United Airlines
Reviews and Complaints

United Airline of Newark Liberty International flight UA1228 was delayed and eventually cancelled on June 25/26. The agent at gate A20 informed us to report to Customer Service Desk to reschedule the flight. We were informed the flight was delayed because they were waiting for the pilot and another flight attendant We stood on that line for 3 hrs and waited a further 25 hrs and the agent at the desk could not help us.

Our tickets were cancelled and we were not given credit to use on future tickets.

I was not given a lunch voucher and others on the flight were?

My luggage did not come with me and I had to purchase clothes at a cost of $180 - will i be refunded for this cost?

No mention of a flight refund as I had to travel to JFK to get an alternate flight via delta to my destination San Diego. It is impossible to contact anyone at United - no contacts work!

United Airline of Newark Liberty International of NJ. Today flight UA1228 was delayed The agent at gate A20 informed us we would not make the connecting flight UA1443 and advised us to report to Customer Service Desk to reschedule the flight. We were informed the flight was delayed because they were waiting for the pilot and another flight attendant We stood on that line for 3 hrs and the agent at the desk could not help us. The agent at customer service desk informed us there were no flights for today and all of the flights from 6/30/23-7/4/23 are sold out. Our tickets were cancelled and we were given credit to use on future tickets. We were not ask if that is what we desired. Our luggage was transported on flight UA1443 to Saint Thomas. We did not get credit for the luggage. If our luggage was transported on the connecting flight UA1443, why would the agent at gate A20 advise us we would miss the flight and to report to the customer service desk. I spent over 3 hrs on the phone to reach baggage claims to file a claim to have our luggage returned to the airport. I was advised it could take up to 24 hrs or more before we get our luggage We were unconvinced for hours. We were not offered any additional compensation for the inconvenience

This was an awful customer service experience.

Shaunda Thomas

On June 1, 2023, I reserved three seats, ticket numbers [protected], [protected] and [protected]. On June 2, 2023, I cancelled this reservation as the trip we were planning was cancelled. I originally thought I was buying the tickets directly from United and would never have purchased from a website, name Cheap Fare Guru had I known. I have had such a hard time trying to resolve this with the third party and have eemail and phoned them. After not getting any result, I contacted AMEX and filed a dispute. I am attempting to resolve this issue along with AMEX. I do not want travel vouchers as I cannot afford to fly that often. I am retired, on a fixed income and do not travel often enough to use the vouchers.

Please double check that Guru cancelled these reservations and please issue a credit to my AMEX card.
Thank you,
Peggy F. Collins
[protected]

Don't even think about booking with United Airlines! They messed up our itinerary big time. We paid extra for one-stop flights, but they forced us to make an additional stop. It was a total nightmare! We had to deal with long delays and cancellations, and spent hours and hours waiting in lines and running from one desk to another. The airline staff were unfriendly and incompetent, and we had to split from our group and rebook separate flights just to arrive at our destination two days later. Can you believe it? This all happened within the USA!

And that's not all. If you're thinking of prepaying for your checked luggage, think again. We had problems at two different airports on two different days. The airline couldn't find our prepayment records, and we had to show them our email confirmations just to avoid being charged twice for our bags. We saw other people having the same trouble too.

Overall, our experience with United Airlines was a complete disaster. We wouldn't recommend them to anyone.

On the 9th of February, 2018, I had a flight scheduled with United Airlines from Pittsburgh International Airport to Chicago OHare International Airport. The flight was supposed to depart at 10:48AM (UA flight 590) and land at 11:30AM. I went to the kiosk machine to check-in, but I encountered an issue when obtaining my boarding pass.

I was surprised to find out that I was no longer allowed to bring a small purse and a very-small gym bag (which weighed less than 2Ibs) as a carry on. I thought that there had been some error with the machine, so I asked for a representative to help me with obtaining my boarding pass. However, without even looking at my items, she told me that I would have to pay for the gym bag and check it in with a fee of 25$.

