UPS
Reviews and Complaints

UPS drivers are the worst people to try and get a package deliever, they are also liers of the time they come if they even show up at all. Their so- called supervisors do nothing to help you when it is not your fault . And I'm sick of it. I order equipment need for my work on 3/5/11 it was deliver the first time on 3/9/11 okay I was not home on this deliver time. However, a note was left next time deliver would be on 3/10/11 at 2:00pm okay the driver comes at 10:30am I was not home I had to take my son to school, I called to UPS only to be told yes a time was check on the paper for 2pm but if the driver is in the area he can come before the time. Bull****! So another note was left this time saying after five, I was home ALL DAY LONG and guess what NO DRIVER EVER EVER EVER CAME! So I called UPS and was told the driver said he came at 6:38pm LIER! So I had to go and get my package and drive very very far from were I live. The UPS driver that service my area is a nd on going problem for alot of us around were I live we have complaint over and over about him and yet he is still here. SO AS OF 3/11/11 I'M DONE WITH UPS FOR EVER I WILL TAKE MY SERVICE ELSE WHERE!

Honestly, every single time I have an issue with a delivery service it's with UPS. This week I was supposed to receive a package from Amazon. I received a notice on Tuesday that they tried to make an attempt and would come back Wednesday. I had people waiting for UPS on Wednesday. They never showed up. I called them later and they said the driver tried to make an attempt in the afternoon. I called customer service and told them the driver never came. They contacted the service center that told me the driver said "There was construction in the area". There was no construction. They said they would call me back to make future arrangements. They never called me back. Then I called on Thursday to have them deliver the package to my neighbors house in the back. They never called me back. The driver didn't deliver the package again. I called them, The driver said "There was no house number and couldn't knock on every door". Are we even talking about the same house? There's one door in the front with a house number. I told them I didn't want to deal with the BS and said I would just pick up the package. The customer service rep said I couldn't. I finally got a supervisor that made the arrangements.

FYI: My roommate that works for the post office told me that UPS and FedEX contract USPS to deliver the mail sometimes. I would just go with USPS.

I recieved package by ups that were a week a half late. i recieved a second package sent to me, and was assured that the delivery would be on friday but instead still not recievd. one package was rerouted through the same delivery port. i have contacted ups several times regarding the late delivery and all they can offer is an apology. I have also contacted the company who ship the package to me to inform that if any further orders i submit to their company is shopped through ups then i will refused to order from them. I surely do not believe they are to big to be affected by one or several complaints. people should respond appropriately to bad service.

I often order from a few select companies that ship merchandise via UPS. I live in a rural area and have never had a problem in the past with them delvering packages to my front steps / front porch someone is not home. On Friday I receive a call from a neighbor that we have many issues with that I had a package delivered to their house. First off I was not pleased about this as I had given no authorization for UPS to deliver anywhere but my address. Since its a company I order from frequently - the address on the shipping label was correct. I have gotten two different stories from the neighbors - one is they weren't home when the package was left at their address...the second story was that the UPS truck made no effort to even make a delivery to my house. I consider myself lucky to even get my package back from these neighbors. While I do not wish to get anyone in trouble - I also do not wish to have my packages delivered wherever the driver feels like it. There needs to be accountability.

I'll never use UPS again - and suggest you don't either as you can't depend on UPS to deliver what they promise - and are paid for.
My story:
I needed an oil painting to be delivered to a Vancouver Island B.C. address in January 2011. I thought I would use the local UPS store in Kanata, Ontario for the first time (and last time). I took extraordinary measures to box the painting with a protective wood frame and fiberboard covering the front and back of the painting. I asked the manager at the UPS store if it would be better if they packaged it for delivery or if I would use brown paper. He recommended the UPS cardboard packaging (for a price) and I agreed. I explicitly requested he put a FRAGILE and HANDLE WITH CARE labeling to ensure it would be delivered without damage. The UPS manager told me that if I paid extra UPS would ensure that a person over the age of 18 would sign for it. I paid $75 for packaging and delivering the 6 pound package and left.
About a week later the recipient called to say he was surprised to receive the package. It had been laid by the gate exposed to the road where his wife happened upon it by accident. There were no labels as to the care that should be taken. I went back to UPS and the result of their investigation was that had been no attempt to deliver the package to the house and that the driver had just put a squiggle where the signature was supposed have been. The UPS manager said "he's sorry about that." He also said that the drivers are supposed to handle all packages as if they were fragile so he's not concerned that he neglected to put the requested labels. To appease me, UPS indicated they would remit $3.75 for the missing signature.
As far as I am concerned it's a miracle that someone passing down the road didn't pick up the package and it's also a miracle that, thanks to my own efforts to package the painting, it wasn't damaged.
In summary, I'll never use UPS again.

