Verizon’s earns a 2.5-star rating from 1272 reviews, showing that the majority of customers are somewhat satisfied with service.
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I am being double billed on everything
I have been an excellent customer to Verizon for about 10 years. I have always paid my bills on time never being late. I recently moved and had Fios, TV, Phone, Wireless relocated to my new address. When I was solicited by Brenda about the service I was lied to. Judy Lubbert said she was going to resolve and help me but has not to date. I have called 15-20 times and have not had my issues resolved.
I am being double billed on everything! Your installers flattened my tire by leaving screws in my garage. My Fios does not work yet I keep paying double. I have associate names, ticket #’s, phone numbers ID # for calls I have made. No one from Verizon seems to help.
shame on verizon and shame on s&n communications
In Northern VA, Verizon uses a company, S&N Communications for their FIOS project. On Tuesday Aug 9, 2011, this company sent out guys at the behest of Verizon to dig up my property with the intent of installing FIOS. The problem is that I did not ask for this to be done. The workers from S&N Communications did “not ring my bell” or “knock on my door” to insure that they were doing the correct thing at the correct address. I have had multiple conversations with Verizon which in turn turned this over to S&N to handle.
I only asked that S&N mitigate the damage to the tune of $78. which they flatly refused to do. This is new construction property. I had just had my lawn landscaped on the Saturday before and consequently had to have it done again on Thursday, Aug. 11, 2011. (Mind you this was done during the strike, so who knows which idiot passed on the wrong information)
Shame on Verizon and shame on S&N Communications. They should be held accountable for the damage done to my property. I want recompense.
service
Manager is extremely rude and not helpful with helpng in replacing a phone. The phone's port had broke after 34 days and was told we can another one but it is refurbished. If the new one breaks why do I want one that already broke and was fixed especially after we paid over $200 for the phone. The manager not only rolled his eyes based on the argument but mentioned that they can not help in any other way of getting an ew phone but to buy another at the same price. So not only do they stop you from being treated as a human but we have to pay for the companies broken phones. Please refrain from using verizon worthless and if youstilluse them please do not go into this particular store since customer service is on the bottom of the list.
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon goes beyond incompetent. Nice voices on the phone support, not much help.
Verizon stores on the other hand (like Auburn California, Roseville California, Lincoln CA), are not all Verizon stores. Some are known by Verizon as "indirect." These are independent contractors and Verizon will NOT back them up with support or refunds. In this case the Auburn Verizon store. These people buy the phones from Verizon then resell them. They are incompetent boobs. Been into many of them and the personnel in the Auburn store are rude, arrogant and they boldly lie about their association with Verizon, claiming to be Verizon. They also quote "company p0licies" that do not exist. What goes on this store is not just abnormal, it's abysmal. STAY AWAY from Verizon (the real stores) and Verizon indirects altogether. You're dealing with a company full of sub-level criminals. BTW, that includes major stores selling Verizon products like Wal-Mart, Target and others.
In July I had this bright idea: put all my telephone, cellphone, dsl and maybe tv under one bill; one company.
Verizon was eager to take the long distance service from att; but gee the dsl folks went home at 5pm and the telephone folks worked till 6; could i call back on monday to deal with dsl.
My dsl had been mistakenly listed as a business acct(too long of a story for here) and so i wanted to switch it to residentail. On my first dsl venture I was told that business and residential did not talk to each other and that switch was not possible. Three weeks later and 5 calls I convinced a technical agent that I had received an email saying my new dsl service was ready even though his screen said it would not be ready for 5 more days. He helped be work through the process to establish the service. After weeks of exasperation finally a competentent person.
One week later I go away for five days. I came home and no DSL service. and no phone service...and this is a "technology" company
FIOS Complaint
Be afraid…. Be very afraid!
Verizon FIOS service is sub par on so many levels. Simply trying to place a request for support or on site service is an effort in frustration. The auto phone prompter for instance, is as poor a robot as you will find in dealing with large companies. Worse yet is this one is being used by a communications corporation. Naturally, you’d expect better. Right?
Neither will Verizon FIOS inform current customers about pricing changes for package programs. If there is some savings VERIZON offers, and you are already a customer, forget about being told of the savings.
I had to find out from friends…. NOT FROM VERIZON… then call VERIZON and request those prices be implemented in my account.
I’ve been dropped off line, and had to recall them as many as five times to remedy a minor issue. It’s really an ordeal. You are prompted over and over again to verify your personal info… then when/if you get to a rep, they ask all of it over again! It’s more than ridiculous
FIOS makes it incumbent upon the end user to under go this frustrating event at least twice IF you have had a service outage, just so you can receive the credit due you in the first place! You’ll have to call to report the outage… and THEN call billing to have them apply the credit a few days later!
If you are extremely lucky, only those two calls will be made… most folks aren’t lucky with VERIZON FIOS.
I guess they count on you not wishing to endure the thorn bush of tele prompts and redialing to secure your due credit.
Billing as well is not an easy path for solutions either. You’ll have to call repeatedly sometimes over the course of several months to ultimately attain your credit!
The sales people FIOS contracts out to also are ill informed. Consequently, the rates they quote and the bill you will receive usually do not coincide. Again, back into the FIOS phone zone… FOR WEEKS OR MONTHS ON END.
Like other posters here, it took me four months to be credited properly.
