Unlimited Vacation Club
Reviews and Complaints

Do NOT become a member of the Unlimited Vacation Club. It is a SCAM. My husband and I stayed at a resort in February of last year and were asked a number of times to attend a 90 minute breakfast presentation. On a day where the weather was poor and had no other plans we attended. The breakfast consists of a screener getting to know you, your family, vacation habits, and financial status. This information is then relayed to the actual sales people. You then go to a hall area where other vacationers are listening to their own sales pitch. This will vary based on the information you provided during breakfast. For us, since we are younger, we were sold a 45 year membership. We were asked if we own a vacation home and were told that many of the members use their membership for months on end so there is no need for a vacation home. That it is less expensive, no up keep on a house, and all of the cooking and cleaning are done for you. Sounds good, right? We were then told that if we stayed at a lower end resort like Now each night would be 30/person and that we could invite as many friends and family and they would receive the same rate. If we decided to stay at Breathless it would be 40/night/person and Zoetry would be 100/night/ person. They went on to say that there are specials and those prices could even be lower. The only catch is that you must pay a 145 annual fee that we were told was for staff cost. Seems reasonable, so after much consideration we decided to purchase. After we purchased I requested to sign in to see these amazing deals for myself. I was told that we will get our membership and log in information in the mail in 30 days. Long after the 5 day free look period. This made me uncomfortable so I told our sales person that we were having second thoughts. He kindly let us look at the website on his computer, but what we didn't know at the time was he was not showing us a resort cost but the cost of a property outside of the Unlimited Vacation Club. I decided a month ago that I would use our membership for the first time and went online to book. I was shocked to say the least when I found out the cost of even the low end resorts were more than 300/day/person. When I received the first estimate the price was readjusted down 1 dollar which I didn't understand. I contacted the customer service number to see what was going on. I was told the membership that I paid 35, 0000 on guarantees me the best rate. If I find another "reputable" company with a better rate I will receive a 25 percent discount off my stay. So to clarify, I would need to book 145 vacations in one year to make up for the cost of the annual fee, not including the 35, 000 for the membership. When I told this to the rep she said "you need to spend more to save more". Do NOT consider purchasing a membership with this company. Better yet don't waste your time on your paid vacation listening to all their lies as I did.

I was a victim of a fraudulent Travel Club that scammed me and so many others out of their money; fraudulent charges have affeected me when I was misled by a Deceptive Vacation Club.

The company did not provide the service or product advertised. I received nothing, the services were never rendered and I was scammed 10k.

I was misled in purchasing a vacation package and scammed by these jokers of over eight thousand dollars along with hundreds of other victims. i was promised discounts on travel and 2 free weeks of stay at any resort I wanted. They claim discount on yacht rentals and airfare. They made me deposit over 4 grand on a new credit card and been making payments and cant keep up. I still owe the four grand and disputed charges but RCI refused to help and I feel are a part of the scam related to Dreams resorts out of Cancun. The Unlimited vacation club and GBS International are ripping so many consumers off. I tried to cancel the manager would not call me back and refused to work with me. They failed to provide all the documentation as they promised, they failed to provide the free weeks stay, the discounts never applied to any travel, they provided no discounts on yachts as promised, all the things they promised never came thru except more debt than I can ever pay off, this is unacceptable.

I tried to use the service they refused to provide the free weeks as promised and had no credits on my account as they led me in the sales pitch. They refused to provide discounted rates when I traveled, I had to use Expedia to get better rates several times, they simply took my 10 grand and provided me nothing. I complained to their management they refused to help or provide a better deal then you can get on Expedia.

I tried to rent a boat in Miami and the prices were 3 times what they said it would be, they ripped me off over 4500 in debt on RCI credit card and over 5000 owed still to them. They constantly send me letters and late fees so my debt continues to grow larger and I have never received a single discount or night on them. I lost ten grand and owe it all which in the end will destroy my good credit because I will not pay it all for something I never received. This is unfair and this company should be sued and return my money!

The companies are still trying to make me pay an additional 5000 and have not provided me anything not one free night not one discount. This place is a scam and fraud. I want to sue them but have no money left. I cancelled over a year ago and they still charge me and bill me and I told them several times to leave me alone and to ceast and desist from contacting me yet they will not leave me alone and keep billing me not providing me one service this is unfair and have lost so much money from them with nothing in return. Something mus be done to stop these frauds from hurting others! They must be shut down!

I was misled in purchasing a vacation package and scammed by these jokers of over eight thousand dollars along with hundreds of other victims. i was promised discounts on travel and 2 free weeks of stay at any resort I wanted. They claim discount on yacht rentals and airfare. They made me deposit over 4 grand on a new credit card and been making payments and cant keep up. I still owe the four grand and disputed charges but RCI refused to help and I feel are a part of the scam related to Dreams resorts out of Cancun. The Unlimited vacation club and GBS International are ripping so many consumers off. I tried to cancel the manager would not call me back and refused to work with me. They failed to provide all the documentation as they promised, they failed to provide the free weeks stay, the discounts never applied to any travel, they provided no discounts on yachts as promised, all the things they promised never came thru except more debt than I can ever pay off, this is unacceptable.

