Verizon’s earns a 2.5-star rating from 1272 reviews, showing that the majority of customers are somewhat satisfied with service.
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customer relations
* beware of verizon wireless located on north green river road, evansville indiana *
Keep away from the evansville indiana verizon wireless store located on north green river road.
The store manager does not support his sales team and refuses to back what the customer is told. taking this to the better business bureau was worthless as they did nothing. someone stating they were from corp. headquarters called three times but refused to put anything in writing. I question if that person was actually from the verizon wireless corporate headquarters.
Beware of the evansville indiana verizon wireless store located on north green river road. the store manager does not care about verizon customers and will rip you off.
Shame on verizon wireless for allowing this person to represent your company...
false information
Keep away from the Evansville Indiana Verizon Wireless store located on North Green River Road.
The store manager does not support his sales team and refuses to back what the customer is told. Taking this to the Better Business Bureau was worthless as they did nothing. Someone stating they were from Corp. Headquarters called three times but refused to put anything in writing. I question if that person was actually from the Verizon Wireless Corporate Headquarters.
BETWARE OF THE EVANSVILLE INDIANA VERIZON WIRELESS STORE LOCATED ON NORTH GREEN RIVER ROAD. THE STORE MANAGER DOES NOT CARE ABOUT VERIZON CUSTOMERS AND WILL RIP YOU OFF.
BETWARE
verizon custermer service
Custermer service is the worst. they put you on hold 30 mintues plus then hang up on you. they have no idea what they are doing. they say they will fix problem but dont, I have call 12 times for one problem, still not resolved, my wifes grandmother, is on a heart monitor that is hook up to the phone line, the phone line in dead, I call. put on hold, get hung up on 3 times, other times they said its fix put still phone line in dead. do not call 1800version if you have verizon drop the service if you can before you have a problem - they can not or will not help you
service
I have been using verizon wireless for three years and found no problem with it. However, recently I have noticed quite a few problems. I have wanted to get texting as a feature on my phone for awhile, and so, I went to one of their stores and asked the employees about the pricing. When I have asked them there were two people there. One man and one woman. When I asked them about texting, they also reccomended the data plan. I was at first hesitiant to take it. However, once they told me that data plan(unlimited texting plus internet) would be the same price as just texting, I grew suspicous; and was certain that I had heard wrong. Therefore, I asked them repeatedly if the pricing was same, and I even asked them wouldn't adding the internet as feature along with text more expensive; but they replied no, and that it would be the same price. Feeling satisfied with what i just did, I headed home.
Nearly a month later, I checked my the bill online. I was surprised to find that the price of my usual bill/fee was doubled. Not only that, but they had charged money for using minutes of the limit. There were two problems with this bill. First, I noticed they had charged extra for the dataplan then what they had originally told me. Furthermore, they had charged me for using more minutes then I have signed for. I was not even using the the bare minimum of my minutes because I was so into texting and email, that I had just done that most of the time. Making three calls at most, each less than five minutes.
Anyhow, I went back to the store and I did not see the same employees as I did before, so I could not confront them. However, I did remove the dataplan but lost a lot of money.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst ever about service towards indirect stores.
there no where we can plain about the corp. to indirect stores.
if I were you, do not open verzion wireless indirect stores even how good it sounds that verzion wireless corp. offer to you. once your open, your taking all there left over. basically they want you to do clean of job for them. I try to find out see if I can complain to anyone to head office, there is none only thing i could find was "Mike Maiorana".
by the way I worked for verizon wireless indirect store for three years.
We had been Verizon customers for several years and always had good cell phone service. About 1 year ago we started dropping calls in our house, outside our house and in the general area of our neighborhood. We contacted Verizon and asked them to check it out. Several months went by and we called again. They didn't know why it hadn't been checked out previously but said they would send someone out to the area to check things out. Again no one called so we called them. The response was "yes, there are some problems with buildings in your area so we can sell you a network extender." A network extender costs over $200 and I would like to know why we should have to spend that much money to get good service. The response was that they don't guarantee service at home. On another occasion I spoke to a Verizon rep and she said they should waive the termination fees because of poor service. Well that certainly didn't happen. The minute we closed our account they started hounding us for payment. When we were customers they treated us like gold but the minute we were not they started treating us like deadbeats. Shame on your Verizon!
