USAFIS Organization
Reviews and Complaints

July 29 and 30, 2017 on a charge of $ 2, 495 for a Usafis service through Mario Miller, Senior Manager of USAFIS, under PHONE DECEPTION, as he told me that: "I was receiving a phone call that few immigrants Received for the advance of my processing since 2006, "and it turned out to be a lie or deception and it was necessary for me to pay $ 2, 495 for the legal procedure of my GREEN CARD, travel to the US, legal representation, housing and airfare.

I have already made the claim to my Bank of America about this charge under deception and the debit inquiry is open for my account. It will also be my responsibility to file a complaint with the Federal Trade Commission online about fraudulent or deceptive USAFIS telephone sales and advertising.

No consumer or client is obliged to remain with a service he does not want and is offered under deception, under both American and other laws.

For those who do not know, USAFIS SPA is a boutique spa in Miami. We arrived there after a long flight. We waited an hour or so past the CHECK IN time to get the rooms and when we got the keys we were horrified to discover the dirty rooms of the spa.

The massage beds were dirty and the spa staff was very unprofessional in the treatment we were given. Beyond the very disappointing treatment we received, we realized that we had no one to turn to with our problems.

The spa manager was not there, and when we asked to talk to him we got a phone number and told us to talk to him on the phone and explain the problem.

I would be happy to hear if anyone here came across a similar case in this place? And what have you done about it?

----- Original Message -----
From: Piret Emily Hion [mailto:piret.[protected]@gmail.com]
To: amy.[protected]@usafis-mail.com
Sent: Mon, 5 Dec 2016 17:23:23 +0200
Subject: Re: GC Application User Number: [protected]

I declined USAFIS Green Card services, telemarketed by phone earlier in the day, in writing on Mon, 5 Dec 2016 17:23:23 +0200 as follows:
I'm declining your offer for US Green card services - change of plans on personal level. Please consider my card transaction null and void.
My decision is firm, so please do not call me on my mobile.
Wishing you best of luck with other applicants

Piret Hion
Estonia

and confirmed orally during phone conversation +[protected] at 20:17 on 6 December.

Nevertheless my credit card has been charged today, 7 December in the amount of 4999 euros - for nothing as I did not receive any services from them.

I want to tell my experience with USAFIS. My application number is [protected]. USAFIS without my consent deducted from my account the sum of $ 701. I feel robbed and stripped of my savings. Money I saved with great sacrifice to seek a new future. Now they say they had told me that they will not refund my money. I can assure you that they never told me that they were going to charge me the amount of $ 701. I publish this for people to open their eyes and do not be fooled. I FEEL ROBBED.

Usafis hotel is a new small hotel in Rochester, NY. I had some business meetings there and I heard about this hotel from a friend. I booked 3 nights in the hotel via phone call, but when I arrived at 21/07/2016, they told me there is no reservation with my name.

After my discussion with the receptionist, they gave me small and not comfortable room. When the morning came, I went to the dining room to have a breakfast, but I found that my name wasn't there. It took 20 minutes until I was able to enter the dining room! In the end I had to get to a business meeting quickly and therefore I gave up the breakfast.

After trying to call them in the days after, the number was disconnected. I don't know whether you know Usafis hotel (which is a small and new as I know), but I wouldn't recommend it from my personal experience.

Hi Danas

I signed up with USAFIS a few days ago. I was fully informed that the service was in the form of assistance only and not a Green Card guarantee. It was clearly explained to me that the Green Card Lottery is not guaranteed by USAFIS.

I asked if I can cancel to Usafis service and she told me "
Dear Customer,

Please note that according to our records, you have made a chargeback on your payment to our organiztion, therefore we no longer possess the money, and no longer able to assist you with issues regarding it.
For more information please contact your credit card company or bank.

I think is not just a fraud but a real crime!

Full name Fahim Mohamed elfeky
Email [protected]@gmail.com
Phone Number (+[protected])
User ID: [protected]
attached email history
appreciate your support.

I signed up with USAFIS a few days ago. I was fully informed that the service was in the form of assistance only and not a Green Card guarantee. It was clearly explained to me that the Green Card Lottery is not guaranteed by USAFIS.

and inform me tha application cancel to Usafis service and she told me "
Dear Customer,

Please note that according to our records, you have made a chargeback on your payment to our organiztion, therefore we no longer possess the money, and no longer able to assist you with issues regarding it.
For more information please contact your credit card company or bank.

I think is not just a fraud but a real crime!

Full name Fahim Mohamed elfeky
Email [protected]@gmail.com
Phone Number (+[protected])
User ID: [protected]
attached email history
appreciate your support.

fahim elfeky
+[protected]

For the second year in a row, USAFIS has made mistakes on our Diversity Visa application (also know as the Green Card Lottery), enough to disqualify our application. Last year we requested a refund because of this, which was ignored even though we were within our rights to request it, in terms of their rules. The following year they simply submitted another application for us. This time when I requested a correction on our application, well in time for the submission, the correction request was not responded to at all and the application submitted as is.

Also, both times I listed myself as the main applicant. This year my husband decided to submit an application in his name, as the U.S. State department advised that this would be acceptable, provided only one application is submitted per name. If two applications are submitted in the same name, this would mean automatic disqualification. Well, it turns out not only was this year's USAFIS application submitted without correcting the error I emailed them about, but it was also submitted with my husband as the main applicant. Not even sure how that could have happened. We only discovered this on the day the results were posted on the government website.

