Verizon
Reviews and Complaints

Verizon is now charging a new $30 upgrade fee. To renew your contract for 2 years they are charging upfront fee of $30. Agent says it's a brand new fee and she doesn't like it either but too bad...There's gotta be a better cell phone pkg. With 4 phones I think I'm already stuck in this plan for the rest of my life now they want another $30/phone for the honor of paying their over-priced rates every month for another 2 years/phone? Grrrr.

i just upgraded my verizon phone a couple of months ago to the droid razr and i hate the phone well i have been talking to the stores in town and to corporate about it they keep giving me the run around and everything i told them if i could exchange my old samsung fascinate gaxy s and my droid razr for the samsung galxy s3 and all they said it's that i can trade in for in store credit... hmmmm how good will that do if i won't have a phone? you would think that in order to keep they're customers happy they would honor the request to keep a cust happy and not loose them... i actually going to move to AT&T if my request is not taken care of... very false advertisement on the droid... battery is really bad the system upgrade sucks and it's just not a good phone @ all

I have been going through high tech hell with verizon. All my services turn off at will. They told me to unplug my tv when it freezes up alot. Ky internet stops working and my phone shuts off. The dvrs never work the way they are suppose to. I have called dozens of times, had techs here changing everything including outside box. Now its worse. Plan on an hour to get through to a person on the phone and then get transferred. I have never been with such an arrogant, uneducated bunch of people in my life. I'm going back to comcast. This company is useless. They even had to borrow my tools to install it. I could write a book on this nightmare but go ahead try them for yourselves. You will be sorry as I am.

MY new FIOS Internet on my phone is calling people all over Massachusetts by itself. People are calling me to find out why I'm calling them and some are mad. I Have Had a Land-Line with Verizon since 1978. Internet (DSL) on the line for at least 10 years. Because Verizon had trouble in my residential neighborhood with DSL they advised me I could have FIOS-Internet for the same price as my DSL Internet. Well I decided to change because I had been losing my Internet connection . People have been calling me for 3 weeks now. I can't wait to see my itemized phone bill the end of September. I've phoned Verizon and seem to get the "outsourced" tech's out of my New England Area. The latest today says I'll have to change my number after all these years due to their inability to understand. What are the options we have as consumers when a company like this gets to big?

Verizon Wireless Cellular Sales - Augusta Mall, Augusta, GA Verizon Wireless is racist and a lousy Company - Racism ... Consumer complaints and reviews about Verizon Wireless is racist and a lousy Company in Augusta, Georgia. Racism & Injustice. Bad Business Partners: Constant Complaints of Racism have been charged against the Company, esp. this local branch, headed by a manager named Jerry; who've been discriminating against black customers & refusing to hire african-americans to work at his store, and sabotaging any new black applicants from getting hired. This form of business has been the norm with VERIZON, also blatent racism at Verizon Stores in Aiken County, white employees using racial slurs towards customers, and selling them lousy wireless service...

I had a blackberry and it broke so i went into my local Verizon wireless store. While i was there, i saw signs for buy one 3G Smart phone get one free, I know that i was eligible for upgrade so i asked for some help with these phones. I was shown (by the Verizon sales guy) the HTC Incredible. What a great phone, so I asked the sales guy about the Buy one get one and he stated that it was included in the deal, well that was a no brainier.

So as we approached the register, to upgrade the phone and to add a new line for the second one, and we were told that they were out of that phone and to come back monday AM. No Problem.

We actually saw the commercial about the free phone that night.

My husband went to the store Monday morning, like we were told. The store employee had our blackberries transferred over and the phones ready for us. When he put them into the computer, the second (free) phone kicked back. The employee spoke with management who called the supervisors higher then him. He was told that he should not be able to honor the promotion on those phones only.

So my husband and I have called customer service, who also refused to honor their advertised deal. I have as of this time written to the regional VP but have not heard back from him.

SO the bottom line is that we stayed with our blackberry. We have been with Verizon about 10 years and have 6 lines, which would reap in profit, more than the price of the free phone anyway. But, the CUSTOMER is NOT A CONCERN to them.