I have used UPS for years and used to think they were pretty reliable. Not anymore. They do not deliver as promised, just charge exhorbitant rates for overnight or 2 day delivery. They don't follow shipper's (the one who's paying those rates!) instructions. I recently sent an urgent package and paid for 2 day airfare so it would arrive at our vacation spot for us to use while there. Sometime after we finally went to dinner (at 6:30) apparently the UPS driver arrived at our very secure condo and decided not to leave the package at the door--although the directions were clearly written in large red letters below the delivery address: LEAVE AT DOOR. He left a note of attempted delivery. What an outrage! If I wanted to receive it the following day it would have cost me $70 less to ship. Now I have paid almost double and have had no use of the items we so sorely needed...among them our food and shoes I need to wear to relieve hip pain. So, we haven't had breakfast in 2 days, and we've had to eat out at restaurants for dinner. When I called to complain I got the run-around from 4 different customers reps who told me it was my fault for not being there and that there "genius" drivers have the right to overide my instructions! These simpletons were rude and obnoxious, and could not seem to understand that delivering it the following day was a double hardship because I might again not be there. When I persisted and asked about filing a claim for a refund, they simply hung up! Each one of them! Is that a new way of doing business? Just for the record, I had dropped off the package at a main UPS depot (not a Mailbox store) and the "Brownie" who signed it in and took all my money assured me that the truck driver would follow my directions and leave it at the door. I intend to pursue the refund--even if I have to go to court. But, one thing's for sure... they've just lost a good customer. It's FEDEX for me from now on.

First, my package was delayed two days, due to (minimal) weather conditions, in which roads were absolutely drivable, yet UPS decided to delay regardless. It was then undelivered the next day, even though the "tracking" on their awful website said it would be rescheduled for delivery the next day.

At this point it is Saturday, and wow--big surprise--UPS doesn't ship to residential addresses on Saturdays, unlike their competitors! So, I patiently wait until Monday, and the tracking information is STILL not updated.

This is absolutely horrid service, and is completely unacceptable. I will refrain from using UPS in the future and will recommend the same to everyone I know. UPS is a sorry excuse for a shipping company and Federal Express or USPS will undoubtedly provide better service.

Dont even try and get a refund from UPS. They wont pay. UPS GUARANTEES overnight shipment but has about 10 pages of exceptions in terms and conditions that pretty much GUARNATEES that their guarantee doesnt mean jack squat.

I shipped 2 packages out from the same location in florida at the same time, to the same location, both next day air. One package was shipped UPS, the other Fedex. Both shipped to Branson Missourri.

A big winter storm hit the midwest but my packages both made it all the way to Branson where they both got delayed and were not delivered as guaranteed next day air.

I understand the weather prevented them from delivering my packages.

What I dont understand is why on the next day my Fedex Package (shipped same day, same time, same service, same locations) arrived at its destination but the UPS package did NOT.

I checked UPS online tracking, it said my package was "Out for delivery"

I called UPS, they said the Driver got in an accident. I hung up.

I called UPS again, they said they didnt know where my package was and I'd have to contact the Ups store where I shipped it from. I hung up.

I called UPS again, they said the driver determined the roads were to ICY.

I called UPS again, talked to a supervisor, He said the package hadnt even made it to Branson yet and it was still in a sorting facility and He didnt know anything about any driver accident.

? So what were those other people talking about? How was my package delayed again from a driver getting in an accident when my package never even made to that drivers truck?

I get a different answer EVERY time I call UPS. But one anser. NO REFUND! $40.00 down the drain for GUARANTEED NEXT DAY AIR!

THE FEDEX PACKAGE WAS delivered the same day UPS says their packages were undeliverable.

? I just want my money back that I paid for next day air.

I ordered a custom rug from CA. I got a telephone call on 1/18/11 to schedule the delivery of the rug. It was scheduled to be delivered via UPS Freight on 1/21/11 between 12-5 PM. HOWEVER, because the rug weighs 99 lbs, UPS demanded that someone help the driver carry the rug from the truck to the FRONT of our home. My husband took the day off on Friday, 1/21/11 for that specific reason. At 4:30 p.m., since I had not received a call from UPS (I specifically requested a call an hour before delivery), I called UPS. I was informed that there was a delay in the Los Angeles terminal and that the rug did not leave L.A. until 1/20/11 so there was no way the rug would be on the east coast (where I live) by 1/21/11. So I asked why no one called me and was informed that "UPS does not do that." "My job is only to schedule the delivery." So, the only other option left to us was to reschedule the delivery.

