Verizon
Reviews and Complaints

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

I signes up for their service in November and the very first bill was triple what they said it would be. I called them and they would not offer any help to me. I payed the bill because i had no choice but the next bills to follow were the same and i called them, again no help. I received a shut off notice and called on a thursday to make arrangements to make a payent on that very next day Friday when my paycheck cleared i thought everything was ok, But not so later that very same day they shut off my service! I called them several times to try to make arrangements with them but they would not help me! I did not pay them any money and they added a whole bunch of disconnect charge and but the bill in collections.

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

I also had an extra large charge to my September 2009 phone bill for megabyte usage.
Initally I was told if I purchase the $60.00 month wireless card plan I would have unlimited internet usage. Now after 2months of service my verizon bill is over $450.00
I was also told I would have my 20% employee discount applied to my bill. I have been informed the discount does not apply to me since I got the unlimited cell phone package.
Verizon wireless practiced deceat to their costumers and should not be allowed to continue these practice.

I am having the same exact problem. The first couple days were fine. Except that every once in a while when I turned the TV on I would get a bunchof purple pixels scattered across the screen. Over time my TV would take longer and longer to turn on and you can hear the switch in the back of the TV going off and on. Sometimes after ten minutes of that, the TV would finally go on but I would just get multi-colored vertical lines across the entire screen. Currently my TV wont even go on. It will switch on and off for hours with no picture ever coming on the TV. I actually take the power cord out of the TV just to stop the clicking.
Can anyone help?

unfortunately this is true with all cell phone companies, from the time the phone shows connected the minutes are being used and when you hit end is not always when the call ends as some times there is a display.

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

Verizon Fios is absolutely fraud to sign on. I called and set up a deal and was promised that I will have the whole package for $136 for all the features (channels that I want, the type of the set top box.) When I called to inquiry about some channels, I was told that all the features that I added--channels and boxes are extra. I was promised my old number will be ported by one rep and later I was told it can't be done because it was taken. Never believe what Verizon rep told you. Because one person says one thing, the other says other. Make sure everything you discussed is documented--right down the confirmation number if you have one, ask the rep record every little details of the agreement and write down the date, time, name of the rep and the call center location. You will have better chance to trace the accountability. If you have a choice, DONT TRY TO SWITCH TO VERIZON. You will be cheated in so many different way.

I am sorry that you are not happy with yellowpages. I was looking online a found a website that you can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike he told me that he setup a ebillboard and he is happy with the site. He told me that you can go on and change any thing and with out calling one person to do it for him. He said that he can upload his business logo or other photos or up to a 5 min video.He said on this site and did not cost him a dime to setup. I hope this helps you out. Have a great day.

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com

Your Full Name and Title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your Contact Number:

Best time to call you:

E-mail address:

Brief Complaint Description:

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

I read all of the above complaints, and I find it ironic that adults do not take responsibility for 1.99. You have options, including using verizon wireless .com to block many features. Data charges can be compiled many ways, I know for fact the download for backup assistant says no charge, however: if you set it to back up your contacts you will be charged 1.99 for the month. If you back up once a week, 4x a month, , , , is a 1.99 to much? I don't believe so when you can view and edit your contact list from their web site, and if your phone is lost/stolen/damaged, you have access to your numbers. Realist, do you really know all your contacts? Realist, should everything be free?
Do be a realist and think about your service, 99% better than anyone out there. Another reality, your calling in for a 1.99 credit which just cost the company, cost 800 number, the represenatives salary, and approximately 15 minutes of your time, so the call cost the company 15$ approx, , use the web site and take control.

Maybe the right questions were not asked concerning your "data blocks." If hitting the wrong key is your problem then please just change the keys on your phone so that it does not have the shortcut key to access the internet.
Verdict: Your data charges are valid.

Glad to find this while looking for new carrier. Sprint has the same problem and will charge big $ for data usage when you use your free picture mail. I have three phones and have been a Sprint customer for over ten years. I will keep looking. Thank you for posting.

I had almost the same thing happen to me. I had a data plan for a while, and decided it wasnt worth the extra monthly cost, so I dropped it. They charged me $1.99 a month for the email program on my EnV and they charged my wife's phone all the time for data, when she never used anything (not even text messages). I had them place a block on her phone, and that stopped the fees for that line. After calling verizon about 5 times I finally got them to refund the 1.99 they charged for the 3 consecutive months I didnt have a data plan.

