignoring my emails! its terrible as they are an internet based site and frustrating you cant ring them. i am very let down and unhappy as this was a gift that i can no longer give which has put me out of pocket by 59.00 pounds.
defrauded by uksoccershop
Hi. I ordered 4 shirt from uksoccershop.com. I received 3 of them, but 1 wrong. I shipped back it to them but, after 8 months I just have 2 of the 4 items I ordered and they answer no more. So they have stolen me 100 euros. I did everything possible: letter from an attorney, italian and european consumers associations and a legal action with the police, but the problem is that I'm not in Scotland, so it is very difficult to obtain justice.
That's why I want say you that we all have to denounce uksoccershop. com to the police; write your story also to scottish police via mail and to ECC-Net (which is the european consumers service). Now I'm alone; but if we all denounce uksoccershop, ECC and scottish police will care about us. If not for refund money, just to close that fraud site!That's the only way we have. Just send any email.
Denounce www.uksoccershop.com!
The complaint has been investigated and resolved to the customer’s satisfaction.
never received product
I ordered two shirts from UK Soccershop for the world cup. I received my wife's but never received mine. They told me it was the fault of their distributors and promised a further shirt if I paid some more money. Stupid me paid it. The shirt never arrived. I've attempted to contact their "supervisor" Simon on a number of occasions... and had no response.
I'm not one to just accept a slap in the face like this. Below is their shop address. I've already spoken to Trading Standards and they say that an investigation is in progress. Buyers beware!
Here's their address in Lanarkshire... I wouldn't hold much hope getting any luck with their telephone number. I am actually sending a friend to the address to make enquiries.
42 Mote Hill
Hamilton, South Lanarkshire ML3 6EF
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had exact the same problem with Mr. Simon Prestwell, age 29, owner of UKSoccerShop. He has failed to respond to my emails for months. I was billed immediately and yet did not receive my goods. I will be taking legal action against him if he does not provide me with a refund.
This is not how we do things in the UK. It's just not cricket. I'm apalled, frankly.
Same here still haven’t received my goods. They should shut this supplier down. They haven’t even replied to my email don’t know what to do.
missing items/wrong shipment/no refunds
This has been the worst online shopping experience of my entire life. In the past month, I have placed three separate orders with UKSoccerShop and each one has been a disaster.
First order, after a month and a half delay, they messed up a personalized soccer jersey worth over $100.
Second order, shipped to me missing one item, and another in a wrong size. I was responsible for the return shipping.
Third order, they simply lost.
Even though I was able to confirm all of my orders with order numbers and receipts, they simply are inept and unable or unwilling to correct their mistakes. They return emails at their leisure, repeatedly ask the same questions over and over again, (What is your order number?, etc.).
I have finally given up on them. They simply cannot function properly. I have disputes with both my credit card and Paypal. What a nightmare! What makes matters worse is that some of the items were gifts that I will never be able to replace.
Do yourself a favor and avoid at all costs!
The complaint has been investigated and resolved to the customer’s satisfaction.
Another victim of this scam, and wondering how business like this don't get shut down. Where's the oversight, UK?
This business is a scam. They have taken my money immediately and will not respond to service requests. It is now 1.5 months and I'm seeing what else is being posted on the internet. Nothing on their site is true. The products "In Stock" are actually not at all, and they will like and cheat their way to your wallet. This business is a scam and I almost NEVER give bad reviews. RUN RUN RUN RUN. Look at other reviews online and see for yourself. Please offer your bad experiences anywhere you can, too. Put them out of business!
join group
http://www.facebook.com/home.php?#!/group.php?gid=141243929234463
missing goods
I ordered a strip for my son for xmas and did not recieve the goods but was still charged.after weeks of e-mailing simon and sandy and being told they have no record of my order or taking my payment i looked on this site and noticed the amount of similar complaints regarding this company.
I wrote to trading standards for south lanarkshire and c/c [protected]@aol.com who is the manager of this company.
