UPS
Reviews and Complaints

My mom went to the Ups store to mail out our Christmas gifts, we live in Cape girardeau, mo. anyway the guy at the counter said that the package would be delivered December the 22nd, and it did not arrive. my mom called the 1 800 number and was told that the package was transferred to the post office and would be delivered by the post office. so then i called to give them a piece of my mind and try to get some answers as to what happened, apparently they use post office for some packages instead of having UPS deliver it, apparently it depends on what you pay! this is really dumb! and none of this was explained to mother, had she known this, she would have just gone head and used the post office instead of paying UPS 22.00 in shipping for them to just turn around and give it the post office! I am really mad at the way my mom was lied to and nothing at all was explained to her. and my husband and i still haven't got the package, hopefully it will come in this week, but my biggest problem isn't not getting the package, its the way my mom was treated. pleas do not use UPS without finding out what will be done with your package! it would be a better idea to use the post office or fed-ex!

When I walk into a store and buy a blender, I expect it to BE a blender and use it once I get home - not some falsely advertised piece of machine that only says it's a blender. It's the same thing when I use a company to provide me a service; if I pay to have a package shipped THE NEXT DAY - I expect it to be delivered the next day. If it's not then it should not be anybody's fault but my own OR the recipient's!

I paid $25 extra for a package to be delivered to me "next day air". I followed the status of this package VERY carefully. It should have been en route to my address on 12/22/11 because the status told me that it was "out for delivery". I arrive at home from work at 6:50pm. No package and no yellow notice of failed delivery, and the status is still the same. So I call the 1-800-PICK-UPS phone number. The automated message tells me that the current location of my package is unknown and that deliveries to residences may be made at the end of the day, which could be after 7pm. So I wait. 7:15...7:35...8pm rolls around and still nothing. I call again. Automated message tells me that sometimes packages may be delivered after 8pm. An hour or so later NOTHING and I gave up. I checked the status one more time that night and saw that there was a new message "The package was missed at the UPS facility. UPS will deliver on the next business day." Well, it's the next business day 12/23/11 5:00pm and THERE IS STILL NO PACKAGE in my hands. The way I see it, since it was UPS's fault that my package was not delivered "next day air" and since it was THEIR fault that my package was somehow missed in their own facility, they should have made my package a priority for the next day. Now instead of heading out of town to visit my family for the holidays I'm here at home still waiting for this package to arrive. And I will never see any portion of that $25 I paid to have this express shipped to me.

This store is at 503 East Jackson street in Tampa, Florida 33602. Evidently the manager is the only long term manager of this UPS store.My husband and I went to this store on wed. around 6:00P. M.. My husband knew this guy before so we started talking and laughing. Sudenlly the manger started showing his body parts to me. I left the store right away. I could not figure out all last night and today, what I did or say that made him do this. I tried to call UPS store to complain, but I am embaresed.I do not want to give my name and informations, but I also do not want to encounter any situations like this again. I had a Jean and a shirt on, and no parts of my body was showing. The next day I kept blaming myself and could not face the men. I was afraid of the same reaction. Thak God nothing happend so I think it was not my fault.So how confident is this manager of his position that he allows himself to take this kind of action. What a customer service this is .He looks Nijerian. He probably has lots of friends around there. I hope the God that he shows his character to others too.

I used ups to return a jcpenney catalog order containing a man's car coat costing $143.72. Ups lost the package, and then when I faxed in all the paper work requested for the claim, ups, without notifying me, decided to hold up the claim for "lack of original invoice." when I finally called to find out why my claim had not yet been processed, I was told I needed to fax the "original invoice" for the item. The "original invoice," of course, was inside the lost package. I faxed ups my jcpenney's credit card bill showing the cost of the item, but that wasn't good enough for ups; they suggested that I find some "similar" item on the web, fax it to ups, and then maybe they could process the claim, obviously just something to keep me occupied while they avoid paying the claim. Recap: first they charge me $12.36 to send the package, then they lose the package, then they demand faxes of shipping invoice, merchandise invoice, etc., then without notifying me they hold up the claim because I didn't fax the "original invoice" for the merchandise, which we know was inside the lost package, then they suggest I find a picture of similar merchandise to fax... Meanwhile I am making payments and being charged interest on a coat that never made it back to penney's because of the incompetence of ups. Looks like the only loser here is me. Never, never again will I use ups.