I tried to use the service they refused to provide the free weeks as promised and had no credits on my account as they led me in the sales pitch. They refused to provide discounted rates when I traveled, I had to use Expedia to get better rates several times, they simply took my 10 grand and provided me nothing. I complained to their management they refused to help or provide a better deal then you can get on Expedia.

I tried to rent a boat in Miami and the prices were 3 times what they said it would be, they ripped me off over 4500 in debt on RCI credit card and over 5000 owed still to them. They constantly send me letters and late fees so my debt continues to grow larger and I have never received a single discount or night on them. I lost ten grand and owe it all which in the end will destroy my good credit because I will not pay it all for something I never received. This is unfair and this company should be sued and return my money!

The companies are still trying to make me pay an additional 5000 and have not provided me anything not one free night not one discount. This place is a scam and fraud. I want to sue them but have no money left. I cancelled over a year ago and they still charge me and bill me and I told them several times to leave me alone and to ceast and desist from contacting me yet they will not leave me alone and keep billing me not providing me one service this is unfair and have lost so much money from them with nothing in return. Something mus be done to stop these frauds from hurting others! They must be shut down!

Unlimited vacation club -
We were misled, misinformed and they misrepresent the real uvc which is a scam
Oct 2017
As soon as we got there we were bombarded with request from unlimited vacation club to attend one of the 90 minute sales, they promised no pressure.,. Yea right! Nothing but, after 4 hours,
On monday april 17 2017
My husband met with them the next day to say we did not want the membership, and of course, the price was dropped again. Well during this presentation, they show you this beautiful ocean view one bedroom suite with full kitchen, living room, dining room etc. Of course in the end, this is not what you get when you sign up, but we sign up and paid a fortune.
After talking it over and thinking it was a good because, I love the secrets resorts it all seemed very nice just to purchase the membership to find out it was all a scam.
The hours we spend wasting our vacation away, to listen to them scam us and lie to us.
Yes, I believed what they said. Yes I trusted them and yes to find out that all they offered us was actually nothing compared to the money we paid.
On tuesday 18 2017, we faxed the contract to our family lawyer (His information can be provided) to go over it and he right then and there said to cancel. We went into the lobby to cancel and they didn't want to hear anything. The only thing they kept saying is give some time, and made us a vip clients at that time.
I have been in touch and assigned pmg a federal and state consumer protection lawyers
On wednesday 19 2017
We were misinformed and lied to again, we tried to cancel at the resort but time after time they lied to us stating that this was a great offer, I believed them due to the fact that I love the secret resorts and again the following day we spoke to them and they took us for a walk sowing us the we would have a vip room again. They stated time after time that when we use uvc the only thing we would have to pay for is the price per person for food.
On thursday 20 2017
I went to the office to speak to the gentle that was involved with buying uvc and he was off that day. I also went to the office at breathless to see the manager and waited for at least one hour but did not show up. Went back down stair to find some kind of assistance but they told us to return the next day.
On friday 21 2017
I returned to the uvc office to once again try to cancel, and when they heard that word they stated to go home to the states and think about it and cancel then, at that day and time we had scheduled a activate and were already late by the time we came back the office the office was closed.
On saturday 22 2017
I simple wanted to rest and enjoy my so called vacation. I abused and mentally damaged with what I had gone through.
On monday 24 2017
We also email [protected]@resortcom.com stating please cancel our policy, even when we first
Worst decision we ever made. I knew it was a big mistake got home, started reading reviews and realized we were lied to, and they sold us a membership that is useless and impossible to book vacations with. I didn't pay this amount $xx. Xxx to get 20% off that's all uvc offered us. Members of unlimited vacation club receive 25% off hotel rooms, but if you go through expedia or any online travel service, you'll find cheaper rates than they can get you.
They filled us up with lie just to discover that it was a scam when we came home. I called so many times to cancel but the moment I said I need someone to talk like a manager they put me on hold and passed me other agent, but wouldn't pass me to a supervisor or manager, this went on for days.
Until other things in my life were more important such as an 80 foot tree falling on my house and destroyed my life and losing two cars. I ended up trying to figure this out rather than holding on line on the phone to find some support from uvc. Recently I lost my dad and my mom ended up in the hospital and once again I don't have the time to stay on the phone and speak to someone that would only say that I will not be getting a refund. Uvc should be ashamed of themselves leading people to believe all the information that they tell them….
I email and forward the message that I responded back with the statement of please cancel my contract but until they stated that they could cancel my contract but wthout a refund
I will not allow uvc to mentally abuse me anymore/many others have received the same unethical behavior…
I have followed the requirements to the best of my ability without any adeptness to cancel prior to this.
This is my second letter to uvc
Thank you for your assistance
Kathy georgoulas