Now I don't get any mysterious charges. I use txtFeeder.com so I can still read the web without paying any data charges. its an awesome free service, you may want to check it out.

Hi:
Let me explain to you all what's happening with the 1.99 charge.
Even though you may have blocked "everything" in order to avoid data charges, when someone "sends" a request, say, a child who still doesn't know that they can't get a new ringtone, the computer sees the request ITSELF as data. It therefore charges the 1.99 data charge because, even though the system rejected the access to the ringtone catalog, the request itself IS data.
Now, as for blocking everything and having a "select" plan, which allows for unlimited text, pictures, videos and IMs, and STILL getting a data charge, the ONLY way to avoid that is to have a "national access block" placed on the account. That will ABSOLUTELY eliminate any data charges. Now for the "catch": if you do this, the picture messaging feature will be disabled. This is due to the fact that, both data and picture messaging travel along the same "highway" on data lines. If you block your lines so you don't get a data charge, you will also not be able to send picture messages. It sucks, but there it is.

Most likely it is from this questionable prcatice Verizon has. Many new phones come with icons that made it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now.

Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”. Very deceptive, and the reply I got from customer service was totally unsatisfactory. To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice.

I would suggest filing a complaint with your state's attorney general office, and with the FCC. If only a fraction of all who are getting hit with these phantom charges complain, maybe Verizon will start responding.

I too received these charges. And I too have blocks on my phones. I was told that when a picture or text message file is too large the phone automatically access the internet to send those. It doesn't just cancel them and tell you they can't be sent. I have to call every time and I am am fed up with Verizon for all the extra charges they bill you for.

Wow, I could have written the letter. The exact same thing is happening to me. And with five lines on my bill, and 1.99 for each one, I am really getting frustrated. I have a bill on my desk right now, and I dread making my monthly call.
BMETEA

I too am going throught this same exact situation with Verizon. For the last three billing cycles we have had these mysterious 1.99 charges on our bill ( we have four lines). They keep telling me that we are using the get it now feature to download, which we aren't. I was also told this cannot be blocked without losing the ability to send and/or receive pictures, which I pay for. They keep putting it back on me, that we are the ones doing something wrong. It seems funny that we are doing exactly what we have always done, but now they are charging for it.

I've been fighting this for 7 months now...ever since I got unlimited texting.

Worst in New York. They should be same all over. So EVIL people handling the business. They are rude, nasty and theives. Keep em off.

AVOID ONE BILL and BUNDLING NO MATTER HOW VERIZON TRIES TO SEDUCE YOU. IT IS NOT WORTH IT. SCAM SCAM SCAM. There are too many years of details and horrors for me to go into here, but suffice it to say, if you are bundled, VERIZON CAN SHUT OFF ANY SERVICE BUNDLED, including your TV, which they did to me, though my quarrel was with Wireless, not Residential. I only have Verizon because I'm rural. They went from a good company to pure evil and have tortured me in every way possible. If it worked for my life to disconnect from the world, I would happily do so, and rid myself of these vermin. AVOID IF YOU CAN. If you can't, just watch your back. And your bills/bank account. And don't believe anything they say.

How do companies I never heard of be able to make withdrawals from my checking account? The bank (Wachovia) is totally useless in helping customers resolve these problems. What does Wachovia do? If a company can take my order on-line, why has it become impossible to cancel withdrawals on the net or on the phone. This is only logical if your goal is to justify ripping-off consumers and giving customers another hoop to deal with. There is no easy way of dealing with people who hold the key to my bank account, without my permission. I guess if they make it a complicated enough, some people will give-up trying to close accounts. They are then working for the company. They are paying the rip-off artists. When one finally does attempt to complete the chore only to find even more funds have been taken. Companies have themselves covered because you did not follow directions. They all have told me they will not refund any money to me. I ask 'why not'. I could not get away with not paying them, even if the claim is bogus.

Have you ever noticed when you call the company, the lies start coming out. 'you ordered this': 'I can only deal with the current bill, nothing else, '' They will have the date you signed up. I just happened to visit their web page one evening, just checking it out. Then, I am automatically charged for purchasing a membership. This must be the era of greed. I wonder if that's all people think of, mo money, mo money.

Several years ago, Sprint sends me a bill (I never used Sprint). They had the date I signed up and it seems that in one day, I ran up a bill of $350.00+. Tell them adamantly you will not pay and you will eventually find that they have contributed negative information to your credit report.