I had a delivery today 11/30/2011.I've been up since 7am waiting for a UPS package. 5:39pm i called the local 718 # for the UPS office that's delivering the package to my address, they explained to me that deliveries are still being made.I then made a second phone call at 6:33pm being that the delivery driver wasn't here and i thought at 7pm was there closing time, i was then told they delivering until 9pm.I called 9:42pm being it's beyond 9pm and still no delivery.The person in the office got upset because i keep calling to inquiry about the package, i then explained to him that the delivery guy didn't make an attempt with my package, why when i checked online it's showing attempt made 7:47pm and customer was not available on the 1st attempt.A second attempt will be made for thursday 1/12/2011 by end of day after the fact i skipped work just to be home all day, now they want me to be home the entire day again.But it's not going to happen.The guy at the UPS office said to me, he's not the one doing delivery so i should take it with the driver tomorrow, instead of just taking my number and say to me we will return your call after discussing it with the driver tomorrow morning and i'm sorry for the inconvenience.I got pissed and i told him i'm calling corporate, which i did.I hate UPS Staten Island.They stole my blackberry on a international shipment after packing/shipping it at a UPS store location, then was only refunded $100 being i didn't insure, then i had problems with them recently with the same delivery problem more than one time.I complained but they don't do anything the bad behaviour just continues.THE DELIVERY DRIVER SHOULD BE FIRED BEING HE MADE A FALSE SCAN/REPORT ABOUT MAKING ATTEMPTS.IF I DON'T GET THIS RESOLVED SO I CAN BE AT WORK I'M GOING BRING THE DOCUMENT WITH EVIDENCE TO NEW YORK 1 AND MAKE THIS PUBLIC, IT HAS TO STOP, WORST HE HAD THE NERVES TO HANG UP ON ME.THERE SERVICE STINKS. I have all the proof i need, i don't care if anyone want to leave a comment or defend them, i know the truth and thank god i can prove it also i have my sprint phone record i can get a copy online, enough is enough.

I sent a shipment from Point A to Point B. I quoted a price from Point A to Point B. The shipment was picked from Point A sent to the local terminal and forwarded to the destination Point B. However, when I got the bill I was charged for two legs. For the first was from Point A to the terminal and then another charge from the terminal to Point B and not simply from Point A to Point B. This cost me an additional $650 so I was double billed and they said it was a problem in the system and since I didn't contact them within 30 days I am liable for the payment. I ship about 75 pallets per year and I will never us UPS freight again. The customer service is lacking the local salesperson is clueless about the reality how small business operate.

I sent two parcels to UPS Store 5075 in Bellingham, Washington, to be held for customer pickup. The parcels were delivered on Thursday, June 3, and I picked them up on Saturday, June 5. The store charged me $10.00 each for holding the parcels. In contrast, I sent a parcel to UPS Store #0949 in Reno, Nevada, and they only charged me $5.00 for holding the parcel a much longer time (over a week). I feel the Bellingham store's charge is excessive for the service they provided.

A packkage containing time-sensitive documents was paid for and mailed to me from the UK by UPS express service. I expected to recieve it a day prior to when I needed it but on arrival of the delivery may (who rudely banged on my door), he demanded for a $102 payment before delivering the package. I thought it was fraud and I called the company and I was told that the package had not been paid for. The sender spent over 1 hour on an international call to get then to verify that it had indeed been paid for only for them to effect the change 2 days later (a day after I needed the documents) and then I was asked to go get the package myself or wait A WHOLE WEEKEND before getting it. This is the outrightly absurd. The first and last time I will ever use UPS.