My friend and I were talked into joining the Unlimited Vacation Club at Breathless Punta Cana in June 2017. We put down deposits and agreed to have the monthly payment taken out using one of our credit cards. Once we got home we never received a copy of any of the paperwork that was filled out at the resort. We were also never told about the 5 day limit on cancellation. No where on any of their websites is a mention of a time limit on cancellation. After checking out the company in more detail we decided that we want to cancel our membership. I was told when I called the Miami, FL number that we were not able to cancel. I requested a copy of the contract and they told me that they would email me a copy which I never received. Does anyone know how I can cancel this bogus membership.

Robin Green

My husband and I vacationed at Cancun, Mexico from July 10th to July 15th, 2017 . At July 1th we attended a presentation at Secret The Vine Resort in Cancun owned by Unlimited Vacation Club. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. We signed a contract of $9, 699 and paid $4, 299 on the spot with a c.credit card that we had to apply for at the resort in order to pay the down payment. We went back to the Unlimited Vacation Club Representative the next day to cancel the membership but we were told that we can't cancel and told to return to our hotel room. We were not provided any contract information from Unlimited Vacation Club. When we try to book a travel it's expensive than any travel agency that you can book online plus the credit that they claim to give you every year you can't use it once. You get only $200 or $300 discount at each booking, plus you have a year to use it. This timeshare does not suit us. Under Mexican Law( the contract was signed in Mexico), these timeshare/vacation club contracts have a mandatory 5 day right to cancel the contract. So on July 12th, 2017 we spoke to the concierge to cancel, we also went back to the Unlimited Vacation Club by AMResort to cancel. But they just ignored us. I contacted the credit card company that we made the down payment with, I am hoping they will get us our money back. Please do your self a favor and do not buy any timeshare from Unlimited they a lot of restrictions and you don't really get anything in return.

Unlimited Vacation Club- BRI-000759

I tried to cancel within 5 days (as I was told I could)and they just ignored me and let the 5 days lapse. Once they got my money.
Justin Mora Guzman ignored my messages and when I tried to have him call me back he didn’t not.
I have not yet spoke to him after messaging him. I need someone from your company to call me back We are located in New Jersey eastern time. I need to be called when it is 3:00 here.
We were misled in signing this contract on our vacation to Mexico Breathless Rivera Maya on or around April 17 2017. They lead us to believe that we would have a VIP room every time we would visit Mexico and that the only thing we would have to pay is the amount for the meals each day. We paid a fortune to find what the representative lied to us concerning what we signed. When I called to book a vacation the prices were that same as if you would us on any other travel company.
I didn’t pay this amount to get 20% off
We are members of RCI and unsatisfied with this company! Why would we spend more money to buy something else, it’s because your representative misled us to believe that unlimited vacation club could be trusted
I have read many of the reviews concerning UVC and its seems as if it’s true that this is a SCAM.
UVC should be ashamed of themselves for misleading hard working people. It is horrible that they steal your money and they steal your trust.
I tried to cancel within 5 days (as I was told I could) and they just ignored me and let the 5 days lapse. Once they got my money.
I have been in touch and assigned PMG a federal and state consumer protection lawyers

Thank you for your time
Georgoulas
[protected]
38 Pine Lane
Watchung NJ 07069

We were suckered into this Unlimited Vacation contract on Sept 21, 2017. After we came home reading thru contract and it did not contain anything the sales rep spent 4 hrs selling, and googled them we panicked. We called Unlimited Vacation and questioned some of the "benefits" we were told in Mexico only to find out that is not what contract says. Before we signed contract the sales rep said "this will probably take you 3 hrs to read or our mediator can go over with you then you can read later".

I have been reading the many, many complaints on unlimited Vacation Club! We too were roped into this scam, paying a lot of upfront money over $10000.00 and not receiving anything we were told we could use. Our first and only vacation in this club was a nightmare to say the least! There are no upgrades to those "nice rooms" they show you during presentation as a matter of fact we were downgraded to what we normally travel! You Cannot get a representative to give a direct answer to cancel membership, everyone "passes the buck" NO RESOLUTION and from looking at all the other comments this could be a very long journey! I saw where a group is organizing a class action suit against these criminals who take advantage of international travelers through Mexico, Jamaica, Dominican Republic and many more. I hope no one else gets caught in this trap! I do not have the time to give details on our entire situation but this has been a HUGE NIGHTMARE!

