UPS
Reviews and Complaints

Tomorrow is my birthday. I'm broke, and 5 hours away from home. My parents sent me some money via UPS so I could drive out and meet them and have something resembling a decent birthday. The money was stolen from the envelope and I have very strong reason to believe it was stolen by a UPS employee. I will never again use UPS. I wouldn't advise anyone else to either.

5431 S. Tuckaway Circle; Greenfield, WI 53221. 1745 driver was parked in the middle of the parking lot - he could have parked to the side but no had to park in the middle of the drive blocking residents for 15 minutes. Rookie Driver? Black driver thinks he owns the entire parking lot? What an ***. Will have to reconsider other shipping methods next time instead of UPS. Apparently the drivers for UPS's little green turds all need to learn some parking etiquette. I've also received packages in the milwaukee area lately that have had there contents hanging out so to speak upon arrival. You call this service. Take your union and find a real job.

Tracking package with a sceduled July 20, 2010 expected delivery. This package actually arrived in a hub in Jacksonville on the 18th. That would infer delivery would certainly make the expected delivery on the 20th --- WRONG. It did not and although we were home all day on that day -- the driver, who did not leave a sticky note (which indicated delivery was attempted) claimed no one was here to accept the package.

It boils down to the drivers word versus ours and we were here ALL DAY. No one even noticed a UPS truck in the neighborhood on the 20th. Re-delivery is set for today -- let's hope it arrives. Will encourage our daughter to contact the retail store and explain what happened. They will not know about terrible delivery practices unless someone shares stories like this.

I, personally, will NOT use UPS in the future and when I order something, I will encourage the retailer to send it out through FedEx or the USPS (snail mail is slow but reliable!)

This is not the first time this has happened. My package was to be delivered 07/13/2005. I was not home to accept the delivery. The delivery person leaves a notice that he will try and deliver the next day at an approximate time. The problem is that he checks every box for the approximate time. That is, between the times of "before 10:30" to "after 5:00", checking all of the time blocks. Of course this does not allow me to arrange to take off of work for a certain time period. I am not able to take a whole day off work to wait for UPS to deliver my package. I would expect the limited amount of courtesy of designating a particular time block to be home.

I would like to make a complaint related to the UPS delivery person who is schedule to deliver around the lake city, washington area. When Im not around to accept my package, he always left them at the next door (napa part) and continueless let someone who is not the reciever signed. When i came over to pick up my package, its already lost because the next door people said the UPS guy came back and took it. On the other hand, the UPS guy denied of the action. Therefore, I had lost a package worth $300. Even after this situation, i left a note for the UPS delivery person to come back the next day when im not around, but they kept on giving it to the people next door. This is very rude and unfair for the receivers and also senders.

My wife fell down our steps and cracked her left upper rib because the driver knocked on the door then left. He didn't wait until she came to the door. Instead of waiting for her to come to the door and hand her the package, he left the package on the upper step and was in his truck before my wife could reach the door. When she reached down to pick up the package, she fell forward and hit the left railing on our steps. At the very least, UPS should be responsible for her pain and suffering and have an executive apology from the company.

hello im a ups driver, who is being forced to work threw my lunch break, lift heavy boxes quick, drive dangerous because of the work load but refuse to do because of the risk to the public, im one of many ups drivers who r being bullied and dont know wat to do ? could anyone help, the reason we r being treated like this is because the bosses get bonuses for the more work we do, and refused to listen because it effects there pay, if we dont do wat we r told and finish all the work we r geting threats, ive never seen so many ill and stressed people in my life, we r humans and work hard but ups r making drivers life hell, please could u give me adive or help who to contact because they r breaking so many laws, but im just a nobody thanks.

Ups does not pay for their mistakes - I had a very important letter that needed to arrive at a local business the next day. Since I was close to a ups location (Actually, I have a mailbox there), I decided to ship my letter using ups. Big mistake! The next day the letter arrived at my door step. Although I had given the woman behind the counter everything she needed to get to the right business, she entered the information wrong and sent it to my home. Immediately, I returned to the ups location and had them correct the issue. The guy behind the counter confirmed the woman had made a mistake and processed my letter again. When I asked for a refund since I paid for next service and it was processed incorrectly, I was told "no, we will not refund your money." I was very upset. For several years, I have had a mailbox at that location and that letter was for a recent job opportunity. Since ups does not take full responsibility for their mistakes and does not care about my ability to maintain business relationships, I will no longer do business with them.

I was a U.P.S. delivery driver for 25 years. I would like to apologize to the many business and residential customers whom I delivered parcels to in my career as a delivery driver. U.P.S. expects the customer to stop whatever they may be doing as soon as a driver walks in the door. ( If you ever go to a U.P.S. center, see how quickly you are approached for help) U.P.S drivers will speed through residential neighborhoods where kids may be playing just to save a few seconds of time. I am fortunate that I only killed a few family pets and not a child. For this I am grateful.

