Verizon’s earns a 2.5-star rating from 1272 reviews, showing that the majority of customers are somewhat satisfied with service.
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messed up move order
Verizon said they would move my installation on a Wednesday. They called a few days before to confirm the move, and disconnect all services on Wednesday. I asked them to change the move to Thursday. The same day, Monday, they disconnected all our services. I called late at night, was put on hold for 17 minutes, called back to escape the hold, and was told that their appropriate office had closed and nothing could be done. The next day I called and found that the order had not been correctly entered.
This is one of many problems I've had with Verizon FiOS.
phone and dropped calls
first things first i have been a loyal custumer i have 4 kids wich i use your service to stay in contact with i bought one of your phones here recently and the number 4 is constantly sticking very inconvienent also ya'lls service is getting worse and worse dropped calls all the time no reception not only do i use my phone to stay in contact with my kids but it is for work purposes so it is realy a set back not sure what can be done went where i purchased phone they said to fill out complaint online so here i am was wondering how to resolve this problem it is such an inconvienience i spend alot of money on airtime with ya'll and just dont seem like i get the service that i should not sure if i should switch cellular providers or what was wondering also if ya'll could give me an address of a corporate office so i can provide the info i am giving you in writting my adress is 5324 sunset dr harrison arkansas 72601 cell number [protected] home [protected] please get back to me deven burch
overcharge
I signed up for verizon freedom bundle, with verizon wireless service and direct tv and internet, they told me for 134.99 a month plus taxes, and my first months bill 200.72 my 2nd months bill was315.67 my third months bill 202.08 they are charging me verizon games I don't have, I called and told them, they took a start up fee out my mastercard, for my wireless phone, the told me29.95 they took 59.95 plus 19.95 for directv, twenty dollars more than they was suppose to, I can send you copy's off my bill.
Signed up with Verizon for bundled phone and internet services for our new business - first bill included over $200 of overcharges. Supposedly the agent didn't run the order through the 'bundling tool'. Charges were removed, but in my experience with Verizon they'll most likely return in a month or two. Is there no recourse? Shouldn't there be a penalty for Verizon for these kinds of 'errors' (always in their favor)? This is an abuse of their monopoly power and should be prosecuted.
Warning to Verizon customers: inspect your bills carefully and make sure every charge is justified because this is a company that has institutionalized its accounting errors and must surely make millions (if not billions) from this kind of theft.
After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!
Verizon lies about every thing, I also signed up for the bundle deal, I was suppose to pay only $99.00 monthly.I knew that my bill would be pro rated the next month but not to the tune of $350.00, then the 3 month I though my bill would go back to the $99.00, it was $156.00 I flipped out, I noticed that I was charged for games that I didn't ask for, also I was charged $30.00 for Tech service which I didn't ask for.I called FIOS and they suggested that I try every thing that they had charged me extra for, free for a month since I only had the BASIC service. I got this mess removed from my bill, and then I get a bill for $168.00 plus a termination fee of $100.00 from a old DSL bill that was suppose to be disconnected and was not. I could not find any one to help me in Baltimore, the people that work for FIOS are very rude. I finally called the President of FIOS in NEw York and aired my grievances, the problem was corrected in one day. I will be leaving FIOS very shortly, it is worth it to me to pay the termination charges.
I have my horrible story too: I had Fios with Verizon for a couple of years. I was going on vacation on 12/26/10 for a month. I called in simply to ask if Verizon had a vacation discount. Without properly informing me, the agent DISCONTINUED my services and started a NEW contract a month later that required a 2-year commitment and some $40 higher per month. When I called back saying I did not want a 2-year contract, they switched me to new month to month plan with lower services and higher prices. I requested to discontinue TV services. Every time I called back (waiting an average an hour) they corrected something and added other services without my authorization. The last time they added $20.98/month for Unlimited Games + Starz(R), and $10/month for security package (?). I called back, waited for an hour, they made some correction, and last week I received a bill of $276. I called in, waited, and waited... They gave me a new number $146, but did not tell me why, then hanged up on me. I believe I am still overcharged. Until now, 2+ months later, I must have spent no less than 10 hours and talked to at least 10 Verizon agents without proper results. MY CONCLUSION: Verizon agents are incompetent. On top of that, they are under pressure to sign you up for all kinds of services to get credits. It's a SCAM, causing unbelievable headaches to its customers. I am looking for another landline carrier, but I am afraid Verizon will continue billing me even after my services ended.