We visited the Breathless Riviera Cancun Resort from June 9th - June 14th, 2017.
We arrived late in the evening on June 9th. Once in our suite, we received a phone call that we would need to meet with our transportation (Amstar) at 9:15 to confirm our departure time for the airport on June 14th. (Which we felt was a little odd, considering we had JUST arrived.
On the following morning, we got up early and hurried to locate the Amstar people so we could "confirm" our departure time. As we ascended the steps to the lobby, we were greeted by Marlon. He greeted us both by name and inquired about how we were enjoying our stay. We told him, well we had not been there a full 24 hours yet, but it was ok. We asked where we could find Amstar and he appeared to already know why we were there.

He was very congenial and inquisitive about us. He proceeded to tell us about the resort. He told us about the 3 areas of the resort, and about the party side. He took us to the side which was quieter and had less partying going on. He told us he could arrange for us to have to 2 nights on that side if we would like to check it out. (Little, did we know at that moment, that he was not giving us anything, we would have to sit through a 90 minute presentation and then we could have those 2 nights.

Marlon asked if we were married and we told him no. He said that if we sat through the presentation and decided to purchase something, he would receive a $125 bonus. He asked us to bring our passports with us to the presentation and it would only last 90 minutes.

We were taken to a cafe type room, where several groups of people were sitting at tables listening intently to someone presenting information. It was a little noisy and dark. But then again it was pouring rain outside too.
We were greeted by a female, who looked at our passports and told us someone else would be with us shortly. Then a male sat down with us, asked to look at our passports, asked us a few questions about how we were enjoying the resort, to which we responded, we didn't know, because we arrived late in the evening the day before and had not had an opportunity to find out. He told us someone else would be with us shortly and he left. Then, a female names Melisa sat down with us, asked us some of the same questions the last 3 people had asked, then wanted to look at our passports and told us to follow her.
Melisa took us to the SPOON restaurant, where we got a table in the back and she asked us if we had eaten breakfast and we told her we had. She proceeded to ask a series of questions about our vacations taken in the past and what we liked to do, how much money we spent on average etc. We now know it was part of her sales pitch to figure out our situation. She then began to "show us" that with their memberships, we could save money, After about 45 minutes she said she wanted to show us a suite in another area of the resort.
She took us to a suite, which she later told us we could use in retirement for a membership fee of about $189, 000. She told us we could spend 3 months in Cancun and 3 months in Costa Rico and on and on. She told us that our food, housekeeping/ maintenance and medical needs would be taken care of. We told her that was not something that would work for us.
At this point Melisa began to show us various plans called "Gold plans", The Diamond plan, unlimited bookings, premier nights, RCI, yachts, etc. She told us that with unlimited bookings we could make reservations at any of the UVC resorts for only $149, which was $140 concierge fee and $9 life ins. She went over several different plans with varying number of years and varying number of premier nights and was told repeatedly we were not interested, every time, she came back with another offer.
"Athena then joined us. She proceeded to tell us much of what Melisa had already told us. However, Athena was a little more "pushy" about it. She pushed for what was/ wasnt' appealing to us. When we told her we wanted to go get a bite to eat (it was now after 12:00), and discuss this between ourselves, she told us we couldn't leave and come back. She said the only opportunity she had to make "wonderful" offers was right now. If we left the offers would not still be available.
After more conversation back and forth aabout why we couldn't just make up our minds right then, "Mario" joined us. Same spill, same "pushy" attitude. Our 90 minute session had turned into 4 hours. We were tired, hungry and thirsty and had wasted 4 hours of our vacation time with these people. All 3 pushed us a little harder and Mario kept returning with another package deal.
Our heads were swimming. FInally, we agreed to an alternate plan. Soon after that a young man came out with an ipad for us to sign the contract.
There was not EVER a mention of a 5 day waiver to cancel contract. In fact, he told us to sign and tap on the yellow line and it would jump to the next place to sign. We asked for a copy of the contract and was told it would be emailed to us. (That should have been another red flag)
Please keep in mind, that we were at the resort for our anniversary vacation. This was my first time to come to Mexico. We did not have any cell phone service and did not fly all that way to worry about having to get on the internet to check our email.
Well, what we learned when we got home, was that the plan we purchased was not what we sat for 4 hours and had been told about. When we looked at our email ob June 16th, it was then for the first time that we saw the 47 page contract. It was there for the first time, that we saw that we were not getting any unlimited nights for only $149. But we would get a 25% discount when the rooms were available. Again, not what we were told!

On Monday, June 19th, We then drew up and emailed a cancellation letter to UVC because we were not told the truth and some very important information was not disclosed to us. We paid thinking we were receiving one thing only to find out that 's not what we were paying for.

