Verizon
Reviews and Complaints

I am being charge $9.99 on my Verizon Wireless bill under the label "Premium TXT Messaging". When I called Verizon, they told me that the company "SMSgamerinfo.com" is the name of company which they are billing me for under that specific title. I never signed up or approved Verizon to charge me for SMSgamerinfo.com. I first noticed a few months ago a Spam like text message, which I immediately deleted. I am not a gamer... I strive to live a simple life and keep technology to a minimun.

I want to expose to the American public the hidden charges which are being allowed by Verizon Wireless. To me it is Fradulent. I have never signed up or approved for this service.

I found satisfaction. After trying many times to contact GoLiveMobile again, and getting nothing but automated responses, I filed a complaint with the FCC. What do you know? Within a month I received a check! And a nice letter from an attorney assuring me that the FCC has no jurisdiction over GoLiveMobile ... apology accepted :-)
The check is not large, I think I might just frame it.

This is almost an exact description of my experience. GoLiveMobile has promised multiple times (over almost two years) that they would issue an immediate "no questions asked" refund. But now they just ignore me. I was always under the impression that they were just trying to wear me out until I stopped bugging them.
No one could ever explain or document how the charges were approved in the first place.

you dialed one of those late night text numbers and got involved with them... thats not even a verizon wireless charge its some other company... fyi, if you ever see a number on tv that says text to subscribe or text to get this or that... DON"T DO IT, its automatically a 9.99 charge to your bill, like the new company KGB, they charge a similar fee it has nothing to do with VZW.

You can try and try to get a credit from VZW, but its not there charge, its that other company you have to talk to them about it.

so...what was the result..did Verizon give you a credit for that amount?

I am a Verizon prepaid user for almost 5 years. It's a great solution for me as I use mobile service very infrequently. However, I like to donate unused dollars to charity by text message. Verizon has shut down this capability as of 2013 for prepaid users only. It is upsetting to me that a company like Verizon would discourage charitable giving with unfair policy for prepaid users.

Hi, I was chatting online today with a Verizon Wireless agent VIA their website, Amanda W. (1/1/14) As it stated, she was rude and did not want to help me with order for a prepaid phone. Not to mention, they only have three old 3G phones to choose from. It's 2014 and they are living back in 2009. The other agent Joshua VIA their chat online service was rude and ended the chat. Verizon doesn't care how to treat their customers.

If you call Verizon back have the rep contact Technical Support, they will be able to take it off the lost/stolen list. If you suspended your service before it was disconnected, the rep may have done the suspend under lost/stolen to save you $15, but didn't even realize the phone would be useless at that point. You will not need to reconnect service to take phone off of "deny" list.

yes i agree, upgrade date and contract end date are never the same time... biggest thing never assume you are out of contract always ASK before you leave

Tanya,
Heres your problem... Those calls normally start 4 months before your contract ends, or 20 months after it started, as thats when youre eligible to upgrade your phones and extend your contract for a new 24 mos while receiving the "two year" discount on your new phones... I would blame this on mis communication from BOTH parties, ie yourself, AND vzw... Heres a tip for EVERYONE... Dont call customer care! These companies invest BILLIONS of dollars in storefronts and front line employees, USE EM!

Reed more about Verizon scams & rip-offs at http://www.verizonwirelessliestocustomers.info

Hey man I agree with you. I was forced to use Ver-cry-zon after my apartment complex said I was forced to use some digital internet service called hotwire. This service was somehow leased and if I used any other provider, I wouldn't get any support. Remind you, their service techs are not certified to do anything but say hello and have a good day. Anyway, once I became sick of this service I unknowingly switched to verizon DSL but not by choice. Apparently the FIOS lines weren't installed yet so the service wasn't available. Way before I found out I ended up missing a days work because the REPS kept giving me the run around and didn't know if the FIOS lines were available. So after being denied FIOS, I figured hell, I need some sort of internet so why not try ver-cry-zon DSL. The service went smooth atleast until my modem started to crap out. Remind you again, I am personally an IT guy myself with several years of experience. I call ver-cry-zon thinking I'll get a tech to come on out. Spoke with a tech for about 40 min and all we talked about was removing an Ethernet cable. I finally stopped this guy and said look, enough with the reseating cables. I work for DELL TECH SUPPORT. The rep simply said due to CENTRAL OFFICE TESTING, the dispatch is not approved. So I thought to myself WTF is this. I hung up because I was so upset. Remind you, the apt landlords wouldn't send anyone to fix my wiring simply because oh, I DIDN'T HAVE HOTWIRE. So I was pretty much stuck.