CORRECTION* I sent them an email and a costumer service rep called the next day. The extra $6.00 was for insurance and is added to the monthly service charge. It's a little confusing but no ripoff took place
I have the nationwide talk and text plan that was supposed to be $59.99. On my bill it says that my monthly charges are $65.95. The taxes are in a different part of the bill so it can't be that. It's only 6 dollars but that's an extra 72 dollars a year that I didn't agree to when I signed the contract. I don't appreciate being tricked and I especially don't appreciate being over charged. Anyone else have this problem?
We have a bundle plan as well that is supposed to cost $110 a month after taxes but every month, our bills are at least $180 if not more and I am sick of this crap as well. I’ve put up with this for a decade now and I’m not taking it any longer. Verizon can kiss my [censored]!
Its not right how they are monopolizing the system with their wireless internet and $80 buck a month for just internet. Come on talk about American Greed. See you in the next episode Verizon on the next American Greed!
I have written the FCC talked to 65 or more people at Verizon and all to no avail. They signed me up gave me two phones in an area they said had coverage when I took the phones back they gave me two more and said try these same thing again took the phones back and told them that I was not going to pay and they said that I had to pay early termination I said no, the last bill was 452.00 now several years later they (Verizon)sold it to another collection agency and now with late charges it is up to 2, 865.00 I joined the class action law suit against them and still nothing any ideas they have ruined my credit!suesanencinas@hotmail.com
Same issue here, signed up for the 3 for 2 bundle with Verizon and 3 months later they are still overcharging me on my bill. No discounts as promised, no follow up by customer service reps, very frustrating. I want out but there are not many choices in our area. SOL
Yes i too got overcharge my bill was suppose to be 109.99 every month instead it was 264.00 every month for 14 month my contract expired and they tried to believe a customer service crappy worker that i agreed over the phone on a new contract on June 1st and she even said it sounded like me. How did she know it sounded like me? when i know for a fact i never made such a call, then later in our argument she change her story and said that they send me 2 e-mails to me on June 1st and that i agree to upgrade and for a new contact that will cost me 301.00 a month, and again i challenge her to send me a duplicate of that e-mail contract basically to forward back to me the sing electronic e-mail contract which that e-mail that she said i receive and agreed that i even gave my access code that how she knows it had to be me . i haven't open that e-mail address in more than 6 months and i don't use it anymore since i open a new one on a better site and had the old one forgotten, again since six months ago, i ask for supervisor never got any she still was trying to make me a believer on her made up stories by saying you probably erased the e-mail, i told her to stop trying to loan shark me i want that e-mail sent to me, now she said a supervisor was calling me the next day to talk to me about everything including the e-mail scam, nobody called so i called i quickly got through in less than a minute on the 1-800 verizon line the lady already was aware of my situation and played the good cop role. I'm Mr.88888 but there has not been a contract reach yet over the phone or via e-mail I'm sorry for that mistake..mistake you people where trying to scam me of more money with false allegations and the best think i recorded the entire conversations i have them lying and trying to scam me and threat me with a cancellation fee of 179.00 when the good cop role the next day said we can not charge you cancellation fee because we don't have any contract with you yet...what is the legal term of what they did to me mind you they took it on themselves to make a fake contract upgraded my package and since i have been getting charge since june1st on there terms and upgrading HD EXTREME service and i don't even have an HD television! like that and a lot more...
misleading fraudulant sales practices
Idearc Media pay per click advertising is a scam. I have been in business for 17 years and have had an active website for several years. I was contacted by Neil Shipman of Idearc regarding pay per click marketing. Basically they supposedly drive relevent customers to my website through Superpages.com . I agreed to try it from Jan.2008 until April to see how it goes. After being billed for several hundred hits to my site to the tune of almost $2000 and no increase in calls (except for solicitors trying to sell me products and services) I decided that out of the many hits most of them were Idearc employees or friends of employees hitting my site to drive up fees. I tried to cancel. First through a phone call. My rep. said I cannot cancel (after he agreed to my terms of trying it for a few months) I then emailed Idearc and got a message back saying I had to cancel through my rep. Called him again and got the same response so I asked for a supervisor. After almost 20 calls to her voice mail she called me back and said I cannot cancel and billing will continue... I reported the credit card stolen to stop the charges and spoke to my lawyer who said do nothing and let them sue you...the collection calls have started and boy are they rude and aggressive..I probably will not get my $2000+ back but I am taking great pleasure in verbally assaulting any debt collector calling me on behalf of IDEARC MEDIA or VERIZON
avoid them
I experienced suspected card/id theft, got a new card and registered it w/ Verizon, got the confirmation of change and telephoned to verify. I was assured that all was well w/ the account, but behind the scenes the payment didn’t take. I have no problems with the card with other retailers. My acct was suspended in the middle of the work day (I work out of the house). I spent 2 plus hours on the phone w/ various Verizon Depts. and lost 1/2 day of work. Fios got turned back on again but now I’m receiving threats about suspension for non payment. I spent another hour on the phone today and have no assurance that it’s fixed. Their customer svc, billing and financial area folks can be very RUDE too!