We were contacted by Julia with Quality Assurance. He reviewed the terms of our contract with us several times. When we attempted to discuss our concerns he would just refer us back to the terms of the contract. He talked over my husband when my husband tried to talk to him. We told him we wanted to cancel the contract. He told us we could but we would have to pay the 50% of the entire contract. When we told him why we felt this way and our concerns, his attitude became arrogant and his response to us was, " come on John, you can't believe you would get something for nothing". No we don't believe you get something for nothing. But we DO believe we should get what we were told for 4 hours that we would receive. And by the way, paying nearly 10K for a membership, then finding out you stil have to pay 25% for unlimited bookings, plus the yearly maintenance fees and then to read in the contract (which was conveniently emailed to you because UVC doesn't want you to have a hard copy at that time in your hands) that these fees may increase any time without notice, is NOT exactly getting something for nothing.
Julian ended the phone call by telling us "luckily" the board was meeting that afternoon and he would talk to them that afternoon and see what could be done to resolve the issue.
Julian did call the following day and made a big deal that he had a resolution for us. The "board" had agreed to give us "0%" interest on the remainder of our contract. However, according to our contract, there was an addendum that after the 2nd payment of $2487.50, the remaining balance of $4975 would be payable at $112.65 for 48 months at 0% interest. Our original plan was to come home, reschedule another vacation with UVC, pay our remaining balance off in full by July 10th and enjoy what we THOUGHT was our membership.

After learning that we had been lied to about several issues regarding the membership and by not giving us a hard copy of the contract when we signed it and Julian's attitude with my husband on the phone, it appeared to us that UVC is being deceitful. If they were not, why not provide a copy of the contract when money is paid? Businesses do that all the time. If they are not being deceitful, why not tell us that want us to look over the contract to be sure all is in order. I will tell you why, because they are in the business of deceiving.

We have found over 300 reviews through Trip Advisor, Complaint Board, RIPoff and by googling UVC and over 75% of those reviews are negative with the same issues of which we are complaining about.

If this was all on the up and up, why did we not receive the offer from Julian via email in writing as he promised that day he talked to my husband on the phone?

We want our membership cancelled. We will NOT be using your Unlimited Vacation Club to travel. This whole mess has ruined memories of what was a beautiful vacation location.
Please be advised a copy of this complaint is being sent to the following:

Mescam. com
RICO
The Ministry of Foreign Affairs
Mexican Embassy in Washington D.C.
U.S. Consulate in Meridia, MX state of Quintana Roo
The Mexico Tourism Board
Better Business Bureau of the State of Florida
Better Business Bureau of the State of Texas
Better Business Bureau of the State of Louisiana

Sincerely,
John Hagan
[protected]@hotmail.com

Unlimited vacation club
Scam!
Do not sign anything with this company!
Do your homework!
Rip off!
B.S.
Lied to
Mislead
We were pitched b. S. For 5-6 hours, of pure bulls$%t
They call you family during the whole spiel because they want you to join the family of the lied to and the mislead. Do not even attend the meeting. They completely wasted a full day of our vacation, then our credit rating now is going to tank because I will not give another nickel. Fast signing of a multi page contract and they distract and lie to you during the signing and the person going over the contract with you speaks [censor] english, at best.

My name is Kevin Finch, last November my wife, Denise, and I went to Dreams Tulum Resort for a wedding. On our second day (Nov. 9, 2016) there we went on an informational tour about their vacation club package in return for free spa packages and other resort promotions. Our 45 minute tour turn into a 4 hours, where we were given large amounts of champagne drinks and lots of promises of what benefits we could get from this club. we were promised discount bookings and discounted airfare along with 2 year membership in RCI. We agreed to sign up for their White Pearl membership for $7, 980. we place a down payment of $1, 995. Our monthly payments would be $157.94 after fees. we signed an approximate 8 page contract. Since we came home from our trip we have since checked our emailed copy of the contract which ended up being 45 pages long. I'm not a lawyer but this a large difference in what we were showed.
We have since learned about different clauses in this contract including being affiliated to their UVC Lifestyle Collection which have us paying affiliation fees which start after the second year at $249 and increase annually for the next 20 years to a total of over $10, 000 in fees. Also the fees in our original UVC contract also include fees which increase to an undisclosed rate as well. None of these fee increases were ever discussed during our tour at the resort. I'm sure this is done on purpose, because there would be no way we would have agreed to paying this much money to obtain discounts on our vacations.
We have repeatedly tried to get out of our contract with UVC, but they literally laughed at us and told us "we have you for the next 20 years", and there is nothing you can do about it.
We are trying to get out of this contract due to fraudulent claims made by this company and are looking for help on how this can be done. We are going to file complaints with BBB and Mexico's Federal de Protección al Consumidor as well with other agencies, but are looking to see if there are other avenues to take.

While in Huatulco, MX we we sold a Pearl Grey membership that promised cheaper rates on vacationing at all AM Resorts locations.

They sold us a promise of saving money on our future trips to their resorts. We were also promised a week at ANY of their resorts once we paid for our membership. When we tried to book this particular vacation, we were NOT able to book at ANY resort of our choice.