In billing issues ask immediately for the “Resolution Center rep”. They won’t offer this as a rule… you must ask.
FIOS does everything it can to make access for the customer to support billing, credits, and on site service as inordinate and frustrating, as is possible. Likely with the hopes you will just forget it and pay them.
FIOS too was fined several millions of dollars in Florida for overcharging, and misleading customers.
Now FIOS is running their own ads prior to commercial breaks on top of regular programming. You’re watching your show and all of a sudden FIOS just runs one of their ads and you miss several minutes of your intended show while the ad runs its course!
However, this practice isn’t done on the likewise HD channel. I noticed this while watching the NFL ch…. Flipping over to the HD VERSION of NFL ch. There was no such ad being run!
Additionally, they also frequently use the ploy of exceptionally increased volume on many of their own promos, and ads they sell. Use care when setting your volume control so as to not risk damage of your own speakers or TV!
I’m going to request a credit now for each day this happens. Everytime. If they feel it’s ok to interrupt programming for non emergency, self promotion, I’ll not pay for it too.
Their service is as well, moderate to poor in terms of technology levels. Do not expect informed answers to networking issues… even though they supply the wireless router which accommodates such an affair… AND URGE YOU TO DO JUST THAT!
They will however, for $200 SEND A REP OUT to configure it for you!
Be most attentive when ANY tech arrives and enters your home. One tech in my home damaged a very expensive piece of electronics by throwing the FIOS converter box on top of it to gain better access or more room. Just dropped it like you would a newspaper on the kitchen table!
Their latest ploy to add on upgrades and new business is flawed too. The rebates, package prices and upgrades pricing take forever to be put in place.
Everytime, and I do mean everytime, I’ve made ANY change to my level of service, up or downgrading, the ensuing billing recovery process was involved and extensive!
I JUST TURNED IN ONE SET TOP converter box to the local GTE Phone mart near me, and later received a bill for $250 for the now “missing” box! Also I was continually being billed for the box I had surrendered… and in spite of having retained the receipt!
BTW… adding or subtracting a converter box by having a tech come to your home is $25 for each visit.
Make no changes to your service level, is the best suggestion I can provide.
If you have other choices than VERIZON FIOS for TV, phone, and ISP, and they don’t suck… are customer friendly, and don’t outright lie to you…. Choose them. FORGET VERIZON FIOS…. Use ONLY as a last resort…. And pray thereafter things go well with the installation and billing.
The quality of the transmission is NOT worth the extensive frustration, and time you’ll waste trying to get back that which is your’s to begin with!
I get double text all the time they told me that if someone doesnt pay there bill on time it can cause double text to be sent what crap. I pay my bill early and friends get double text from me. Then they said well you have unlimited text so you have nothing to worry about I got unlimited text because I went over my limit but when your phone is sending and reciving double text who wouldnt go over there limit. I am so going to change phone companies when this contract is over. I was with 360 -Altell for years never had a problem ever. Verizon talked me into switching from my altell contract to theres telling me my bill would stay the same what a lie i went in to talk to them and got the run around. What can a person do to protect themselves from companies that lie to you and your stuck paying the bill I want Altell back they we honest.
I have been with AT&T for a very long time, to many years to count.
With Verizon comming out with the Iphone4 and to see what how their pricing stacked up with AT&T I went to their store in Stockton on Pacific Ave. I walked in and it was not busy, I grabed a pamplet to see their pricing and it looked to be the same pricing with less options on the data plan. I was asked by the employee behind the counter if I had been help and I said no, we talked for about 3 minutes about the Iphone4 and the pricing. He asked for my name and I gave it and he said I can't help you, I asked why he said you need to check in at the front on the kiosk. I said why would I need to check in, he said so we can take people in the order that they came in, I said I'm the only one in here and now you wont talk to me anymore until I check in at the kiosk? He said yes, I said well then I will not change from AT&T to Verizon and walked out.
This tells me that Verizon is not into customer service or growing their business, I find it odd in this climate (economy) a business would turn a customer away. The Verizon employee was not rude other than not wanting to speak to me, just Verizon has very ignorant rules on how they engage their customers, this is bad service Verizon wake up and pull your head out of your back-sides.
I can not believe the manager John Gilroy has the nerve to wear a name tag that says manager. We bought a phone for my son 56 days ago and the battery is taking over 8 hours to charge. I brought it in to the store and was told that there was over and hour and a half wait just to talk to someone. At the Hartsdale location they will sell you a phone very quickly - but they will do nothing to help you when you have a problem with your phone. Just to paint a picture in the back of the store by the service area there were about 25-30 people waiting for help with service- and each customer had been waiting OVER AN HOUR. Imagine that many people waiting over an hour. When i asked the manager how could he allow his customers to be so ill cared for and forced to wait an hour just to speak someone he simply said "there is nothing I can do." As someone who owns her own business I disagree. John Gilroy could apologize and try to make the customers happy. He could say something like "perhaps if you go the manufactures website you could fine the information you are looking for". He could bring out someone to help process the customers that are waiting for an hour. He could personally ask each customer if there was something simple he could help with. But does he do that - NO. He shrugs off his POOR management skills and takes no responsibility for the abomination of customer service in HIS store. I will NEVER shop in that store again and i hope that Verizon takes note. Really disgraceful and totally unprofessional. What happened to helping the customer.