Investigation reveals that Verizon billing issues are plentiful/widespread. AVOID VERIZON!
The complaint has been investigated and resolved to the customer’s satisfaction.
After waiting for Five years for this FIOS it is the BIGGEST RIP OFF. My out side antenna get a BETTER picture on my new HDTV then FIOS. Then they want you to pay for every box for the TV. Cables doesn't charge for the first three boxes. Now I switch to my outside antenna for a Great Picture. People out there it not what it is all about. Sorry Verzion, all you change telephone rip off to FIOS Rip Off . Thank U Phil
overbilling
Verizon online sent me a letter Feb 08 stating my service had been terminated. Fine. I requested this be done. It's now June 08 and I am being charged $31.99/month totaling $186.63 for Internet access that was terminated. I've called their 800 number but the Verizon operators don't document my calls to cancel the service. I've sent two letters to Verizon. No response except to call the 800 number again. They will never get a dime from me for service they have not provided. I will wind up with credit problems but I am keeping copies of the letters I sent to Verizon corporate and Verizon Billing.
The moral to the story: Don't use Verizon Online services!
Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.
DSL is delivered on a landline.
Two weeks after removing the landline, I received a credit card bill with full DSL charge.
Verizon Online refused to prorate a refund back to date of landline removal, even though it was physcically impossible for me to have used the DSL service after removal of the landline.
I k now the feeling. The customer service rep I talked to told me that she had taken care of my cancellation of my Verizon Account. Then DSL billed me also. When calling Verizon DSL, I was told that you have to make 2 calls when cancelling, one for phone another for DSL. When I asked why then do I only hae to make one call when ordering and two when cancelling especially since when one has no phone service DSL doesn't work either. The "super intelligent" response was "That's the way Verizon has it set up." No credit was given to me either. As a matter of fact to make matters worse, WHen the final bill from Verizon came in I had a $6.42 credit. To which I waited 3 months to receive a check. WHile waiting for that same check Verizon put me in a collection agency for $20.94. Was that fun to write letters and prove I didn't owe the money. Verizon is so screwed up. They are the WORSE company I have ever done business with. The government should investigate them for fraud, theft from their customers and force them to get it right or shut down.
product failure and poor customer service
I am posting the complaint letter I just sent to Verizon Wireless:
Dear Customer Service or "Higher" supervisor, 06/04/2008.
I had a terrible experience with your company and customer service yesterday. I have been in the customer service field before and by just being who I am, (fair, honest, good to people, logical...) it has made me more aware when others really drop the ball. The call started by me explaining how my cell phone was defective, and how I had already made several calls to them and during transferring me to other departments, I had my call dropped completely already two times. In total I have spoken to probably 7 people. I remained calm and polite while explaining my deep frustrations with them so far, and added that I was an extremely understanding and patient person. I had received a defective phone and another identical replacement which turned out to have even worse problems, and now I was requesting to go with a completely different phone combined with having read reviews on the internet about the problems people were having with this model. (also I noticed that this model was no linger even offered on their website for sale). The representative apologized to me about my trouble but the promise was empty. He began by saying he could only send me the same model again. I explained that after speaking to a few people already there that they had already told me that I could get a different phone (I asked him to look and my account had not been noted.. and he acted like he didn’t believe me stating that “policy”... I advised that I had already been told that this was an option and perhaps if he didn’t believe that my calls and transfers maybe he could pull up my calling history and see proof of my calls and which dept they went to.. I had also been transferred to trouble shooting that advised, “yes, it did appear that my cell did appear to have a software problem. I told him that I felt that he didn’t believe me and (almost jokingly) if he wanted, I could send letters stating my moral character, and that my life and my profession were very reputable and I am only looking for a “fair” resolution and a phone of my choice –even willing to pay more-. He advised that by “their policy” he could offer me a phone (of his choosing) of “equal or lesser value”. I paid $270.00 for my phone only a few months previously. (not discounted, but $270!) He offered me only two options of very basic phones that retailed for $79.00, or the phones that come free with a contract. (One phone was a model which my son had once and he had had problems with.) Representative said I was not eligible for “an upgrade” (I added I was not asking for ‘free’ upgrade, was willing to pay for it). “The policy” was that if I wanted a phone other than the two basic ones they chose I had to pay full retail price. Again.. the phone they sold me, and the replacement Both were defective! When I asked to speak to a supervisor he advised that he was the supervisor, when I asked to speak to “who ever was over him, he told me that it would not do any good that again..”this was their policy”, and then started trying to tell me something off the subject like how Verizon doesn’t make their money on the phones, they make it on air time... ? I told him I even offered to pay “the difference” if he could allow me to choose a different phone.. then I got the same replies.. “that it was ‘policy’.. that me choosing a different phone was viewed as an upgrade and I wasn’t eligible for that until December. Clearly he was not giving me any other option or allowing me to speak to anyone else that it would not do me any good to speak to anyone else and even stating that "I wasn't the first person with a complaint like this today and would not be the last"..! I had spent over an hour on the line with people, and being a busy person, I did not have anymore time to talk with anyone else at this point and wouldn't know how to even express all that had happened again. (My son was also in surgery). I wish you could've heard the call and how unbelievable it was.