We rescheduled the delivery for Friday, Jan. 28, 2011 between 4:00 and 6:00 pm. Once again my husband took off from work to give in to UPS' demands. I called UPS Freight at 4:15 p.m. to ascertain that the rug was on its way. The woman said it was "scheduled" to be delivered on that day. I then asked her to please call the driver and make sure the rug was on the truck, keeping in mind our experience the prior week. She assured me that the rug was on the truck. WHAT A LIAR! At 5:45 p.m, on the same day, I called UPS Freight again and spoke with "Chris" who told me in no uncertain terms that the rug "HAS NOT LEFT" for delivery. I then asked him to connect me with his manager. After holding for 17 mins. a female voice came on the phone and I asked if she was the manager. She stated, "I am the Dispatch Manager" and proceeded to tell me the rug had not left their facility due to weather conditions. Now, keep in mind, UPS has had my rug for TWO WEEKS! It doesn't seem like they can deliver the rug to me. FedEx trucks have been driving all over the neighborhood, other UPS trucks have been as well, the mailman in his tiny vehicle has not missed a day in delivering our mail, we have been able to go to work but UPS FREIGHT just can't seem to deliver my rug!

Then, the Dispatch Manager asked me if I could come to pick up the rug. I asked her what sort of vehicle did she think the rug would fit in? She stated, "a pick-up truck." My rug is 19' long WITHOUT the packaging so I would like to know what pick-up truck has a 19' bed. Besides, why does one pay for shipping if UPS suggests that the customer come and pick up their packages themselves.

MOREOVER, when I told her that we had taken off two weeks in a row to accommodate UPS, she said all she could do was reschedule the appointment and that the first delay was in the Los Angeles terminal and I would have to take that up with them! I couldn't believe she said that - it is NOT MY responsibility to figure out what caused the delay at any UPS terminal. That is UPS' responsibility!

Then, I asked why no one called me to let me know the shipment NEVER LEFT the terminal (since it was there for several days) and she told me "We don't have that kind of people." When I asked what that meant, she said, they are short-staffed and that's not what they do.

Long and short, I don't know if I'll get my rug.

I'll post this on my FB page and let everyone know what a horrible experience this has been with UPS Freight. I can assure you, my husband's company will NOT use UPS from now on and I will discourage everyone I know from doing so.

The attitude of the folks in their customer service department needs a total readjustment. Most companies bend over backwards to rectify their errors - NOT UPS!

UPS is a shipping company that charges excessive rates on Brokerage and other customs related charges. I always request shippers from the U.S. NOT to ship with UPS as I would rather support a company whose rates are at least more competitive. An example: my recent shipper/supplier from US shipped with UPS - I paid a clearance fee AND a bond fee totalling $80.35, where the same product would have cleared at $46.96 with Fedex. Their latest scam with me was that they split the single shipment (3 pkgs) into 3 separate deliveries and charged SEPARATELY for the brokerage totalling $188.25. Thats over a $100 more than their own inflated cost should have been. My complaint resulted in an adjustment - with an ADDITIONAL charge of $15.00 for adjusting the invoice. Deplorable!

I went to UPS store location at 2900 steel avenue west, vaughan, ON L4K3S2, CANADA on 10/12/10 to parcel my two bags to USA. My experience was very strange. The guy who was labeling my bags with my name and information had put one big label to first bag and one small label to my second bag. I asked him why did he put small label to my second bag instead my big one. He replied "it doesn't matter, your bags will be dilivered to your address". I've paid almost $200 for my two bags. Its been almost 3 months now and I still did not receive my bags yet. Guess what had happened? Out my two bags- 1 bag was dilivered back to canada address from where I've parcel it to USA. The second bag is still missing. I've made phone calls for almost 50 times about my lost bag and I am still calling, whenever I call them they put me on hold for long long time and after that manager/supervisor comes on phone tells me that they have opened tracing department, and when I call them again they tell me that they have closed the tracing department and they can not do anything to help me. I never got satisfactory answer from UPS people about my lost bag. I am very disappointed with UPS itself and its staff. I'll never suggest anyone to go for UPS. UPS as a company is liar/cheater as they are lying with me from the day 1st when I have parcel my bags. Now they tell me they can not do anything about my lost bag I'll have to forget my my bag in which I'd expensive stuff. I've called them on [protected], [protected] and I am listing couple of UPS employees with their ID numbers who I spoke with -- 2941 samantha, 2673 Mary, 3169 Redica, 3660 July, 3262 Jenny, 3145 Karry, 3346 Michael. My planning is to get UPS on TV news and make this issue newspaper headline and I am seeking legal help with attorney. My email address is [protected]@yahoo.com, [protected]@yahoo.com and my tracing number is H0419193654.

I shipped a Beautiful Bicycle which was destroyed by UPS over Christmas. This Claim was denied by UPS. They say a bicycle box is not strong enough to hold bicycles. The used bicycle shipping box was perfect when it was shipped.