Additionally, I got a call today from the Customer Service Manager asking me what she could do to make me happy, and I stated, honor your deal. She offered my 10% off my service... I told her that was unacceptable and i was not happy. She said " I apologize that the advertisement was misleading, with regards to our buy one get one free offer"... "we also do not have the ability to process this request"...

So i asked for someone who has the ability to honor it and was told that they were bound by company police to not release the number or the CORPORATE INFORMATION... in other words, they don't care either.

Cant wait til these contracts expire so i can go to T mobile.

I have NEVER in my life, seen a company that REFUSES to make a customer happy. Or one to honor their advertising.

I have had no internet for 4 days and spent over 15 hours on the phone with verizon due to their mistake. I still do not have internet service.
They mistakenly set up cable, internet and phone service at my old address a week AFTER i moved out without my consent. This was an empty house and a number that if they checked their records would have zero calls made or received. Because of this service racking up unpaid fees it has been shutting off my actual service.
I have been contacting them for over a year about this issue because this 300$ bill is on my credit report and causing my current service to be shut off. After 4 days they have admitted their mistake but have yet to correct it. As a paying customer I am forced to run my home business from Dunkin Donuts on their free wifi!
No one should spend 15+ hours on the phone and lose money and patience for a mistake that is in no way my fault. They have yet to correct this problem and we are in day 5 of no service.

Verizon wireless has unfair policy's, unjustified fees and useless customer service.
I bought a cellphone and I return it in 10 days and I was charged 329.00 dollars.
Total minutes used 30 min, of which most of used to contact verizon customer service.
I get the bill down to 68.00 dollars. I had to pay since it was going for collection and it was going to ruin my credit.
The day before I return the phone I was told I will receive full refund. So far I did not get my refund but I made a complain with bbb, ftc to ruin their rating which is already very low.

I worked an internship within the last year at Verizon corporate headquarters in Basking Ridge, NJ. I interacted with all levels of employees from IT technicians to middle and executive management responsible for the wireless enterprise and consumer side of the company's operations. The company is in a state of flux and apparently the wireless side of the company is launching a coup to take over the company which has resulted in a totally dis-functional company. The wireless personnel are not knowledgeable about the other aspects of the business and they are taking it down quickly – intentionally or by sheer ignorance. Operations are significantly understaffed after numerous layoff's and the remaining employees are disgruntled, depressed, suspicious, lacking confidence and just waiting to hear they will be laid off. The executives are malicious, egotistical, sneaky, and seem to believe they are superior to the non-wireless side of the company. In my opinion, I don’t know how they could provide any level of support or service with the drama that is occurring there.
I am happy that I did intern at Verizon to have experience the unethical behaviors and ignorance that can occur and how it impacts a company’s products, services and employees.

Verizon Wireless, unknown to many; for years have been actively encouraging Racist Policies in their business, and discriminating against black men from gaining employment & or advancing to better positions!

References: Protesters say Verizon Wireless is racist and the company is ...A vigorous protest against Verizon Wireless was launched on 9/27/10 with an angry mob chanting against a person whose name sounds like "Mike Alexander ...
www.youtube.com/watch?v=QPXy-Dj_jsA
.New Verizon Wireless Commercial Racist? | News and Now
Verizon has recently released a commercial that introduces us to an Italian Family called the Coloreo's that has been deemed as racist towards Italians. I will say ...
www.newsandnow.com/2009/01/new-verizon-commercial-racist... - Cached

New Verizon Wireless Commercials Racist?
[Jan 22, 2009] Best Answer: I think we all conform to our respective stereotypes more than we like to admit... and that includes Italian Americans. ~ by budlight... ( 5 comments )
answers.yahoo.com/question/index?qid=20090122212934AAhrsFj

This is a complaint email about your Diamond Verizon Wireless retalier located at
STATION PARK
340 North Central Avenue,
Farmington, Utah,
84025
Phone:[protected]

Aproximately 20 days ago I went into the office and purchased a new Iphone and added it to my plan. I noticed that one of the buttons on the phone did not work. It took me about 5 days to get back into the store. I spokle with "Brock" and well as his sidekick.