Ultimately, I felt that I did not matter to the company, that nothing I said was heard or made a difference and that I and my business did not matter. I spend only about $200 a month with them plus equipment... so more than $3, 000 a year just isn’t enough to be important to them. (single mother, 3 phone lines) Of course I am looking into going with a different company. With the economy the way it is, I cannot imagine that people like me don't matter to your company. I will be posting this on many websites as well as passing it along to everyone I know as a warning to them. I hope that if nothing else, this will help your customer service department in the future.
Sincerely, Tina (deleted for this posting).
terrible customer service
I quit Verizon. I loved the Fios (once I got it). The reason is I spent several hours getting tossed around like a ball in a 3 ring circus in what they call customer service. It was simply the worst so called customer service experience I have ever had in my 44 years on earth. I switched back to Time Warner Cable. They have Road Runner Turbo which is faster than DSL & their customer service Reps can handle any service they offer with great efficiency and Knowledge. I now have my home phone, Cable & Internet with them and could not be happier. Verizon just simply was not worth the time and aggravation. I say this in all honesty because I spent several hours a week on the phone with them for problems that could have been handled in less than 20 minutes. I would give their products a B average and their customer a D- average.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a long term Verizon Wireless customer who has been an advocate of your products until today [protected]. This morning my Motorola Droid was dead after being fully charged. It was extremely inconveniencing as I use my phone as an alarm clock, and arrived late at work and then had to leave work to visit my Verizon store. (2531 S. Lapeer, Lake Orion, MI)
My experience at the Verizon store was very frustrating and a waste of time. Dean informed me that they did not have any replacement Droids in stock and could ship a new phone by Tuesday 7 pm at the latest. My immediate response was that this was an unacceptable solution and from this point forward the customer service went downhill. I ask to talk to the manager and when Donna arrived she did not seem to care about the circumstances, I was told the best they could do was ship the phone. My question is why does it taking escalating the situation and numerous questions for the terms of replacement to improve?
On Dec. 9th I called Verizon and asked them to transfer my two phone lines from another carrier to Verizon FIOS and and add on internet service. I repeatedly asked whether the cables had already been put in the ground near my home (so as not to be held up when they can't dig because the ground is frozen). They assured me that it was and all that was needed was for a technician to come out and install the service. So we scheduled for Dec 21. Friday morning (Dec 17) they call to tell me ... they need to bury the line and that the ground is frozen. They suggested I cancel the FIOS order and apply to get DSL. After spending close to three hours on the phone, I was disconnected. All I had was a cancelled order. But Verizon failed to notify my old carrier NOT to drop my phone line. Monday morning (Dec 20) I exit my house in the morning and I find a Verizon van in front! They installed the cable on my premises. I go back inside to call Verizon to place another order to get the FIOS deal. A new order is created. Tuesday morning (Dec 21) I wake up to a discontinued phone number. My previous carrier had cancelled my service. Verizon doesn't recognize my new order ... So here I am hanging in space. Verizon has no customer service where a consumer can call and speak to a rep they've spoken to before. Every phone call is torture; pushing all the menu buttons - getting thru to the wrong departments - endlessly kept on hold! - the list goes on and on! The worst thing is not to be able to get a number of a person in authority to help!
I am on my 3rd week trying to resolve a land-line problem with Verizon at my 97 year old grandfather’s house. When I told them that they needed to be sensitive to the fact that you need a land-line for 911 purposes when you have a 97 year old resident – there was no response – dead silence on the other end of ALL the conversations I have had with the endless amount of supposed CSR people who have PROMISED that I would be called by a manager within an hour! I have never had a manager call me. Verizon – SHAME SHAME SHAME SHAME ON YOU! Phones are an integral part of a safety system especially for the elderly. The lack of concern ALL of your CSR people have shown is appalling to me – just today I had one SCREAM at me and when I asked to speak to her supervisor, she hung up the phone. When I called back, once again was promised a manager would call me within an hour …. it’s been 8 hours. Three weeks, no resolution, no humanity. Verizon… you are why corporations have such an ugly stereo-type!
