United States Postal Service [USPS]
Reviews and Complaints

i missed a package delivery today. no big deal right? wrong. i called the 1-800-ask-usps number, the voice was robotic. i had to listen through option after option until i heard what i was looking for. i selected redelivery and everything went smooth until they asked for the article number. the robotic number "heard" it wrong FOUR times. I was pissed by this point. (i am an expectant mother and the package was prenatal vitamins) I decided i would run down to the post office and pick it up, i arrived at the post office at closing time. there were workers behind the counter and customers waiting to be waited on, but as soon as it hit closing time the workers walked to the back and locked the door. I knocked and no one answered EVEN AFTER THREE DIFFERENT KNOCKS! At the end of the fourth knock (third door i tried) and angry voice yells "Were closed!"... I hate USPS... UPS is the way to go.

I also had several bad experiences with california Postal service, one was a very expensive ring sent by express mail to my son for his future wife, I had it insured for the maximun allowed, the ring went missing, I called express mail which is a contracted company for the USPS and was spoken to with much disrespect, I would not give up and I kept calling the Post Master, the post office I was calling kept telling me "he is busy", but I was persistant, I finally spoke to a well spoken American at the express service who called the Post Master herself and had the Post master call me back. She (the post master was female not male) called me back and I told her the whole story, she informed me that she was sent there to California because the service there was so so bad and she and others were sent to straighten it out. She located the ring by making the express delivery guy lead her to where he "supposedly delivered the ring", she followed in her own car. The express guy had delivered it to his friend and thought that it would slip by as an error as long as it showed up as delivered and signed for.We did get the ring back but it took persistant calling on my part, I hope she was able to get the Post office in 90034 area code back in shape.

Have changed from a postoffice box to a rural mail box at our physical address. We have tried to change all our mail to the new address but, some fall through the cracks. Local postmaster here in Mill Creek, Okla. sends the mail back with old box number. Now we have only lived here 50 plus years and it is only a small town where everyone knows everybody. We have been driving around without insurance, current tags on autos, and electric bills because he sent them back without our knowledge. The latest was an electric bill. That is what made us check our tags. Someone should tell this good ole boy to be a little more thoughtful and giving to help people. Thanks, Caroline Dodd 10004 West Rocky Rd. Mill Creek, Ok. 74856

I agree I'm going through the same issues and can't understand why the mail is not being delivered at a reasonable time.
I'm waiting on the mail at 7:23pm. The mail system needs to be reorganized or shut down like any other service that doesn't perform.
Private companies could do a better job I'm sure

My mailcarrier leaves my mail at the wrong address, has left the mail wet on non-rainy days, has left the mail torn or ripped, has left passages on the lawn and leaves the mail after 6pm. The Postal service needs to go and be replaced by competitive private concerns.

My mailwoman is lazy. She comes when she wants too. Their has been several occasion when she has came at 6:30pm. During snowy or raining days she doesn't even come at all. Recently, I've been not getting my mails on saturday at all now.

Would you like some cheese with that whine?

10.9.2009

TO: Whom it may concern!

CC: United States Postal Service
475 L’Enfant Plaza SW
Washington DC [protected]

Attn: Manager Natalie Sorvari & Mary-Joe-sarcastic and condescending attitude
CC: Northland District consumer affairs-unresponsive!
100 S. 1st street room 121
Minneapolis, Minnesota [protected]

COMPLAINANT: Mr. P. Tejeda
Private Practice Investigations
P0 BOX 600332
E. St. Paul, Minnesota 55106

Discrimination employee misconduct complaint re: Location One
Seeger Square post office
Seeger Square E. St Paul, MN. E. St. Paul, Minnesota [protected]
Spanish employee misconduct: Jesse clerk #20

Bill# [protected]

Discrimination employee misconduct complaint re: Location Two
Eastern Heights, Oakdale location (Bob) & older Caucasian window clerk Linda-verbally loud, defensive & rude! Oakdale, Mn location Supervisor Mr. Iverson

Summery: On 9.30.2009 I attempted to go to this post office location to purchase some postage stamps for my five letters. Postal employee Jesse rudely and discriminately, disrespectfully greeted me! This is my third appearance at this location, which is connected to this small strip mall storefronts that also house/lease Rainbow foods grocery store.

The outer appearance of this post office location is dirty unsanitary and disgusting. Spots-stains-spite-spew-saliva surround the entrance and concrete side-walk. Smashed bubble gum discarded cigarette butts carelessly littered and thrown.

Jesse seemed to be in an ornery, foul, argumentative and impatient mood and was also argumentative and defensive with me! Addressing me as a child or animal! On further note Jesse also smelled like he needed a bath as he is an extremely oversized male that sits in a chair at the customer service window all day with an ornery and stern attitude. Customers/citizens should not have to be subject to this type of discourteous, dirty, misconduct and or behavior.