I sent in the defective phone back to verizon shortly after I received a new one from them. Then I started getting phone calls/texts and letters that they haven't received my phone and I will be charged for it. Thankfully, I kept my FedEx ticket. After numerous phone calls to them I was finally told that it got misplaced and they have found it. However, for three months and counting I have been charged for it on my bill, with taxes that include that phone and late charges. Every month I call and I am told that they have adjusted by bill but nothing is changed. The sad thing is that there is no one to complain to at Verizon and no place to file a complaint with them online. As their customer for 8 years, who has pain my bills diligently and on time every month I find this every customer unfriendly and frankly I feel unvalued. I definitely will not renew my contract with them. As a business owner myself, I believe every company should be open to feedback from their customers. If they are not interested in feedback for improving their services and recognizing employees for their diligence of their negligence, then there is something very wrong with that company.
There is absolutely no "Customer Service" with Verizon. ZILCH.
There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.
See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:
1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.
I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.
Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .
Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.
unprofessional supervisor
I have been a Verizon customer for over 35 years for my summer home. Every September I cancel my service and every May I reinstate my service. My bills are always paid on time.
Last November I received a call from Verizon stating I owed them $29.00, after reviewing the call with the service rep, (Who by the way was very pleasant and professional) noticed the error was on their part and apologized.
Just the other day – January 12th – I received a bill from Verizon for $7.00.
On the 14th of January, I received a Collection notice from Verizon’s collection agency, stating that they were a debt collector attempting to collect a debt of $7.00.
I called Verizon and spoke to a Supervisor who was rude and unprofessional – I told him that I would would pay Verizon the $7.00 no matter who's problem it was because it isnt worth the trouble. He stated that there was nothing he could do and that I had to pay the Collection agency. I asked to speak to the next level of management and he refused. – When all I really wanted to do was pay the lousy $7.00 to Verizon and be over with it.
September - Notifed Verizon to cancel service untill May - All Verizon bills paid in full
October - No Invoice or Bill from Verizon
November to January – no notice of a $7.00 outstanding bill.
January 12th – Received an invoice from Verizon for $7.00.
Two days later - January 14th – Received a collection agency letter DEMANDING $7.00.
Verizon – You have LOST any future business with me for ANY purchases.
The complaint has been investigated and resolved to the customer’s satisfaction.
phone service
January 10, 2011 Attention: Verizon/Medium Business Account Manager Dear Manager, This letter comes as a complaint against Verizon Medium Business in Washington, DC, My name is Krista Collins and I put in a request to have phone numbers transferred from one business to another, Custoflex Move Expedite (NSPE0004051198) on December 13, 2010, I received a...
Read full review of Verizon and 3 commentstricky business practices and and being untruthfull
Complaint 1) purchased insurance on phone had a problem with phone and was constantly told it was the area and tower location other phones in house hold worked fine refused to replace phone. Finally decided to go with new phone and worked fine. This was through the Warsaw Indiana store. Bought new phone at the Goshen Indiana year later went back to Goshen store to up grade to the Droid phone . Store manager told me that I would have to upgrade from my 50 dollar plus plan to a 74 dollar plus plan and I would be able to up grade phone in January of 2011. I go back into store in Goshen Indiana today and guess what. They tell me I'm not available for an up grade. Called customer service got a big run around. I down graded my program and walked out. I've been a Verizon customer for over twenty years. If anyone reads this please do not trust any thing with Verizon. They lie in order to get you on the contract. This is my email if anyone would like to comment or contact me.g.[protected]@reduceourutilitycost.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up with Verizon roadside assistance few years ago, and I needed their service to tow my car, 1969 Lincoln Mark III, on 6/25/10. The towing company damaged my car, pictures and other documents are available as proof. I contacted Verizon and they responded in the beginning and then I could not get an answer regarding repairing the damage to the car which they are directly responsible for since they contracted the towing company. The towing company owner is dishonest and I do not want to deal with him or file an insurance claim. Also, Verizon refused to address the other towing company false charges and they are playing games with me. I have been a Verizon customer since the late nineties. Verizon is avoiding to respond nad hoping I will just give up and not sue them in small court. Shame on you.
I just wanted to say that Verizon needs to stop crippling their phones. Other cellphone companies allow their phones to have full use of the technology built into them. For example Verizon locks the GPS so you have to pay for their VZnavigator. If you have a PDA phone you cannot sync via blue tooth because Verizon locked that for use with a headset only. Other Cellphone companies will allow you send photos via blue tooth. People should not use this company until then learn that the consumer should be sold partially functioning products.