I completely agree. Verizon has the worst customer service I've seen in my FIFTY-THREE years on earth. I have been trying to get my internet service fixed -- it's been out for a month! They have missed appointments on scheduled service (and I've taken time off work to wait for them), and it takes hours to even set up an appointment. So, four weeks and counting and I still have no service, but do have an appointment scheduled for next week (we'll see if they follow through). The sad thing is I would have switched to another service, but they are the only provider in our area.
Verizon customer service simply sucks.
poor customer service
For the second time in two months, our phone has went out of order and it has taken them entirely to long to come and even fix it! The most recent time our phone went out the Friday before Memorial Day weekend and as of June 3rd, 2008 it still hasnt been repaired. When I called the women said that they would have a technician come out June 13th, and after a somewhat heated exchange she was kind enough to move it up to June 10th which is completley unexceptable! What kind of birdbrains is runing this operation? As soon as I can get AT&T or any other phone service provider to hook up a phone line, you know what you can do with your service? Or more appropriatly you lack of service! Thank you for nothing ... You can write me a letter since you are unable to call me because clearly our phone is unworking again! Surprise Surprise. My case number with public service agaisnt Verizon is 4528. Thank you and have a wonderful day!
my bad experience
After a five week ordeal w/techs to try and fix my USB broadband card, I contacted customer service to adjust my bill! Keep in mind that in one day I had 238 min. on one set of calls that dropped 3 times. Now remember you only get credit for ONE min. on dropped calls. This is a direct line to verizon techs [protected]) and [protected]). I was instructed by verizon techs to use these numbers to for calls to continue with the same tech. so I didn't have to start all over again with another (that only happened 7 different times...on *611 ya... you know 20min to connect 20min to explain the problem and then 40min~80min for the new tec. to read out of his/her book of trouble shooting. Not solving the problem.)
Anyway to make long story short, I finely got a tech that was able to fix the problem!(Thanks again BELTON, #4601)----replacing the USB720 GO FIGURE. At this time I had in 3wks (40hrs) of my time involved.
Well, now get this, the first replacement (like 80% of verizon employee's) didn't WORK!
Because verizon was out of USB720’s (rebuilt) I was giving an UM150.It works fine. (Again the short version) this took 2wks. For the UM150 to find me and my computer.
Most people would have giving up by now and I think that’s what verizon banks on.(I mean BANKS the "noun" as in deposits)
That’s the ground, now comes the insanity. BILLING!
First the cell ph., because I went over my minutes using the 866&800 numbers talking w/verizon techs(238min in one day)Per verizon employee’s. This resulted in $20+ on my bill. It took over an hour to *** of my bill. The reason I was given by a verizon supervisor for not being able to *** the charge was "it was my choice to call those numbers (866, 800) instead of *666 woopsssss! I mean *611 number. The credit, after some rather intense langue was given.
Now the USB broadband. I was given a 77.6% credit for not being able use the USB720 for over 2 months. The key word "USE». That means when I want to for more than 7min at a time. And not just at curtain times during the day.
Keep in mind I had over 40hrs w/techs and the new UM150 works just fine.
Again I was told by the verizon supervisor “I can’t give you credit for time you used the USB720"
I told her again that 90% of the usage was with a verizon TECH tiring to fix a verizon problem.
What Part of USAGE could she NOT GET!
Thank You corporate America for taking our money and providing such great service!
And remember were not happy until your unhappy.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and cheating
I received a letter from afni collections saying I owe on a cell phone I never had... they say it happened in jan of 2000, at the time I had a girlfriend nicole curry... she stole my social security # and my daughters birthdate to get one... I never starting using alltel until 2003 when i met my husband and even then I was not the primary, the phone was in his name. When i talked with alltel they said in feb of 2001 a woman called them and said i was in the hospital. (It was not me) I plan on going to the police about this as well...
We transferred two lines to an existing Alltel account in Oct 07. One of the lines we bought a Wafer phone and purchased the equipment insurance as extra protection.
In May 08 the Wafer phone died. We returned it to the Alltel store. We were informed that it could not be repaired. Alltel then replaced the Wafer with a remanufactured flip phone that has no extra features and isn't even offered on Alltels sales floor (it is an older model no longer offered).
We told them at the time we bought the extra equipment insurance we were told the phone would be replaced with the same model or if the model was out of stock a current model with the same features. Alltel then resonded that a '3rd party' handled the equipment insurance and Alltel had no say in what phone they replaced the broken one with.