I could go on forever about how many times I've had to actually speak with a SO CALLED DISPATCHER. Every time I called for a dispatcher to check status, he would tell me the onsite tech tried calling me. I then figured after 5 times getting the run around I wouldn't receive service onsite. I finally told the guy to transfer me to cancel my service and he placed me on hold literally for 20 min. He came back and tried to do more troubleshooting. After I refused to troubleshoot, I absolutely refused to do anything else with the guy. He then said the cancellation dpt closed at 6pm and it was now 9:30pm. He still transferred me to an EMPTY QUEUE. Get this, he had the nerve to ask me if I needed anything else... VER-CRY-ZON DSL SERVICE! AVOID

Verizon cell service, pay as you go.

I was warned not to use the "over the phone" option to charge minutes on my phone. Tried it anyway, kept it low though only charging 15.00 to my debit card. Right after keying in the appropriate numbers I was hit with "we're sorry we've experienced an error, please try again later **click**". I called again and successfully put 20.00 on the phone. Don't you know it though, looking at the bank records I see they went ahead and took the first transactions and delivered nothing. A call to Verizon totaling 1.5 hours resulted in a customer service rep telling me there was no record of the transaction. I told her that I was looking right at the transaction with my bank right next to the successful transaction. She was absolutely rude and wanted to know what else I wanted her to do. To this I repeated I wanted her to find the transaction and reverse it. She then put me on hold apparently to look it up in her "magical database" when she came back on the line she told me there was a note in the system to not refund my money for that transaction... you know the one that doesn't exist. She then insisted that I had called before and should know this. This of course put me through the roof as I had never called about this before. I demanded to speak to her supervisor and with a chipper "please hold" she hung up on me. I've forwarded this info to my bank and they will dispute and I'm sure get the charge taken care of as they always come through for me, beyond that I won't entertain any more phone calls with Verizon. I just wanted to toss this on the pile of user reports of ludicrous behavior they exhibit. add my name to the list of dissatisfied customers.

I'm currently on hold after having experienced almost an identical situation as Matty. I have the exact same choice between bad (Comcast) and worse (Verizon) down here in DC. After having been thoroughly disappointed with my Comcast experience, I decided to switch to Verizon when I moved.

Well, DSL modem did not work. I started by battling the robots. The first girl could not complete a sentence without a conditional statement or finish one without reading a script. Her communication was so poor that I realized that even in this horrendous economy, it is still possible for middle-school drop outs to find work. Verizon is open arms.

Eventually however, I got to a real tech person and I have to say here that the experience was somewhat better. The representative was based in Mexico but I had no problem with accents. I was irritated by having been on hold for over ten minutes and began the phone call by stating that I did not want to hear any scripts read to me and that I am not a novice and had likely done all the steps they were going to send me through. I still had to go through the steps in order for them to be documented but at least the representative was a real person and genuinely sympathetic. But, I live in an apartment and he said that I should not have to be at home for the technician and this is where I was set up with false expectations. When I was finally transferred to dispatch, after about a 12 minute hold, they told me the same that I would have to block out a 10 hour window on a workday. That was unacceptable and after getting absolutely no willingness to compromise, I told them I was going to cancel the service and hung up. I knew I was heated so I sat on this for a few days.

I don't own a TV and Comcast would require basic cable service in order to get internet service so I am really limited here. Verizon's DSL may be slower but it is cheaper, especially when you factor in that I don't have to get cable. I called back today (9.30.09) and was very firm on the outset of what my expectations were: I would not go through troubleshooting steps again as I was sure they had been immaculately documented previously; I would like to set up service but only for a four hour window, not 10, otherwise I would have the service disconnected.

The girl on the phone did not push back but explained that I would have to be home and after testing my line remotely (she did not have me go through the troubleshooting steps again) was ready to transfer me to a dispatch agent. 'You will be on hold for a couple minutes.' Nine minutes, 30 seconds later I get: "Well, there is an issue with their phones which means we can't dial out". However, she was able to pull up the scheduling on the computer, identify open times and schedule the appointment. All the while, I'm wondering, 'why the hell do you need to transfer me in the first place if you're perfectly capable of doing all these things yourself?'

I ended up with a four hour appointment for October 12, almost 2 weeks away but that was the earliest for the four-hour appointment (and it happens to be a holiday, which I verified that she was in fact not making a mistake). I also needed to update my billing phone number and request that I not be billed for the time I have no service. But, because they could not transfer out, I had to call back in. It's a good thing Verizon is not a phone company...