Verizon Wireless is failing to abide by a Signed Customer agreement which lists every phone on my account as being month to month with $0.00 Early Termination Fee. I am attempting to terminate one of the lines and am receiving the run around stating the line is currently under contract with a previous agreement. The newest customer agreement/contract is stating the opposite. Verizon is telling me the old customer agreement circumvents the newest contract/agreement signed and the will not terminate the line for $0.00. My question to VW was " Since the old contract cirumvents the new agreement will I still receive mly unlimited data which was also available on this plan?" To Which her reply was " No it doesn't work that way." So it only works when Verizon wants it to work.
A signed customer agreement is a contract and VW is violating the newest signed contract. They also back billed 18 days into a previous month for a service I never had. Any one else have any type of similar issue?
Well the only thing that I can advice you is to get roadside assistance through your car insurance company. Its basically free! Like for example me I have safeco as my car insurance and I pay $3.50 every 6 months so in a year its only $10.00 compared to $2.99 a month thats $35.88 a year! So youll be saving around $25.00 a year depending on your insurance company!
Oh, and BTW I am in Rushville Indiana (about half way between Indianapolis and Cincinnati.
I totally agree! I have been through 8 phones (thank God under warranty!) in the last year and guess what?!?!?! I am switching to Straight Talk! $45 a month for unlimited everything (including DATA! YAY! And I can talk in my basement...and the rest of the house without sounding like the old Verizon commercial ("can you hear me now?"). I am so going to enjoy saving $90 a month for service that actually works! I have already ported one of my numbers and called Verizon today to make sure they cancelled my service on that particular line. Get this! They "can't cancel my service" until the end of my billing cycle witch is Feb. 3rd! Even though I am not using their service on! Then I noticed that they over charged me $20 on my bill. I'm so over this and will never look back! My advice: If you can avoid Verizon, DO! They aren't going to last anyway ( as I said about Nextel!). Check our Straight Talk too...they now have smart phones on their GMS network ;-)
not providing secure services for the disabled and elderly in rural areas
This company is in violation "in my opinion of the (RECO ACT) as organized crime!"
They do not provide adequate services to the people in Rural Under-Developed Areas, over charging for services, jamming wireless signal services from other wireless service providers, allow criminals to wire tap citizens in this area whom are against the criminal acts such as "illegal drug manufacturing;" "drug trafficking;" "home invasions;" and inform citizens that they will never allow/provide secure land-line services in the area.
If you complain about their services, they may mis-direct your calls purportedly, through a long distance service by billing certain persons for calls out of the United States of America, agree they made a mistake and reverse the billing of said calls, then call you up and say that you will have to pay for the calls. Causing persons grief, and inform you to write their main offices, for your complaint in Florida, informing you from the California District that the main Office has no contact number for upper management.
They hope you are so debilitated, that you will make an arrangement to pay for the services anyway, even if you never ever called out of the country in your life in the first place!
If you call their fraud line, in which I suspect not so many people dis-oriented might be inclined to do so, you might get help. It was discovered certain calls made out of the country were actually calls made to law enforcement, and power company service providers. That is a lot of trouble for poor; disabled, and elderly people on a fixed income. The charges were reversed in the case of said citizen. It helped by contacting the FCC,
All services are not helping the police, they leave a recording to call 911 if you are suffering from an emergency situation.
Every time 911 is called, by the statute of protocol of criminal law procedure, the police have to go to the location in where-ever that such call was made from. And if your Doctor is in another county, someone cuts a fiber-optic wire under-ground, on purpose, or by mis-takes citizens are prone to do by not observing those "call before digging signs, " you may not be able to call anywhere but within your county. So they might encourage you to subscribe for wire-less services and keep your land line too.
If you were to remove your phone line all together being hateful for really bad characters in service provisions for wire telecommunications, you may find yourself in violation of the law for taking away 911 services from your home. If you have a phone line, no service paid for, 911 is suppose to work in and out of your home location. If you have a phone that depends on wire services to operate a wireless phone system through land line services, you are subjected to be spied on by skilled hackers scanning wireless frequencies! And if your power goes out, your phone will not have power to use your phone unless you have a battery back up system that will stay up long enough to make the necessary calls to your power company about the power outage. Land lines should be secure from illegal wire taps, you should have four wires to secure the call instead of two wires connecting you phone. And have an old hard wire phone handy to keep ease-droppers from listening into you conversations, especially if you are planning to make a trip a informing your friends you will be away for a while, even if it is a trip to the local store. It takes less than two minutes to pick most locks, and for professional spies, less than that!