I was left a note by a UPS driver that he would deliver a package between 2pm and 5pm on Thursday. The driver did not show up between those times. When I called UPS I first got a center in Central America. I was told by that person that he couldn't do anything to help me find the truck with the package. The second time I called I spoke with someone in Newport News, VA who also told me that I had options: to pick it up at my convenience at another part of town or reschedule delivery and pay for it. Never mind that I stayed home all afternoon WAITING for a package that they said they would bring between certain times. It is obvious to me that UPS does not care about its customers because they did not even attempt to try and find this package. They did not even attempt to work with me halfway. I said I would like the package delivered in the morning and they said that "there was no way" that they could guarantee a package delivery. What about the packages that they deliver before noon? They were willing to make me do more work to get this package and let their drivers off the hook for not showing up with the excuse that there might be more traffic or the driver might have a heavier route so nothing is guaranteed.

I am Pissed off that UPS can be so negligent and irresponsible and inconsiderate in their business practices and the consumers have no recourse. I am complaining to everyone that I know about this because it is unfair. I spoke with a driver who said that they are able to find drivers and get the package information.

I ordered a pair of shoes on June 8th 2010. The package was sent via UPS and it was out for delivery on June 10th. I live in an apartment so I called UPS and provided my buzzer number on June 10th morning. UPS CSR told me very clearly, that adding additional information to the package will not delay the delivery, as they will page the driver right away. I was at work and was constantly checking the UPS tracking website to see if it was delivered yet. I checked at 2pm and noticed it was delivered. The delivery confirmation says, "LEFT WITH WOMAN". I called home right away. To my surprise, my mother said there was no delivery. I called UPS, and was informed that the package was actually delivered to the WRONG address and will notify the distribution center ASAP. I soon received a call from UPS, a woman named, Michelle told me they will have the driver to retrieve my package on June 10th and delivery it to me on the same day. I waited and nothing showed up.

The next morning (June 11th), I called Michelle and she told me, that she thought she had paged the driver but apparently he did not receive it. Michelle repeated my address with my buzzer code to confirm if it was correct, and this information was sent to the driver. Soon after, I received a call from Michelle and was told; the driver will retrieve the package from the wrong address and deliver it to me later in the day.

I waited until 7pm and I called UPS and the CSR found out that the driver attempted a delivery on 6:39pm but was unable to deliver it because my name was not on the listing. I was very patient the whole time but by now I was very agitated. I gave my buzzer code number on the morning of June 10th AND Michelle had confirmed my address and buzzer code. I had already waited 2 days straight for a small package and cannot longer stand waiting anymore. I requested the package to be sent back to the shipper. I am displeased with the delivery service. Clearly, UPS and the driver made grave errors on such a simple task.

So... after having package exchange parties with the neighbors and finding out how many packages were "lost" or otherwise misappropriated, then how many damaged after complaints, how night and day from the neighborhood next door and down the highway with a different driver, we started to watch. And film. We chose anchor properties to watch and record and take the time to call and complain to UPS. This is after a few of us heard about and then witnessed intimidation by the driver of elderly and women. Don't forget, they know where you live, who lives with you, where you used to live and when you move, they will know that too. That point was made to a young female neighbor by the driver.

The problem is that UPS drops the complaints from national customer service back down to the local distribution place and people creating the problem. So what customers get is more "lost" and "damaged" packages. And worse. We've seen drivers run without even ringing, sticking notices without packages in hand to deliver, witing out the notice before ringing the bell or knocking on the door, or announcing their arrival in any way. We've seen them punching another dent or hole in the box, kicking it out of the truck. No really, like mega soccer. The "lost' packages are never traced. That person is "on vacation/sick/being replaced. Can you give me that information again? We haven't heard from the shipper. Well, the shipper has to contact us again. We can't give you that infomation. We have no notes. I'm sorry, too much time has passed for us to do anything about that."

The single point of contact at corporate is only good if you have two hours or so to wade through transfers and can keep your cool long enough to get close, because the number they gave you doesn't ring through anymore. So... your complaint will be bounced back down to the point of problem origin again, where people will be complacent to rude and remain inneficient and unethical. Get your video cam out.

The only way this is going to get less worse is if we document it and file a class action with the media involved. When I get my new PC and download photos, I may figure out how to make photos of the videos and post them, but I am concerned about retaliation by them. I've heard some pretty ugly stories and seen enough to know they are true.

My husband works for ups freight inh texas and they ### him over every chance they get including ferando and all the workers in the front office theyu change ### without telling there empolyees they changed are w4 without asking us they dnt give you your check when you work and when they do its not what you worked for all the mangers dnt give a ### so im telling everyone out ther (DNT WORK OR SEND WITH UPS FREIGHT) UNLESS YOU DNT MIND GETTING ###ED FROM THE FLOOR UP).

