Walmart

This complaint is in regards to Order #[protected] placed through Walmart.com on August 25, 2020. The order was for the purchase of a TCL 50"Class 4K UHD LED Roku Smart TV 4 Series 50S425, for a total cost of $269.99 as advertised on the Walmart.com website.
Although the order for this item, originally showed that it was shipped out to me via FedEx, for delivery to me on 8/28/2020, subsequently I found out it was never actually shipped out by Walmart.com. Since the Walmart merchandise was never shipped to me, I have requested on 4-four separate occasions that Walmart.com immediately refund the $298.26 (includes tax & fees) to me that they took out of my bank account for this item on 8/26/2020. Refunding my money for the undelivered item is my primary purpose for this complaint.
In addition, my secondary purpose for this complaint is to make Walmart management aware of an apparent worsening problem encountered by me and my family with ordering and the lack of timely delivery of items purchased through Walmart.com. We first noticed this ordering and the lack of timely delivery in December 2019, which has got worse with every item we have purchased via Walmart.com throughout 2020, The final straw for us was in regards to our last order placed through Walmart.com on August 25, 2020 (Order #[protected]). Since around August 26th, when you click on the link given for the FedEx tracking shown on Walmart.com for this order it shows that the item was shipped from Chino, CA for delivery to me on August 28th, However, when August 28th, came the item was not actually delivered. I contacted Walmart via online chat and I was told the shipment was delayed and the item would actually arrive on August 29th. I waited until after 9 pm on the 29th and the item did not arrive so I contacted Walmart.com online and asked them to call me on the telephone. When Walmart called me, I explained the latest problem with the timely delivery of the item purchased through Walmart.com. the customer service rep I was talking to said the item was never shipped and would possibly arrive on Monday or Tuesday of the following week, but they were not sure. When I heard this uncertainty regarding the item that I had purchased, I asked the customer service to cancel the order and refund my money. The Walmart.com customer service rep that I was speaking told me that they would immediately cancel the order for the undelivered item and that I would be receiving email confirmation of this cancelation via email within 30 minutes. During the period August 29-September 1st I made my request for the cancellation of Order #[protected] and the refund of my money in four separate communications with Walmart.com, each of these communications has resulted in the Walmart.com customer service rep promising to send email confirmation of this cancelation. As well as the initiation of the Walmart.com refund process, via email within 30 minutes. To this date"no order cancelation"or refund process initiation, has never actually happened as promised by Walmart.com,"NO email confirmation has ever been sent by Walmart.com to me via email either. In addition, please investigate and fix the problems with Walmart.com. Until Walmart fixes the issues that I pointed out, it will be impossible for me and my family to continue buying stuff from Walmart.com