If you loose power, your wires on the hard-line system have their own current for power supply. And the phone companies should not be able to make their own rules as they go just to suit their specific greed as need.
All businesses seem to have their hands out for federal subsidies, in which are generated by the money spent for every quarterly tax period, or fiscal year they call it. If all monies are spent, their allowances grow. More federal money acquired, more money can be put into their slush funds hidden for corporate pay offs!
the phone companies are even buying into your television sets as well. Advertisement moves the world. World is another social word for a code name as war! Taxes without representation is running your common grounds.
And I am not complaining to you people in these details!
I am giving you complementary information about what is going on besides the poaching of wildlife. That organized crime is the police these days, and you citizens are being spied on through your high definition television sets as well. Mirrors that have a silver backing may be used too as well for spying. And plastics are made intelligent enough these days through nano technologies, that certain materials may have embedded technologies within it's casing, all it takes is the logistics of your location, lead-less paint inside the structure of your homes, and your criminal agents out to take everything they can from you with the right tools to know exactly what is going on in your home. All the way down to how many ants, roaches, rodents, and spoiled meats on your premises.
They are not protecting your health by removing the lead from your homes people, X-Ray rooms are lead lined sheet rocked to keep the Rays in or out of the area.
You are not being invaded by aliens my children! You are being singled out according to your conformity towards the leaders in your lives!
I am your Observer, their Observer, and I do not have Seven heads to inform you about the best way to survive your embedded anarchic beings in all regions of HELLO OPERATIVES! I am Number nine! I am way ahead of times because they that made you left me far behind!
At 11:00 post morrow, seventh knight's night of 2011... I am Taurus, the Rooster, Heather! And need you to restore my physical life! OXEN Mayan, and leaping out of here right now! THE ART HEAR THE ART HEART HE ART EARTH... Dah-dit-dah-dit dit-dit dit-dah ... Burned In Bertram 11:05 pm it's HULLO PAPA! Chapter One, Smith Family Robinson... lets get this party started says Dave and Reforges Feldman... ayah.. Letter .. my girlfriend.. whom .. ever.. you.. are.. this is my bottle... police save me sweet heart! i am Re- Tara-Dead & Feathers Baby Girl(*?) Ho! Ha Hum-mm! Later haters... 11:12pm minutes and 6X24 days +1.
The complaint has been investigated and resolved to the customer’s satisfaction.
paul deviere
paul deviere was in the store when myself and my fiaince went in to try to get service for phone, internet and tv. he was very rude to us when he was asked to explain a package plan to us . So we got service with comcast. my fiaince just moved to aberdeen md and went to work for aberdeen proving ground. you lost his business, because of this rude person. We are from north carolina and has been with verizon for many years, myslf and my mom has been with this company. this is why he went to verizon. I just thinks it bad for some onewith an atituted like this to keep a job treating customers like this. I think some thing should be done about this. This should be brought to his bosses attention.
Perhaps the bigger question is why you're such a baby?
scam
I bought a laptop, then paid for a Verizon Modem about $50 signed up for their wireless service..paid $60 a month for nearly 5 years..lost my job had to cut back so we shut off our internet, after the service was cut off, my Wife was checking to see if we could get free wifi via McDonalds..she couln't get it to work with our laptop, so we returned home and she pulled up our Verizon software and decided to see about the unsecured services..she managed to log onto several services..turns out we can get free internet via the city of Apopka..I'm using it now..anyone on Verizon shut off your service through them and try logging onto some of the other providers on the list under Verizon..be sure it hasn't got a little padlock symbol on it..you should be able to get online for free..then tell Verizon to kiss your internet money goodbye..you can call me $60 a month richer!
Verizon land line's caller ID is a joke. Most of my incoming calls, show Unavailable, with a phone number, if I don't recognize the number shown, I don't answer the phone. When the ID shows unavailable and unavailable, I don't answer the phone. same with the private calls.
I've been blaming it on Wells Fargo collectors (the economy), and it still might be, at least partially. I discovered, thanks to a class action suit filed in CA in July 2008, that Verizon doesn't even attempt to identify the incoming call, if it's out of their network, which includes 22 states, I don't know what else it might include.