I was shocked that I had to pay 25$ for a carry on item that: 1) fit in the required parameter to be a carry on 2) should be allowed as a second carry on as a whole since I only had a small purse 3) the flight was not fully booked and there was plenty of space ON the aircraft for the item. I kindly obliged and paid the fee, but I felt that it was completely unmerited and unnecessary.

I hope that United Airlines can reimburse me the 25$ fee since it was an unexpected expense. I would greatly appreciate it if you could contact me at your convenience. Thank you.

We was supposed to leave Phoenix, AZ at 9:37am but we had a problem with the a/c and the plane had to take off the old way. We was late arriving in Denver. When we landed at B55, we had to go to B19 for our connecting flight. But when we got there at 12:28, we received a text that the gate had been changed to B94. We let them know we was on the way. I am disabled and can't walk very well so we got a guy to give us a ride to the elevator that went downstairs to gage B94. We arrived at the gate at 1:11 and the flight was to leave at 1:10. The plane was still there but they wouldn't let us board. They sent us to customer service which really doesn't exist as they said they had another flight to Moab tomorrow but that wouldn't do us any good as we had a train to catch before their flight even left Denver. When I called the company that was to pick us up in Moab the girl said United had 2 flight that evening to Grand Junction and that they would come there to pick us up. That cost us an additional $265 which United refuses to refund instead we got a $150 travel voucher to use by end of 2023 which I hope to never have to use. I would pay more to travel with another airline than use the voucher. You get water to drink but have to buy a snack. I don't recommend United Airlines.

So, I had a really bad experience with United Airlines. It was like that song on Youtube, "UNITED AIRLINES BREAKS GUITARS." They totally destroyed my 1967 Martin guitar, which is super rare and expensive. It was in a hard shell case, but they dropped it from the luggage conveyer belt, and it fell 15 feet to the ground. The neck of the guitar was snapped in two places, and it's worth thousands of dollars.

I'm a professional musician, and let me tell you, if you're one too, be ready for a fight with these fools. They don't care about your instruments at all. They didn't even keep their appointment with me, and they haven't answered my letter yet. They said they wouldn't even look at what they did until I got in their faces.

The best they could do was give me an email address to complain to. What a bunch of creeps. I've been reading reviews, and it seems like United is the worst airline in most categories. For me, they're experts in dishonesty and lack of concern for their customers. I'll never fly with them again.

I can only give them one star, but really, I wish I could give them zero stars. Yuck.

Our experience with United Airlines was quite frustrating. We were supposed to leave Richmond on time, but our flight got delayed. When we arrived in Chicago, we were informed by a United representative that we would miss our connection to Kansas City at 10 am. The representative then put us on an American flight at 5 pm, which was not ideal, but we accepted it. However, when we arrived at the gate for the American flight, we were told that our seats had been sold. This was quite disappointing, but the United representative assured us that we would be put on another flight to Kansas City before 5 pm.

We were then directed to the American desk on the other side of the airport, but when we got there, the representative told us that the paperwork given to us by the United representative was useless. We were told to go back to United on the other side of the airport, but instead, we decided to call United. Unfortunately, we had to wait on hold for two hours, which was quite frustrating. During this time, we missed one flight to Kansas City and were about to miss another when United finally sorted out the mess.

To make matters worse, the United representative on the phone told us that our travel agent had refunded some money to American, which was causing the problem. However, we did not book through a travel agent, and we never booked anything through American. United moved us to American when they thought we would miss our connection in Chicago. The final straw was when the United representative asked us to pay for the ticket again while we were on hold for two hours. This was unacceptable.

Another issue we had with United was that they only gave us shot glasses full of warm soda or water, which was not the case on American Airlines. We were quite disappointed with United Airlines and would not recommend them to anyone.