When we asked about sending the Wafer back to the manufacturer under the manufacturers warranty we were informed that we could do that but the turn time could be several months (with no guarantee that they could/would fix it because they may say it was abused) and during the wait no loner phone would be offered.
We asked to upgrade but Alltel told us we would have to pay full retail because we were still under contract.
We've decided to just pay the $200 extortion fee and go with another carrier. We decided to do this not only due to the poor customer service but the flat out lies told by their local sales people. Alltel sucks.
I bought a battery from the N. Canton store for my razor phone about 3 wks ago. The service guy broke the clip to hold the battery in. He taped the phone together and sent me on my way even though I argued the phone was not damaged when i brought it into the store. I cannot charge my battery now. It loses the charge fast and I cannot recieve text or downloads due to this problem and I want the phone /problem fixed, is that too much to ask? I am very upset with this company's employees- they are always in the right is the impression they give to the customer!
I received a phone call last night, 8-25-08, stating that I owe on an Alltel account that I have never had. The caller stated that the account was opened in October of 2002. During this time I was the victim of identity theft by a roommate who stole my credit cards and created over $900.00 debt in my name. A police report was filed and a fraud investigation was conducted. If this person also opened the Alltel account in my name he did so without my knowledge and could not possibly have been able to provide proof of his identify. I am contesting these charges and request an explanation as to why collection on this six year old account is just now being initiated. Something about this just doesn't sound right. Is someone attempting to collect fictitious debts under the guise of Alltel or is Alltel attempting to collect fictitious debts?
alltel telephone service
Alltel customer service is so frustrating. I moved due to work and am not living in Front Royal. Alltel has no towers up here and I never get more than two bars. Most of the time I have no bars or one bar. My calls get dropped all the time. They will not let me out of the contract. They say all I have to do is pay for the next 9 months. I tell them that they are not providing a reliable service and they tell me that there is no requirement for that.
I cannot believe how poor their customer service is. My calls are dropped every day. I see their adds saying that I should get credit. I never get credit for dropped calls. A rep said there are no dropped calls on my record. I have no idea what they are looking at. This company just is so bad. They have no idea how to treat customers fairly.
collection on my credit report
on my credit report (equifax, and others..you have listed a collection account in the name of roberta braussard for a verizon res. home phone o/stand bill for $291+.. this is not me. i am georgina r. broussard, 8 davids isl. rd. wey. mass 02191 please remove, NOW!
activation fee charges
I visited Aloha Cellular in Kihei and I was new to the Island. My wife and I had no means to connect to the internet and we needed to for employment purposes. When we went to Aloha cellular we were introduced to a product by Verizon wireless. It was an internet card which boasts high speed internet access for a monthly fee of $59.99. The product was presented by an employee, and that there was a 2year commitment which we had no problem as long as the product worked. The employee was very friendly and we made the mistake of putting our trust in the employee when signing the contract. This is definitely a lesson to be learned to not sign until you read everything. We asked if there was anything to the contract other than the service being 59.99 per month and if there were any other charges to which the sales person told us that there were no other charges. So we just signed the agreement and were on our way.
We should have done our homework because the internet card accesses dial up only which is very slow not high speed as advertised. Also the connection is very poor where we live. Out of the four bars you should receive on the signal we had two bars. Only once in a blue moon we had three bars.
My wife had experienced disconnects on the internet as well as very very very slow connection to websites.
Since we were waiting for our cable to get connected, we also tried watching episodes of tv on the internet. What a disaster. to watch a half hour episode of a tv program we would have to view the program for at least an hour and a half. The video constantly froze every five to ten seconds for an average of one to two minutes.
The only thing we feel we could use the service for was checking our e-mail. We also tried to work with Aloha cellular and told them of the problem we were having and the associate agreed with us. She had said that her internet was slow as well and that she would look into it and get back to us although she never did get back to us. When I called back I told her that we were just tired of the frustration and we just wanted to return it because we did not feel that the product was performing to the potential as advertised.
She said that we were within the thirty days and feel free to return the product.
I returned the product and had to call verizon to cancel the service and spoke with technical support who wanted to assist me to fix the problem but I told him that I had already returned the product and there was too much frustration and I just wanted to cancel the service. He told me that this was fine and that there would be a statement in the mail showing a zero balance just to show the end of this service.
In a few days I did receive a statement in the mail. There was no zero balance. The statement shows a balance of 87 dollars and change. Verizon Wireless is charging me an activation fee of $126.00 minus the credit of 59.99 for my initial payment.
What the sales associate conveniently did not disclose to me that was in the contract was that: if for any reason after three days of taking on this service and terminating the service early you will be charged the activation fee.