People get Caller ID because they want to see who's calling, and I rarely get what I've been paying for, for years.
threatening phone calls
Calling a friend regarding collections on my accounts and threatening legal charges to my friend. Has never contacted me directly regarding any matter regarding collections. Don't know how they got my friend's telephone number contact name and information.
[protected]@yahoo.com
fraudulant billing
I have these charges on my phone bill that I did not order. One is from ESBI, one is from OAN and one is from ILD cybertube.tv. I did not order these services but they continue to bill me. I tried the website to no avail, I tried calling, I get a voice message, I can't talk to anybody in person to get these charges to stop and have them removed.
any help will be appreciated
Thankyou
Jean Baynard
The complaint has been investigated and resolved to the customer’s satisfaction.
We are very sorry to hear about your experience. Please be aware that we at CyberTube take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at [protected] or by email at customersupport@billinghelpnow.com, so that we may resolve your inquiry.
Sincerely,
Customer Service
CyberTube.tv
All phone companies do this. They hope that all of thier prey...uh, I mean customers...will do like most everybody does, dont read the bill, just pay it.
All phone companies will add other peoples charges, who dont pay...to those peoples charges who always do pay thier bills. I forget what this is called, but they all do it, and it is illegal, but yet, the government allows them to get away with doing this.
Until the people stand up and say "NO MORE"...and stop using the big phone corporations and start using the "little guys", then they wont give a damn how much you ### and groan. They just dont care.
reconnect fee
Verizon notifies my child's phone that the account is past due and then charges my phone for the reconnect fees for past due amounts. The guy on the phone did not care at all. I am done with Verizons lack of customer service and concern for those of us support their service. As soon as I can, I will be moving my wireless to another carrier
Why do some people feel they're above paying bills, never will understand.
Pay your bill then!
billing / customer service
The following correspondence says it best:
Initial Letter to Verizon...
Primary Subject: Billing
Secondary Subject: Payment and Balance Questions
Message Body:
I am furious. I was using my phone to make a payment. It was a new phone and I must have hit the wrong button.
I thought I was entering a payment of $xxx. Instead I paid the full balance - which is not due for 15 days. I CANNOT afford to pay that extra $xxx right now. I spoke with a VZ representative that same day, he completed a form and told me it would take 72 hours to process.
I called to check the status today and was told by a representative (she was a ###, in case you care) it can take up to 10 days to process the request. Are you kidding? I have since spoken with a very nice supervisor (the ONLY person out of 3 who seemed to have a clue...he provided excellent customer service, ) - and he has said 24-48 hours is the norm.
I am writing to be sure you understand my frustration. Please expedite this request for a refund. I will never make a payment from my phone again. I manage social media for a living and I am controlling the desire to rip VZ on Twitter, Facebook, Linkedin, Tumblr, Friendfeed, StumbleUpon and my blog. I am so mad right now. ANY other company would reverse this within 1 day. It has been 3 days already! Please deal with this within 24 hours and notify me that it has been resolved.
Angie xxxxxxxx
Verizon's response...
Dear Angie xxxxxxxx,
Good evening! I have reviewed your account and I regret to say that the request submitted was completed today but our treasury department was not able to reverse this payment. My name is Arlene and I’m very sorry to hear that you did not intend to pay the balance in full, but I will be more than happy to provide additional information regarding this.
When a balance is due and the payment covers the balance in full, we are unable to credit back any over payments, unless this results in a credit balance.
Since the payment of $xxx covered exactly your account balance, we are unable to reverse it.
Keep in mind that when a payment is made over our automated system, it will ask you to confirm more than once the payment amount you wish to make.
I apologize for the inconvenience this may have caused.
I am sorry I wasn't able to provide you with a more favorable response in regards to your payment. We appreciate your business and thank you for using Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.
Sincerely,
Arlene
Verizon Wireless
Customer Service
My final email to Verizon...
Dear Verizon Customer "un"Service,
I expected nothing less from Verizon.
Your lousy customer service is legendary - and now I am experiencing it firsthand.
Be sure to check my thoughts on Facebook, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my blog.
Fortunately, consumers can now share your abhorrent behavior with the planet via social media.
Disgusted,
Angie xxxxxxxx
P.S. The punctuation, incorrect use of my first and last name in the greeting and your use of words like "treasury dept" tells me one of two things:
You utilize impersonal form letter templates and/or you're not residing in this country and Verizon didn't take the time to train you properly.
Again, fabulous customer service. Unbelievable. Can't wait to post this communication on my blog.