Thanks for giving me a place to dump my stuff.

I noticed charges from Verizon totaling over $70.00 directly billed to my checking account for services I didn't order and didn't even receive! I called Verizon and they claimed I ordered online services to be billed directly to my checking account for High Speed Internet. When I explained to them that this was impossible due to my situation they acted like they didn't believe me. In addition to that, to cancel the service (I didn't even order) they charged me an early termination fee of $80.00. Yes, friendly customer service. 'Sorry, we can't help you, that will be an additional $80.00.'

On the first part of Dec. 2008, I canceled my account with Verizon Fios, which included phone, internet and TV. I received a bill dated 12-13-08 that showed they owed me $31.88. When I called about my refund about three months ago. The girl preceded to tell me it would take thirty days for them to make the adjustment. Well it has been over thirty days and today I receive another bill from them stating my balance is now only $13.61 owed me due to them charging me every month for services I don't even have. I guess they will continue to do this until they clear out my credit owed me! These people are lairs & thieves when you call them, they must pay them well to lie and keep your money! Never have I ever gotten a honest person when I've called them, this is one reason why I canceled with them. Unfortunately I now have them for my wireless phone company due to merging with Alltel. Guess that will have to change too!

I wanted DSL service so I got local phone service at my old apartment. We got two cell phones so the local phone service was not needed, but I was told that I cannot get DSL without local phone service. A year later I was moving and called Verizon to see if DSL is available at my new place. Both the website and the operator said yes, and so I asked to move my phone & DSL service. They said I can transfer my phone # to new place so I requested that too. Weeks later they found out that I cannot get DSL at my new house (after asking me to walk around my neighbor and ask if any of my neighbors got DSL, and I found out that none of them could). I canceled my phone service and asked for the $88.10 of the phone installation charges back. The logic: I agreed to getting phone service because Verizon said I could get DSL, and if DSL wasn't available, I wouldn't have gotten phone service in the first place. I was led to get phone service based on either flat-out lies or incompetence on the part of Verizon, and I shouldn't be the one paying for it. Verizon called today and said they'll refund only a charge related to a "site visit" but not the installation charges. I explained my situation and logic again and the rep said, "well, you insisted on keeping the phone number, and that's evidence that I really wanted phone service. We got you phone service and so we won't refund the cost related to the installation of phone service."

Another statement she made: "DSL is not regulated by California Public Utilities Commission (CPUC), and Verizon never said they will deliver the service as promised." Basically they can be unaccountable and it's OK. When I said that both Verizon's website and the rep said I could get DSL at my new place, she said it's just a simple, honest mistake. Even now, the website still says I could get DSL! Honest mistake? Why haven't you fixed that?!

If you really want to try getting Verizon DSL (or FiOS or whatever they're advertising) and you didn't care much for their phone service, make sure you get in writing that if they cannot deliver DSL, even your phone-related charges must be refunded.

I purchased the Verizon FiOS bundle (cable, internet, telphone). When I moved out of my townhome, I cancelled the services. I paid the final bill and moved on with my life.

Unbeknownst to me, Verizon actually takes the money and splits it among its many departments even though they proudly advertise their "one bill" for the bundled services. Although I paid my bill for the supposed single account, Verizon actually unbundled the account into separate subaccounts and proceeded to underpay one subaccount by $56.15 and overpay another subaccount by about $60.00. Verizon then sent the $56.15 to a collection agency (CCA) for collections. Verizon never informed me of the underpayment.

Today, I spent over 6 hours trying to get this straightened out. No one was able to net the two accounts (even though they are advertise as one bill . If I pay the collection agency it will go on my credit rating.

None of the departments talk to each other and they don't really know how to fix the problem. Maybe if this gets a little publicity, Verizon will do something about this huge problem with its billing system.

Check their taxes! They are part of government rip off too. They work together. If you make a complaint with state there won't be any action. They waste your time too. They are buddies. I can't understand why people buy verizon phone and their @#&**** FIOS package. Keep them off, you would be better off. There is no scuh company in America with such a poor customer service. Well you will see when you use them. There are much better services, why go with someone is so nasty and wants to rob you. Full of EVIL people. Stay away...

Same thing just happened to me! They made an error on my bill making it $560 MORE than it should have been! They acknowledge their error but never amended it in their system. I received periodic bills for the erroneous amount yet every time I called, Customer Service told me to disregard these bills. Now, the amount has been sent to collections and Verizon claims there's nothing they can do.