I ordered a package from a merchant and they got the zip code and thus the city wrong on my order. In tracking the package, I noticed the error and called UPS. They said they could do nothing unless the merchant called. Since it was after hours for the merchant I checked the tracking info again and saw that the driver found the address was non-existent (in the wrong city) and they were attempting to contact the recipient (me) to get a valid address. I called UPS again and they said i would have to wait until I received a post card from them at the address they had in order to correct the address on the package. Ummm... are they complete idiots? How can I get mail at the wrong address? So now I have to wait until the merchant gets in and changes the address... this is a total FAIL on the merchant's (Staples.com), their vendor (COSTCO.TSA), and the shipper (UPS)... three idiots! Never again... Office Depot, and FedEx, here I come.

I had very disappointing experience with UPS. I called and attempted to have the package held by using the automated system. The automated system did not give me the usual prompt to hold the package, so I pressed 0 to speak to an operator. I explained to the operator that I wanted the package held at the UPS facility, but it seemed like the option had been removed from the automated menu. The customer service representative said that the menu option was not available because the package was going to be held automatically after the first delivery attempt. Being the second delivery attempt had been made earlier in the day, I asked him why a second delivery attempt had been made. He sort of stumbled over the words and said that the driver did that as a “courtesy”. It sounded a little odd to me, but since I had no reason not to trust this individual, I thanked him and hung up, assuming that I could pick up the package the next day he suggested.

The next day, I left work early to pick up the package from UPS before they closed at 8pm. I got there with only a few minutes to spare. I presented the InfoNotice to the clerk and was informed that the package had been returned to the sender. I told the clerk that I had called to have the package held and inquired about what went wrong. He first questioned whether I had actually called to have the package held. Then, after I told him exactly what time I called, he stuttered and in a confused and ill-informed manner similar to the customer service rep I had spoken to the day before, attempted to explain that “Level 1 packages cannot be held”. I asked him if it was customary for non-UPS personnel to know what “Level 1” meant and to know these types of packages can’t be held. I questioned why the customer service rep the night before didn’t explain the policy rather than claiming that the package was automatically held. He flatly and with no sort of compassion, caring or concern for me, the customer, said that there was nothing that he could do. I left and thanked him for wasting my time.

I wrote UPS to inform them of the chronic problem with both the customer service representatives at the UPS locations and at the phone center. They frequently lack any sort of customer service skills and are not knowledgeable and frankly don’t always hold the packages when asked to, or inform the customer that the package cannot be held, if applicable. They often simply invent policies that are in fact very untrue, without any regard to what happens to the customer and their packages after hanging up the phone. They take absolutely NO pride in their job. I really don’t think they consider the ramifications on the customer if the packages are returned to the sender or worse.
I really doubt that my letter will end up anywhere but in the UPS customer service email trash bin, but I’ve feel like I’ve done my part. I have alerted them to a serious problem. I doubt that I’m the only person that feels that way, but because the package recipient has little or no control over what carrier is used to ship their packages, the egregious behavior will more than likely continue unchecked. But, I do hold out hopes that this letter may end up in the hands of someone who cares. The company slogan of my employer is “remember who we work for”, which is a way to remind each employee that their every action, positive or negative, affects the customer. I urge the UPS employees to remember who you work for, because many people depend on timely delivery of their important packages and trust you to ensure that happens. I am unsure if the employees at UPS consider this fact when they go about their everyday duties. If they did, I think there would be far less Internet based complaints regarding UPS customer dissatisfaction.

So I sent a package to my friend via a UPS authorized shipper. They require signature but my friend works; they tried to deliver it 3 times and of course this was all in afternoon so they were all rejected because of the lack of signature.

Here's the kicker: My friend even wrote a NOTE saying "please leave by the doorstep" with her signature and they fail to honor this. I don't know what to do any more, I am at my wit's end. I tried calling customer support but they do not have a live person who can help me. The package is now being returned to shipper, and it had cost me $20 to ship it. If anybody has any ideas, PLEASE HELP ME!

For what it's worth, I am using USPS or FedEx from now on. They have a live number I can call.

A UPS driver just dropped a small pkg at my door (residential). I watch him go down the driveway (to wave thank you if he turned around). He gets in the truck, goes to the rear, returns to the front and throws plastic shipping staps into the street! UPS (I thought) must expend a great deal of effort in screening their hires. RARELY have a seen a driver drive too fast or reckless. It appears that's not the case anymore. Glenview, Il.

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma.

When my friend went to pick up his packages on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved, acted as if problems like this occurred every day, and it was really no big deal.

Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse.

Frankly, I would not trust UPS to deliver a package of used kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow thru that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis hub to get something to the right place at the right time.

I have had several shipments misplaced, rerouted or just plain lost for a while! Fed EX is like the sunrising in the morning, UPS is like going to the casino and hoping the package makes it! What happened to the big Brown? They used to be real dependable, now when a vendor says they a shipping something UPS, I cringe! Get it together UPS, I'll be shipping FED EX or GASP... USPS