I walked in and said that i was having problems with the Phone. I explained the pronblem. Brock siad you have to go to the apple store in SLC. 30 miles away.

i stated that in the contract that he marked up it stated that I could return the phoine to the store for problems within 15 days.

He said no it does not say that. i sid not only does it say that but you highlighted it. He looked me in the eye and sid it does not say that and that i need to take the phone to Apple.

I showed him the contract, he then proceeded to tell me that it wasnt right. that it must have changed. he kept me waiting for 20 minutes while he attempted to get a manager on the phone to tell me that the contract was not correct.

When he finally confirmed that the contract was binding I asked if he was going to apoligize for calling me a liar or be stubborn.

He looked up at me and said ill be stubborn. he did not say another thing to me. beyond sayiing he had to have all the original packaging to make the excahnge. I got it for him.

I was discusted by the exchange and experience. I was unable to find a contact for Diamond. I will also send this to Apple.

My phone's touch screen stopped working- that was not covered by Asurion insurance. So I had to get another phone some how. I went to a Verizon store to see what basic phone were available since I was eligible for an upgrade. They were all over $50. So I looked on Verizon's website to see what was available and spent a couple hours deciding what phone was the best option. The majority of them that were "free"($30 unavoidable upgrade fee was charged) required data plans. I selected the HTC Rhyme and the website allowed me to select the pay-as-you-go $1.99 per MB data plan. I paid the $30 upgrade fee and was happily anticipating my new phone's arrival by supposedly two day ship time (which turned out to be three). Got my phone, set it up and then two days later I received an email saying "thank you for upgrading your phone, here are the details on your new data plan" and I was charged $30 for the 2gb data plan. I called the customer service center and spoke to a very nice woman who sadly informed me I'm REQUIRED to spend the $30 in a month more if I keep this phone because a data plan is required and the "pay-as-you-go" is not considered a data plan...So then why did the website let me select it after I chose the HTC Rhyme? I would not have gotten this phone. Verizon Wireless- this is illegal- your website should NOT have allowed me to select that pay-as-you-go option if it was not allowed for this phone. Shame on you for screwing with me. Now I'm forced to decide if I will send this phone back and go through the hassle of finding ANOTHER phone that will not require $30 more in a month, or keep this phone and cough up another $400 in a year to the bloodsuckers at Verizon Wireless.

Two years ago I signed up for an ulimited data plan. I was told I would be grandfathered witht he unlimited plan into whatever products I used in the future. I tried to upgrade two phones lines and was told if I kept my unlimited plan I had to purchase the phones at full price, which they claim to be over $600.00. If I switch my plan from unlimited data, I will pay $20 more per month in addition to paying $30.00 "Upgrade fee" When I inquired about the fee, they were unable to tell me why this new fee was assessed other than the competition is doing it. I spoke with a store manager who was also unable to explain other than our competitors are charing a similar fee. This is downright greed from the company.

If you have the unlimited plan, do not switch! Here's what happened.

I switched to the "share everything plan", in hopes to add my ipad and second phone for cost savings. Instead, my ipad is now a piece of junk (More later) and i've wasted 3 hours on the phone with customer support. I've spoken to 6 different customer service reps that can't fix the problem, and they refuse to reactive or give me credit on my ipad that currently has no 4g service.

Here's what happened:

I switched over to the sep on the first day of my billing cycle. I called customer support to switch my "pre-paid" ipad 4g as well. They said that they would have to send me a new sim card, which will they will overnight. Total phone call took 45 minutes and had to wait until the next day to try and switch my ipad over.