Advice:
1. Do NOT use this service at all. It is expensive and there is no service level guarantee. Requests for refunds will not be honoured.
2. Only consider using this service if you cannot speak English and are unable to submit an application yourself.
3. Do your own application - it's beyond simple and applications are FREE on the U.S. gov's site - https://www.dvlottery.state.gov/

I have been contact a company called usafis for greencard application. They have provide me a 10 years application which cost me 842 euro. I have called and ask refund for the service which I didnt take. They were saying that they can only refund %20 of the fee.
They have mentioned that they represent goverment of state and that's why their web page is usafis.gov. When you search local (Turkey) customer complaint webpages, lots of people had same issue and didn't get their fee back.
I want full-refund and highlight that this company is a scam and charging a huge fee and giving no service.

I really appreciate if you can advise have I can get my fee back
My application no which usafis provide me is [protected], Date of application 2.May.2015,
Please contact me from my email account [protected]@gmail.com

I am egyptian working in saudia arabia and i visited a web site for immigration 10 dayes ago and the next day at 5/ 11/2013 i recived a call from the company and the agent convinced me as she is governmental abd work for the usa immigration and this year if i entered the lottary i have big chance to win as egypt is selected this year and as i am and my wife are doctors are vip and she nedd confirmation of my personality via a cridite card number any way she tooke 1702 dollers and in the same day i emailed her to return the money and she called next day and refund me 306 dollers only and i still want the rest of the money
how come they do like this sell the american dream for people like me from developmental countries i did not do any thing regarding the services they produce and i have all the emails between me and them
i hope to get my money back as i need it badely
also i promise not to even think in usa again
i hope you can help me
i will never stop to get my money back

USAFIS was contracted to submit my entry for the USA Diversity Visa each year for ten years. I was selected for the 2013 but USAFIS failed to submit all my family members. I have printed proof of all four family members yet USAFIS only sent three applications. I was told on the day of my embassy interview that because "I" had failed to list all family members, the entire application was declined. I paid interview fees at the embassy to have my documents checked by the immigration officer. Everything was in order except the original application submitted by USAFIS. USAFIS was paid to submit on my behalf and failed. The entire process has cost over $5000 and all just to be told that our application was incomplete. USAFIS has cost me and my family our dreams.

I applied for a green card application. They've asked my to pay for my application, but i haven't got money on my account. I was told that I have 6 months to pay. So they asked me to pay by VISA Card, and they automatically charged me for my application. I would like my money back. My name is Paula Cristina Loio Santos and i have payed 472euros, My email is paula cristina [protected]@GMail.com
I'm from Portugal and i wold like to know if i can complain to the authorities here.
Thank you.

I was phoned after aborting a half filled in form by USAFIS for entering the green card lottery and then was given false information and lied to in order cajole me into paying for a green card entry - I have not filled in any form nor have I issued a photo to them - they are fraudlant and think that because they don't operate in the UK they are above the law. I would greatly appreciate advice on how they can be prosecuted and shut down as it is apparent from the I nternet that they have found many innocent victims. They are very smooth operators and obviously employ a number of staff with 'American accents' who are well trained in the art of maniupulation. This type of scam needs to be severely dealt with and they must be made to pay for their crimes and to refund all the money wrongly taken from people. They do not abide by either data protection or consumer law and blatantly flaunt it. Surely they need to be governed by these? Again advice would be appreciated.

Dear Si,

I come with this complaint against the USAFIS green card program, through which i had the right of renewal of my application for green card lottery 2012 due to the 10 years application in this program that I was charged in advance in 2010.I paid the entire amount required to be paid for renewal of my application for 10 years but this company or organization stopped to renew my application this year.I have not received any information regarding my 2012 application in spite of my email sent to them email address.

Please help me to get solved this problem !

Thank you in advance.

Mr Mihail Gheorghe
email address :[protected]@ymail.com
I

Attention to this organization
Their strategy:
1 - They contact us by phone
2 - They present themselves as "the official department of the green cards"
3 - They make you believe that you won
4 - You must pay a fee !
They call personnnes in all countries
Be careful

I am thulasyammal ramiah pillai, a malaysian, female applicant for the
Green card ac. No.[protected]. I submitted on 11-16-2008 for the prog. Year 2010 green card. I. D. Was recorded to confirm my registration as 212.25.81.18.
To date I have not received any information as to my status and what my prospects are to
Obtaining the green card. Have I been taken for a ride? I had spent more than us600/= for it.
Could you please help me to check my status? My emails have gone unanswered.
Thank you.

I applied for a green card application. They've asked my to pay for my application, but i haven't got money on my account. I was told that I have 6 months to pay. As soon as my friend debited money on my account USAFIS automatically charged me for my application. I would like my money back. My name is Marzena Zub, application number [protected].

Dear,
This is tanvir from Uk, in 30th June 11 Jane call me at 10:40 am, and this time I was sleeping but after get the ring I wakeup then Jane say some of my processing for green card but that moment she also be offer me to get 10yrs process fee for green card but I doesn't understand her, after that she take my card number.many time I say her that I have not enough money to do it  but fail to make understand her about my problem.in the evening time I check my balance but see that she already take the fees.
Now at the moment I fall in a bad situation for it bcs I am a student and I have need this money for my college fees.I doesn't know whatever now I have to do.pls make to understand of my problem and get back my money on my account pls.
Many times try to contact with her but fail, can I be back my money?