UPS
Reviews and Complaints

I was to receive my son's medication through UPS delivery this past Friday Jan 21, 2011. I had paid the pharmaceutical company extra for this expedited delivery. When I checked late Friday as not delivered yet, I saw UPS had changed delivery date to Monday 1/24/2011 due to "emergency". The "emergency" was not defined.

Since my autistic son depends on his medication and would have to go without the entire weekend with consequences, I called UPS customer service. They refused to even document my concern as a complaint. I at least wanted it documented. I also hoped maybe I could pick up the package since it couldn't be delivered but was never offered that as an option. I knew the local center would be open as I've picked up there in the past.

I have placed an order with your supplier on 16th of Dec 2010, and paid

the money with in 10 minutes of deal via PayPal to make sure that I

receive my shipment on time., The supplier entered all the information

and prepared the package to ship and instructed UPS Chinato pick up the

goods on 17th of Dec 2010. Apparently UPS Chinain Shenzhendid not pick

up the goods well until following Monday 20th dec 2010. You can imagine

how bad the courier company will be if they do not pick up a parcel well

after 3 days on promise date to pickup.

I was given tracking number and I was checking constantly online the

status of the shipment, on 21 of Dec 2010 in the morning I checked that

shipment is waiting for custom clearance, and as my pervious experience

in the delay for custom clearance, I rangUPS customer service center(on

131877), they told me that parcel has been arrived in Australia and

waiting for custom clearance, I told them that if the parcel cleared same

day afternoon I will pick up the parcel from your depot. In the

afternoon around 4:00PM I checked the web site and see that parcel has

been cleared from customs. So I rang the customer service again to find

out the opening hours of depot for the pick up, at that time I was told

goods has not been arrived in Australia yet.So I said the customer

service staff thatin the morning I was told that goods are arrived in

Australia, so who is given the correct information, the lady in the

morning or himself, he said he can only give the information what he saw

on the system and that is that shipment has not been arrived in

Australia yet.Then I spoke with his supervisor named Jason Pital, and

told him that since parcel has not arrived in Australia, I will not be

picking up the parcel myself so please arrange the delivery at the

original delivery address and that parcel is very urgent and please make

sure that driver do the delivery as early as possible, he promised me

to do so and to follow up himself

On 22 Dec 2010, I rang around 20 times to UPS customer service number,

all the times calls routed to their call center in Philippines or India, where every time I was given a different story.

Initially they told that delivery driver will deliver the goods between

9 AM to 5 PM.

When I asked them for various occasion for contact number for local

office so I can talk directly with person in-charge of the dept and find

out the right situation, they told me that there is no local number to

contact, I do not understand that a company registered in Australia and

doing business in Australia does have local address, does not have a

local number, however they promised me that some one will ring me from

the local deport / office, . I did received a call from a fake local

number just to listen to a lie that driver will deliver by 5:00 PM.

On various occasions when I was ringing the Call center 131877, I was

told different delivery hours from 9: 00 AM to 5:00Pm then it changed to

9:00 AM to 6:00 PM and then to 7:00 PM and finally they told me that

delivery can not happen on day, every one has promised me whole day,

just because delivery driver was failed to pass by my street.

Now I had day off from my work to receive this parcel because UPS can

not give any fix time from 9:00 AM to 5:00 PM, so I have to wait whole

day at home for the delivery.But despite various calls and explaining to

UPS staff that time is money and they should make sure I received the

parcel on promised time frame, nothing has happens. Only thing I have

notice that UPS staff at call center are very professional in lying to

customers and given them wrong information and creating as much

frustration as possible for customers, We have used DHL and TNT in the

past so many times and never have any problem with them, we always able

to talk to local staff and they resolved any issues we have. This is

just UPS who act in this extremely unprofessional manner . The Staff of

the UPS has told me so many lies that it is hard to believeit is an

reputable company. Despite so many lies and false promises I m still

waiting for my shipment to be delivered.

Now I just told from my supplier that someone with the name of John has received the package and signed.

However there is no one named John live in my house and we have not seen anyone from UPS to us, so GOD knows where their driver delivered the goods.

On January 5, 2006 I sent a package that contained a ring to be sized from The UPS Store# 0484 to Jam Creations Repair Dept. The mailing cost was prepaid by the vendor and I attached the pre-printed mailing label to the package. That was the last time I saw my ring. I tracked my packages progress (TRACKING# 1Z 055 E81 [protected] 7) and apparently there was some delivery address complications. It was finally delivered to a different address that was obtained by UPS. On May 15, 2006 I sent an email to UPS requesting to enter a claim for the lost package. On May 16, 2006 I tried to submit a claim on the UPS website. I was told that a report cannot be initiated for this package on UPS.com because the origin or destination for the package is OUTSIDE THE US! The package was being sent to New York! On May 18, 2006 I called UPS and spoke with Aquita in the Investigations Dept. She told me that the address where the package was delivered was a part of JAM Creations. She then said that she would call the New York branch that delivered it and have them call me within half an hour. I never received a call from them.