I bought a Verizon hot spot in March 2012. When I moved into my house in mid-April I realized it didn't work. It was slow and kept dropping my school webinars. I started trying to work with Verizon then.
Here I am, two months and more bucks later, finally paying yet ANOTHER fee to terminate my contract. As far as I'm concerned they didn't fulfill their end of the contract. They dinked around with me for two months and I'd still be waiting for some new thing 'tech support' would want to try. If I'd returned it at first, instead of giving THEM the benefit of a doubt I'd be several hundred dollars ahead. As it is, I paid for two months of storing the hot spot in the closet (I had to get Xfinity to get internet service) and now I still have another $160 fee to get out of my contract so, in effect, I paid over $500 for one month of slow coverage. I saw a review about the 4G hot spot and disregarded it. Now I'm sorry.
After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!
Sum888
Why would I want to look at shoes? my post was about Verizon wireless services?
Oh I see your profile states you are from China, is that correct.
In that case learn english before posting, your running adds on my post which does not make sense. Shoes on a phone post? I could see it if you were selling unlocked phones or something like that.
DON'T GET FIOS unless you want LAGGING AND LOCKING UP. THE BUGS AREN'T OUT YET. I CALLED AND COMPLAINED AND THEY WANT TO CHARGE ME FOR AN UNFINISHED JOB. THEY SAID IT IS WITHIN THEIR RANGE OF SERVICE. I WAS PROMISED 10 TO 50 TIMES FASTER THAN MY OLD DSL IT IS A SCAM.
LIKE HE SAID "BE AFRAID VERY AFRAID" DON'T GET IT! I WILL LET YOU KNOW IF I GET ANY RESULTS FROM MY NEXT PHONE CALL AFTER TELLING THEM I POSTED ON THIS SITE. I AM DESPERATE, DOES ANYONE HAVE ANY IDEAS TO HELP ME. WHEN SOMEONE CAME OUT TO COLLECT A BOX HE SAT DOWN AND SAID THE PERSON DID NOT DOWNLOAD THE PROGRAM TO THE COMPUTER. IT FREEZES UP LIKE WHEN THE I WAS TALKING TO THE REP HE SAID I HAD TO UNPLUG THE ROUTER BECAUSE IT WAS NOT TALKING TO HIM. I SAID "AND YOU DON'T THINK I HAVE A PROBLEM?" THEY JUST WANT MORE MONEY FOR THEIR POCKETS.
AGAIN DON'T GET IT UNLESS YOU HAVE ENDLESS MONEY FOR SCAMS. ALSO IF YOUR KIDS GAME... TELL THEM IT WILL FREEZE UP ON THEM SO BE PREPARED. OR IF YOU WORK AND DEPEND ON THE COMPUTER...DON'T GET THIS FOR SURE.
DON'T DO IT!
THE PHONE AND T.V. SEEM TO BE FINE SO FAR ON THIS ALL IN ONE PACKAGE...
payment went to wrong account
Went to a Verizon store on March 1, 2012, to open a new account. They had me make a payment through Billmatrix on the phone to pay off my previous account that was only $203.33, but charged me $511.95. I got an email of my payment verification and it showed the payment went to an unknown account number. I faxed Verizon my bank statement, showing that the payment was taken out of my checking account. Verizon claims they are unable to find where my payment went and cannot credit my account with my payment.
The complaint has been investigated and resolved to the customer’s satisfaction.
im pretty sure that verizon wireless doesn't use bill matrix. i think you mean verizon communications
robo calls
I have started getting robo calls from Verizon wireless to my place of business and they ask for Omar Kumar, then i go through a bunch of options and it ends up a option where i push 3 if i am not "omar kumar" and it transfers me to Verizon wireless financial department. They say they can not help me with out a account number. Then they transfer me to somewhere else and they put me on hold for 30 min. checking on something then transfer me.
I just want to get removed from these robo calls, I am not Omar kumar.
The complaint has been investigated and resolved to the customer’s satisfaction.
deceitful sales tactics
The sales rep that I dealt with lied to me to get me to agree to a 2 year contract with Verizon. I ordered the service online and have a full transcript of our conversation".
I was told I would pay $***'.** per month and would receive a gift card of $300 dollars on top if I was to sign a two year contract;. Now, after 2 months the gift card has not come?. I call to find out where it is to find out that there was never one issued and that it was trumped by another promotion;. The only reason I agreed to a 2 year contract is because of that card, if for any reason I had to cancel service that would just negate the ETF.. The actual monthly figure was not much better than my current provider!.
I called and spoke to 6 different people and was told that there is nothing they could do, . I even said that I will forgo the $300 dollar gift card as long as they remove the 24 month agreement/ETF fee in case I find a better deal.
Verizon has the worst customer service I have ever dealt with and are lying ###. I will never recommended or use their products again. I was looking to switch from ATT wireless to Verizon but I guess I shouldn't waste my time.