It's disgusting that there don't appear to be more regulations for large corporations such as Verizon to ensure that their billing practices are capable of accurately and effectively dealing with their volume of customers and the diversification of their services! When they mess up, it's always the CUSTOMER who pays!

This is great... I have been travelling to Europe (Italy) for years. I had another company before and with my BlackBerry I've been there and used all the functions I had access to including email and txting.
I was just there for the 09 Christmas Holidays. I know that there some charges for using your US phone there but my bill for the 2 weeks there came up to $4, 452.82!
Yes 4 thousand! I went with Verizon because I wante a flip BlackBerry and At&t didn't offer it. When I was at Verizon I found out that the flip BB doesn't work overseas. Next best thing the Storm 2. I was told that my phoen will work over there just fine. No mention of anything like that.
Now I have no idea how to resolve this but I'm going through the whole management of Verizon to find out what the heck is their problem.

They suck

I am a new Verizon Wireless customer. My account was transfered to Verizon from Alltel in my area, because Verizon bought out our local Alltel stores. So everyone with Alltel, would eventually have Verizon. My phone service switched to the Verizon network, and I then started recieving data applications that would pop up randomly on my phone asking whether or not I would like to buy that certain download. (rintone, game, etc.) I would always deny them. My phone was a touch screen and if my phone is in my pocket and a random data offer came up on my phone, how easy would it be that my phone would bump something in my bag, or pocket, and download it. I was irritated that it was popping those applications up, because of my fear of purchasing a data accidently without truely wanting it. Well my fear came true after my first month of having Verizon and when I got my bill. I was charged almost $9.00 for a data download that i supposidly accepted. I talked with my local representatives and they told me that it was impossible that data pops up on screens and that there would be too many obsticals for my phone to go through to accidently accept charges. ( hitting unlock button, selecting menu, so on and so forth. ) I was very irritated that my needs were not met but paid the $9.00 and said for the data system to be taken off my phone. A month goes by and I recieve my 2nd Verizon bill. I was charged a $99.99 data download for a navigational system. I was furious. I contacted customer service immediatley and explained what happened the month before and also what was happening again this month. The representative put me on hold, and then later came to tell me that there are too many obsticles to reach downloads and the only way for them to pop up would for me to have brought them up myself. Then informed me that they could not do anything for me and I would have to pay the full $99.99 data charge. This I would not accept, after a few long minutes of not giving in, I was transfered to her supervisor who told me the exact same thing. But " Out of the goodness of her heart" and " I could get introuble for this, " she offered me me a $50.00 credit to my account, because she wanted to help me out. I repeatedly told her that I appreciate the offer but I didn't want to pay any of the charge because it was falsely charge to my account. I spoke to 3 different representatives that day and they all told me that its not possible for data to pop up on phones, and even suggested that a family member or friend stole my phone and downloaded these datas. I was offended. In the end after getting no further, they gave me the altimatium of taking the $50.00 credit, or they would write in my profile that I denied the $50.00 credit and I was to be charged the full $99.99. I feel so cheated and offended that my sincere need of Customer Service was not given to me. I understand that some people may cheat the system, but they can even look at my history and see that I have never even accessed those applications. I got a new phone on 11/20 and today is 12/09... and I was wondering whether I had a grace period of time to where I can get out of my contract. For example, 30 days.

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

Thennnnn there goes your credit!

We had gone past a 2 year contract with FIOS and decided to call last April to sign up for the 12-month no contract offer they mailed us twice a week for the previous months. After that our bill fluctuated up and up an up; no consistency for the bundle and not the agreed upon pricing. When my husband called to cancel in late December he was told there would be a penalty for canceling our CONTRACT early! He argued with countless different reps about not having signed up for a contract. We were given endless run-around and provided with an audio "recording" of my husband saying his name in "agreement" to a recorded terms of service. The audio was pathetic (especially for a communication company. I honestly believe it was fabricated since we have to say our full name every time we call. We KNOW we didn't agree to a contract but now we have to pay or face collections. I'm searching for a class action regarding this issue because I'm sure we're not the only one's this has been done to. Once my wireless contract is up then I'm done with them.