UPS does NOT charge a DROP OFF fee if you drop off a prepaid package.

Phoenix Drugs in Leesville, LA, charged you the $1 drop off fee.

A lot of stores that allow you to drop off a UPS package are making you pay extra to do that and telling you it is a UPS fee.

UPS does not get any of that money. The store keeps it all.

Complain to Phoenix Drugs in Leesville, LA. They are ripping you off, not UPS.

hi am calling in referral to a complaint of un use fund of my stocks and bonds
of my first husband of 10 years wayne r. drayton has try to get in contact on
several cocagation no resoponse respectfully summited Law student Yolanda
1221 summerset street Philadelphia pa. 19133

If you are not going to be home when UPS delivers, have the sender stick a HOLD FOR PICKUP label on the package. These are provided free by UPS to shippers. The RECEIVERS TELEPHONE number, your phone number, is written on the label.

The sender places this label it on the same side as the shipping label.

When it arrives at the distribution center, UPS calls the number on the label and lets you know it is there to pick up.

UPS is allowed to deliver packages to neighbors when you do not answer. Next time you want a package, which contains irreplaceable and valuable family heirlooms delivered to you, be there.

It is a good thing you were not tailgating. UPS drivers are taught to back into driveways. They always signal first to indicate a turn, you might have missed that.
So he backs into a driveway and then immediately drives away? Did he stop to deliver anything?
How do you know he drove away 35 in a 20 mph zone? Did you follow him going 35 in a 20 mph zone?
Always give delivery drivers and vehicles plenty of room. Their job is tough enough as it is.

LoveFist may be blunt but has hit the nail on the head! Paula I rarely feel the need to analyze someone such as yourself especially after reading only a few things you have written. Tell me if I get any of this correct please. You probably have no more than a 12th grade education and come from a family that has never had the need to attend a graduation ceremony anywhere more prestigious than a community college or trade school. Am I close yet? You sit around all day posting on the internet trying to sound intelligent but in all reality you are aware that you are of average IQ, all the while smoking two packs of cigarettes and drinking three sodas while you collect disability when you actually just don't feel like becoming gainfully employed. It does suck when you are not qualified for anything other than whatever restaurant, Piggly Wiggly or similar retail work that is in the Southeastern part of the U.S. and that's ok because the world needs unskilled labor at a higher rate than white collar workers, this economy sure is tough huh? If you are married, that is a big if, it is likely your 2nd or 3rd marriage to a blue collar Busch drinking kind of good ol' boy that has to work overtime because you don't feel the need to contribute financially and the double wide is just fine for now. How am I doing? I feel fairly confident in that I am close and I will tell you what gave you away. You have no earthly idea what the true difference is between a wage roll/hourly position and management and by management the terminal manger at UPS is actually probably envious of the hourly workers and that is because they have a union known as the Teamsters that negotiates the contracts for better pay than they really should get and take note that is what killed the U.S. auto industry, unions. The people that have to wear a jacket and tie to the office at the regional UPS office have to spend all year figuring what they can afford to give the union to avoid a labor strike that would be extremely bothersome to the boys at corporate headquarters and the board of directors who answer to the shareholders at the annual stockholder's meeting and don't forget the fellows at the brokerage firms that keep the stock flowing and the company coffers in a position to pay the guys that have not invested in an education and therefore have to toss the customers packages in yard when they get behind in the day. That is avoidable but the union has seen fit that the routes get bid on by seniority each year in the aforementioned yearly contract negotiation, that is called quid pro quo in the business world. Don't you think it would make more sense to have stayed with the old way of assigning routes that guys kept more than a year and as a result got to know that route so well that they could do the job correctly, safely and still get off at the usual whistle blowin'? Well this is a tough life for people that contribute to society but it is the American way. I am getting tired of typing my personality theory and if I sound like I am a condescending know it all than you have gotten that right today and you should reward yourself by going to KFC and gettin' a bucket of chicken and scarfing it down while you watch Phil tell it like it is to someone that you just know you could fix if only they could hear you through the television, but then you couldn't gnaw on that chicken could you. You earned it today! Pat yourself on the back and look around you and take stock of your current situation and tell yourself that one day I, Paula, will get the finer things in life too, P.S. The stuff you buy at Wal-Mart is not fine so maybe start looking at some high end merchandise on some web sites because I don't think they have too many luxury retailers in your neck of the woods. Yes, I am a complete ###. An educated one though.