The complaint has been investigated and resolved to the customer’s satisfaction.
international dialing text and data issues
i bought a verizon iPhone 4s inn december 2011 and travel regularly overseas. the issues i have experienced are downright laughable but are trumped by verizons incredible lack of knowledge about both the iPhone and the issues that come with it when traveling abroad.
i have now had multiple issues in europe (UK, holland, germany) and asia (china). after hours and hours of research myself and with verizon and apple customer service, it is clear that issues are related to verizons cdma network that simply doesn't handle issues when you are roaming abroad on a gsm network, the standard in most parts of the world except china, brazil and a few other countries.
given the network difference, it is understandable that there are issues but it is truly mind boggling to consider how inept and devious verizon has been about the whole thing. via many posts on various sites, it is clear that many people are having issues mostly related to the phone not recognizing phone numbers from contacts when calls and/or texts come in. AMAZINGLY, no one at verizon would even acknowledge there is an issue until i directed some high level tech to google where he sheepishly agreed that there must be a bug. apple wasn't much better but at least they don't try and tell me i am the only one with the issue.
simply put, my phone won't recognize incoming calls and texts from my contacts. to make matters worse, i can't make calls from my contacts because the numbers aren't formatted in a manner that the network i am roaming on can understand. while attending a trade show in germany i was rendered useless and missed multiple meetings because i could reach no one and they could not reach me by phone or text. on my own, i discovered a *228 fix which somehow resets the phone but i had to find this on my own as no one at versions global call center could help me. let me also make it clear that i did my homework and made "sure" that my phone was properly set up for international use, .
after talking to apple and verizon on numerous occasions, i was promised a fix via an excel spreadsheet that would allow me to reformat my contacts for the appropriate network type. that was 2 months ago and whole the bozo in verizons "presidents office" (his name is Jacques Groleau) promised to assist until a fix or at least an honest answer could be provided, he went awol and hasn't been heard from since.
the most annoying part of this whole experience is that verizon has this pathetic policy of claiming to call you from the "president's office" when you complain via their "how was your service on this call to customer service" surveys they email you. thats right, they actually call and say they are calling from the presidents office! i suppose this is designed to make you feel important but because there are so few people at verizon who are properly trained on the iPhone and its issues, it just made me feel even more frustrated because no one could actually help with the issues! i was so upset by this awful violation of corporate decency that i pushed and pushed and kept asking to speak to the president himself which obviously isn't going to happen. i finally was contacted by this jacques groleau but as indicated, he seemed to want to make himself feel good by arranging for me to talk with top tier techs at both apple and verizon, . the only place you get a straight answer is from high level apple techs who can at least explain the nature of the issue while to really coming up with any solutions.
i think everyone understands that as technology improves at a fast pace, bugs emerge but the way things are handled at verizon is utterly despicable and the lack of training at the first and 2nd level of customers service is appalling. i have to admit that i am not happy with myself for how upset i have gotten on numerous calls but i remain utterly shocked at how version thinks they can solve things by having you talk to some supposedly high level person whose follow up and lack of integrity through this process is sickening.
truthfuly, i have several more issues that emerge as soon as me and my phone leave the country but my main complaint is the astonishing way in which verizon actually thinks they can solve things by claiming to be calling from the big guys office. id rather talk to the lowest man on the totem pole if he would at least give me a straight answer about the fact they have no clue nor nothing n the works re fixing the issues,
The complaint has been investigated and resolved to the customer’s satisfaction.
liars, very rude, and obnoxious
If you like to be treated like a parasite! verizon will call you a liar and will shut you down from there on… (the customer is never right with verizon) they careless about how loyal you are to them and refuse to take full responciblity for their actions and mistakes! verizon will say anything to make a sale! that’s what kind of sales associates they hire everywhere! even the customer service number will tell you one thing then do another! no consistency! and of course they never leave notes stating what they just promised you! verizon do not care about you, your needs nor your feelings just if you pay your outrageously high bill! they will give you a hard time because they do not care what you have to say, and can verizon will waste at least 4hours of your time! after spending all this time going in circles they will have no resolution and will be glad you finally walked away a furious customer that regrets ever signing up with verizon! verizon wireless will loose loyal customers because of their “awful and terrible customer service!” my verzion customer service representatives are located at diamond wireless verizon at the queen kaahumanu center on maui! here are these verizon reprezenatives that has cost 27 loyal customers to cancel their contract and will spread this horrible experience to everyone! verizon should thank — >*matthew gonzales and kalei kaha*
DO YOUR SELF A FAVOR AND CANCEL YOUR CONTRACT WITH VERIZON OR BE SMART AND NEVER SIGN A CONTRACT WITH THEM TO BEGIN WITH! YOU'LL SAVE YOURSELF TIME, MIGRAINES, A HEART ATTACK, MONEY, AND MOST OF ALL PROBLEMS!
The complaint has been investigated and resolved to the customer’s satisfaction.
I got scammed by Verizon aka Diamond wireless. They have horrible sales people- they tell you everything is great and you will be switching to the new phone under Verizon however when I got my first bill and the bill was 235.00 more. I immediately called where I purchased the phone had an argument brought the box and all additional items back I got a credit and a receipt.Not knowing anything about a 2nd contract and Diamond Wireless. Now here I am 4 months later I have a letter stating they placed me in collection for canceling my contract. I called and so I thought it was cleared up. Now I am getting harassing phone calls. They threatened to come to my place of work. By all means come find me. You're a piece a crap if you think your insulting calls are going to get me to send money to you. F off and keep pushing my buttons and I will be calling the news stations about Verizon and Diamond wireless.
This business is shame for America and for Verizon .
I canceled my insurance back in April 2014. It took me 2 hours of frustration. They made it a nightmare. Finally they said its canceled.