When we went to use this membership at all, there is zero savings. In fact, once we factor in the cost of flights, in many cases it will cost us more to use it than to use a reputable travel company, such as Sunwing, or Expedia etc.

We were tricked into spending $8, 000 USD for a membership that hasn't or ever will save us anyhing. It actually cost us $8, 000 USD for absolutely nothing. We could've had TWO very nice vacations for that cost!

Not only did we get ripped off, but a year after we bought this membership, our personal information was leaked to a company claiming to want to buy our membership for more than we paid. Can you say scam! UVC claimed to not have leaked any of our information, but this caller knew our names, cell numbers, address, and all of the specific details of our membership contract.

They're scam artists. If we could get our money back I would take it in a heartbeat, but they'll never give a refund. Google this company. Read all the bad reviews. Read about how people tried to cancel during the legal cancellation period of 5 days in Mexico and how they had to fight tooth and nail to get their refund and the policy cancelled.

Don't buy in to their lies.

I have had a membership with Unlimited Vacation Club for a year. When I tried to cancel in the beginning I was given the run around and no one responded to my request.
I have now realized that for the third time Unlimited Vacation has charged my account DOUBLE for the past 6 months WITHOUT my consent! I have had to call about this twice before in 2016. And now again in 2017! This company does NOT give any real discounts for any of the vacations. There are ZERO deals to be had here!
I also tried to log into my account and was denied access because I supposedly hadn't paid some other fee, lets not forget that they've been charging me double and STILL denying me access to my account!
I want my debit card REMOVED immediately from their website and I want my refund of the past 6 months AND CANCELLATION of membership with this company ASAP! When I try to call customer service, I spoke with Arlene in Miami and Cesar in Miami. Both of whom are suppose to be supervisors. Neither of them could send me a confirmation email about me receiving my refund, they also could not tell me why or how this company decided to charge me double without my consent! That is STEALING! I WANT MY REFUND AND TO HAVE MY MEMBERSHIP WITH THIS CROOKED COMPANY CANCELLED! This company is based in Mexico but they are so crooked that they have an LLC in Pennsylvania, where they are under both Apple Leisure Company and Unlimited Vacation, and those are just the few names they are under! I plan to involve my attorney at this point!

Date of Incident: Ongoing since we joined Oct 2016.
Client Name & Number: Rick Morris [& Missy Morris (Dingman)] DA1-000862

Description of Incident:
We have been looking to book a trip for the past 11 days (we are running out of time, as my husband starts work April 3rd 2017). We joined UVC in October 2016 and this is our first attempt at utilizing our membership and booking a trip. We've spent $113, 600 at your resort chain in 2 months (October & November 2016) as we were recently married at the Dreams Costa Rica resort. We went on a 2-week research trip ($6, 600 CDN), a 2-week wedding trip ($10, 000 CDN) we spent over $10, 000 CDN on our actual wedding, we brought 22 people to the resort for a week (approx. $75, 000 CDN) and also joined the Unlimited Vacation Club ($12, 000 CDN) AFTER the wedding & research trip had already been booked and paid for and were told nothing could be retro-activated or offered as Members to UVC. As Canadians, we are not receiving any help in utilizing this membership, booking a trip, etc. Everything that was "sold" to us in the presentation, is not what is happening now. Shawn Scruggs was the UVC Rep that sold us the membership. Here are some specific details that we are dealing with and extremely frustrated with:

- "Call one number and everything is organized for you".
- Since we are Canadian we are now being told we can only book the resort through AMI Resorts and we have to contact Lifestyles for our flights.

- "Find any package cheaper in CDN dollars and we will price match it, plus give a 25% discount".
- I found 3 packages that were MUCH cheaper than what we were offered. We were told "a price match is not available in our system".
- Then we called someone else at AMI and spoke to Manuela. She gave us sites to look up for price matches (Sunwing, Signature, etc) and said to send her the information we found and she would price match it by 25%. After 3 hours of research on our end, we sent in the info and were told the sites SHE TOLD US TO USE were not eligible for a price match.
- We asked to speak to someone (a supervisor, etc.) that could help us utilize our membership as Canadians (that we paid $12, 000 for) to actually find the discount we were promised and sold at the original presentation. No one was available at the time as they were dealing with another client and she told us someone would call us back immediately. Five hours later and we still haven't received a call back.

- The UVC Rep that sold us this membership (Shawn Scruggs) showed us a "last minute vacation" website where resorts post rooms they need filled for cheap so they don't go unused. We have contacted Shawn, as well as AMI Resorts, RCI and Lifestyles (every time we spoke to someone, they told us to contact someone else) and no one seems to know anything about this website. We have sent Shawn numerous emails and he has not returned any of them. When we first signed up he told us to contact him any time with questions or for guidance. We have not heard from him once.

