US Bank
Reviews and Complaints

Lost my paycard moving across the country. Contacted the bank to receive a new card only to be told (after TWO WEEKS of being told misinformation) that I needed to fax over a ton of sensitive info, like my SSN and birth certificate, along with a form...that literally came to my new address in the mail... so I finally faxed the correct documents, and yet here I am, three weeks with no card. I had to miss my car payment and my credit score is screwed. I have seen THOUSANDS of complaints online with the same issue. This company intentionally gives you the run-around in an attempt to make you give up and let them keep your money. IT WONT BE ME! I'll spend any amount of money necessary to take legal action against y'all if I dont GET. MY. DAMN. MONEY. BACK.

The fact that race is part of US Bancorp lending decision in the first place is a blatantly racist practice. US Bank is not treating people equally under the law. Based on media reports by US Bank's chief diversity officer Greg Cunningham on Feb 17 2021, they have decided to initiate policy to borrow money to a specific group of people based solely on their skin color. They have decided they are not an equal opportunity employer nor do they give their customers equal opportunity. They have installed racist policies for borrowers as well employees. Whether or not they have initiated new these policies due to their racist past practices is an open question. But the fact is they are now engaged in racist, possibly illegal practices which give prioritization to certain people based solely on their immutable physical characteristics instead of whether or not they have a worthy credit history or meet equal and objective criteria across the board. I wish to voice my displeasure with racist policies like US Bancorp has now started. I will not do business with racist companies.
I will be sharing this complaint with my US Bank branch and likely closing my account and switching to a borrower and banker that treats all people equally, fairly, and in a dignified manner. No one should stand for racism, bigotry, or treating people differently based on their skin color.

The new bill pay stem sucks! With the old system I was able to group my personal bills, business bills and medical bills in separate groups. This helped me stay organized. I do 99.9% of my banking online so without being able to sort thing the way I could with the old system everything is in one group alphabetically. I also had all of my old bills grouped in a "Archive" section. Some of these were vendors and bills that I needed to look back on. They were all there in the new system but the only way I could clean things up was to delete them altogether. I get automatic deposits from social security as well. If it wasn't for that along I'd be looking for a new bank to do business with.
Another thin I was unable to do I make an external transfer.
And what's with the "OOPS" thing? When that error message comes up the only way I can get rid of it and go back to paying bills is log out then log back in. Who's brilliant idea was all of this anyway? Looks like a bunch of anal retards went wild.

February 13, 2021
North Las Vegas, NV
US Bank ATM's not available many times in recent months. It is bad enough you can't go inside the bank but many times the ATMs are not working. My husband and I traveled to 3 ATMs today (2/13/2021) and all were out of service. What kind of customer service is that? If one is out of service, that is unfortunate but when there are several within a certain distance that are not available, that is not acceptable!

I opened my account on 2-2-2021 with the Branch Manager at the Estes Park branch, whenI opened the account they inputted the wrong address to a nonexistant address which threw up a fraud red flag now I have spent 5+ hours at the branch in the Loveland branch [protected]) and the Estes Park branch [protected])and I am STILL unable to access or close my account which I put $700 in CASH into I have jumped through every hoop and waited long enough (Over a week with no access to my funds) I want my funds back and compensation for my time wasted at each instance if this is any indication of the level of service I am to expect from this "bank" I will go elsewhere. Mind you this is no reflection on the attitudes or the customer service at these individual branches as those representatives have been exemplary and wasted just as much time with me trying to clear this up this falls on the "CAFE" department and an individual named LATRISHA ARCHIE who doesn't get voice mail and refuses to answer her phone every call made to her goes to voicemail or when a rep. from a branch calls the call gets dropped so emails have been sent from myself and each branch to no avail I am beyond livid for obvious reasons if this isnt resolved by the end of the week I will be contacting my lawyer and the OIG, OCC, CFPB, FDIC and anyone else who will give me a chance to run US BANKS name into the ground.