I called back in to get to billing. Short hold time, agent was outsourced to a different country but could not tell where, heavy accent. Again, I was very explicit that I was calling for two reasons: update my billing phone number and to get credit for no service. No problems with the phone number but she says, "I can give you credit for 10 days". My service went "active" on 9.24 and would not be functioning at the earliest until 10.12. This was unacceptable. She quickly offers 15 days. This is unacceptable. I told her I needed credit at least until October 12, the earliest date my service could possible be fixed. She said she could give me 1 month credit. It was quite obvious they have a chart of offers to provide users and start off by trying to low-ball their customers even if fault is entirely on their end.

We'll see if they show up and are actually able to get the service working. I have little faith but what are we supposed to do? These corporations collude with each other to limit competition that would force them to compete on service as well as price. I shed myself of cable and landline phones but I still need internet. I hate that I have to choose the lesser of evils to give my money to but I need internet for work. My slowest speed DSL should be 20$ a month. I'm not rich, but I for one am willing to pay more for decent service and I don't think I am alone.

I COMPLETLY AGREE! I spent more than 21/2 hrs on the phone with verizon today and got absoultly no where. They are completely incompitant. I was transfered more than 15 time in one single call before I was eventually disconnected. I had set up the new bundle package including Direct tv wich is a whole other story. To say the least I am not happy with any of the services. So I started with the dsl service to cancel and said for them to cancell it as of Sept 30th then tried to call direct tv to cancel that. Well you cant with out a$400 or so fee which is redicoulus. So I call to cancel my dsl disconnect request I was told it was fine no problem. Well there is BIG problems because now I dont have dsl service at all I can not get back my promotion they took away because they cancelled before thay were supposed to. and I have to wait 7-10 days for them to restore the service. I HATE VERIZON there customer support is a joke. I want nothing to do with them again and warn everyone to stay away!

Good Luck, Marty! Send the same email, in a letter to their Corporate office as well as the BBB. I spent 5 1/2 hours on the phone with them yesterday. The did not even know that Port 4567 is one of their ports, I had to direct them to a link on one of their web forums. So much for outsourcing!

I just got rid of the Verizon DSL..was down more than up...first told by the tech he went to the box and fixed the lines and my lines. Then it went down again. Then they are going to reconfigure at the office and I should be fine next day. Next day..no phone call from tech to check on me...finally a call and he was too busy. Still not up so I called to disconnect this mess. Told I would have to pay $75 disconnect fee and the next billing...so to get out of this mess...I agreed...Now today I had Brighthouse install the light road runner and bought my own wireless router. They didn't ask for their router back. Brighthouse guy told me because they know their router is a piece of you know what...he had heard alot of complaints on them and so have I. They sell you this dsl not recognizing you aren't in the service area. Guess they need the money and the numbers. Something tells me Verizon is in trouble and desperate. I was told by this guy there was some million dollar suit against Verizon. They don't have FIOPs in my old area that I moved from yet and not in my new area. Was told my old area couldn't get DSL yet either and I moved further north of my old house. These guys are bull crap and yes I agree, the foreign people on their service lines...I had to ask the guy to slow down his speech so to understand him. I WOULD NOT RECOMMEND VERIZON DSL TO ANYONE!

insurance goes with both the phone and the line, for example if you move the phone from one line to the other the insurance would need to be moved with it, or if you have a phone and you put a old phone on that line, the insurance is void as old phones cannot be insured. For more information regarding Verizon Wireless Insurance Programs visit www.asurion.com/verizon

First of all, you should have reviewed what all you put your signature on. That's common sense. Second, you could have called customer service and they could have corrected it, even though, based on experience, it does take a week or two to get everything squared away with the insurance company, it at least would have worked. So yeah, you are gonna have to pay the early termination fees.

Verizon support was of no help when the scammed me with the netbook bate and switch. I was put through hours of phone hide and seek. I thought I was going to be able to resolve the issue when I was connected to a service rep named Morris and spent an hour with him trying to get the promotion people to send me the netbook coupon. He finally said he needed to do some more research and took my phone number and said he would call me in two days. I asked for his number and extension and he gave me it. He never called. When I called him I found I was on the main service line and they refused to connect me to the extension. I sent an e-mail explaining my problem and they did not answer it. The netbook offer was false advertising and a scam. Do not expect any reward offer from Verizon to be valid.

I work for the reward center. I know the heart ache that some have gone through to get their netbooks. I feel for those that got their rewards switched without their consent, I do not feel sorry for those that get their promotions cancelled for not keeping their bill paid, why would a company give a promotion to those that owe money, hello!