I asked them to give me a confirmation number or an email that proves its canceled.
They said we dont do that.
After all that I just found out from my bank they have been charging me since April and still are charging. Any advice?
How to deal with this kind of rip off.
Its beyond imaginable.
Here's a great solution to those of you that have fallen victim to Diamond Wireless. All you have to do is get a black marker, large poster paper, and a stick. Make a sign that says, "Shame on Diamond/Verizon Wireless" only (For legal purposes of not slandering). Then show up at the Queen Kaahumanu Mall, park, get out, walk to the street and stand on the corner with your sign. This will be great positive advertising in a negative way for this location owner and Verizon directly. Remember, when strangers walk up to you and ask what your there for, only stick to your situation. Don't generalize, don't embellish the truth, and keep it short. I would bet anyone that does this a shaved ice ULulani's that you won't be on that corner very long and you'll get everything your asking for. Ok, maybe a couple hours. They don't want you on that corner, trust me from experience.
Aloha,
Not that anyone reads these types of things, but if you do, you will probably be coming here after the fact. Nobody does their diligence and finds these complaints before becoming a victim too. In the event that you stumble upon here before, congratulations and please continue to read why you shouldn't waste your money at this location representing Verizon Wireless. First, the Verizon store at the Queen Kaahumanu Mall is an authorized dealer, A.K.A. Diamond Wireless. They are not corporately owned and do not fall under corporate direction or discipline. Don't let this detour you from filing a complaint directly with Verizon. Our complaints will hopefully add up resulting in Diamond Wireless losing their authorized dealer status to carry and sell Verizon Wireless service and products. After you have filed a complaint with Verizon Corporate, reach out to the individual owner of this store. This will take persistence since you will be breaking the chain of command and more than likely be directed to store management instead. Don't accept this compromise. Take it to the owner. Ultimately, if Verizon at corporate and the idiots with Diamond Wireless don't provide resolution, leave. When enough of Verizon's customers leave because of Diamond Wireless and their terrible service then Verizon will have no choice, but to end their contract.
If enough in the above post hasn't been said, let me share my experience to help persuade the skeptical. I'll do my best to keep this short and not to bore. I am currently on my 4th Thunderbolt for defective issues. I was sent the replacement phone and went to this location of Verizon Wireless at the Queen Kaahumanu Mall to have them activate, download the phone book, and stored things into the new phone. Walked up to Kyle; who seemed bored, unfriendly, in an angry mood. Advised him of my needs and proceeded to disassemble the phones, when he rudely advised there will be a $20 activation fee. When I advised him of the last two times I was in the store for replacements and there was no charge at those times, it was like hitting a switch on a raging bull. His demeanor turned more unprofessional and standoffish. He rudely said, "If I don't want to pay anything I can go back home and do it myself online for free." I then asked him to transfer the phone book and stored things into the new phone. He got even more rude and replied, "Again, you can go back home, go to Verizon.com, and do it yourself." At this point my wife walked in to observe this unprofessional behavior. He of course continued to speak, act, and represent Verizon, the brand, unprofessionally in front of her. My wife, having 20 years experience as a Regional VP for a retail chain, asked for his Managers name. He then said, "He is feeling harassed and that he is calling security." Now this situation has exploded out of control. We simply ask for him to give us the Store Managers name and number. We went out to the parking lot to call. It was the number to "Fat Burger". LOL Crazy! Ultimately, we called Verizon *611 to complain. That is how we found out they are not corporately governed. Next step, calling the owner. Last step, if no resolution or action taken from owner on this employee, we're leaving Verizon. On the bright side, Verizon gave a $50 credit for the bad service of this authorized dealer. On the for real side, it isn't enough. How about a free month. That's next!
Point, just do yourself a favor and not buy from this dealer representing Verizon. Go to the one at 270 Dairy Road.
They are not a Corporately owned store. Diamond Wireless is an authorized dealer of Verizon
missleading advertisement
I recieved a flyer from Verizon in November 2011, it stated among other incentives to sign a 2 year contract to offer a free multi room DVR for life. I signed the contract online and was happy with the extra features I ordered. A month or so later, I recieved the bill stating 29.99 fee for the multi room DVR, when I called Verizon to inquire about this fee I got the reply stating that this offer was directed at new customers only.
Now, 3 months later I found the same flyer and after careful review I could not find any reference to new customers only or any exclusions or restrictions other than the 2 years commitment what so ever.
This whole issue brings to mind the old "bait and switch" tactic. Is this legal or acceptable at least? When I called Verizon today, I mentioned considering small claims court and the rep stated that she must disconnect my call because I stated legal action. I guess I have to follow through with filing a small claim in the court, I am sick and tired of companies like Verizon playing their trick and getting away with it.
misleading sales practices
I've been a Verizon FIOS customer for over 4 years. I called recently to upgrade my standard set top boxes to HD boxes. Seemed simple enough. It was suggested to me by the representative that by signing a new two year agreement I could get a $300 Visa gift card and upgraded internet speed as well. I specifically asked if there was any reason NOT to do so. Her response was "none that she could think of". Turns out that in signing a new agreement, I lost significant TV content. My original bundle, which was apparently "grandfathered", was no longer available and in signing the new two year agreement my service was downgraded. I was told I could get my original channel line-up back but that I would have to pay a higher monthly rate. No matter how much I argued that no one with any sense would agree to LESS content for the SAME cost, I got nowhere. I asked for them to pull the tape on the supposedly recorded call and was told that not all calls are recorded and there was no way to know what I was told by their representative. I believe this is a classic example of bait and switch. Verizon needs to be held accountable for misleading sales practices.