United Airlines is not the best airline out there. My recent experience with them was a disaster. On September 8, 2021, I was on Flight 6260 from Wichita to Houston with my family. We were sitting in rows eight and seven when a father with his four-year-old son came up to us and said, "You're in our seats." I checked our boarding passes and saw that United Airlines had printed our boarding passes with the same seat numbers (8a and 8b). I didn't move, and United Airlines kicked the man and his son off the plane.

The man's four-year-old son started crying, and it was chaos. United only let the man and his son back on when I pointed out two open seats nearby. This incident wouldn't have been so bad if we hadn't all had our original flights canceled by United Airlines the day before and had to spend an extra night in Wichita. It was a nightmare, and we lost a lot of money that we couldn't afford.

I asked about compensation, but no one listened to me. I missed a whole day of work and wasted another day traveling. At the connecting flight, no wheelchair assist came for my handicapped mother, and I was scolded by a United representative for not leaving my mother on the plane. What was I supposed to do? Leave my mother on the plane and go to my connecting flight? That's ridiculous.

Wheelchair assist should be there when the handicapped person gets off. This is the last time I'll fly with United if I can help it. Delta was a lot nicer. United needs to get their act together.

I been flyin' with United for a long time, like over a million miles long time. I'm a 1K status person, been that way for years. But let me tell ya, they ain't all sunshine and rainbows. Before the pandemic, I had over 120 points canceled 'cause they got a one-year time limit on 'em. You can use 'em to upgrade, but that don't happen much. Now I got another 80 points gettin' canceled this month and I tried to extend the expiration, but they ain't havin' it!

Last year, I flew over 100K miles with United and tried to use them points to upgrade, but no dice. It's all up to United, and they got an expiration date on it too. What's the point of havin' this benefit if they control it and it don't last forever?

I do get to pre-board, but it's at the bottom of a long list of other pre-boarding groups. And I get economy plus seating for free, but it ain't much better than regular economy, especially for international flights. And let me tell ya, the ground staff ain't the friendliest and the crew on the plane treat ya like cattle. Other international airlines got better service, food, and entertainment.

I'm stuck with United 'cause I got too much invested in 'em, but if another airline offered to take my status and points, I'd switch in a heartbeat. If you ain't got no status with United, it don't make much sense to fly with 'em unless ya got no other choice.

Hope this helps someone out.

OMG, I had the worst experience with United Airlines! I was supposed to go on my Bachelorette party with 7 of my girls from Newark airport to Savannah airport. But guess what? The night before our trip, we all got messages saying our flight was canceled! Can you believe it? I was so stressed out and started crying. I called United right away and was on the phone for over 2 hours! Can you imagine that? I was trying to re-book 8 girls to Savannah and some of them had already fallen asleep so I couldn't even talk to them about our options. It was a total nightmare!

They told me there were ZERO options to fly us out that day from any NYC airport. Can you believe that? After 2 hours on the phone, the best they could do was have a connecting flight from Philadelphia to Washington DC to Savannah. I live 20 minutes from Newark airport (a $30 uber ride), but the 2-hour uber ride to Philadelphia airport was over $200! Can you imagine that? Our flight out of Philadelphia was delayed, and we missed the connection in DC. It was a total disaster!

Ultimately, a 2-hour flight from Newark to Savannah turned into a 17-hour total trip time. Can you believe that? We could have driven to Savannah in way less time. On the phone call, I felt forced into making the decision while there were no good options. I kept asking for compensation options because of the insane delay & increased cost to get to Philadelphia. But guess what? They told me I can file a complaint with Customer Care after I book. Can you believe that? When I returned from my trip, I filed a complaint and was told that because I accepted a different flight, there was nothing they could do. It was a total scam!

This airline is a total scam! They do not have customers' interests in heart. I would rather fly Spirit than United. Can you believe that?

Me and my grandma, we flew with United Airlines in June from Vancouver to Houston. Let me tell you, it was a nightmare. We faced discrimination, aggression, and the worst customer service ever.