No box could withstand the forces UPS put on this box. It was likely dropped several times on the end, despite the up arrows.

This box safely carried a bicycle 13, 000 miles and delivered it in perfect condition. UPS destroyed it in 1200 miles.

Its ironic that Chinese dock workers, and non union persons delivered the first bike halfway around the world without a mark on the box. and those overpaid union pigs at UPS ruined it in a trip to Las Vegas. A simple web search will produce hundreds of damage claims denied for no good reason. They seem to just take the insurance money and deny everything. Check Consumer Affairs about UPS. The dont care how they treat your stuff and wont pay for the damages their indifference causes.

Remember this if you ship a bicycle, your at your own risk, as they will deny the claim.

DO NOT SHIP WITH UPS, unless you dont care about your items

We need a class action suit. They accepted the merchandise as packed and took the insurance money with the item in plain sight.

Attempted to have three videotapes delivered to Hartford-Springfield area from Stonington, CT day after storm dumped snow on region. 12-20 inches of snow, but by noon time, the roads were cleared and passable. FedEx is usual carrier we use, but could not find out when they would be picking up, but was told on 800 number that Norwich shipping center was open. Drove there to find it was not open at all. Went to UPS facility in Waterford and they were open, left 3 packages there with promise that their trucks were running to get tapes to destination by next day. Next day comes, no delivery. Turns out their trucks did not roll overnight to move pkgs to distribution centers for Hartford. I went back and took two of the pkgs, leaving a third for Chicopee, MA with assurances it would be delivered next day. I drove the two tapes to Hartford area and personally dropped them off and got refund from UPS. Friday, turns out the last package only made it to West Springfield facility, about 5 miles from final destination, but not on local truck. Adverse weather conditions listed as blame on tracking system. Snow had stopped 48 hours ago and it's been sunny! Can I contact shipping center and go pick it up and deliver it myself? They won't accept incoming calls. No way for national phone ops to contact them, so I have to check back later...any chance of delivery on Saturday. "No, sir, this package wasn't scheduled for Saturday delivery!" Well, duh, I thought 2 days was good enough to go 60 miles! I was okay to drive them myself, but I believed the BS from the customer reps locally and on line and now my program is not going to make it's air time. Think I'm turning to USPS because somehow, beyond imagination, they were out on Wednesday making their rounds despite the "adverse weather." And cheaper, too! I understand there was snow, but I was able to get around with no problem, the roads were open and passable by noon on Wednesday, but both FEDEX and UPS were not willing to go the extra mile. And I'm supposed to depend on them, especially when they don't tell me the true story. Leaves me angry.

I took to UPS Store a keyboard, weight about 5#, Dim about 30" x 10" x 6", for packing (w/50% off coupon packaging) and ground shipped to Lehighton, PA zip 18235. The bill, was $109.33. The more I thought the angrier I became. I've notified the recipient to keep packaging and I will be lodging a complaint w/UPS upper admin, as well as disputing it w/Visa I contacted UPS and got a happy little form letter that the UPS is an independent contractor and UPS can do nothing. I am outraged and will be spreading the word.

UPS driver gave a false statement by saying customer(receiver) refused the shipping, because we had an issue with the UPS DRIVER before.I didn't refused my shipping, and i didn't see the UPS DRIVER AT ALL. I tried to contact customer service, and complained about him, they took my compliant and said the manager will contact me and his name is MARK, but MARK didn't contact me. No wondering welcome to UPS, because that's what i deserve as a customer from UPS.

Can the people at UPS read English or spell?
My package was suppose to be delivered to an address in Minnesota
instead it go sent to Illinois
the package arrived at their Chicago area hub on a Thursday and now they are going to sit on it for five days and then send it to Minnesota Hub on Monday where it should have gone in the first place
I am wondering when the package gets to Minneapolis just how many more days its going to sit at the Minneapolis Hub before it gets put on another truck
and which one of the other fifty states its going to end up in?
I also talked to the UPS and they just passed the blame onto the sender
but the tracking info clearly says that the package is to be delivered to a location in Minnesota by a certain date.
not to Illinois !
I do not understand why when my package got sent to the wrong hub it did not get put on the next truck or plane that was going to Minneapolis Why are they going to let it just sit in Chicago for five days?

I am a diabetic. with such, i am relying on the insulin pump to function correctly and not fail, however, in such a case, medtronic supplies overnight delivery to keep us diabetics healthy. Yesterday, my insulin pump became non-functional and in such, medtronic sent me a new insulin pump. UPS told them it would be delivered by 10:30am this morning. it is now 1:11pm and i have not received any information whatsoever about my pump. I've been sitting next to the front door, waiting for them, watching out the window and they have not come. where are they? It's a critical MEDICAL item and they think we can go without it?! at least they could let me know they are going to be late or if they are going to even deliver it.