I negotiated a contract for our business. I have the "interpretation of the contract" in writing in an email but the billing did not match. When I complained, customer care adjusted for those things that were incorrect but said they cannot change the contract. Apparently some of the "discounts" that I was told apply to us (verbally and in the email) do not apply and I believe they purposely make the contract difficult to interpret. I have been fighting this for four months and cannot get it resolved. Apparently, the salespeople lie to get a sale or Verizon just does not honor their quoted pricing and bills what it wants to bill. Either way, this is a fraudulent way to do business.

I've had verizon for 3 years, the first two under contract. (so i thought) The first bill i received was for around $600.00 because they said i had signed up for a corporate account... in my house? They tried to make me pay a cancelation fee for that service so they could start me with the regular home service!?!? Finally got someone that wasn't a complete [censored], she removed the incorrect services and got the right ones installed. My contract ran out january 2009, got my bill for february and it was 50.00 more than it had been!?!?!? gave them a call and the less than intelligent girl that answered told me that i was on a month to month cycle and if i wanted to see the same type of savings i would need to sign a new contract. i told her i would go over my options and get back to her. She said i had 30 days to accept the new price she had given to me or it would continue to be month to month. Time went by and i was very busy starting a new business and i never called back. i am now unemployed and am trying to cancel services. i called and was put on hold for 45 min and then transferred to someone else. The girl informed me that i was under contract in there system!?!?! they automatically put me on a new contract and refuse to remove the cancellation fee. HOW CAN THEY DO THIS LEGALLY?

Actually, even having your contract in writing is not enough for Verizon. I went and signed up at what I thought was a Verizon store (come to find out, it's just an authorized retailer, this was not mentioned anywhere, however) and got in writing what I was supposed to be charged. The first bill came out and they charged me 84.99 instead of 75.00 as per my bill, 25.99 for my boxes which were supposed to be free, and 1/3 installments of 59.99 for activation fees that were supposed to be free. After returning to the store 3 times and calling Verizon myself twice, I have been able to get the activation fees removed, but have been unable to have the monthly cost reduced or the boxes credited. And this is with a written contract, with line-by-line charges in hand.

We just had the fiber run through our neighborhood for FIOS. A Verizon sales rep was going door to door. He promised me all sorts of wonderful pricing; however, on the paperwork it had different values. When I inquired he showed me the priced on his handheld PC with the order pricing. I explained that I needed it in writing and he said that what he was showing me on the handheld PC was sent to my email address and was the actual pricing. I went upstairs and checked email. I explained that I didn't receive an email message. He said that it would arrive within 24 hrs with the details. I told him I would wait for the email and then agree to service if everything checked out. I didn't say YES or sign anything. Needless to say, I'm still waiting for an email. I did get a voice mail message this morning about an install date about an order for me. huh? I promptly spoke to an agent explaining that I didn't sign or authorize any installation. I asked them to provide a hard copy which they couldn't do. It appears that VERIZON is scamming many people with either a bait and switch or just lying to the consumers. I think it is time to persue the consumer protection agency and the BBB or even persue a class action suit. I know of too many people that wouldn't scrutinize their sales tactics. There are too many older people that take things as the truth and with a handshake. It is time for people to put this abuse in its place.

We have had a similar problem with our first Verizon bill and the cost of our service was misrepresented to us.

Has anyone pursued any action with the Consumer Protection Agency, BBB, or any other type of legal action.

I am definitely going to pursue this further.

We are dealing with something very similar. We signed up for a fios installation and then got a better offer from Comcast. We then called Verizon to cancel our installation appointment. They asked us why we were canceling, and we told them we chose to go with another provider because they offered us a better price. We were not calling to negotiate with them! The agent we spoke to was pleasant and asked if there was anything she could do to get us as customers. She even offered to match the Comcast deal. We agreed. Upon getting our first bill, we learned that they didn't match the price. I have called so many times and gotten no where! I have basically been told that we were misled by the person we talked to, there is no evidence of the call, and they are refusing to uphold their end of the bargain. I asked politely if I could exit the contract without paying the termination since I was misled by their associate (as admitted by them), and they will not honor this request. I am beyond irate, and don't know what to do. I have never encountered such horrible customer service. I can't even get a manager to call me back! This is faulty sales practice. We were blatantly lied to. I am okay with them not honoring the agreed upon price -- maybe the agent we spoke to made a mistake. What I am not okay with is them not allowing us to exit the contract without penalty when they aren't honoring the price their agent quoted. This is no longer about the money, as much as it is about the principle. I hate being lied to and I hate poor customer service.