An employee of UPS at the cerritos center is (tagging) marking all of my parts that I receive through UPS. The employee lives two doors down from Me. His father and I dont get along come to find out his is the one that loads the trucks for delivery. Im not sure what He uses but it ruins chrome and put the lettering in permanantly. Well the writting is his name and phone number along with the rest of his gang Dad included. is this not a FEDERAL offense? Im building a truck and He is ruining all the parts. When the parts are shipped through FedEx or USPS their fine I have no control who the parts are shipped through

A package was to be delivered. The driver left a note on the 12th marked both 1st and 2nd attempt to deliver. I left a note to leave my package in the office, which they failed to do on the 13th, although they indicated on the next form that they did. They noted on the form that this was the 2nd attempt. He/she then returned the package to the sender. When I called to inquire about this driver's or about the dirvers involved in this bungled action I was given the runaround and told there is nothing they could do and basically that I was SOL. UPS sucks and I will never use them again or allow anyone to send me any more deliveries utilizing their services.

I use UPS for shipping and have for many years. Everything has been pretty good with them til now. Sent a package via UPS to a customer end of last week, but they didn’t get it. On the web site it showed to get sent by 15th, now it is the 23rd and nothing still! I paid for signature confirmation, so they have no excuses here, I haven’t heard anything back from them at all, no reasons why. DONE WITH THIS. Everything is great until anything goes wrong, then they are a nightmare to deal with! Adios UPS!

Today, my package was scheduled for delivery as per online tracking information. I started checking this morning to see where the package was. It was out for delivery. At 2 pm pst I checked for a second time and it said my package had an exception, so I looked to see what that was and apparently the information shown claims either my apartment number is missing or incorrect (really you can be specific). So I called and questioned which one was it, the UPS rep answered that my apartment number was missing.I where my package was and what can be done. She said it was at the center and I could pick it up today, then I questioned so the driver already took it back, she said no. So then I said so its on the truck. I questioned if they could get in touch with the driver, she said no. I questioned if she could right the information (add my apt number) she said no because the sender place a restriction on it saying the address cannot be changed.

So, if the tracking information says they are trying to get the necessary information and I call to give it to them and they say no then who are they trying to retrieve my information from.

As it stands now, I am at the mercy of UPS being capable to contact the sender (a private ebay seller) and get my apartment number which UPS has and meanwhile my package is on the truck and at the center, but I can pick it up Monday despite the fact I paid for delivery and I have no car and can't/won't walk 10 miles.

I have never heard of such a policy which really does not apply because the address is not being changed. I had two packages in the last two weeks via the USPS come from Florida and both made it here in two days!

Easier to cut and paste the text of my complaint as sent TO UPS. Initial complaint first, my response to their response second. They never responded again.

Used u last Dec. 19, guaranteed it would arrive on 23rd, showed up around Jan. 5, weasled your way out of a GSR with one of your usual million lame excuses (I was a CSR with you, know them all), u passed the buck to UPS store I dropped shipment off at, who, after at least 5 attempts at calling, was told 'only owner can deal with this and she's not in, we'll have her call you', never received ANY call. It'll be a cold day in hell when I use your 'service' again.