This is the third post office within less then a years time around the E. Saint Paul Minnesota area that has been getting numerous complaints and negative ratings with it’s management/supervisor/employee customer relations and discriminatively run business! Including the Dayton’s Bluff location & Eastern Heights, Oakdale Mn. Caucasian male window teller (Bob) who wears visible droopy gold neck chains and appears intimidating to some customers/consumers. I verbally heard him call a Caucasian woman customer stupid in a joking disrespectful manner belittling her during a window transaction! Bob seems to frequently be in a cocky, defensive, stern mood during window customer transactions with other selective customers.

Furthermore, at the Seeger post office location when I asked for a manager or supervisor on duty I was rudely and sarcastically given a name of Charlie. However, this man was unavailable for customer complaints/concerns at the time…So when I got to my home/residence I attempted to call customer service hotline for the USPS @ [protected] Unfortunately, this number and department customer service computer’s were allegedly down, at the time, only to file a complaint, not to purchase postage and or track or to ship a package! I was told to call back later that night or tomorrow to file a consumer complaint. As of receipt of my/this original complaint over a week later after submitting a verbal complaint to Minneapolis Northland district Consumer Affairs manager Mrs. Natalie Sorvari t: 612.349.4401 who was to return my calls regarding a previous complaint months ago and never did! This Location and office/department has been recently unresponsive to my letters. However, I did manage to file another verbal complaint the following day over the telephone with a familiar over sarcastic and insincere woman by the name of: Mary-Joe hotline t: 612.349.6388 f: 612.349.3512

Please properly, investigate

Sincerely and respectfully a concerned customer/consumer Mr. P. Tejeda

Sat. [protected] mail for 3603 was in 3606 mail box and 3606 mail was in 3612 mail box.

as a retired mailman in syracuse ny, I can tell you that the problem comes from washington DC. no hiring is allowed unless it is approved by washington. when someone retires his route is obsorbed by the exsisting routes. the routes are being timed right down to the second, and being retimed every 2-3 months so there is no spare time. when the carrier is given extra to do, due to retirement, sick call, or vacation time, it tacked on to an exsisting route and the carrier is told to do the extra 1st, thus putting his regular deliverys behind for the day. Also having a differant person deliver part of a route everyday results in undelivered and misdelivered mail. Its only going to get worse. In my own personal opinion, I think the government is trying to make the service so bad that the public will want it turned over to public enterprise, which is what the government wants.

U have to contact the post office directly. Thats the only way it will stop and then they cant guarenttee it

If it was me, I would install a new mailbox whose lid will close automatically. No fancy devices needed, just a heavy lid and smooth hinges so it will close from gravity without any assistance. I would also consider moving the mailbox to a different location under the awning.

Amendment to the above comment: it no longer says "more information" by the post office that delivers your mail, you have to click on the actual post office to get the local phone number.

If you go to the USPS.com website and view the FAQs, it will explain about the weather conditions and in certain situations where you will not receive your mail. And also if you look at find at post office on the USPS.com site and enter your zip code, and/or address, it will tell you a listing of the post offices in your area and give you the phone number. Most people get discouraged because they just see the 1800askusps on the page, but if you click on "more information", it will give you the phone number for your post office. And if it is not there, you can call the 800# and ask the representative to check the system for the post office for your zip code, IF THAT POST OFFICE has provided customer service w/ their number, they will gladly give it to you and also file a complaint for you as well and that complaint will go to the local post office and will be addressed and they will call you back if you request one. Lastly, you can google your post office and get the phone number. Hope this helps.

The goverment always costs us more and now they are dishonest about the postoffice policy and and pricing. usps policy does not mean anything anymore (unless its to usps advantage $$)

This country is going to HELL in a handbasket.

We need Honest people in washington and not the pack of Liers that are currently in Washington DC and around the u.s.

My issue is that i am unable to determine what my po box will cost me after April 17, 2011. I have seen pricing for the # 1 po box. the range is $37.00--$180.00. What the Hell for. They already know what they will be sticking us with. and if this turns out to be a joke eather by outrages pricing and/or additional service charges because i have a po box.
Stop paying goverment employees so much more money than the privite sector along with the great benifiets

ever hear of general delivery? it's free!

Amen. I was told by a mail carrier to not come to the local office to always call the 1-800-ASK-USPS to file complaints. This will work because the bigger bosses get to hear about the complaint. I have had 3 books that where bent and you have to know the date the mail was delievered to complain. Today I got my third book that was bent to fit into my mail box, and called and waiting now for a call back. I asked about their policy for packages that do not fit inside of a mail box, and he informed me that they would be taken to the local post office to be picked up. My mail lady has even placed a package of mine on the ground next to my mail box that was ran over a few times. The package was from Newport News and contain 150.00 worth of clothes. I got the 150.00 refund but the sale was already over. I receive my neighbors mail very often. But the thing that really upsets me is when my checks are put in someone else mail box. I would love to work for the USPS, you can screw up many times and never get fired!
Location Salisbury, NC 28147

I beg to differ, I am an employee of the USPS, and the last thing that we want to do is take your merchandise, AND LOSE OUR JOB! So Not Worth It...Please...