I dealt with verizon years ago. I actually thought they had changed. I too signed up for this bundle. Thought I was getting a great deal. Plus a free netbook. What more could I ask for.

After all the hidden charges, fees, and stuff that came my way. I couldn’t keep up with my bill. My services got turned off. Then when I finally paid it off, they tell me I no longer qualify for the netbook. I should have known better. I waited for that verizon guy to have my back (the one in the commercials).but he must have had the day off, every time I called. He probably was listening in on the other end, laughing at me. Through those big glasses. Him and his network buddies. Screw him and screw verizon!

OMG this sounds like what happened to me. We signed up for NEW SERVICE the guy who signed us up put us for a different promotion without even asking and then we fought Verizon for over 9 hours in two days to get it fixed to havw the Netbook...Each time I was assured that it would not be a problem being we had not be installed, yet the answer came back the same - No sorry cant do anything. Not ONE person there would help, the ones who seemed that they were helping were just doing anything to get you off the phone...One guy said he was giving me his personal # only to find out it was a recording for a disconnected service (###). I even called the rep who signed us up and he said it would not be a problem, ALL HIS CUSTOMERS DO IT - Yeah cause you screw up everyones orders - idiot! Anyway, at the end of the day, we cancelled our hookup and kept our crappy service...I was not willing to dedicate anymore time to the nightmare called Verizon.

Obviously if anything, he could work at Verizon and take your job Mike, you are a worthless rep that doesn't know what customer service is if it hit you in the face.

You went out of your way to complain about $3? Seriously, get a job. McDonald's is hiring.

THEY DID THIS TO ME AS WELL FOR A COUPLE OF MONTHS. I PAY MY BILL TO VERIZON AND IF THEY CAN'T PROVE THAT I AGREED TO ANYONE CHARGING ON MY ACCOUNT... THEN THEY NEED TO REVERSE IT AND NEVER LET THEM DO IT AGAIN. I AM DEALING WITH VERIZON ON ANOTHER ISSUE NOW. THEY AGREED TO A CONTRACT ON THE PHONE AND NOW THAT I HAVE THE PHONE AND THE CONTRACT (WHICH DIDN'T STATE THE AGREED UPON AMOUNT) THEY SAID IF I WANTED TO LISTEN TO THE RECORDED CONVERSATION THAT I NEED TO SUBPOENA THE INFORMATION. IF ANYONE EXPERIENCED THE SAME TYPE OF PROBLEM THEN LET ME KNOW. I AM GOING TO SEE IF THERE IS ENOUGH OF THIS GOING ON TO FILE A CLASS ACTION SUIT. ZOYIEBMW@GMAIL.COM

my opinion is to reply back to the text STOP and when you send that you should get another text back saying that it is canceled When I did that I was charged for another $9.99 SMS Premium text message

My 18 yr old fulltime high school student has a cell phone bill for 1 month of 687.00 in international texts that he did not make . These texts were going to Austria and the Rep of Africa. Called Verizons to ask them to check into this for us as we didn't send these text messages. We spent 2 weeks waiting for them to check with the "fraud" dept as Cust. service also thought this was a fraud . All they can tell us is that the texts DID come from this phone but that WE WILL be held reponsible . The texts were going 24 hours a day for the entire month. We were able to track down a web site that was on one of the pic texts msg and it is a computer generated site... Verizons can not look at anything on the internet to see that we have down THEIR leg work. I have turned this into the Att General of Iowa and heard nothing back as of yet. Verizons did give us a credit of 210.00 towards the bill. Still leaving us to pay 487.00 . Not gonna happen. Verizon and I have never had issues in the past. Feel like they have let me down by NOT helping me get to the bottom of this.

Yankee that happen to me a few months ago. I called Verizon and talked to a representative. The rep took my information and credited my account for the two months I was charged. Then I had him put a block on my phone to avoid it happening again. Most people don't know, when you go on the Internet and surf if the site asks for your mobile number and you provide it to them, this could be a way they get your information and make these monthly charges. I know mine was for getting information from surrounding restaurants and recipes.

WARNING! Always read the fine print before you submit your information. I didn't know that I would be charged for each month for this service until I went back and read it. Luckily I kept the code in my telephone and was able to resolve this issue with Verizon. Then I called the company and they immediately canceled the services, so they would not charge me any more.