Now, if I were just ending the service early without a reason I understand and would accept the activation fee. But more importantly if this were disclosed to me at the beginning I would have never signed up for this service to begin with.
We did try to use the service for one month but were so frustrated that we gave up.
Again if the service worked we would have kept it even though it is priced pretty high.
I just think it is poor business practice to not disclose something that can be explained in a few seconds but, I guess you try to avoid something that will cost you a sale even if it's doing the right thing.
And if you have an inferior product how dare you try and charge a customer for activation fee for something that doesn't work as you advertise it.
Again I have no problem with paying for the activation fee if I canceled the service with no reason for cancellation. But when the product is not working properly I think that there should be no charge for activation when the service is poor.
Frank Sears
I signed up for a verizon wireless internet card some time in May 2009, This card hardly worked, I spent more tome calling their technical services than using the card, In some months I used 0 minutes because I could not connect, After I got tired calling them I stopped making payments with the hope of getting some attention, when they finally called, I offered to pay for the months where they was at least one connection and not pay for those I could not sign in, they refused my offer, I paid off the balance including $150 in early termination fees, I hated paying this fee but looking back, its the best value for money I ever got, I will never have to deal with Verizon ever again, My advice to anyone looking for such servicesnVerizon wireless shuld not be considered, they are rude and will reap you off
I have the internet card from verizon and it has been nothing but trouble. At first when i got the card... my internet was fast but, for some reason every three months or so it stops reading the usb card and I have to call verizon and they send me a new one.. verizon has the worst customer service too, they are always rude and try to somehow link the problem to something I have done. Why in the world would I want to call verizon every three months to get a new usb card? Also I just received a new card yesterday and my internet is the slowest I have ever seen. Its slower then dial up. I'm suppose to pay sixty dollars a month for this crap?
impossible to get tech support from a live person
I am the pbx vendor for the econolodge hotel on 7300 W. Broad St. in Richmond, VA where they have verizon DSL. I have called several verizon numbers in an attempt to get a simple question answered, but all I get is automated attendants. Verizon wireless is also pathetic. As a vendor I support around 250 hotels in the tri-state area and you can rest assure that as soon as someone new and more reliable than cavalier comes around I will direct all of my customers to them for voice and data services.
won't pay for damage irrigation system
After agreeing to pay for damaging my irrigation system due to their inept FIOS installers, Verizon reneged when they got the bill from Mclean Irritation for repair costs. Verizon is claiming that they were lying about the work performed. Having already pain Mclean, I’m stuck. And furious!
I just discovered that the Verizon FIOS installers damaged my irrigation system as well. Due to the exception amount of rain we've had in the No. Va. area this spring & early summer, I've only now needed to use the sprinkler system. Much to my surprise, when I turned the system on, the only water that appeared was a gurgling 1 - 2" spout in the front lawn where the FIOS installers had dug up my yard. I'll be contacting my county supervisor if Verizon doesn't cover the repair costs.
scam billing
I have been a customer of Verizon for over 30 years. My birth date is 2/8/42 and unfortunately, I am a senior citizen. I live on very little money, a fixed income, no extra retirement plans, stock options, 401Ks or trust funds and my phone was disconnected March 23 of 2008. I received quite a few notices but didn’t open them since the first one was the...
Read full review of Verizon and 5 commentstelephone service
ESBI showed up on our monthly Verizon Bill. Charging us more money for Miscellaneous Charges and Credits $14.95. New York Gross receipts tax surcharge $.42 Total $15.37
Voicemail Services Mnthly Fee $.14.95.
We did not ask for the above ESBI Enhanced Service Billing nor disussed them with Verizon representatives before they showed up with our Verizon Bill each month for seven months. Until I called to see why are telephoned bill was $49.99 a month orginally and went to to $78.00 a month.
When I called Verizon, I was told that they do not work with
ESBI nor do they answer any questions regarding bills.
You must call [protected] ESBI. So I did, and canceled my account, received only a 49.00 credit. But I am not happy
because they billed us for 10 months. So, now I have to
send letters to Corporate office to apply for a credit?
To be continued, ...I think this is a scam and should be investigated for not giving information to public, before
putting this company and letting them bill customers?
bb10
Same thing on my Verizon bill for July 2009. I called Verizon and was told I had to call ESBI myself. I called back 10 minutes later and another rep for Verizon blocked all outside vendors and reversed the charges back to ESBI. Whay does Verizon continue to allow this? I see complaints going back over a year.
I have had problems with ESBI. I was given credit by phone carrier, but they said it would continue to show up on my billing. True, I had a $14.56 charge from ESBI.
Any help would be appreciated.