ups are the lowest of low lifes running this company what ever they want to do most supervisor and mangerment are low life moving up the UPS food chain using there control for the personal satifaction this company prints rules but does'nt follow them if your a spouse of a UPS employee they will try to rip you or and your spouse OFF. GOD forbid if you get divorced they let the spouse drain your assets not responding to supponea's and give you a one day accounting of assets not the span of your relationship legaly! BIG BROWN will make you hire a cut throat lawyers . NEW YORK spouse with no pension and no ups info. long island N.Y. your husband should get one of those spy pen camera and recorders and use it all the time tell no one and save it for the big day these people are not pro family dump your UPS stock every one cause this company will have thousand of suits comming SOON

"He has selected the option to use one of his vacation weeks as sick days"
vacation weeks are earned by being an employee for working a certain amount of years sick day vacation days whatever if it was earned then and they still wont let him take just one day off BS take that up with someone and especially making him wait to leave until someone covers him as your in labor wow heartless ### manager! those kind of people is why the world is the way it is

@ "Brenda" LoL! FistingLover is that you? Troll elsewhere -

@ LoveFistII - oh, and you HAVE been reported for abusive/violent language, jerk!

@"LoveFistII" - Interestingly enough, I'm wondering now why you skipped school today. As you should know, such stats are at least two to four years behind the actual date of publication because they take literally that long to compile, classify and verify! Gee... Sounds like your vocabulary is really limited, you flaming troll! Go troll elsewhere - you have no power here!

*Fun with numbers* This is a site that only states what the government will "allow" - not what is actually needed. For instance, would you include Parental Leave in your snarky assessment? Or, how about Parental Care for an Elderly parent? What about being hospitalized for all the stress-induced illness caused by confrontational managers? (High Blood Pressure and Heart Attack are on the rise, you know...) How about illnesses caused by working in "sick buildings" whose employees have no idea their lungs are being filled with mold, mildew and various other toxins that aren't being filtered out due to "deferred maintenance issues", (meaning the company doesn't really regard such repairs as "necessary"). How about THESE stats? And, yes, before you want to attack Parenthood and taking care of the child a parent is LEGALLY responsible for - just remember; if you have a "doctor's note" it's "supposed" to be "okay" to miss work... http://www.kansas.com/2010/12/21/1642374/the-average-number-of-sick-days.html

Have YOU ever worked for UPS, or any other form of delivery company where you're in the rain, the cold and the unbearable heat? No? Well, then, I suppose you can check out the stats for any medical site and find it out for yourself, (mainly because ANY site I give stats from you're going to automatically discredit on sight).

@TheLoveFist - trolling again? The average person is actually ill from verifiable diseases and/or physical ailments for about 12 days out of a 365 and 1/4 year - and given that UPS has to deliver in weather that most USPS people WON'T deliver in, (rain, snow, sleet AND dead of night); I'd say "five days" isn't high at all... What it is, more than likely, happens to be AGE DISCRIMINATION - because as we "all" know - the "older" the employee, the more "broken down" they're going to be when treated with the "disposable mentality" of "use 'em up and throw them away" by businesses today...

Is his direct manager/supervisor female? I think that may have something to do with it, perhaps...

How can UPS change the delivery address you put on the label? Did you require signature delivery confirmation for your important documents? If so, someone had to sign for it. If not then UPS will drop it of at the door of the address you sent it to. Was the address you put on wrong? Was is a type printed label or something you hand wrote that was illegible?

Hello,
My name is Dustin and I work with LTL Freight Shop. We are in the business of helping small to medium transactional shipper reduce their freight cost. We help many businesses and individuals ship items such as engines, furniture, auctioned items, printed goods and signs, machines, and many others. For the medium to larger volume shippers we offer a free web based system to be able to quote out carriers, book shipments, and trace them also. We guarantee to beat out other competitors quotes also. The only information that we need to quote out shipments is the zip code where it is being picked up and delivered, the description or commodity, the weight of the item, and the dimension and packaging of the item. If you would like to quote out a competitor and send us their price we will be more than happy to beat that price to earn the business. All we need is an opportunity to earn your business and LTL Freight Shop is here to help!

After making a complaint about a driver, they now are retaliating by saying we have a biting dog. Management refuses to verify and service has been stopped. Bunch of trash working there.

UPS driver's are careless cockroaches.

I've seen two different people ran over by the UPS driver's in the Salem, OR area. The driver's couldn't care less. They are back on the job the next day thanks to the union.

They are overpaid and careless.

I am stuck paying $40.00 a month and I dont get the magazines either. I am almost done with my payments and have been paying for almost two years. This DISGUSTS me, but I dont want collections on my back either. I feel so stupid for getting scammed and am so embarrassed that I cost my family so much money from such a horrible company.

