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United Airlines

United Airlines review: Travel credit

L
Author of the review
11:33 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Regarding the following tickets:

Lisa Crescenzi ticket number 0167499985854 amount: $1247.23

Nicolas Crescenzi ticket number 0167499985856 amount: $1247.23

Jada Hernandez ticket number 0167499985885 amount: $1247.23

These tickets were booked in February 2020 through WOWFARE travel agency and were canceled by United Airlines due to the pandemic. The travel agent advised I could request an extension of the validity of the ticket until March 31, 2024. When I spoke with a United Airlines representative, he said I could have requested this extension if I called before December 31, 2023 - a policy of which I was unaware.

Given the unprecedented circumstances of the pandemic, I kindly request reconsideration of this policy. Had I been informed about the expiration date, I would have utilized the credits in December. Unfortunately, due to financial constraints imposed by the pandemic, I am only now in a position to consider travel.

I understand that if I had been aware of the expiration date and contacted your team by December 31st, I could have extended the credits until March 31st. As we are still within this window, I believe I am eligible to utilize these credits this month.

Losing this amount of money due to a technicality would be financially burdensome. Therefore, I appeal to your understanding and ask for an extension of the credit validity period. Your flexibility in this matter would be greatly appreciated.

Thank you for your attention to this request. I look forward to your favorable response.

Claimed loss: $3,741.69

Desired outcome: Please refund.

Confidential Information Hidden: This section contains confidential information visible to verified United Airlines representatives only. If you are affiliated with United Airlines, please claim your business to access these details.

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