After this i got a speedy response and now have my refund.for anyone else getting no where i suggest they contact trading standards at southlanarkshire council and c/c the manager at the same time.It worked for me.needless to say i will not be using this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
STAY AWAY FROM THOSE UNTRUSTEFUL "PEOPLE". UNFORTUNATELY IT IS TOO LATE FOR ME AS I JUST FOUND THOSE REVIEWS . I CAN'T BELIEVE THAT THEY CAN STILL RUNNING BUSINESS AND TAKE MONEY OUT OF UNAWERE CUSTOMERS . IT IS NOW MORE THAN A MONTH, NO ITEMS AND REFUND, ALSO HAVING BEEN RIPPED OF EXTRA ADDED CHARGES FOR A QUICKER DELIVERY. PLEASE, ANY HELP TO RECOVER MONEY? HOW DISGUSTIGLY ARROGANT : WE HAVE BEEN TOLD NOT WAISTING THEIR TIME FOR JUST TWO COPLAINTS!
Another victim of this scam, and wondering how business like this don't get shut down. Where's the oversight, UK?
This business is a scam. They have taken my money immediately and will not respond to service requests. It is now 1.5 months and I'm seeing what else is being posted on the internet. Nothing on their site is true. The products "In Stock" are actually not at all, and they will like and cheat their way to your wallet. This business is a scam and I almost NEVER give bad reviews. RUN RUN RUN RUN. Look at other reviews online and see for yourself. Please offer your bad experiences anywhere you can, too. Put them out of business!
I ordered a shirt with a badge. The shirt arrived without a badge but UKsoccershop never replaced.
never received goods (worth appr $300)
Ref: uksoccershop / $300 worth goods never delivered Order 103233 / uksoccershop person: biju peter Uksoccershop (www.uksoccershop.com) – never order from them Anyone who feels their consumer rights were violated by uksoccershop please write to [protected]@hotmail.com to make collective claim in court (see below). My story is short and...
Read full review of UKSoccerShop and 8 commentsnon delivery
after ordering a soccer shirt for my son's birthday on 07/08/09 for 70.24p i still have not received the top i have sent 11 e-mails to the site and have not received a reply, it does not have a telephone number on the website but i found it through google (along with dozens of other complaints) the telephone just rings and rings.
i have heard that the owner is a 19 year old (simon prestwell) and that 95% of all orders that he takes does not get delivered. i paid through rbs worldpay and they do not help if thing like this happen...
i wish i had checked out the site in more detail before ordering but it looked like a good site.
thanks sandra
The complaint has been investigated and resolved to the customer’s satisfaction.
I always had to wait about 2 month wuthout their sending email about process until I received shirts from UK Soccershop.
I don't want deal such a poor service shop. But they sell many rare shirts.
So I tell you one way that I have solved the priblem.
I paid siirts by credit card. So the credit card company told me I must pay money before I received shirts.So, I called the credit card companys customers center and told to stop pay money for them.
There are international rules. If they ignore the caution from the credit card company, they will have the penalty not be able to be avaiable all kinds of credit card payment service eternaly.
Actually, a few days after I called to the credit card company to help me, they sent me the shirts. I hope you can try it.
by user in Japan
delivery of goods
Placed an order on line on 6th July 2009. I had an email come back saying 2 weeks.
Then nothing.
Sent dozens of emails chasing them and eventually I got a terse email stating "it was sent - go and speak to your post office" and that was that!
I have since chased them again and again but nothing.
I then manged to find a telephone number on the web but this just rings and rings and rings!
I then searched under the name that appeared on my credit card statement and another number appeared and guess what - it's a dead line.
There seems absolutely no way to speak to anyone at this company - once you have placed your order you are stuffed!
Spread the word - dont buy anything from this company
The complaint has been investigated and resolved to the customer’s satisfaction.
Agreed, ### company!
Exact same thing has happened to me regarding an order I placed on 14/08/09. Was told it was sent and that I had to check with my sorting office.
I told (Buji Peter) that this was unacceptable as he would have the recorded delivery information and since then I have not had any word re any refund or another top delivered.
Number rings out an all e-mails have fallen on deaf ears!