I agree, usps service is horrible, especially Parcel Post. I have had TWO antique pitchers arrive smashed so bad there is more dust inside than broken glass. I believe if it says 'fragile' they must purposely play kick ball with the boxes. Also have had packages take over a month to arrive. Yet we continue to accept the rate increases. SAD
By the way, don't complain to local PO or carrier and they will respond with even worse service. Have cancelled most of my magazine subscriptions as they were always stolen or lost at the distribution center.

I LIVE AT 485 GRAMATAN AVE IN MT. VERNON NY 10552. MY BUZZER RANG. IT'S NO GOOD SO I HAVE TO OPEN MY DOOR TO SEE WHO IT IS. I COULD HEAR THE BUZZER RINGING NEXT DOOR TO ME ALSO. I OPEN MY DOOR. SAW A MAN COMING IN AND I SAID DON'T PRESS MY BUZZER IF IT'S NOT FOR ME. I DON'T LIKE OPENING DOORS FOR STRANGERS DUE THE THE VIOLENCE AROUND HERE. THIS MAN SAID [censor] YOU AND JUST OPEN THE DOOR. I SAID SAID IT BACK TO HIM ONLY TO REALIZE HE WAS THE MAILMAN DELIVERING MAIL AT 5:12PM. HE DIDN'T HAVE A UNIFORM SO HOW WOULD I KNOW IT WAS THE MAILMAN TRYING TO GET IN. I MOVE IN HERE 4 MONTHS AGO AND NEVR SEEN THIS MAN BEFORE. HOW DARE HEW CURSE AT ME AND SAY [censor] YOU BECAUSE I SAID DON'T PRESS MY BUZZER TO COME IN. THIS MAN SHOULDN'T HAVE A JOB. I RUN A COMPANY AND IF ONE OF MY EMPLOYESS DO THAT THEY WOULD BE FIRED. I HAVE OVER 30 EMPLYESS THAT NEED TO GET INTO BUILDINGS TO INSTALL AN ALARM SYSTEM. SOMEON SHOULD SAY SOMETHING TO THIS MAN. I WENT AND TOOK A PICTURE OF HIM AND AGAIN HE SAID [censor] YOU. IF I WAS A MAN I WOULD WHIP HIS [censor]. HE WAS WRONG RINGING MY BUZZER. HE LOOK LIKE AN ACHOHOLIC WHICH YOU CAN SMELL A MILE AWAY. IF YOU DON'T LIKE YOUR JOB THEM QUIT. HE LOOK LIKE HE';S ABOUT 60 YRS MISERABLE AND IF HE EVER RINGS MY BELL AGAIN I WILL CALL THE POLICE AND CHARGE HIM FOR HARRASMENT BECAUSE WHEN HE LEFT HE AGIN RANG MY BUZZER. THAT HOW PROBLEM OCCURS. I HOPE THIS GIVE THIS GUY AN ALCHOHOL TEST BECAUSE HE WON'T PASS. I DON'T KNOW HIS NAME BUT I WILL FIND OUT. WHAT KIND OF PEOPLE IS THE POST OFFICE HAVING AND ALLOWING TO CURSE AT PEOPLE BECAUSE I SAID DON'T RING MY BUZZER IF IT'S NOT FOR ME. IN REALITY IF I KNEW IT WAS THE POSTMAN I WOULD OF LET HIM IT BUT SINCE MY BUZZER RINGS AND IT DOESN'T WORK FOR ME I HAD TO OPEN MY DOOR TO SEE WHO IT WAS. YET STILL I DIDN'T KNOW WHO HE WAS BECAUSE HE WASN'T WEARING ANYTHING TO IDENTIFY HIMSELF. THIS MAN NEEDS TO RETIRE OR GET FIRED FOR CURSING AT ME FOR NO REASON

i purchased a book couple monts ago, and now when i try to call the number, or go into the web page they gave me, neither one work, they promised me if and one year i didnt find a job i would get my money back, but now nobody works for the company, and they changed the name to utec, and it seems like we all lost our money...

I was told that if no exam was offered one year from the date I received my study material that I could call and get my money back. One year later, no phone numbers work. I was had and no testing was ever available to RI or FL.

I, too, am trying to get my refund back from testingauthority.inc. Called phone number, and it is no longer in service. Scam artists. BEWARE!

I, too, have been hospitalized and I am no longer able to work. Called company and phone number is no longer in service.