I think most of you have waaaaaayyyyy too much time on your hands. Anyone that gets angry over a post like this is ridiculous!

am in agreement with all...got a post card in the mail...where do they get this information...i.e. name, mailing address, ect? Anyway figured it never hurts to have a backup in case of emergency so decided to check it out...cautious simply due to the way in which they offer credit...but website came up with alot of unwanted crap so decided to check out the complaints board and so glad I did...life's tough enough these days without having people out there taking advantage of people trying to start over and/or re-establish credit...we've made bad choices but it doesn't mean we're stupid...suggest everyone go on facebook, my space, twitter and every other social network known to man and make your comments to warn peole about unscrupulous companies such as this...guarantee it will put them out of business quickly enough. Thanks to all who are mad as hell and not going to take it anymore!

Well I hate to say it but what was your dog doing unsupervised. Its your fault not the trucks. Your dog should be on leash at all times when not in a fenced in area. I'm sorry for you loss but it nots ups fault.

I wknd still leaning towards Mellon in her point of view. And I would deffinatly hold the UPS driver accountable, with the information I have gotten so far. The owner should be compensated for the loss of his dog by UPS. And I'm sure it is in the best judgement of UPS to do so, to keep the client base that they have now. They would rather pay then have a team of pet owners come after them. I have a friend that deliverable for UPS, that agrees with me on this as well.

Does it really matter what some one said about your post. Grow up and get over it. Some of us were thought sympathy growing up, and deffinatly some were not. Every one has a reason for having their said opinion, your can not bash them or insult them to say what you want. This accident has already been reported and it is up to UPS to make the correct decision on what happens next. BTW UPS usually gives me a 6 hour gap of when they are coming, and are usually early or late. There is no way for us to have all the information on this situation, and will never come down to just one opinion. You guys can waste your time arguing over something that is out of your hands. My opinion is my own and no one will ever taint, bash, etc to make me change the way I feel.

I send my sympathy for the owner, as he did lose his pet.

What an unbelievable exchange. It was a dog. Yes, it could have been a kid or the President but it wasn't, it was just a dog. Yes, it should be reported as an accident. No, the driver will not loose his job unless he has some record of excessive unsafe conduct. Lastly, the initial references to speeding? The driver was backing up, just how fast do you think he got up to? It's about visibility in a giant brown box, not excessive speed. Speed can only be a factor, it's always down to control of the vehicle and, in this case, the driver didn't see the animal. Period.

how does any company remain in business with the so-called "performance' of these arrogant ignoramuses? I will hit 'em where it hurts, no business for any vendor who ships via UPS (Undelivered Pathetic Service Inc.).

Poor service from UPS Canada, waited the whole day for a pick up...no body turned back and at the end of the day when called the customer care to check the pickup status, they promised me a call back with a possible pick up time. For a small parcel I lost my one day earnings ...so sad UPS..it looks like UPS is only interested in big corporate houses. Then please withdraw from retail services. Can please some one let me know if I can make a representation about this cheating before any legal adjudicating agencies.

Wow sorry to hear this. I guess it all starts from inside the warehouse. because there is always total confusion with loaders, drivers and management its self. SO combining all these cause you to face such delays that are not called for. If I were you I wouldn't use this company again.

You know what? I worked with this company but she complained about the mistreatment the supervisor used to treat her Howard, Max and Cyril Iskra. These are bunch of DEMONS LIVING IN HELL. They never have value for women. They never stand on their word. They are driven by a bunch of people what ever these people do or say it will be a pass. Now just pity the new comers whom these supervisors put to off load trucks of very heavy items am talking about WOMEN doing heavy lifting yet there are men around enjoying the environment. Tell me if only this act wont let you get damaged or delayed items. UPS has to look into its methods of staff work.

They did this to me tones of times not buzzed and put door sign on package was delv no answer or what ever i was like what the hell? I was home. And I asked to sign a no sig req they refused to allow me to.

If it required a signature, why could UPS not get in the building? They did try first to deliver it to the correct address and no one was there to sign for the package. You paid for "next day" delivery, no one was there to let them in and they did what was required to complete the delivery "next day". If you live in an apartment with enclosed multiple mailboxes, the Postal service has access keys to get into the lobby to deliver mail. UPS does not have access keys. Is that the reason UPS could not get in?

I had a terrible time with UPS about 20 years ago and have never used them since! This was before the internet and large file transfers were possible, and we had a magazine advert being published in Holland. We sent the negative by UPS to the magazine, but it never arrived and they couldn't trace it. We sent a second, which was also lost by them, so I had to get on a plane and take it there myself. This was at the same time they were running the ad campaign 'as sure as taking it there yourself'! I DID TAKE IT THERE MYSELF! And they wouldn't even refund the postage costs they charged me - even the Managing Director in the UK refused to discuss this, and they hid behind some legal garbage they managed to dig up about them not actually being responsible when things go wrong. I now deal with FedEx - wonderful people and when something goes wrong (which is rare with these chaps) they put their money where their mouth is. I think UPS stands for Unprofessional Parcel Service, does it not?