Your only explanation was that 'the scheduled connection was missed.' And it was missed at your main hub in Louisville, not in some backwater in Ethiopia or some other 3rd world dump by some disinclined 3rd party service agent whose pack mule died en route to the delivery point. THAT I might have been a little more inclined to appreciate. Regardless, NOT a valid reason, IMO, to deny me a refund. "The scheduled connection was missed." Talk about stating the obvious. Duh. Not even an explanation, simply an obvious statement, in point of fact. Your company guaranteed 3-day delivery, specifically December 23rd, 2010, echoed by the UPS store (Elmwood Drive in Moncton, NB, FYI) to which I took the package, which is why I chose you. And of course, it was Christmas presents, a compact disc and a paperback book in one of your rush envelopes of some sort. It was, in fact, the only Christmas present that delivery post-Christmas was useless, as the cd was a song I wrote and recorded specifically for the recipient AS a Christmas present to be played upon receipt, as the receiver left the destination city of Plasencia, Spain on the 24th not to return until early January, in effect spoiling MY Christmas AND hers.
Additionally, to add insult to injury, when I called and applied for a GSR, the CSR ASSURED me it would be processed, and I come to find out it was voided only hours after I submitted it. Your defense (and I don't care whether it was Christmas or not, 'The scheduled connection was missed' does not suggest that Christmas volume had anything to do with 1. Your failure to execute the single most obvious connection point, Louisville itself, 2. Deliver the package on time OR 3. Honor your guarantee) is an excuse, not an explanation. You are, I believe, the largest courier company in the world. Therefore, your logistics should take into account 'Christmas volume' and plan accordingly. I paid you 78+ dollars for ON-TIME delivery on December 23rd. YOU did not satisfy your end of the agreement and yet you clearly state in your advertising that you back up your reputation with guaranteed refunds in the event of late delivery. But I paid 78 plus dollars to send something time-sensitive that I might as well have sent by whatever 'slow boat to china' option Canada Post offers for much less.
What exactly WOULD qualify for a GSR, I wonder? Do they even actually exist? I don't even recall the outcome of any I might have processed in my 20 months as a CSR. Or perhaps they're reserved for large volume customers you can't afford to lose or risk suffering negative repercussions in the form of bad publicity?

As I stated earlier, I worked as a UPS CSR in all departments, pickups, billing, brokerage and tracking and tracing, consistently given excellent performance reviews by both management and customers, for approximately 20 months, and one of the 'tricks' that I recall was specifically being instructed that if a customer requested escalation to a supervisor, to just transfer to another CSR of equal status who would then claim to be higher up on the chain before escalating it even to help desk (which wasn't much more effective than CSR level, I might add, as I also served there on a few occasions and really had not much more latitude than as a CSR.) I always thought it was a scummy trick, and perhaps I should have realized that a company that would hoodwink their customers in such a fashion was to be avoided. Lesson learned - the hard way.

After ordering a package online 10 days ago, I began wondering when said package would actually arrive. Upon checking the tracking number, I found out that UPS could not decide whether the address I had provided was correct or not (it was, I have had packages sent to the same address numerous times), so it had been sitting in a town 40 minutes away for 3 days. Do you not use GPS, UPS? Because typing my address into any GPS device I have ever used (including my own) causes my home address to appear with step-by-step directions. Also, I believe that my phone number is available to the driver just in case he cannot find my home. Why did I not receive a phone call? So, I decided to call the company and the lady that answered (she was nice, I'll give her that), gave me the 3 wrong addresses that the driver has supposedly visited...one being 2 miles from my house! WHY NO PHONE CALL, UPS?! I then asked whether I could just go to the town where my package is being held hostage and rescue it from idiots who can't find my humble abode, but apparently that is "against policy." She promised me that a representative from UPS would contact me tonight to make sure my package would be delivered to me tomorrow. So far, no phone call. UPS, I am disappointed.

Left a note on my door with tracking number asking UPS delivery guy to leave package at my door. I signed it. He left note at bottom of my note "sorry, I can't lift it by myself, Steve." He somehow "managed" to deliver it to my apartment complex office. I am on 2nd floor. 80 lbs is heavy for a petite woman like me, but it shouldn't be for a delivery driver. When I talked w/UPS and asked what would have happened if I had been home, Deborah Mangham (commerce city office) said I could have helped him carry it in! Interesting liability issue there, Deb. At first they said they would get it from the office and deliver to my door, but never did. When I called, Deb said they didn't want someone to steal it, and that my apartment building was classified "Level Four" so they couldn't leave stuff at doors. My apartment complex manager said she didn't know of any thefts at all. I have had several things left at my door by UPS and FedEx - all documented. Totally absurd!