Just reply stop, u can call verizon and get the website and name of the company and contact them directly for a refund! The block stops most, and if u have the block and a charge comes through they will credit it back. But never put your number online because thats where it comes from.

this is a 3rd party deal all the way. Verizon does not charge anything. the way it works is somehow you've gotten enrolled into this company's trap. ever see the commercials that say text whatever to such and such and get free ringtones, games, whatever? These companys have websites that offer and do the same. These two methods normally get kids. In addition surveys and so forth that users fill out with their mobile numbers are often sold to these company's for this purpose. The devil is in the details, read ALL fine print. well the fine print is they charge you normally something like $9.99 a month. they bill the wireless carrier which then turns the bill over to you. There is no inflation or service fees or anything the carrier imposes. These are easily canceled by sending the word "stop" in a text message to the 5 digit number thats billing you. this number can be found at the end of your detailed billing and shows as premium sms.
Last but not least, realize and accept the fact that this in no way has anything to do with your carrier. They cannot credit i backt to you because they didn't charge you for it to begin with. Be responsible and accept the fact that though you don't know how you got enrolled in whatever acknowledge it was by no fault of your wireless carrier. Normally a quick search online or asking your carrier if they can lookup the company that was charging you will yield a phone number. These are the people to pursue for credits as they're the ones charging you. They may even be able to tell you how exactly you became enrolled in their trap.

Bottom line, place blame where it belongs and pursue the culprit not the wireless carrier. Remember "don't shoot the messenger", your wireless carrier was billed from these people on your behalf not theirs. Above and beyond all else, keeping this in mind, be polite if you do decide to talk to the carrier. I work for one and see it everyday. I'm much more willing to help someone and go above and beyond when your nice. Remember mom saying "treat others how you would expect to be treated"

If you would quit using your cell # to think you are getting free ring tones or wall papers or any other crap online where it states please enter your cell # for results or other bs like that then you wouldnt have those charges and if you reply STOP to any text you get besides from people you know you could avoid this problem. PS quit giving your kids cell phones that are on a contract they dont read the fine print if they are between 1-18 dont give them one unless you are stupid they are always on there lines and not yours ha ha ha you [censored]

stop texting for late night hook up sites is my solution to all your problems! or texting those numbers for getting stupid little ringtones!

Just Go to www.BlackListNow.com
fill out a simple form explain what happened.
YOU will be amazed how quickly the BlackListNow.com lawyers and media department will have your concerns resolved.
They do charge $5.00 -- If you want to share in the proceeds of the class action lawsuit.
Or you can make a FREE report and NOT share in the proceeds..

I just signed with Verizon 2 months ago and was hit with the $9.99 charge this month, I am really mad, would gladly dump them if I could. They have not offered to resolve this yet so I decided to complain to anyone and everyone I could. The FCC, BBB, FTC and of course Verizon have each received long letters detailing the scam. As I have researched on linr I find that there are thousands of victims from all the cell companies, even the prepays. Please take the time to send an e-mail to as many of these agencys as you can, maybe if we all keep hammering we can generate a class action law-suit.

oh my word that just happened to us with a brand new car charger from verizonwireless. smoke was rolling out of our truck.

Then why would Verizon put their name on it if they didn't want to accept responsibility?

its not really verizon wireless' fault that there was a short int the charger and verizon wireless did its best to try to help w/ your next purchace

As of tonight I have paid my verizon balance in full...TWICE! After almost 2 years of not having verizon wireless i was sent a collection notice stating i owed $64.00 (It was the first notice in almost 2 years also) I contacted verizon where i was told they could not discuss the matter and to contact the collection agency, this was after much discussion. I was then directed to "pay the bill so it would no longer be listed negative on my credit report since its just $64.00 and wouldnt be worth the time fighting it since the final decision is made by verizon anyhow" Unfortunately they are right. I was bullied into paying a bill that wasnt just. I would never recommend verizon nor will ever use it as a carrier, hope whoever reads this makes the same choice.

I made a payment last monthe of $141.00 and they took that and another payment of $141.00 out of my account. I called several times regarding this matter and to have one payment refunded back to me. Several reps. told me that the monies would be placed back into my account one even went as far as tell me that it would be in by the 3 of April surprise! it is not. I called and I get some F#@*ing foreigner telling me that it was reversed on the 2nd of March. My bank was on the other line they checked and even said it was not reversed. Now they are saying they have to do some investigating. What a bunch of theives. If I can find a DSL service better than Verizon I'm going for them and telling anyone else who has Verizon what a bunch of rip off they are. I want my F#@*ING MONEY BACK. Puts jobs back into AMERICA where they belong no some F#@*ING foreign country

Dear ANN, you type like you are YELLING...A LOT.

I love the commercial. It is hilarious... and the fact that you complained about it means you remember it, which is what they are trying to accomplish, getting noticed.