Thanks
piece of junk blackberry pearl
I would like to convey how disappointed in Verizon Wireless. A few months ago I purchased the blackberry pearl. Since DAY ONE I have had nothing but trouble with the piece of JUNK. I have a list of calls to your tech support and customer service a MILE long, I have done all the software upgrades and changes they have suggested... I am know moving onto my THIRD Pearl...
The piece of junk deletes my call logs and text messages on it's own. I have to take the battery out every night, they said this would help... it DOESN'T! I called last night and spent an hour on the phone with 4 different people... the only thing they will do to resolve the issue is send me ANOTHER PEARL! I don't want another PIECE of CRAP... I want a different style that WORKS and does not DELETE my data! I even said I was willing to DOWNGRADE... they still won't help me. What does it take for Verizon to make customers happy? I have never been so disappointed in Verizon, I have been a long time customer and currently have 4 lines with you. I will email and post this on every website I can find. I will let everyone know what a piece of CRAP you are selling and how you won't stand behind your customer when you sell them a SUB PAR PRODUCT!
I am having problems with my Blackberry Pearl too. I got it back in November and it acted fine the first week. Then it started getting slower and slower. Well, a few months ago it started turning off on its own and deleting memos and dates from my calender. The battery is a peice of crap and only stays charged for about 5-8 hours! Today it died and I tried to charge it tonight and it stared ringing and I cant answer the stupid thing! The whole keypad is locked and nothing I do works! I hate this phone and this company!
My Blackberry Pearl did the same thing..it would delete all my messages by itself and the scroll ball doesnt work to depress it i have to press the enter key everytime and its just an alround piece of crap! So finally it stopped working and a large battery symbol came on the screen with a line throught the battery, I brought it in to the phone company that I bought it from, they took it apart and said that i got it wet because of that little ### white paper! I think its completely insane that Blackberry wont replace this phone so now i have to buy another phone to replace it! SO PISSED!
IM GLAD IM NOT THE ONLY ONE WITH THIS PROBLEM. NOT ONLY DOES MINE DELETE EVERYTHING YOU MENTIONED BUT ALSO LOCKS UP AND WHEN I MAKE A CALL I CAN NOT HEAR ANYONE THEY CAN HERE ME BUT I CANT HEAR THEM AND WHEN THIS HAPPENS I SIMPLY SAY " IM SORRY MY PHONE IS A PIECE OF ### AND I CAN NOT HEAR YOU SO I WILL TAKE THE BATTERY OUT AND REBOOT A COUPLE TIMES AND CALL YOU BACK!" MY FRIENDS AND FAMILY ARE STARTING TO GET USED TO THIS HAPPINING. I AM NOW WAITING FOR MY 3RD BLACKBERRY PEARL. TOLD VERIZON I DID NOT WANT ANOTHER PEARL TOO BAD THATS WHAT IM STUCK WITH THEY WILL NOT WORK WITH YOU. WHAT HAPPENED TO CUSTOMER SATISFACTION? DO NOT BUY A PEARL
I actually had the same problem with verizon wireless. When I attempted to change for the third time I got a really nice customer service representative who advised me when you change your from for the third time you actually get a "upgrade" of the phone you have. So they gave me a blackberry curve for free and I did not even need to extend my contract.
Sometimes I believe it is just the people you deal with when you call to verizon. I am one of the lucky ones who always get the "nice" ones.
scam charges
For the last 3 months, I have been charged 5.99 several times each month for a premium axcess purchase called Csw jokes/Horoscope. I did not authorize this and am wanting a credit on my Alltel bill. In March, the charges were 17.97, in April, the charges were 23.96 and in May, the charges were 5.99 for a total of 47.32. Will you do something about this or...
Read full review of Verizon and 92 commentsVerizon Reviews 0
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About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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Verizon emailsservicecenter@verizon.com100%Confidence score: 100%Supportwilliam.brennan@verizon.com99%Confidence score: 99%managementjames.benusa@verizon.com99%Confidence score: 99%Operationsashley.colette@verizon.com99%Confidence score: 99%renee.m.smith@verizon.com99%Confidence score: 99%Support
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I scheduled to have FIOS installed. The day before installation a voicemail was left stating Miss Utility needed to come out before installation could take place. Well someone forgot to set the alarm not to turn my home phone line off. I called to report phone trouble stated that FIOS was due to come out but had to cancel, was told that had nothing to do with my phone not working. WRONG! That was exactly the reason my phone was not working. I had no response for 6 days with a 100 yr old Grandmother at my house. I filed a complaint with the Public Service Commission and in the Verizon response they stated I had a priority order as of 4/21/10 this is 6 days after my installation date and 6 days with no home phone service. Go figure?