Next day, I received my new sim card and attempted to transfer my ipad 4g from pre-paid to my share everything plan. Spoke to 2 reps before they found the correct department to help me with this. The rep (Jose from sacramento) started to deactivate my ipad 4g and transfer it to my share everything plan. After being on hold for 30 minutes, he said he ran into technical issues. He says that the sim card they sent me was already activated, therefor useless. I need to either get a new sim card sent to me or go to my local verizon store to get a new sim card.

And my ipad no longer works. To reactivate my ipad, I would need to speak to the pre-paid department. Ok... I was cold-transferred to a new person, who had no idea what happened. She didn't know how to help me, so she put me on hold for 15 minutes to try and find someone who can reactivate my ipad. I waited 15 minutes (60 minute total call) and hung up.

I called back 15 minutes later to customer service. He attempted to transfer me to the "activation department" but they are now closed. I advised, they were not closed 15 minutes ago when they deactivate my ipad! He said he received a recording, and there was nothing he can do. I would need to call back tomorrow morning.

I asked for credit, since my ipad no longer has data service. He said there is nothing he can do, but for me to call back the next day.

So there you have it. Verizon has no idea how to roll out this 4g service on the backend of their system. It's been extremely frustrating dealing with sim cards on this new 4g service. Once you deactivate your ipad service, your sim card is utterly worthless. This is not the first time that I have had issues with the sim card, and i've only had my ipad for 2 month. This issue alone wasted 3 hours of my time, and I still have to go to my local verizon store to get this fixedp

I am going to email customer service and share my experience on all community boards. Do not switch to this new plan until they get their act together. I warned you!

Yesterday my husband and I went into the Verizon store on 135th Street in Overland Park KS to add my phone to his existing Verizon plan. Previously, we lived in another state and I wanted to transfer my existing T Mobile phone number and consolidate it under one family plan with Verizon.

First, I am very disturbed by the sales tactics to add all kinds of features and buy all kinds of accessories. I just wanted a phone to make a few calls a month….less than 100 minutes per month. I felt that I because I refused to upgrade or buy additional overpriced products (i.e. fancy covers, screen savers, etc.) that I was not a valued customer.

Second, we were told by the sales person (tall, dark-haired female) that to add me to my husband's plan would be $20 per month for voice and $30 per month for data for a total of an extra $50 per month on his bill. To be clear...we repeated back the $50 monthly fee numerous times and this was confirmed numerous times verbally by the sales person. We were never provided with any type of rate card or plan brochure.

Today, I am looking at the things that were included in the bag (i.e. the phone packing box, ear buds, etc.) and I find a “receipt” in the bag. Please note that this “receipt” is a second distinct receipt from the receipt for the phone which my husband had to sign and was handed by the sales person. Oddly enough, this second “receipt” has information about the phone plan which does not reflect the conversation we had with the sales person, nor does it have my husband's signature on the signature line at the bottom. Of course, the monthly fees listed on this "receipt" are significantly higher than $50 per month. In fact, there was a $49.99 monthly line charge on the receipt in addition to the $20 voice charge and the $30 data charge. How could the sales person not disclose that there would be a monthly $49.99 monthly line charge?

So, my husband called Verizon customer support today and according to the phone representative their computer records do not reflect the $50 per month additional fee...but a much higher plan. As a result, my husband had to work through all the plan details with the phone representative who told my husband that the there was no way possible to simply add me to his plan for the $20 per month for voice and $30 per month for data. So, we were completely misled by the tall, dark-haired female sales person at the 135th Street location in Overland Park, KS and I can only come to two conclusions. Either the tall, dark-haired female sales person was inadequately trained by Verizon or uses deceptive sales practices….both are completely unacceptable.

