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United Airlines

United Airlines review: Damaged baggage

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11:56 am EST
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My name is Ronald McGrew, mileage plus DPN 21273, MVWSBX reservation number, flight OKC to Prague. Must admit all was good until my arrival in Prague. Upon retrieving my baggage I found my bag damaged. One corner of my new suitcase was cracked badly and the TSA lock was unusable due the zipper being torn/broken. Being in Prague there was no one to report this to as I was with a river boat tour group in a hurry to get to the hotel after the long trip. This trip was from 11/3 to 11/17 with it mostly on the river cruise ship, therefore no available contact. Upon return to OKC I still was not able to report the damage as there was United agent around your office in baggage claim plus one of our travelers was wheelchair bound and needed to get home ASAP. I do have pictures of the damaged suitcase and would gladly forward them if you could supply me with as email address to send them to. FYI I did manage to Duck tape my bag to complete the trip. This was a new bag valued at approx. $165, Samonite 25” purchase about 1 yr ago for a trip that was cancelled but very removed from tge box until this trip. Please respond to [protected]@gmail.com or call [protected] thanks

Claimed loss: $165.00

Desired outcome: Reimbursed $150.00 since the case made one trip

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