So, I'm just returning the package and asking for full refund from Amazon. UPS customer service sucks - talked to 8 people in all. Totally useless and the local rep was downright rude. There seems to be no unified policies that govern customer service and they don’t seem particularly fond of their Amazon.com relationship. I’m going to work to get them out of my office building as a result of this mess!

This is the worst customer service center I have ever seen. They have delivered a few packages to my home and in a few cases I was not there to receive them. And in those few cases the courier never left a sticker on my door to let me know that my package even arrived. Not to mention that they are suppose to try a second time to deliver the package which never happened. Thank GOD for tracking information or I would know nothing. The UPS CUSTOMER SERVICE CENTER in WIXOM, MI is a poor excuse for courier service or at lease the driver that delivers to this area. With all the unemployed people looking for a job and dying to fill his spot, this ups driver should really do his job better before he lose it.

I wish to raise a complaint on behalf of the consignee, US Ringbinder LP, 6800 Arsenal Street, St Louis, MO 63139, USA, who sent a package to this company through UPS on the 22 Jun 11. The Tracking No. was 1Z6663500476847649. The consignment apparently arrived in Bangalore on 25/26 Jun but had not been delivered till 4:45 pm on 04 Jul 2011.

On 27 Jun 11, I had got a call from somebody in the UPS to inform me that the package in question had arrived but since the consignee address given for delivery was located outside city limits, they would be sending the package through their affiliated courier services. I had then requested the caller to change the delivery address to our city office at Koramangala, to obviate the delay in delivering the package. The UPS representative noted our city office address and confirmed that the delivery would be made on the same day in the evening. No delivery was, however, made for the next 7days!

When I called up the operations personnel at the UPS office in Bangalore on 04 Jul 11 at 4:15 pm to ascertain the whereabouts of the long overdue package, I was told that the package had been given to an affiliated courier service to deliver. When I told him that I had made a request on 27 Jun 11 to deliver the package at our Koramangala office address, he said that their system did not reflect any such change in delivery address. He then told me that I should speak to a Prashant who was supposed to deliver the package. When I spoke to Prashant at around 4:25 pm he said that the consignee address being outside city limits he needed the directions to come there. When I told him that I had requested for the delivery to be made at our Koramangala office he said that he would check and that I should call him back after 10 minutes. He did not seek the office address though! At around 4:35 I got a call from somebody else from UPS saying that he was in the general area of our office and he wanted directions to the office. At 4:45 pm, I got a call from our office that the package had just been delivered.
Clearly, the UPS sat on the delivery for more than a week. It took 3 days for the package to arrive at the Bangalore hub from the US and 7 to 8 days for effecting delivery within Bangalore.
I do hope this feedback will help in plugging loopholes that a reputed international courier service like UPS can ill afford to overlook. The UPS does not even have a provision for lodging a complaint on its website !

Vikram Raghavan
For Pinnacle Ring Binder India Pvt Ltd

Due to my work hours and work location being over an hour from my home, I requested UPS not deliver a package before 5pm. The option was given to me at the time of my online purchase. I checked the block and added the note to the delivery instructions and awaited delivery. After serveral days of waiting and then coming home to find a failed delivery attempt notice stuck to my door (attempted delivery twice before 5 pm) I decided to call and complain. When Itried looking up a number in the phone book there was no place to call other than the mom and pop stores that provided UPS services. Well I called one and the worker gave me a 1-800 number to call. I called and no options to sepak to ahuman were offered so I kept pushing numbers until an option to speak with an agent was given. I spoke to an agent and he apologized and stated that no driver is obligated to deliver anything after a certain hour regardless of the options I was presented at the time of purchase. He refused to accept my complaint because UPS does not have a complaint department. He did state that he would pass along my concerns to the local freight manager. She called and after I explained the problem shee too stated that I cannot lodge a formal complaint because delivery times are random and that I cannot pick the best time regardless of their option online to assign a best delivery time. I halted further attempts and placed the package on hold for me to pick up. I will never use UPS again - they are deceptive and arrogant and leave the consumer feeing betrayed, lied to, and worthless.