Exactly the same thing happened to me. How can Verizon get away with this? I have lost access to most of the channels I liked, and I discussed this in detail with the rep, who assured me I would get the channels I like. I hate Verizon.
deleted back up files
I tried to add call blocking to my account when the service was added the sales person cancelled the backup and file sharing service that I had been paying for three years. When the service was cancelled all of my files were deleted. At the time my computer crashed and when I went to use the service I had been paying for I was told that it had been canceled and all of my files deleted and there was no way to retrieve them. I spoke to more than twelve people and was repeatedly transferred to departments and technicians who could not help me and was finally told I could purchase software to try to retrieve my files from my crashed hard drive. I do not think Verizon should charge for a service that they did not provide. Their sales staff was improperly trained and at every turn I was given miss-information or just hung up on or just transferred to departments that could not help me.
The complaint has been investigated and resolved to the customer’s satisfaction.
slow verizon wireless 3g speeds
I need verizon wireless to improve 3g cdma speeds to 5 mbps download speed/1.5mbps upload speed in the whole entire town of concord, massachusetts with fiber optic remote das systems attached to all of the existing telephone poles and light poles and remove the current cell tower
Thanks,
Jack dunk
The complaint has been investigated and resolved to the customer’s satisfaction.
they should not be holding my money while they are unable to provide the service they promised
On July 28 I tried to make a call on my cell phone and was told I had no time available. I switched from a monthly billing to prepaid last Dec. I went to the Verizon web site and it showed I have $52.22 in my account. (My agreement with them is that I pay $2.99 for any calls made within one day).
I e-mailed Verizon to ask what the problem was. I received a return message stating that I had to call the 800 # and reprogram my phone. Why should I need to do this? I called, went through all of the steps to no avail. I was told a work order had to be created to research the problem, I would get a call the following day on my land line from Tina, the tech I spoke to. When I got no call I again e-mailed Verizon with a complaint about no service or solution and demanded they refund me the $52.22 they had in my account. I got an answer from yet another rep stating that they cannot refund my money and I should have service on 8/9. I replied that that is unacceptable as I need my cell phone for a trip to Orlando on 8/5 and again demanded my money.
I had to go out and buy another cell phone (a tracfone) so that I would have a phone to use. I have not had any response from Verizon regarding this problem or my demand for my money. They should not be holding my money while they are unable to provide the service they promised.
All service contracts auto-renew but it is usually a per month renewal. This way, you don't lose your service because if they did not auto-renew. You would be here complaining that you lost your service. It is your responsibility to call to cancel your contract once it is about to be over, or get a new plan
I pride myself in reading the fine print on all contracts I sign - but they auto-renewed my 2 yr contract without consent or prior notice. The auto-renewal is mentioned nowhere in their service agreement!
Verizon Is the biggest scamers! Every month the mess up my bill and have to credit me! The where charing me the wrong stae tax for a whole year. Then when I moved, the internet did not work where I lived. Largest network my ###! So, they would not let me cancel my internet with out a 175.00 fee them MADE me change to a home phone! And that P O S has a echo in it every time I use it. I have called them EVERY month sense I started this plan! They give me credits but still manage to F up my bill every month! I put a data plan on there for 10$/month and they charged me 37 dollars because I put it on there to late and I already used 11MB so instead of rolling them in the 75MB they just added 11MB extra and charged me 1.99 per MB. REAL BS! The to top it off they gave me a months free usage, the ladies told me it would be on the following months bill, that months come NO Credit! So I called and said where is my credit? They said sorry sire we will give you a credit this month and next month. Next month comes, I call, the girls says no you can't get that WTF is going on over there. I had to scream on this girl because they keep F ING up my bill and all they do is say sorry sir! SORRY SIR? HOW about you just go fck your self! I hate vedrizon and I am gonna call they every month just to be a ### to the customer service people! They are the most INCOMPETENT people ihave every met!
no service but billed to nsa collection
Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right! Billed $1000.00 after paying $1100.00 for two months of service, actually no service.
The complaint has been investigated and resolved to the customer’s satisfaction.
did not provide service
I have purchased verizon dsl vervice plan from Verizon. The plan was to provide me the internet service with the download speed range from 0.5 mega bite to 1 mega bite per second (mbps) for the price of $21.99 include tax, and this price was locked in for life. But, for the last seven weeks the verizon vervice has been giving me all kind of problems. The enternet service was not working for most of the last seven week, and when it works it run very slow with the speed of 0.29 to 0.3 mbps.
I have been called the verizon dsl service for more than ten times to ask them to fix the problems. But, the problems are still not fixed, and the dsl enternet service is still not working, and if sometime it worked it was very slow with the speed of 0.3mbps. At some points during the call for help from verizon enternet service to fix the problems, some of the verizon workers have sugested me to purchase some other plans that will have faster speed such as 1.5mbps to 3.0mbps or the FIOS for much more money.
I did not know what the verizon dsl intention were, but for me I just want my vervice start working right as of what I am paying for, and what I was promised to be provided for by the Verizon dsl co.