- This is the least of our problems at this point- but we were told we would receive an RCI catalog when we returned from our first vacation to Dreams Costa Rica Oct 2016, to help us utilize our membership. He said, it usually takes a week to receive by mail. We never received anything. We went back for our wedding (4 weeks later) and visited Shawn and told him we still hadn't received it. He said, it would definitely be there when we returned, as sometimes it can take as long as a month. It's now March 11, 2017 and we still haven't received it. We called RCI and they don't know anything about an “RCI catalog:”.

Desirable Resolution:
- Full refund of $12, 000 CDN (as we paid this in full and have received nothing from the membership except a lot of lies, headaches, hours of useless work on our part and no outcome or reward so far). And being 6 days away from desired departure, still no vacation booked.
- Someone that is actually willing to speak with us and help us navigate this “discount membership” as Canadians and help us book a trip for an actual discounted price and make the $12, 000 CDN we spent worth something.

We had recommended a number of people to visit the Dreams resort in Costa Rica (including the 22 guests we brought for our wedding) and due to the poor service and treatment we have received as UVC members, we have not recommended a single person to take the presentation and in fact have detoured every single one of them from going to the presentation and signing up. Unless we finally see a worth in it, we will encourage everyone to avoid becoming a member of what we consider to be a scam. Because right now, that is what it looks like and has been for us.

We are ready to avoid the entire resort chain (we travel once or twice every year). We recommend a lot of places to co-workers, as we work in the Tv & Film industry and work with a lot of actors & colleagues that can afford & require extravagant, frequent trips). We have a large following with social media and have a lot of access to get our story out. I am celiac (a severe allergy to wheat and gluten) and had been recommending the resort chain to everyone with this disease because I was treated so well. Until recently, I have now been recommending the Karisma resorts that also specialize in this allergy, because I refuse to recommend AMI Resorts at this point. We have even had a few colleagues reach out to us about wanting to do a destination wedding and are looking for advice. We already told 3 different couples to avoid giving their money to AMI Resorts and have had no problem sharing our disastrous wedding experience and ongoing problems with the UVC membership with them (a hurricane hit the day of our scheduled wedding and it was a complete disaster since we were never given a rehearsal, etc. More details available upon request). We have been sharing our experience with everyone that has asked and are ready to expand and reach out to every and all social media outlets. Because let’s be honest, $113, 600 is a LOT of money to be given zero help or recognition in return. Would you pay a large amount of your savings in confidence only to receive NOTHING in return? I think not.

At this point, I have found much cheaper trips on my own (to Secrets, etc) using sites I used to travel with and was extremely happy with (Sunwing, Trip Central, etc). I have already reached out to a lawyer that is interested in our story and helping out Canadians that have been taken advantage of when traveling abroad. I would much rather resolve this issue on our own, as we cannot say enough great things about the staff of the Dreams Costa Rica resort team (not including the UVC team). The four weeks we spent there, we became very fond of a lot of the staff and them of us. We would love to go back to see our new friends and most of our wedding guests have expressed that as well. We originally all planned to go back for our anniversary (Nov 2017 - us and at least 16 of our guests), but since filling everyone in on our issues, none of us will be returning until we see a valid solution.

We will also be contacting the General Manager/Owner of the Dreams Costa Rica resort directly, so they are aware of how their clientele are being negligently treated and affected by the “Unlimited Vacation Club discount membership”.

Thank you in advance for your time, we look forward to hearing from you.

Missy Morris (Dingman) and Rick Morris

My husband and I went to the Dominican Republic and we were sent to this presentation at UVC by AMResorts Feb 10th 2017. After 5 hours we were talked in to joining the club by them telling us that the same vacation we were on that we paid $4500.00 for would have cost us $2200.00 and so we only go on one vacation now we could do two. That was a great deal to us . So after a lot of drinks and 5 hours of lost of this vacation we signed. The next day we went back and said . We are a little unsure the room we are staying in now is only going to cost us $502.00 PER week? And the best one will cost $913.00 per week? They said yes . We asked why so low they gave us a whole song and dance about rooms are empty and a full room is better then an empty one. Ok so I asked for log in so I can see rates they said we had to wait 10 days for log in because they set the site for us with all our benefits that we got when we are the deal after tons of calls they gave me the log in 10 days later . I log in and all the rates are 6 times what they told us we would get for the $23, 149.00. We gave them a deposit of $1199.00 and $5487.50 total of $6686.50. That is what I need to get back. This was sold under false pretenses.
I have made many phone calls and sent emails I am told someone will get back to you in 24-48 hours and then they call and say someone else will get back to you in 24-48 hours . I have told them I want a full refund. I am getting the run around . All I want is a refund because I was sold something that is not what it was said to be. I check with my travel agent and price was the same with him as with them. So why should i pay all that money for same thing i can get on my own?
Joann Simoes
[protected]@msn.com

I paid upfront enough to be able to book my free 7 nights. Now the club just locked my access to prevent me from booking. I have to spend another hour on the phone like I spent already just to figure out what and when I can book. All associated companies like RVI are totally useless as they offer you vacation miles from the beach. Looks like scam to me.