I agree in full with Martmart and mikemn78 if you can't pay don't have a phone if your rude don't call for a refund and if you can't operate your phone don't try too pay your bill from it go to the store (best buy) and pay it there if the non-existence money you have.
You shouldn't own a phone if you can't pay a bill in full, that's how you ###s get in debt. When you get a bill you pay in FULL and if you can't do it don't purchase the service.
Shouldn't get so pissed at them for your f*up. Be nicer, they will reverse it...
30 day worry free guarantee is bogus/customer service will lie to you to over and over
I purchased an ipad from verizon wireless. Was told I had 30 days to return. Bought a hot spot and was told the same. Ipad has connection problems and hot spot does not work. After 30 days of troubleshooting with the "tech team" I am now told my 30 days is up so I need to go to apple. Also, 30 days reverts to 15. Beware, verizon is a 3rd party supplier and has no knowledge regarding items purchased. Informed verizon is not allowed to troubleshoot other then phone service. I paid verizon not apple. Verizon has a contract with apple. A customer has the contract with verizon not apple. I have been a verizon customer for over 15 years. I will never have a thing to do with them again. Returning everything. Feel free to sue as full disclosure regarding verizons position never discussed. Should be clear once you leave with a non verizon product there is no ownness on the verizon end. Verizon just collects money and makes money on customer's back. Owes customer nothing. Verizon will trouble shoot for 30 days and then tell you your 30 days is up. Do not believe them. Also purchased a droid the same day. Email not capable. Non compatable with droid, after 30 days that is the conclusion of the genius at verizon, was told to now go to motorola as verizon is not sure what to do. How does a company sell products and not have to be responsible. Iwas told by a verizon rep we are told to tell you whatever we can to get you off the phone. When you call back you are someone elses problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
They lie and lie.. like used car salesmen. thus one can assume their business model is based upon for every customer lost, they get 5 new ones... really a scummy company as they have implemented a website and customer service that doesn't allow one to complain or resolve problems with service agreements for services that cannot be provided yet they demand payment anyway and allow one ot get out of an agreement that they will never support.. like providing cellular access you purchased for a fixed location. Fraudulent ### Merchant!
lies about free gift card
I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude
The complaint has been investigated and resolved to the customer’s satisfaction.
Your grammar sucks
bait and switch
I called Verizon to upgrade my phone to an Droid 2 Global -- I was told that I qualify for an online rebate by the rep -- he told me how to go through the web site to place the order. After 20 minutes on the website, I found that your website no longer gives online rebates, only mail in rebates, which I will NOT do since I am not going to wait 6 weeks for a rebate that may never come. I called and spoke to a supervisor who looked at my account and told me that I was given incorrect information but that there was nothing that she could do. I cancelled my order. Wasted 45 minutes of my time with Verizon's bait and switch tactics. I run 6 mobile lines with Verizon and am shocked by the poor service and outright lies told by Verizon's phone reps.
We have been VERY dissatisfied with our Verizon REP. We found that when we purchased our palm pre plus only for the "hot spot" feature. We were TOLD different than what the agreement stated. Since we are both seniors...67 and 87..AND TOLD HIM WE WERE NOT REAL KNOWLEDGABLE ABOUT DATA PLANS. we based our decisions on what was SAID. Two VERY different statements...I asked, if after we tried it. we could change the use of the data package...he said we could discountinue and only pay the 10 dollars for the extra phone charge. HE LIED. We also expressed we would not ok a new contract for our other phones, as we hadn't decided if we actually wanted to stay with Verizon. We asked if it was a ONE YEAR contract. HE LIED.
We have discussed this with several "customer service" reps They are NAUGHT what their title declares. We spent just on one call 50 minutes. Most of it on HOLD<
We left a message to set up an appointment to get together with a MANAGER WHERE IT WAS PURCHASED...WE WERE TOLD HE WAS ON THE OTHER LINE, AND WOULD RETURN OUR CALL. NO ONE RETURNED CALL.
After being with Verizon Wireless for 8-10 years. Lost count.
