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Valley Heating & Cooling Customer Service Phone, Email, Contacts

Valley Heating & Cooling
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3.9 5 Reviews 2 Complaints
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Valley Heating & Cooling Reviews 7

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Valley Heating & Cooling Valley Heating & Cooling came out on a Satuday to fix our A/C

Valley Heating & Cooling came out on a Satuday to fix our A/C. They did a great job! Thank you!

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Valley Heating & Cooling valley heating and cooling is the best!

valley heating and cooling is the best! their techs are super good at their job and really nice too. alex came to my house and fixed my problem real quick. i'm so happy with their service and would recommend them to anyone. they're the best!

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Valley Heating & Cooling Had a great experiance with the techs

Had a great experiance with the techs. They were very knowledgable, courteous and took the time to explain every question. Thanks to Brandon B., Vance K, and Gerald R preformed the job in timely manner. Valley heating and cooling will always be this first I'll call for service.

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Valley Heating & Cooling Valley Heating & Cooling is great!

Valley Heating & Cooling is great! We had an emergncy call on a Sunday. The guy was professional and knew what he was doing. He called to give us an idea of when he would arrive. He was on time. He got to work and had our air working in no time. Valley Heating & Cooling is a great company with good and professional workers.

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Valley Heating & Cooling Adam is a great tech

Adam is a great tech. He knows his stuff and is super nice. He told me what needed to be done and did it fast. He also talked about how to keep things working good. I called Valley Heating and Cooling at 8:15 and Adam came at 9:40. I will always use them. Thanks for the good and fast help.

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Valley Heating & Cooling Complaints 2

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Valley Heating & Cooling Valley Heating & Cooling came to put in a new heat pump and duct system on 01/15

Valley Heating & Cooling came to put in a new heat pump and duct system on 01/15. Two young guys came to do the job and it took them a whole week. They didn't do what I asked and put the unit on the ground instead of on a pad at or above ground level. This caused the duct work to be on the ground. When I went under the house to check the rest of the work, I saw that the return duct work was also on the ground and the feed lines were drooping down. The return vent under the house was leaking badly and there was a big hole in the return box inside the house where you could see the ground. They sent a supervisor out and he said that they did a bad job and would fix it. They sent the same guys back for two days, but it still wasn't fixed. They haven't followed up or called since. All I want is for them to finish it right!

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Valley Heating & Cooling I had to buy a new air-conditioning unit from Valley Heating & Cooling

I had to buy a new air-conditioning unit from Valley Heating & Cooling. But it didn't work properly, so I had to call the repairman. He said the unit was low on Freon and had a leak. He put dye in with the Freon so that he'd be able to tell, he said, and said the Freon should last six weeks or so. He said to call them back if we had any other problems. When I came back home, I set the thermostat higher when I am away. It was 75 degrees in the house. I turned it down to 70. It did not lower the temperature until late into the night last night. With our prior unit, it would always keep the temperature inside the house at whatever I set it on. This morning I called Valley Heating and Cooling. The man I spoke to told me that, with as hot as it was, the unit was, basically, "doing all it could do". This is a brand new, $10,000 unit. I told him that our previous unit never had that problem. He dismissed what I was trying to tell him and became argumentative. He inferred that what I was saying was not true (though he never said this outright). It seems the new unit is either defective or is inferior to the one we had before. He even said that not all units worked as well as the one we had before, after I insisted that it had always kept the temperature inside the house at whatever setting I set the thermostat to. I want either a new unit installed, one not defective, and one just as good as the one we had previously, or else I want a full refund so that we can take our business elsewhere. And I prefer to do business with a place where the employees don't argue with me and try to convince me that the way a product formerly worked isn't how it really worked.

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Is Valley Heating & Cooling Legit?

Valley Heating & Cooling earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Valley Heating & Cooling to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Valley Heating & Cooling is known for their high standards and safety. If you're thinking about dealing with Valley Heating & Cooling, it's wise to check how they handle complaints.

We found clear and detailed contact information for Valley Heating & Cooling. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Valley Heating & Cooling has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Valleyheatingandcooling.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Valleyheatingandcooling.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Valley Heating & Cooling protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Valley Heating & Cooling has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About Valley Heating & Cooling

Screenshot Valley Heating & Cooling
Valley Heating & Cooling is a reputable HVAC company that has been providing top-notch heating and cooling services to clients in the San Jose area for over 50 years. The company has built a solid reputation for delivering high-quality services that are tailored to meet the unique needs of each client.

One of the key strengths of Valley Heating & Cooling is its team of highly skilled and experienced technicians. The company only employs certified professionals who have undergone rigorous training and have years of experience in the HVAC industry. This ensures that clients receive top-notch services that are delivered with the highest level of professionalism.

Valley Heating & Cooling offers a wide range of services, including installation, repair, and maintenance of heating and cooling systems. The company also provides indoor air quality solutions, duct cleaning, and energy-efficient upgrades. Whether you need a new HVAC system installed, your existing system repaired, or routine maintenance services, Valley Heating & Cooling has got you covered.

The company is committed to providing its clients with the best possible service. This is evident in the way it approaches each project with a focus on customer satisfaction. Valley Heating & Cooling takes the time to understand the unique needs of each client and provides customized solutions that meet those needs.

In addition to its exceptional services, Valley Heating & Cooling also offers competitive pricing. The company understands that HVAC services can be expensive, and it strives to provide its clients with affordable solutions that do not compromise on quality.

Overall, Valley Heating & Cooling is a reliable and trustworthy HVAC company that has earned the trust of its clients over the years. With its team of certified professionals, commitment to customer satisfaction, and competitive pricing, the company is a top choice for anyone in need of heating and cooling services in the San Jose area.

Overview of Valley Heating & Cooling complaint handling

Valley Heating & Cooling reviews first appeared on Complaints Board on Jun 6, 2023. The latest review Valley Heating & Cooling came out on a Satuday to fix our A/C was posted on Jun 9, 2023. Valley Heating & Cooling has an average consumer rating of 1 stars from 7 reviews. Valley Heating & Cooling has resolved 0 complaints.
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  1. Valley Heating & Cooling Contacts

  2. Valley Heating & Cooling phone numbers
    +1 (256) 353-2004
    +1 (256) 353-2004
    Click up if you have successfully reached Valley Heating & Cooling by calling +1 (256) 353-2004 phone number 0 0 users reported that they have successfully reached Valley Heating & Cooling by calling +1 (256) 353-2004 phone number Click down if you have unsuccessfully reached Valley Heating & Cooling by calling +1 (256) 353-2004 phone number 0 0 users reported that they have UNsuccessfully reached Valley Heating & Cooling by calling +1 (256) 353-2004 phone number
  3. Valley Heating & Cooling emails
  4. Valley Heating & Cooling address
    3422 Hooper Ln SE, Decatur, Alabama, 35603-1724, United States
  5. Valley Heating & Cooling social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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