Coercion and Fraud, I'll keep this brief. Visited Mexico in August 2016 (I planned this for 6 months, a week prior to the trip I lost my job). I was met in the airport by representatives of the transportation company who present me with a brochure a map and offered a "tour" for a refundable $20 deposit. Once I arrived at the Dreams Resort, I was met with at least 3 different people aggressively setting appointments for this "tour" that would last 1 hr which turned into a whole day! The tour guide pitches at breakfast, whisks you off to other sister properties for the ooh ahh effect and brings you back to the stable where all the sheep are baited by Grandiose Posters of other vacation properties, champagne and bells - its loud it hot, etc. I tell the VP or whoever she was I was unemployed at least 5 times witness present. She asked what I used to do and what my salary was. She presented options for which I told her I wouldn't qualify, I didn't even have enough money on my debit card for a fee! Anyway, she had me fill out an application and I told her it would get denied because I had no income! she took the application asked for ID and debit card disappeared and came back - as predicted one declined and the other denied. The application she said would be used to run a credit check only so just use my former income to fill the placeholder since I didn't know what my unemployment amount would be. Lo and BEHOLD! This is what they used to qualify me. Fast forward, I contacted the Bank that issued a credit card associated with this transaction, unemployment documentation proof I was unemployed at the time and a police report and other support to the bank they used to get a down payment for this mess! The bank closed the account due to fraud based on proof and documentation. Here's the clincher...UVC placed a levy on my bank account day after thanksgiving for nonpayment on a product or service I never used, which was secured by a down payment deemed fraudulent by the issuing bank. NOW do I take this to the MEDIA? an ATTORNEY for illegal seizure of Government Funds for basic needs amongst other illegal and deceptive acts? Let it be known that it is 11/27/2016 rent is due on 12/1/2016 God forbid there is a delay what will that mean for me? People work very hard to have a vacation, what type of human being do you have to be to know your doing wrong and continue this? I pray the Universe returns every bit of karma to them all.

This report by a former employee says it all they have to be stopped! complaintsboard.com/complaints/am-resorts-un…

Unfortunatly Im one of many scammed by this company.My story like many others starts with A few hours of sleep from traveling to destination. We signed up for presentation breakfast that turned into 4 hrs. After no's, lots of mimosa, and promises of vacations with our family of 6 signed but never fully put the 25%down. Again not sleeping thinking about this I changed my mind. I spoke with the "manager" of front desk and told him not interested and wanted the $100 cash I put down. I tried to enjoy the rest of my vacation my finacee and I had planned and paid alot of money for. When I arrived to the states I checked my account and there were 4 charges from this company that I am now trying to get out of their "membership".Getting money back&canceling has been a nightmare. I want to tell my story because after research, I am 1 of hundreds of storys all similar. I am not sure how they are allowed to continue to do this. It started with the woman checking me in they are all in this scam. There were many after me signed up for presentation breakfast. I'm sure there are many great vacation clubs out there but this is not one of them. Very disappointed in Secrets for promoting this diceiving and dishonest circumstance.

We were very happy with the breathless resort in punta cana, on the second day we had some problems, ones we got to the front desk, same moment vip concierge asked us if we yet had a welcome breakfast, then he made a "reservation" for next morning, til, then he asked us if we got all of out coupons and offered us $100 for spa massage, we did not know it was for time/share unlimited club vac thing. Next morning when we come to front desk, we were advised about 90 minutes presentation and all! Whatever we decided to go and check it out! In the beginning everyone was pretty nice, guy who initially dealt with us was professional and not pushy, they showed us around and all! Then we came back to the office and then all magic begins! I was in sales for a while, so i knew how it will go, now ! We did sign! The reason we did is we were shown specific numbers on specific resorts! Those numbers made a lot of sense! Since if we paid 1300 for breathless per person, they showed us $640 for both! Right on the ipad of one of managers! They set us up all around! Francisco guy who dealt with us even promised to book my sister vacation, for that magical $640 to make sure we signed, of course when we came back 2 days later to book it, he said sorry guys but membership is not ready, you will be able to do so, ones you back home and you should get your welcome email with username and password! Now! We did get our email with password - was pretty fast and impressive ! Bbut! Prices are nowhere near, to what this clowns showed us! Whatever was $640 for 2 people! Looke like more then 1200! And so on! Most value as francisco said was in extra vacation section of the site! There are no section on the site, and rep confirmed that! Pretty much, resorts are good, but i have no idea why they allow this person to work there! Terrible experience!