Verizon Sucks. Get out now even if it costs you money. One of the worst companies I've ever dealt with. Went to Sprint, OMG what a difference! Good Luck
verizon keeps changing prices on contract
After being a faithful Verizon customer for over 8 years, I was solicited by Verizon to upgrade my phone and service. I agreed to buy a Iphone 4S January 2 only after being told what my charges would be after my employee discounts. Employee discounts currently being given would be carried over no problem said several Verizon customer service employees. After one month, customer service told me one discount would no longer apply. Second month was told the discounts would not apply to the data plan unless I bought a higher priced $50 plan which I do not need. They deceived me. They lured me into buying expensive equipment by assuring me I would get a lower price monthly and then later changed the pricing. I had to agree to a 2 year contract. I believe this is misrepresentation, deception and illegal. Supervisor refused to give me my promised discounts and I was told another higher supervisor would call me back. They never did. I am very displeased with this kind of unprofessional, illegal shenanigans.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible internet service
I switched over to Verizon Dec of 2011 with phone and internet services. Since I switch over, I have been having issues with Verizon internet services from day one. The first day I noticed that the connection speed was slow. I did not pay that any attention; I just called Verizon and increase my speeds to 3Mbps -7Mbps. Then after increasing my connection speeds, I began dropping from the internet all together. I called Verizon numerous times and got connected with someone from India who did not have a clue on how to correct my issue. Every time I called they told me, “restarting the modem usually fixes the issue” and that they have to run a line test to see if there’s anything wrong with the line. And every time, restarting the modem only works for a few minutes or so and the line test always come back “everything’s good on our end”. Well, if every thing’s good, how come I do not have internet service half the time? Something must be wrong and you guys just do not know how to fix the problem. I work for a healthcare organization in the IT department and once a month I go on-call. When I need to remote to a field nurse’s PC or laptop I cannot afford for my services to be slow or disconnecting every 5 to 10 minutes. I need reliable service and so far, that’s something Verizon does not provide!
The complaint has been investigated and resolved to the customer’s satisfaction.
arrogance
Back in September, my grandfather was involved in a car accident in which he later died. During that period of 12 days, we were using our phones quite a bit talking to doctors, other family members, etc. Our usage was not on our minds at the time. Billing cycle closes and I get the email notification. When I open my email I see a bill for almost $500. I didn't panic at first because I honestly believed Verizon Wireless would be sensitive to the situation and ease up on the overages. They stuck to their guns. I explained to them what had happened and explained that the funeral costs were going to break our backs. With travel costs to travel 1500 miles away by car, One airplane ticket, food, tolls, and just the situation, it was costly emotionally and monetarily. Verizon could've really stepped up to the plate and demonstrated that they care about their customers. Instead, they credited me 25% of my overages and made me feel as if I should be grateful for that. Never a missed or late payment. I was also one of their indirect employees. They did not care. Fast-forward a few months. I moved to the State where my grandfather lived to help my grandmother out. I applied for a job at Verizon Wireless. Why? Because one thing has nothing to do with the other and for what they charge for their service I figured their employees must be paid well. I received an "invitation" to an interview a few weeks later. I was given 2 interviews the same day with a number of managers and a gentleman from HR. First off, they let it be known from day one that they are in command and don't need you. It's the little things that people notice. I was interrupted in the middle of a statement. I was told I'd get a call back Monday (this was friday). They called almost 2 weeks later. Actually, they didn't call, they texted me to alert me that "We are excited to offer you a contigent position to Retail Sales Associate, please call me back asap". So I called back a few minutes later. No answer. Left a voicemail. Called again the next day. No voicemail left. Wrote an email a few days later. Called yet again a few days after that and still no pick up. It was 7 days after I was offered the position that they called back. I really needed this position and I didn't attempt to hide this. My excitement was obvious. I felt they used that against me. They took advantage of this. At the end of the day, they offered me $10 an hour. Not anything to be super excited over. My background check is still being conducted. I told them everything before hand so I don't see what's taking so long. It's been a week. I've already begun looking for other places of employment in Wireless sales. I am a great employee who is dedicated to their work and most importantly, does right by customers. I have references from old places of employment that state this. I have customers who will say this about me. I don't think I should have to spend over a month explaining to Verizon Wireless why they should hire me. The proof is in the pudding. My performance is verifiable. But yet, I called customer care a few days ago and spent the greater part of the call explaining to their rep the difference between a SIM card (which I needed) and an SD card. It seems Verizon Wireless doesn't like or want individuality, They want conformity. They want their yes men and women to be robot-like. They spent a good deal making me aware that it was a roughly $30, 000 investment to get me in the company. Whatever guys, seriously, I don't know where that number comes from but nothing they can teach me costs $30, 000. Unless they're teaching brain surgery or something, I know I need a job but I am a human being and I will not sacrifice any more of my dignity. If they wanna see what I do, hire me. If not, peace. They aren't the cat's meow. My experience is not easily matched and my dedication is paramount. I search for sales leads on my days off. Perhaps AT&T can appreciate a great, dedicated employee. Their arrogance has clashed with my pride. Thanks for making me jump through hoops Verizon. I will not jump anymore. And thanks for not caring about my family's situation. You have demonstrated yet again that you don't care about your customers, only their money.