Do not use this company!
bad service and missing items
this is the worst company to deal with. THey have a slick website and ordering is easy. Last year I ordered a few items... both took ages to arrive and one arrived first without the CL badge on the arm. THe next item arrived a week later. When I asked where my items were, I got some excuse that they want to serve the customers asap so they send part of orders. What nonesense... when I complained that I had a missing badge... I got no reply.
I decided to give them a shot a few weeks ago again thinking they had their stuff together. I ordered a Sevilla shirt. This was almost 8 weeks ago. Again, I emailed and complained. no reply.
I stepped it up again in further emails asking for a refund... and low and behold someone replied asking for my order number! Can you belive that? THey dont have my order number... well I provided it and still no answer.
THis place is a huge scam. I wish they would go out of business. DO NOT do business with them. BE warned
The complaint has been investigated and resolved to the customer’s satisfaction.
undelivered products, absence of contact, rude language
I bought a Chelsea t-shirt on this companys website and i paid it with a mastercard credit card.
weeks going by, no product. I start emailing and asking for my product or my money, no answer. I call a number on the website, no answer. 16 weeks after i decided to call on my credit card company and cancel the transaction asking for refund. I call my lawyers and decided to sue these incompetent people.
A guy called simon replies and asks if we can settle this.
I say of course if they pay my costs with time lost.
this simon calls me stupid and a fraud?!...
this will be a personal war.
they have no idea who they are facing.
dont buy nothing to these guys.
I hade never before had such an ordeal.
mf
[protected]@hotmail.com
+[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Manchester United top for my brother. Delivery was in a few days but it was not what I have ordered it isn't even a club top . Now I cannot get a response. It's a child size top that is no good and I am now out the money
I ordered 3 jackets [Brazil, Netherlands & Portugal] during the FIFA 2014 world cup. Delivery time displayed on the God damn shopping site is 8-10 working days. Today it is 3 months later & still I have not received the products.
Initially, they told me that I will receive the products shortly but STILL I HAVE NOT RECEIVED THE PRODUCT & I WANT TO SUE THE ORGANIZATION FOR PLAYING WITH CUSTOMERS WORLD WIDE.
EITHER I WANT MY JACKETS WHICH I THOUGHT I WILL GET SINCE I HAD PAID MY HARD EARNED MONEY OR ELSE I WANT A COMPLETE REFUND OR ELSE ALL OF US SHOULD JOIN AND ENSURE THAT THIS COMPANY GETS CLOSED & ITS STAKE HOLDERS ARE BEHIND THE BARS for a long time.
THEY ARE ALSO NOT PROVIDING ANY DETAILS TO TRACK THE SHIPMENT. WHAT IS THE GAURENTEE THAT THE PRODUCT HAS BEEN SHIPPED.
PLEASE HELP ME : raghunandan84@gmail.com
UKSoccerShop Reviews 0

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Overview of UKSoccerShop complaint handling
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UKSoccerShop Contacts
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UKSoccerShop phone numbers+44 844 332 1221+44 844 332 1221Click up if you have successfully reached UKSoccerShop by calling +44 844 332 1221 phone number 26 26 users reported that they have successfully reached UKSoccerShop by calling +44 844 332 1221 phone number Click down if you have unsuccessfully reached UKSoccerShop by calling +44 844 332 1221 phone number 90 90 users reported that they have UNsuccessfully reached UKSoccerShop by calling +44 844 332 1221 phone number
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UKSoccerShop emailsinfo@uksoccershop.com99%Confidence score: 99%supportteamwear@uksoccershop.com92%Confidence score: 92%supportblog@uksoccershop.com75%Confidence score: 75%
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UKSoccerShop address42 Mote Hill, Hamilton, ML36EF, United Kingdom
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UKSoccerShop social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 04, 2025
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Recent comments about UKSoccerShop company
Purchase made on sept 1



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When I posted on Facebook to request refund, since they have no customer services, they blocked me. AVOID!'mm
Snap! I was told to look at the bloody sorting office too! They knew full well they had posted nothing! Scam company. Avoid!