We would like to resolve this before we go the BBB, ATTY GENERAL, or new CCO for Verizon Wireless. Can anyone help?
illegal billing practices
Verizon home internet services illegally adds services to my account nearly every month without my permission. I have spoken with account supervisors who have explained to me that services cannot be added to my account without my verbal permission. I have NEVER given permission for any optional services to be added to my account. I have to call and have them removed when I get the bill for them. I have to scrutinize my bill every month and take time out of my busy day to get it corrected, usually not without a fight. At the present time, I have had to call every month for the past 5 months to get unauthorized charges removed from my account. These charges include service plans, virus protection, game packages, music packages, and charges for equipment that I did not ask for but was told that I qualified for as an upgrade free of charge. I am not the only one who experiences this, as friends and family who live in other households also go through the same fight to have their bills corrected periodically.
Need help. Charged way to much for roaming charges while out of country while my phone was shut off. Help? Getting the run around from verizon. I have spent many hours on the phone and I am getting no where.
I go through that with Verizon at work. They're usually a third party billing company, not Verizon; V bills on behalf of them. Some are dishonest and splice together conversations when they talk to you or use deceitful questions ("Are you over 18 and able to make changes to your phone bill?") but they legally CANNOT make changes to the phone bill without someone giving permission.
will not refund overpayments
Verizon, is one of the largest cable, internet and telephone providers and because they are, they feel that they can dictate the form of service(s) they issue to the consumers. Many who have complained about their poor services, the scams they've pulled to get you locked into a one or two year contract are middle class workers who must count every penny we spend due to this crisis that our last president has put us into. When you call they pass you from one department to another until you get so frustrated you just give up. Well this time I am not giving up! VERIZON IS CROOKED AND IS NOT A COMPANY I WOULD RECOMMEND TO ANYONE TO US. THEY RECEIVE FUNDS THAT WAS INTENDED FOR ONE OF MY OTHER CREDITORS, HELD ON TO IT UNTIL MY NEW BILLING CYCLE ROLLED AROUND AND THEN OFFSET THE NEW BILL WITH THE OVERPAYMENT THEY HAD RECEIVED. NOTHING IN THEIR STATEMENTS OR INITIAL AGREEMENTS INDICATES THAT THEY HAVE THE RIGHT TO OFFSET A CREDIT BALANCE WITH A FUTURE BILL. YET THIS IS WHAT THEY PRACTICE. UPON CALLING THEY HUNG UP IN MY FACE TWICE AND HAD THE NERVE TO SEND ME MY NEW BILL SHOWING THAT A PAYMENT IS DUE BY 12/19 WITH A CREDIT BALANCE. YOU WOULD THINK THAT A COMPANY AS LARGE AS VERIZON WOULD HAVE WRITTEN A PROGRAM THAT WOULD IMMEDIATELY REFUND A CREDIT BALANCE AND REFLECT ON THE BILL THAT THEY IS NO PAYMENT DUE. I CAN ONLY GUESS THAT THE UPPER MANAGEMENT OF THIS COMPANY CAME FROM THE BUSH ADMINISTRATION, DON'T KNOW @#@@$
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising
In october 2008, I signed up for a $99./mo special being ofered by verizon and direct tv. After several billing cycles, I noticed I was paying quite a bit more than the $99. I called verizon to explain and they said I had to call direct tv as verizon was charging the correct amount. I had no way of knowing because the bill was too confusing. I called direct tv and they told me I had to notify them within 2 weeks of the special deal or I had to pay the full amount. I told them I was never notified of this and I have no record of any coupon requesting that I do this. I told them I wanted to cancel my account and they told me I couldn't as I had signed a contract for 18 months. This also, I was never notified. I finally found this on the back side of the installation checklist. So not only was I not getting the $99 bundle special, I was n't getting the dsl to work. When I called verizon to see it they could do something about the service, they sent me anothe modem which also didn't work. Shortly after that, verizon was sold to fairpoint. I was paying over $150 per mo for waht was a $99 special. I called fairpoint and cancelled there service as I got no satisaction fr9m them. I continued with direct tv as I was required per their contract (?) to keep in service for 18 months. My bill for direct tv alone was 58.54in june of 2009 and increased to 70.69 when I finally cancelled the service in october 2010. I wasted more time on the phone trying to get somebody to answer my questions. The tv service was ok but trying to get an honest answer from anyone was a trip and a half. I will never do business with any of the companies ever again. I feel like i've been played for a sucker and it won't happen again.
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Verizon phone numbers+1 (212) 395-1000+1 (212) 395-1000Click up if you have successfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have successfully reached Verizon by calling +1 (212) 395-1000 phone number Click down if you have unsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number 0 0 users reported that they have UNsuccessfully reached Verizon by calling +1 (212) 395-1000 phone number
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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