I fully expect Verizon to do nothing to rectify this situation because they simply do not care about an individual retail customer

I am sad to confirm that Verizon Wireless's employee satisfaction is extremely low. I have worked for VZW for the last 8 years and manage one of their largest western states customer. In 15 year of wireless sales I have been a top performer with many awards and annual recognition both from the company and my customer. I am proud that my customer has acknowledged my integrity, honesty and deep knowledge of my products and services. I am seen as valuable business partner that keeps my customers’ needs at the top of my priorities. Over the last 8 years I was continuously told to sale my customers products and services that did not fit my customer’s needs. I would logically reply to these requests from leadership with numbers proving my customer was growing each year at an average of 12% year over year so the customer was purchasing. VZW had a number to meet in the market place to grow their connection numbers so if a customer was not purchasing M2M solutions at large numbers enterprise account managers were called weekly by a member of their leadership and reminded that without M2M sales they were not being viewed as a performer. VZW's main message to their account managers were clear "sale what we are telling you sale or you will not have your position for long". The stress level and tension within the corp sales office was so bad employees were going out on stress related disabilities by the numbers. The HR director in Northern California reported to the area president who was driving this message. There were numbers of HR complaints and escalations but when an employee would go to meet with her she would let the employee know she didn't believe them and that their complaints had no validity. When I finally decided to make some suggestions on way to improve the internal moral I asked to meet with her and I was able to personally experience the internal corruption. That's when I decided it was time to leave a job and customer I enjoyed a great deal. My performance and every annual review at VZW reflected nothing but positive remarks and exceptional performance from each manager that I had over 8 years. It was very easy for me to find a new job. I don't think Verizon Wireless in California has calculated the cost of losing an employee based on unethical business practice and abusive fear based working environment. How many people know why VZW lost me as an employee? A lot. The main contact of my National account contacted me personally and asked why I left and although I didn't go into detail they read between the lines. I am happy to say I am working for another enterprise organization that has a completely different view of their employees. The new position I took with this company was a large promotion for me and increase in income. My story ended well but there where so many wonderful people that were bullied out of their jobs and it caused a lot of pain and hardship for them and their families.
VZW sent a new area president to Nor Cal 3 years ago. He came from the New York market and within one month was referred to as the “Tony Sapprano” of VZW. The company loved him and every employee in his area feared him. He created a fear based management style and insisted his managers follow his style. Many people left and those that stayed are beat up and miserable. Complaints about this man were sent to the HR director and she would inform him of the details. It would not take long before those employees were let go or left on disability due to stress and abuse in the work place. Verizon Wireless promoted him this last month.

All I can say is that this should be illegal what Verizon Wireless does once you have signed a contract with them. I changed my plan prior to the end of the billing cycle to avoid overage charges that my daughter incurred on texting outside of the plan, The gentleman I spoke to said that he could retro activate my plan if I changed it therefore avoiding the overage charges of $124.32. I did but waited for the credit. I called again a week later waiting for the credit. Was told it would be showing on the next billing cycle. Never happened. Called again and was told that the conversation never occurred although it showed a change of plan on that date that I did speak with an Albert from Alabama); therefore, they would not credit me the amount since it was not documented. Then offered me a 50% credit instead of 100% as a courtesy! When it was their mistake! Spoke with a supervisor, and he said the same thing but would offer me 25% courtesy discount! Less than the first guy Abu offered! He said that I should be happy! Unbelievable! Would anyone else out there still have a job if they performed like this? I doubt it. To top it off I was still upset that this happened so I called and spoke with someone else and they told me that my plan didn't change until a month later which is a lie because I have an Email of when I called. But they didn't activate it until after the billing cycle ended. They confuse you, lie to you and state that things aren't documented which renders you helpless. They do this because they can and have figured it out how without getting caught. There should be an investigation into their practices and there should be a class action suit. Stealing a little from everyone can add up to some huge amounts of money for them.

I have been a Verizon customer for many years. All my cell phones (4 of them) and home service, internet, TV. My Daughters phone which is a droid continues to give us problems. We have been to the Verizon store at least 5 times and they have yet to fix the problems she is having. So far they have sent her three new phones because the Verizon stores can't figure out what is wrong. I asked only that they allow me to up-grade her phone 4 Months early...4 Months and they advised this is not possible. They are willing to lose a long time customer for 4 Months. I even told them I would extend my contract two years on the new phone. No is all I got. I will never deal with them again. I plan on getting a Lawyer to fight the rest of my contracts with them.