First of all, the check-out counters at YVR were a total mess. After waiting in line for hours, the agent didn't even assign us any seats. So, we had to wait in another line for 40 minutes at the gate. It was exhausting.

And then, when we finally got on the plane, we were the last ones to board. The flight attendants didn't let us bring our carry-on bags, which was not our fault. The airline was disorganized and overbooked. We had some valuable personal belongings with us that we couldn't check-in. But when we tried to explain this to the flight attendants, they were so rude and aggressive. One of them even had anger issues.

My grandma doesn't speak English, and she's a senior citizen. She was holding her carry-on bag when the same aggressive flight attendant assaulted her by pushing her with the bag all the way to the cabin. It was so traumatic for her.

When I told an airport employee about the incident, the flight attendant denied it. And to make matters worse, we had to check-in our carry-on bags, and they gave us garbage bags for our valuables. They even told us we had to pick them up in Houston, but they went straight to Mexico. It was a total scam.

When I called customer service to complain, the lady I spoke to told me they couldn't give me any compensation. But honestly, that's not what we were looking for. We just wanted some accountability and an apology.

Weeks later, I asked for an update on the disciplinary action toward the flight attendant, but she told me she couldn't share that information. It was so frustrating.

Overall, our experience with United Airlines was terrible. My grandma was traumatized after that violent action, and I don't think we'll ever fly with them again.

Been travelin' at least once a month for years and let me tell ya, this is the worst airline experience I've ever had. Booked first class and was shown lay-flat seats, same as when I flew United from Miami to Newark. But when I checked in, they gave me regular business seats (a bit bigger than economy) without tellin' me. Even though I was group 1 and first class, I had to put my bags in economy 'cause the overhead bins above our seats were full. And get this, when I got on the plane, my tray was taped shut with an "inoperative" sticker and there was no food or drink for me (in first class!). My wife had her purse on her lap on the way to Miami, but on the way back, they made us stow it away. We asked the flight attendant where to put it and she said she didn't know, but we couldn't keep it with us during takeoff. So we had to go put it in economy, even further back. There was no TV or entertainment, but there were USB and electrical outlets to charge our devices. Too bad none of them worked. And let me tell ya, the flight attendant was rude as heck, especially for first class. I booked a 9PM flight and I'm so mad, I paid an extra $15 for wifi just so I could spend the next 3 hours writin' reviews about how terrible United is. This is the worst airline experience I've ever had and I'm definitely disputin' it.

On my United App it is clearly stated that I do not have to pay for checked baggage when I take an overseas fligth.

When I travelled from Denmark 4 June 2023 I was not charged and there were no issues, but when I travelled from Houston Sunday June 11, 2023 I was informed that I had to pay 75 USD for my checked bag. (UA46) that was delayed many hours.

I am an alliance member (through SAS) and I am puzzled by why the information on the app is not what the team can refer to in the airport.

My reservation number is PBVNZK - and full name Marianne Andersen.

Looking forward to receving a reembursement on my credit card.

Best regards Marianne

Dear Sir or Madam,

I have spent three or four days on the telephone, mostly being placed on hold for 45 minutes to an hour, always transferred to your so-called refund department. I have been told by at least 6 different people, some claiming they were supervisors, that the refund I requested was in fact refunded to a Visa card ending in 8546. I do not have a visa card with those numbers and never had a visa card with those numbers and if this was in fact done, my bank said that the refund would have been declined by Visa, as no such account exists.

I am a 71 year old woman on a fixed income whose travel plans have been cancelled. I have contacted United every year since the original departure date May 18th, 2020 with reservation made on February 25,2020, informing you of the postponement due to COVID, and ask if it was still valid and was assured that it was. However, I now cannot travel to London and wish to have the refund submitted to my Mastercard. I filled out a form on line requesting my refund of $1,034.25. If this refund was paid to a Visa credit card and the refund was surely denied by Visa, then why wasn’t I contacted and ask for a valid credit card? No one can seem to answer this question. I am in need of this refund and would appreciate help in this matter, from someone other than United customer service representatives at the [protected] number. I hope that I can be given someone who actually has answers and can get me my refund.