Our experiences show that Verizon Wireless doesn't care about us, although they pretend to. They don't even care about their own agents as multiple times I have been discouraged by verizon employees not to shop at the local agent's verizon store, although this local agent is the only reason I remain with this crap excuse for a company.
The complaint has been investigated and resolved to the customer’s satisfaction.
After 2 strokes my husband didn't understand about how easy it is to go over our limits. He started a new hobby to help his mental state and starting talking to different people. Like the one before we received a text stating we were going over our limits at the end of the billing cycle. We were only on the 700 plan and we went over the limit 2 weeks into the billing cycle. Why couldn't' they have told us sooner? Like the other person they reduced our bill 25% but we still have a $500 bill. I'm filing a complaint with the Ohio attorney generals office. Nothing will probably happen but it needs to be done. Oh and the last up grade on my phone the battery freezes. I was told that's normal it just needs rebooted. So if i need it in an emergency and its froze I need to take it apart to reboot the battery?
The same thing happened to me! I did the responsible thing and upped my from 1400 to 2000 minutes because I saw I was getting close to the limit, and they didn't apply the change until the next month! Then, when I called horrified about the overage, he told me my only option (for a 20% reduction of overage charges) was go up to the next plan, 4000 minutes. Then I realized - I hadn't exceeded 2000 minutes - they were overages against the original 1400! By that time the rep told me he couldn't back out of the 4000 minute plan, and that he'd apply credits for my next bill. Bill came due in March, for over $300.00. I call Verizon yet again...they tell me the cust serv rep will be applying the credit in a few days. I check back a week later, and it shows I auto-paid $230.00. This is better, but my plan is less than $150.00 a month. I call back again, and they tell me that there will be another credit on the next month's bill! By this time I'm really angry - I've only had the service 3 months, and I have had to call about the bill each month (first month they forgot to credit me for the activation fee, per the deal I purchased on). I tell them I want an immediate refund, not a bill credit, and they tell me it will take 6 weeks for a check in the mail! It's not possible for them to credit the same card they took the money from? Grrr! Yet if the situation was reversed and I owed them money, I'm sure there would be overage fees. So frustrated!
I recently did an online upgrade on my phone so that I could avoid overage charges. They went ahead and upgraded the plan, however I received a bill for $481.20. My daughter had surgery so we used the cell phone often. They claim I was not upgraded to the 2000 min. plan until the next billing cycle. Who in their right mind would not want the new plan to cover the overage incurred to take place during their current billing cycle. Another words why would anyone opt in to pay the overages. We have been with Verizon for 9 years, When the contract ends we will not choose them again. Also, we had so many problems with the new phone, they agreed to replace it with a used one. They are the worst company I have ever dealt with and obviously are not bothered by losing loyal customers.
early termination
Verizon just screwed us. We PCSed overseas with military orders. We cancelled our contract before I left. I have a receipt from them that states ETF: $0. We did this December 19, 2011 for a cancellation date through the next billing cycle, since we were PCSing January 9, 2011. I just got an email (Feb 7, 2012) saying they charged my banking account for $363.82. I went online and looked at the details of the bill and it was mostly due to ETF (and the other government fees, which if they have to charge then fine). This is so screwed up. There is no verizon coverage here (Italy) not to mention when we cancelled we were told we would not be charged a termination fee (we have the receipt as proof).
The complaint has been investigated and resolved to the customer’s satisfaction.
After being a Verizon member for the past 8 years, I've about had it. Went it to do an early termination on one of my lines, turns out you can't switch a number to another Verizon phone. Still paid the $100 fee. Today I receive a call from Verizon, thinking it's an apology or way around the issue I had yesterday with the phones, I answer. Turns out my bill is ten days late, did you understand that.. 10! Get a life Verizon. I will recommend any other service before yours. Thanks for the past 8 years.
htmlgirl,
I apologize for any frustration and stress this may have caused. I would be happy to review your account and see why these charges applied and also work with you on a resolution. Please contact us @VZWSupport on Twitter or reach us at www.verizonwireless.com/contactus if you still need assistance.
^AE
VZW_CS
Follow us on Twitter @VZWSupport
Pay your bills on time buddy
charged a 1500.00 bill
I had been with verizon for about a year had two phones they had unlimited service I was they called me and ask me if I wanted to cut minutes down on one phone it would be cheaper so I said sure and ask if my texting would still be unlimitied the lady said yes so I took it that I could text all I wanted well the next month I got a 1500.00 dollar cell phone bill no warning oe anything if she had of told me that I was going rto be charged for every single text I would have left it unlimited that would have not been but 225.00 for unlimited they just messed up and will not do nothing about it so if you know what is good for you will go with alltel
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One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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I have a contract with Verizon for business phone and internet services for $180 per month plus taxes. They have been double billing me for internet for almost a year charging for both DSL and Fios Internet as well as overcharging me 100% on my voice services. My bill should average around $220 per month but with their errors it averages around $450 per month. They "threaten" me into paying balances I do not owe by suspending my service which doesn't help a small business much.. so I pay. They suspended my service in January for a past due balance of $683 so I paid it. At the time of the service suspension, they actually owed me $1, 800 for overcharges. They have one good thing going for them and that is their customer service rep Erica who has helped me re-coop $1100 of my $2, 500 in overcharges. Then they tied her hands.. but she was awesome. I am sure there is a company out there who deserves both our business and her services.