Just got my usbank reliacard replacement card in the mail! Not so fast, I call to get it activated and I'm being told it was deactivated by the last guy I talked to, a week ago. So this guy canceled the card i was waiting for and issued me a new one while i was talking to him on the phone. I never asked him to do that. He took it upon himself to do so strictly out of anger. I was pissed about my replacement card not being delivered yet so i called to find out what the issue was. He advised me that the card was issued and sent. I would need to wait until it arrived. That is the way the conversation ended. I know for a fact, because I record all of my conversations. This employee did not have my permission or consent for his actions.

On 1/29, spoke to three different customer service agents and all of them had different payoff amounts within the same period 7 day request. James had a terrible attitude, declined to help, also advised there is no one else to assist & on recorded line advised "You can do that yourself on-line" Chris in finance declined to find a solution, very short!

Account number #[protected]
Our ordeal began november 2020 when we called us bank and spoke to jaime munoz ext # 5827780 who provided information about different options of repaying back the missed payments related to the forbearance my sons were on due to the pandemic. At that time they had only missed 1 payment (october 2020). Jaime told us about flex modifications but in order to qualify for it he said they had to miss 2 payments. We believed him therefore did not pay november as we were told. We called back december 1st and spoke to evan which proceeds to tell us that in order to qualify we must miss 3 payments. We then do what he says and don't pay december as we were told. I called back december 30th, and spoke to a representative which proceeds to offer the flex modification and runs the numbers... She advises us of the new payment which is set to be 327.30 lower that their usual payment that also includes a reduction in the interest rate by 2 whole points. We agree to move forward only because the reducton in the interest rate, otherwise there is no point to extend a loan to 40 years! The agent tells me I should be receiving the paperwork to sign and get nortarized within a couple weeks. I follow up on 1/14/21 and spoke to gercia ext 1033912, she states that someone had messed up the whole account and erased the whole application and had put the account back into forbearance. She proceeds to redo the application and runs the numbers again and says that she was able to get the same exact loan terms, 40 years, same payment, and reduction in interest rate by 2 whole points. I ask her to notate account all in caps so no one goes behind her and screws it up again. She promises me that she will follow up with me on 1/20/21 to ensure the letter generated since it should only take a week. Well 1/20/21 came and there was no follow up! By this time I am extremely frustrated! I called back on 1/21/21 and spoke to virginia who states the letter is still not generated. My son gets a call on 1/26/21 stating that the modification was approved and to call us bank. I call the same number 855/698/7627 which I always do and hold only to have to be transferred to loss mitigation department. I was transferred to westin id #4qd, he refuses to provide his extension but states he is a relationship manager and proceeds to tell me that it's approved and quotes me my new payment amount which is $216.00 more than what I have been quoted all along! He has no idea why?!?! After I demand answers he says that it's because they ran the application twice and now he has to escalate it and someone would call me by the end of the week. By now I am furious. I called back today 1/27/21 and demand to speak to a manager. Reah ext 2096932 transfers me to marty which provides her id vkf. Marty goes over the letter and says that the interest rate did not go down. So why the hell are agents telling customers this?!?!?!? I purposely waited and missed payments per their direction and was promised a new payment and interest rate over the phone only to find out that is not the case! Every single time I call I get a different answer and explanation it is completely mindboggling. I have never dealt with so many incompetent individuals in my life. Us bank purposely makes customers miss their paymenst only to tell them later that they will be stuck paying the complete amount upfront. We are not accepting a modification to extend a loan to 40 years without lowering the interest rate! That is absurd! Since I could not get my son on the line when I was speaking to marty I wasn't able to decline that offer. So I called back in the evening and spoke to arlette who transferred me to maranda who put me on hold for 55 minutes only to come back and tell me that she could not locate a manager and that to cancel I need to write a letter. That is insane. I am not writing a letter! I want this done with! I am declining the flex modification and need this taken care of asap! I cannot continue to deal with this nonsense. I was then told that to add the 4 missed payments to the back of the loan I need to do another application. Really? They don't tell you all this in the beginning. This is complete bs and I am livid! Someone needs to call my cell [protected] and resolve this matter. I will be reporting you to the better business bureau! You are deceiving customers and lying and purposely making customers believe you will work with them on their forbearance repayment options but fail to mention all the hassel and countless application and misleading information given over the phone verses the end result. Hire competent people and hold your employees accountable for their mistakes! I need a manager to call me tatiana [protected]
My email is [protected]@live.com