Sincerely, Paula J. Allen

Milage plus number VDL58817

PIN 84P3TE7TA8

Promo Code 20TCYA

Confirmation number OLG7DZ

David Azolas
PO BOX 711
Redondo Beach, CA [protected]
USA
[protected]@gmail.com
United Airlines, Inc.
P.O. Box 06649
Chicago, IL [protected]
USA

I am in desperate need to report a case of discrimination against my person by two officials representing United Airlines, specifically these persons mentioned here below:

1. Eric Glenn In-flight Services Supervisor at LAX
2. Ricardo Villalta Refused to provide title (took a picture of his ID card)

On May 30, 2023 I was a passenger on flight UA1158,
eTicket number: [protected], Confirmation # F59COZ
departing from LAX to HNL.
I had boarded the aircraft accordingly and I took my seat 17 C.

At this time flight attendant Ty greeted me and also questioned me if I was aware of the regulations to be able to assist in case of an emergency to which I replied "Yes, willing and able" as I was also made aware at the ticketing booth before coming to the aircraft.
I had been seating for over 30 minutes as passenger on 17 A took his seat and flight attendant also greeted him and question about being able to assist if needed, to which he replied yes. This passenger is very important as he is a witness of the discrimination acts.

Right before door was to be close the two individuals mentioned here above came in looking for someone by name, I really did not pay attention to their situation until I was approached by Eric Glenn stating that I had to vacate my seat because due to as he put it because of my knee brace. The fact of the matter is that it is not a knee brace but merely a compression sleeve for good blood flow and I stated so by saying and showing him that there is not a restrictive movement of the knee and stood up and showed him that I had perfect mobility of the knee by bending and straightening and also by slipping down to show the knee by repeating the same mobility display.

I also stated to him that I had no problem removing it. To which he replied that he had already seen it and it would not matter if I removed it. I insisted that it was an unfair decision to remove me from the seat I had paid extra for, since it did not impede me from carrying on in assisting as required.

Ricardo Villalta actions and disposition was egregious by stepping on my space and threatening me to take me off the airplane. At this time, I took step back and informed Eric Glenn that I would move but that I would report the incident.
He also had a threatening demeanor by asking in a harsh tone "What did you just say?"
I directed myself to him in a very polite way and repeated to him the fact that I would report this humiliating issue and requested both of their information. Eric Glenn provided me with his business card, but Ricardo Villalta refused to do so, so I took a picture of his ID.

At this time passenger Heath Keasley, whom I had just met for the first time, directed himself to both individuals Glenn and Villalta stating that it was unfair to move me.
Mr. Keasley disclose to them the fact that he had been brought to the airplane by wheelchair and pointed out his scars/stitches from his recent knee surgery plus the fact of fluid build-up right above. If I am not mistaken, he also mentioned to them that it was not consider a knee brace but a compression knee sleeve.

Glenn and Villalta did not take any action against Mr. Keasley to remove him from seat 17 A even though they were informed of all the facts.
Glenn proceeded to move me to seat 19 C which had a plastic box attached to seat18 C, which restricted the comfort of the seating specially for someone like me at 6' 2' tall.
This is when the discrimination became obvious and egregious, when there was no action taken on Mr. Keasley. He was allowed to stay on his seat even after his own testimony to both employees. Is it because Mr. Keasley is white, and I am not?

I can not see it any other way after his testimony to both agents. As far as I am concerned a recent surgery displaying scar/stitches and fluid build-up on his knee, is far more actionable to take corrective than a compression sleeve.
This is why Mr. Keasley provided with his information. He thought that everything was out of line and specially the rude and threatening behavior of Villalta.
Also, as the plane landed in HNL, two passenger made statements. 18 A stated that next time just were long pants in order to avoid any more humiliation in the future.

Passenger on 18 D also commented to the fact that he thought everything had been very inappropriate.
I do not want any other person to have to go through the discrimination and humiliation that I was put through. It needs to be addressed and take corrective actions.
I am requesting at least three things to take place.
1. Have these two employees attend to 40 hours class about Discrimination, and Customer Relations and to be able to see and know the difference of a knee brace and compression knee sleeve.
2. Full refund of the entire flight.
3. Although I will not use my compression knee sleeve, as well I did not use it on my return flight back to LAX,. But I have a trip coming up in September and I do not want to be retaliated for making this report.

I just need to add and impress upon you that the flight attendants, specially Ty were apologetic and offer me to be comp on flight beverages and meals to which I gratefully declined as it was not the issue. He went out of his way to try to make me feel better. Ty is very professional and a very amazing caring person that made every attempt possible to make me feel better.
I appreciate a speedy response to this serious complaint.

Sincerely,
David Azolas

My name is David Currier. I purchased tickets (economy plus) for our vacation to Hawaii from Boston and return. On the return trip from HNL to BOS we wanted to upgrade our tickets to first class. The reservations person (Ann) that there were 6 seats available in first class and changed our return reservations for myself, wife and son to first class and informed me that the increase was going to be ($3,058.59) for all three of us. I was ready to give my card number to the individual helping me, when she came back and gave me a different price ($2,800+) per person totaling ($4,800+).

I feel that this was a deceptive practice and was very upset and shocked that United would do this. I chose United for this trip and as result purchased eight (8) tickets totaling $18,823.72 for my family. I'm so upset about this that it has all ready ruined this vacation.

Curb side drop off - please advise whether the drop off curb side is a united employee, if so, is a tip mandatory for this service? It appears the curb side employee is always looking for a tip. If this is not a service of united, please advise. If a wheelchair is on my boarding pass - should at be available at that time.

Wheelchair service - on my recent return to newark, the wheelchair was available but the service by the employee was horrible. First of all, flight on time, the wheelchair service waiting at the plane. The employee (wheelchair service) had to stop to pu his dinner at 9pm on the way to baggage pu. Dinner not ready, had to wait a good 10 minutes for his dinner. Got to the baggage claim, waiting for my luggage to come on the turn style - after the turn style was empty (another 15 minutes) my luggage was not there. It appeared it was removed early and put on the side because it was not pu. Arrival at 9:01pm - shuttle waiting for me - 9:45pm to ground transportation for pu. By this time I had enough with the lack of service. Requested my luggage and waited for my shuttle to get back to pu for me. Is this person an employee of united and if so does is not have a dinner break?

In Las Vegas airport May 30, 2023 the counter agent produced tickets for my 87 year old mother and I leaving Las Vegas at 8:25 pm. arriving in Norfolk 10:04 a.m. The itinerary was changed w/o my advanced knowledge. We did not arrive in Norfolk until noon May 30, 2023 which adversely impacted my parking. Then while waiting 4 hours to board in Newark to Norfolk on flight 3528 "NO" wheelchair service was ever provided.

I'm filing a complaint for United Airlines refund denied for the following delayed and missed flights. On May 11, I was scheduled to fly from LAX to Bogota Colombia on flight #UA2121 at 5:58pm. I was informed by United that my flight was delayed causing my connecting international flight #UA209 from George Bush at 11:5pm to be missed. United put me on a Avianca flight which had an additional bag fee of $210 dollars, which I was forced to pay. I would have never selected this carrier to begin with and requested the fee charged by Avianca to be refunded back to me. United Airlines denied my request for reason unknown, I can honestly tell you I will never fly United Airlines again. The level of service is garbage and I travel for Boeing as an Boeing employee often.

PASSENGER: LUCIEN

TICKET(S): [protected]

REQUEST ID:[protected]