Had to order a new card because I lost my original one. I've had an account with us bank Reliabank since I was approved for unemployment in August then when my card finally arrived I tried to use it and it's declined. Called customer service and they say my account has been held because of fraud attempt. They told me the only way to get it resolved is by taking a selfie and sending a picture of my DL or ID and I have to get a new one as well because that was lost along with the card I had to replace. And because of COVID-19 the DPS is backed up for weeks before they'll even send those out. And in order to pay for my DL replacement I would have to use the money in my bank account which is locked. So I'm in a loose lose situation. I need help

Twice in the same week (01/18/21-01/23/21), us bank fraud dept has locked me out of access to online banking and mobile banking without cause! I have called x 2 to find out who was placing a hold on my account and it is being done without a tracking of the person doing it or giving a valid reason as to why! This needs to stop! You are not to allow to have your employees to randomly stop customers from accessing their accounts!
This need an immediate remedy. I will also be filing a bbb complaint on your policies and actions!

My name is Carol A Seibel I had an checking account at US Bank which became overdrawn in December 2020. When I went to pay at store it denied the card. My son transferred 5000.OO
To my account from his B of A EDD from his emergency COVID relief check. I went to the local branch and they told me a hold was put on my account for fraud and I couldn't get access to my account. I had no written notice. I called US Bank after being told by a teller that there wasn't a corporate offce and called the fraud they lifted the hold and sent me to this person "Whitney" no last name and she told me my account would be closed and the 5000.00 sent back to B of A. Which would take atleast 3 months due to COVID. The reason He sent me the emergency money was for my Moms funeral died 8/8/2020 (COVID complications) and my Dads (died 12/2/2021)iI cannot believe this.in the mudde of this tragedy. Everything I have read states the maximum time is usually 20 days not 3 to 6 moths. I have called numerous times ane and they refused to let me talk to anyone but this "Whitney" when i specifically requested someone different
She told me my account was closed and it would take 3 months to get off of her desk. This is affecting my Moms mortgage which is set to begin foreclosing. Please i need your help.
Carol A Seibel
[protected]
[protected]
[protected]@yahoo.com

This is ridiculous the wait time of your drive threw at 18th street in Rock Island, why people bank here is crazy

I have been working on paying off my lease. I sent the check well before the due date! Then weeks later they send me a customer purchase titling instructions. I filled that out. Had it faxed. Then they told me I didn't fill out the form fully so I again faxed it. This time I called them and they said the fax was received but only showed my name the rest of the form was blank. This was done at a bank. Then I called again, I then this am tried to fax the completed copy. I am 1/2 hour from the fax, the fax office told me again the fax didn't go through as it was busy. And to drive 1/2 hour back. In the meantime today I also not only try to fax again but line busy, I sent this form in the mail. Upon talking with your rep he said to send an email which means I have to go travel I tried it, it won't go through. He said email it to eot lease maturity us bank.com, I will go down to the library to attempt again as who knows if you will ey my mailed form that I sent to the Amherst address! Zacnjbbbokpk16373 vin number, account [protected]. Help!

For a car where my payoff is 13975.30 they want to charge 17, 678.69 to the dealership for trade in. They say its the fair market value for a car; that kelly blue book states is worth $14, 175 to 15, 599. This is for a car that we have been paying on for 36 months.

Initial car value was 22, 998.40. This is after they quoted another dealer 15 .. . in July. They are just trying to run up the cost of the vehicle after the fact.